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Added 9 mins ago
RB
Sr. Manager, Restaurant Technology Deployment & Vendor Management, Tim Hortons
Restaurant Brands International
Toronto, ON · Corp - Toronto Corporate Office
- Full-time
The Senior Manager serves as the primary business owner for strategic technology partners, ensuring vendors consistently meet their commitments on cost, quality, and schedule. Working…
Added 55 mins ago
NT
Director of Brands
Nature's Touch Inc.
ON
- Full-time
Minimum 10 years of relevant brand or product marketing experience, including 5 years at the manager level
Added 1 hour ago
CT
Business Development Manager - Calgary
CSG Talent
Calgary, AB
- Full-time
CSG Talent are exclusively supporting a global leader in mining contractor compliance and supply chain risk management software to grow their commercial teams across Canada. This is an…
Added 1 hour ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 1 hour ago
A
Bid Manager
ABOMIS
Canada
- Part-time
As we expand our international presence, we are looking for an experienced Senior Bid & Proposal Manager who understands the airport technology market and knows how to turn complex RFP…
Added 2 hours ago
SP
Business Strategy Senior Manager - Canadian Public Sector Experience Services
Salesforce Partner Canada
ON · Ontario, Canada
- Full-time
…Professional Services, the team is seeking a Business Strategy Senior Manager for Canadian Public Sector. The Business Strategy Senior Manager is responsible for ensuring overall delivery…
Added 6 hours ago
G
Quality Manager
Ganotec
Toronto, ON
- Full-time
Confer with vendors, subcontractors, staff, and management personnel regarding purchases, procedures, product specifications, manufacturing capabilities, and project status
Added 6 hours ago
V
Service Desk Capability and Incident Manager
Vanderlande
Vancouver, BC
- Full-time
The Service Desk Capability and Incident Manager is responsible for the continuous development and optimization of the Global Support Center (GSC) within the Airports domain. The role…
Added 7 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 7 hours ago
OT
Client Success Services Program Manager
Open Text Corporation
Waterloo, ON
- Other
Partnering across Client Success, Sales, Product Management, Product Marketing, Support, Renewals, Finance, Operations, and Digital teams, you will:
Added 7 hours ago
O
National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
Reporting directly to the Senior Director, Commercial Sales and Strategy, the ideal candidate brings a strong background in relationship management, operational execution, and…
Added 7 hours ago
OH
Senior Sales Consultant
Olympic Homes
Winnipeg, MB
- Full-time
Reporting to the Olympic Homes General Manager, this position will work with the Sales Team to ensure each customer enjoys the experience of designing and building the home of their dreams.
Added 8 hours ago
S
Sr. Software Release Project Manager (Scaled Agile /Device Development, Systems Integration)
SCIEX
Guelph, ON
- Full-time
This position reports to the Senior Manager, Software Integration Project Management and is part of the R&D Project Manage Office located in Concord, Ontario and will be an on-site role.
Added 8 hours ago
S
Sr. Software Release Project Manager (Scaled Agile /Device Development, Systems Integration)
SCIEX
Toronto, ON
- Full-time
This position reports to the Senior Manager, Software Integration Project Management and is part of the R&D Project Manage Office located in Concord, Ontario and will be an on-site role.
Added 8 hours ago
S
Sr. Software Release Project Manager (Scaled Agile /Device Development, Systems Integration)
SCIEX
Vaughan, ON
- Full-time
This position reports to the Senior Manager, Software Integration Project Management and is part of the R&D Project Manage Office located in Concord, Ontario and will be an on-site role.
Added 8 hours ago
Senior Technical Delivery Manager - Web & Cloud Platforms
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Toronto, ON
As Senior Technical Delivery Manager, you will build and lead high-performance engineering teams that deliver and run our Web, Services, Middleware and Cloud Native platforms. You will own…
Added 8 hours ago
Community Relations Director
Amica Senior Lifestyles
Toronto, ON · GTA, Ontario
As the Community Relations Director you will have a passion for connecting with people, selling a great product and networking within your community to build your business. You will be…
Added 8 hours ago
Community Relations Director
Amica Senior Lifestyles
Hamilton, ON
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Added 9 hours ago
A
Enterprise Account Manager / Gestionnaire de compte client entreprise
AKUR8
Montreal, QC
- Full-time
Au sein de notre équipe nord-américaine en pleine croissance, vous rejoindrez Akur8 en tant qu’Account Manager/Gestionnaire de compte client basé(e) à Montréal et serez responsable de la…
Added 9 hours ago
CU
Senior Ecommerce Specialist
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Mississauga, ON
- $65,000 to $75,000 CAD / year
Cheil Canada is seeking a Senior Specialist to join our E-Commerce team. The e-Commerce Senior Specialist is responsible for operating Samsung.com e-Commerce channel. This includes planning…
Added 9 hours ago
M
Marketing Manager, Member Marketing & Growth
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Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
…track record of delivering measurable marketing impact. The Manager will work closely with MarTech and Personalization, Product, Distribution, Creative, Analytics, Customer Centricity and…
Added 10 hours ago
SM
GOAPRDJP000001053 – Shipping & Inventory Coordinator
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
Receive stock, verify quantities received, and provide the packing slip and copies of the materials to the Senior Customer Service Advisor for receiving within 24 hours of the product being…
Added 10 hours ago
LI
Product Manager
Lotus IT Solutions
Toronto, ON
- Contract
…and Business Service Delivery and Procurement, is seeking a Senior Product Manager to join their team in Toronto. In this role, the consultant will own the full product lifecycle - from…
Added 10 hours ago
A
Senior Manager, Quality Assurance Services
ATB
Calgary, AB · Edmonton, AB
- Full-time
As ATB’s next Senior Manager, QA Services, you will have a unique opportunity to lead, manage and coach the Salesforce QA Services team to deliver world class experiences to our team…
Added 11 hours ago
TG
Analyst
The Global Institute for Health and Human Rights
Chatham-Kent, ON · Chatham, ON
- Volunteer
…expertise, trust, and impact. From day one, you’ll work with senior decision-makers in real estate, private equity, infrastructure, and corporate finance. You’ll help bring clarity to…

