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Added 1 min ago
LL
Social Media Influencer
LEAP Legal Software
Toronto, ON
- $85,000 to $100,000 CAD / year
- Contract
…clients and internal stakeholders. Reporting to the CEO and Director of Marketing, you will take a hands-on role in executing our social media strategy, developing content plans and…
Added 1 min ago
IO
Financial Specialist
Institute of Corporate Directors
Toronto, ON
- $65,000 to $75,000 CAD / year
- Contract
…sectors and Credit Union sectors. The ICD is Canada’s largest director community, with over 18,000 members and a network of 11 Chapters across the…
Added 1 min ago
Head of discipline – Mechanical & Electrical Engineering
Pomerleau
Montreal, QC
As the Discipline lead– Mechanical & Electrical, you will not only be responsible for the well-being, performance, and professional development of your team members, but you will also…
Added 1 min ago
Director, National Supervision, ScotiaMcLeod, Business Controls & Oversight - Toronto
Scotiabank
Toronto, ON
As Director, National Supervision, ScotiaMcLeod, Business Controls & Oversight, you will lead and oversee the National Supervision team, ensuring business strategies, plans and initiatives…
Added 1 min ago
LL
Social Media Influencer
LEAP Legal Software
Remote, Canada
- $85,000 to $100,000 CAD / year
- Contract
- Remote
…clients and internal stakeholders. Reporting to the CEO and Director of Marketing, you will take a hands-on role in executing our social media strategy, developing content plans and…
Added 1 min ago
Commercial Manager
Aecon
Gibbons, AB
Under the direction of the Project Director, the Commercial (Contracts) Manager will provide highly specialized knowledge in overseeing the commercial strategy on a project. This individual…
Added 16 mins ago
Associate Director, Portfolio Governance and Value Realization
Canadian Blood Services
Ottawa, ON · Toronto, ON
Canadian Blood Services is seeking a Regular Full-Time Associate Director, Portfolio Governance and Value Realization to join our Enterprise Portfolio, Program and Project Management Office…
Added 31 mins ago
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Marketing Director
Haystack
Canada
- $120,000 to $140,000 CAD / year
- Full-time
Allocate marketing budgets and manage performance metrics across the full channel mix
Added 31 mins ago
IF
Director, Operational Risk Audit
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
Are you passionate about risk management, continuous improvement, and creating value through internal audit? As Director, Operational Risk Audit, you will play a key role in leading the…
Added 1 hour ago
CR
Maintenance Manager- 6 Month Contract
COGIR Real Estate
Winnipeg, MB
- Full-time
…ongoing maintenance, reliability, and optimization of equipment…
Added 1 hour ago
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Account Manager
Klipboard
Oakville, ON
- Full-time
…America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell…
Added 1 hour ago
PH
Leader, Patient Safety, Quality & Accreditation
Provincial Health Services Authority
Burnaby, BC
- Full-time
Patient Safety, Quality and Accreditation (PSQA) Leader assists the Agency Director with planning, implementing, coordinating and monitoring program-specific, population based quality and…
Added 1 hour ago
PH
Director, Clinical Operations - BC Cancer Nanaimo
Provincial Health Services Authority
Nanaimo, BC
- Full-time
The Director, Clinical Operations supports frontline clinicians and requires a strong onsite presence. The preferred candidate will bring demonstrated experience leading clinical teams…
Added 1 hour ago
NT
Director of Brands
Nature's Touch Inc.
ON
- Full-time
This is a rare chance to build a brand. Reporting to the VP of Sales, Marketing and PMO, the Director of Brands owns consumer marketing for the Nature's Touch brand - building, launching,…
Added 2 hours ago
IF
Regional Director, Vancouver
iA Financial Group
Vancouver, BC
- Full-time
…feel confident and secure about their future? As a Regional Director, you will play a key role in developing the advisor network through recruitment, early-career onboarding, disciplined…
Added 2 hours ago
FR
US Corporates - Credit Analyst, Director, Retail & Consumer - Toronto
Fitch Ratings
Toronto, ON
- Full-time
US Corporates – Credit Analyst, Director – Retail & Consumer
Added 2 hours ago
FR
US Corporates - Credit Analyst, Associate Director - Retail & Consumer - Toronto
Fitch Ratings
Toronto, ON
- Full-time
US Corporates – Credit Analyst, Associate Director – Retail & Consumer
Added 2 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 2 hours ago
AR
Director - financial services
Atelier RMR
Montréal, QC
- From $48 CAD / hour
- Full-time
- On-site
Coordinate the organization’s financial operations and budget activities in order to optimize financial performance
Added 2 hours ago
PA
Director of Sales
Prodomax Automation Ltd.
Barrie, ON
- Full-time
Prodomax Automation Ltd. is currently seeking a DIRECTOR OF SALES to join our team.
Added 2 hours ago
WI
Regional Leader, Hydro and Dams (Ontario & Atlantic)
WSP in Canada
Toronto, ON
- Full-time
Direct and oversee major hydropower and dams projects, acting as Project Director or Program Manager
Added 3 hours ago
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Senior Vice President, Capital Markets, Investments & Project Finance - DG Solar Company
J&T
Toronto, ON · North York, ON
- Full-time
Assess risks across development, interconnection, permitting, construction, supply chain, revenue, customer concentration, regulation, financing conditions and operating performance.
Added 3 hours ago
NB
Senior Director Investments Transfers
National Bank of Canada
Montreal, QC
- Full-time
A career at National Bank as a Senior Director – Investment transfers means leading all inbound and outbound transfer activities for wealth Management business lines. You lead a team of six…
Added 3 hours ago
NB
Senior Employee Data & AI Automation Analyst
National Bank of Canada
Montreal, QC
- Full-time
Within the Employee Experience and Performance sector, you will be part of an HR Analytics and Systems team of approximately 30 colleagues, including data engineers, data scientists,…
Added 3 hours ago
NB
Senior Director Wealth Management IT Data/AI & BOR
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Director of Wealth Management IT – Data/AI and BOR at National Bank means acting as a leader, acceleratingtransformation. We are looking for a highly skilledand…

Open Text Corporation

Client Success Services Program Manager

Waterloo, ON, Canada

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Job details

Education: Bachelor’s degree
Experience: 8+ years of experience in Program Management, Customer Success, Customer Experience, SaaS Operations, or related disciplines within a B2B software or cloud environment.
Posting language: English
Posted: Oct 28, 2026

Original job description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Your Impact

As a Client Success Program Manager in Waterloo, ON, you will report to the Sr Director, Client Success Services and play a critical role in designing, implementing, and optimizing Client Success programs that drive Client adoption, value realization, retention, renewals, and growth across OpenText’s Cloud portfolio.

You will combine Client Success Management, CS Operations, Project/Program Management, data, and AI to help evolve and scale the Client Success organization. You will be Client-obsessed, supporting Clients directly when needed and continually innovating services based on Client feedback and operational metrics.

Partnering across Client Success, Sales, Product Management, Product Marketing, Support, Renewals, Finance, Operations, and Digital teams, you will:

Lead the design, implementation, and continuous improvement of Client Success programs across the Client lifecycle.
Develop scalable frameworks for onboarding, adoption, value realization, renewal readiness, retention, and expansion.
Establish program objectives, success criteria, governance models, measurement plans, and risk-management approaches.
Manage multiple cross-functional programs while ensuring alignment with corporate objectives.
Design and optimize Client journeys, lifecycle stages, milestones, success outcomes, and engagement programs for key SaaS Client segments.
Identify opportunities to improve Client experiences, reduce friction, and increase adoption.
Develop and improve Client Success processes, workflows, operating models, data quality, and reporting capabilities.
Identify and implement opportunities for automation and process optimization, including AI-enabled solutions.
Develop scalable digital Client engagement strategies, automated Client journeys, campaigns, and segmentation models aligned to Client needs and business value.
Partner with operational teams to optimize Client Success platforms, CRM systems, reporting tools, and digital engagement solutions.
Define and manage Client Success performance metrics and indicators, including Client health, adoption, retention, renewal, engagement, and expansion trends.
Develop executive-level dashboards, KPIs, scorecards, and reporting frameworks that generate actionable business insights.
Establish leading indicators to proactively identify Client risk and growth opportunities.
Lead cross-functional working groups and governance meetings while communicating program status, outcomes, risks, and recommendations to senior leadership.

Success in this role includes developing repeatable and measurable Client Success programs, improving operational efficiency through automation and process optimization, increasing Client adoption, retention, and expansion, strengthening Client health and business insights, aligning Client journey strategies across teams, and enabling Client Success teams to focus on high-value Client interactions.

What the Role Offers

This role offers the opportunity to:

Play a highly visible role in shaping the evolution and scalability of OpenText’s Client Success organization.
Build measurable Client Success programs that improve adoption, retention, renewals, expansion, and value realization.
Partner broadly with leaders and teams across Client Success, Sales, Product Management, Product Marketing, Support, Renewals, Finance, Operations, and Digital.
Influence Client strategy and organizational effectiveness without direct authority, aligning teams around shared Client outcomes.
Apply automation, AI-enabled solutions, Client data, analytics, and digital engagement to improve Client experiences and operational efficiency.
Strengthen Client health and business insights while helping Client Success teams focus on high-value Client interactions.
Drive strategic initiatives that improve both Client outcomes and organizational effectiveness across OpenText’s Cloud portfolio.

What You Need to Succeed

8+ years of experience in Program Management, Customer Success, Customer Experience, SaaS Operations, or related disciplines within a B2B software or cloud environment.
5+ years leading complex, cross-functional strategic initiatives with measurable business outcomes.
Demonstrated experience designing and scaling Customer Success programs across onboarding, adoption, value realization, retention, renewals, and expansion.
Experience partnering with executive stakeholders across Customer Success, Sales, Product Management, Marketing, Support, Renewals, Finance, and Operations.
Expert knowledge of program management methodologies, governance models, risk management, prioritization frameworks, and change management practices.
Exceptional stakeholder management and executive communication skills, with demonstrated ability to influence and drive alignment without direct authority.
Deep understanding of Customer Success operating models, customer journeys, success plans, adoption frameworks, value realization methodologies, customer health frameworks, risk indicators, and expansion opportunity programs.
Strong understanding of Customer Success metrics, including NRR, retention, adoption, customer health, renewal rates, and expansion performance.
Advanced ability to develop executive dashboards, KPIs, scorecards, and operational reporting frameworks.
Experience with Gainsight, Salesforce, Dynamics, Tableau, Power BI, or similar platforms.
Experience evaluating and implementing AI-enabled solutions that improve customer experiences and operational efficiency.
Bachelor’s degree required; MBA preferred.
PMP, Agile, Scrum, Prosci, or Customer Success certifications are strong assets.

The ideal candidate is a strategic, customer-obsessed leader who combines deep Customer Success expertise with strong program management discipline, operational excellence, data-driven decision-making, and executive influence.

One Last Thing

OpenText is more than just a corporation; it’s a global community where trust is foundational, the bar is raised, and outcomes are owned. In this role, you will bring together Client Success expertise, program management discipline, operational excellence, data-driven decision-making, and executive influence to build scalable programs that create measurable value for Clients and the business. Join us in our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don’t just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $72,160- $108,240 annual base salary plus bonus; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

The Program Manager will design and optimize Client Success programs to drive adoption, retention, and growth across the Cloud portfolio. They will lead cross-functional initiatives, implement AI-driven process improvements, and develop executive-level reporting to enhance customer health and business outcomes.

Requirements

Candidates must have over 8 years of experience in Program Management or Customer Success within a B2B software environment, including 5 years leading complex strategic initiatives. A Bachelor's degree is required, and proficiency in CRM and data platforms like Salesforce or Gainsight is essential.

Skills

Program management
Customer success
SaaS operations
Data analysis
AI-enabled solutions
Stakeholder management
Executive communication
Change management
Risk management
Customer journey mapping
CRM systems
Performance metrics
Business intelligence
Process optimization
Cross-functional leadership

Benefits

Variable compensation
Commission opportunities
Vacation entitlement
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Program Management
Customer Success
SaaS
Cloud Portfolio
AI
Automation
Gainsight
Salesforce
Dynamics
Tableau
Power BI
NRR
KPIs
Change Management
Governance
Risk Management
Customer Journey
Data Analytics
B2B Software
Operational Excellence
Executive Dashboards
Value Realization
Retention
Expansion
Onboarding
PMP
Agile
Scrum
Prosci
MBA

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