Open Text Corporation

Client Success Services Program Manager

Waterloo, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: Bachelor’s degree
Experience: 8+ years of experience in Program Management, Customer Success, Customer Experience, SaaS Operations, or related disciplines within a B2B software or cloud environment.
Posting language: English
Posted: Oct 28, 2026

Original job description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Your Impact

As a Client Success Program Manager in Waterloo, ON, you will report to the Sr Director, Client Success Services and play a critical role in designing, implementing, and optimizing Client Success programs that drive Client adoption, value realization, retention, renewals, and growth across OpenText’s Cloud portfolio.

You will combine Client Success Management, CS Operations, Project/Program Management, data, and AI to help evolve and scale the Client Success organization. You will be Client-obsessed, supporting Clients directly when needed and continually innovating services based on Client feedback and operational metrics.

Partnering across Client Success, Sales, Product Management, Product Marketing, Support, Renewals, Finance, Operations, and Digital teams, you will:

Lead the design, implementation, and continuous improvement of Client Success programs across the Client lifecycle.
Develop scalable frameworks for onboarding, adoption, value realization, renewal readiness, retention, and expansion.
Establish program objectives, success criteria, governance models, measurement plans, and risk-management approaches.
Manage multiple cross-functional programs while ensuring alignment with corporate objectives.
Design and optimize Client journeys, lifecycle stages, milestones, success outcomes, and engagement programs for key SaaS Client segments.
Identify opportunities to improve Client experiences, reduce friction, and increase adoption.
Develop and improve Client Success processes, workflows, operating models, data quality, and reporting capabilities.
Identify and implement opportunities for automation and process optimization, including AI-enabled solutions.
Develop scalable digital Client engagement strategies, automated Client journeys, campaigns, and segmentation models aligned to Client needs and business value.
Partner with operational teams to optimize Client Success platforms, CRM systems, reporting tools, and digital engagement solutions.
Define and manage Client Success performance metrics and indicators, including Client health, adoption, retention, renewal, engagement, and expansion trends.
Develop executive-level dashboards, KPIs, scorecards, and reporting frameworks that generate actionable business insights.
Establish leading indicators to proactively identify Client risk and growth opportunities.
Lead cross-functional working groups and governance meetings while communicating program status, outcomes, risks, and recommendations to senior leadership.

Success in this role includes developing repeatable and measurable Client Success programs, improving operational efficiency through automation and process optimization, increasing Client adoption, retention, and expansion, strengthening Client health and business insights, aligning Client journey strategies across teams, and enabling Client Success teams to focus on high-value Client interactions.

What the Role Offers

This role offers the opportunity to:

Play a highly visible role in shaping the evolution and scalability of OpenText’s Client Success organization.
Build measurable Client Success programs that improve adoption, retention, renewals, expansion, and value realization.
Partner broadly with leaders and teams across Client Success, Sales, Product Management, Product Marketing, Support, Renewals, Finance, Operations, and Digital.
Influence Client strategy and organizational effectiveness without direct authority, aligning teams around shared Client outcomes.
Apply automation, AI-enabled solutions, Client data, analytics, and digital engagement to improve Client experiences and operational efficiency.
Strengthen Client health and business insights while helping Client Success teams focus on high-value Client interactions.
Drive strategic initiatives that improve both Client outcomes and organizational effectiveness across OpenText’s Cloud portfolio.

What You Need to Succeed

8+ years of experience in Program Management, Customer Success, Customer Experience, SaaS Operations, or related disciplines within a B2B software or cloud environment.
5+ years leading complex, cross-functional strategic initiatives with measurable business outcomes.
Demonstrated experience designing and scaling Customer Success programs across onboarding, adoption, value realization, retention, renewals, and expansion.
Experience partnering with executive stakeholders across Customer Success, Sales, Product Management, Marketing, Support, Renewals, Finance, and Operations.
Expert knowledge of program management methodologies, governance models, risk management, prioritization frameworks, and change management practices.
Exceptional stakeholder management and executive communication skills, with demonstrated ability to influence and drive alignment without direct authority.
Deep understanding of Customer Success operating models, customer journeys, success plans, adoption frameworks, value realization methodologies, customer health frameworks, risk indicators, and expansion opportunity programs.
Strong understanding of Customer Success metrics, including NRR, retention, adoption, customer health, renewal rates, and expansion performance.
Advanced ability to develop executive dashboards, KPIs, scorecards, and operational reporting frameworks.
Experience with Gainsight, Salesforce, Dynamics, Tableau, Power BI, or similar platforms.
Experience evaluating and implementing AI-enabled solutions that improve customer experiences and operational efficiency.
Bachelor’s degree required; MBA preferred.
PMP, Agile, Scrum, Prosci, or Customer Success certifications are strong assets.

The ideal candidate is a strategic, customer-obsessed leader who combines deep Customer Success expertise with strong program management discipline, operational excellence, data-driven decision-making, and executive influence.

One Last Thing

OpenText is more than just a corporation; it’s a global community where trust is foundational, the bar is raised, and outcomes are owned. In this role, you will bring together Client Success expertise, program management discipline, operational excellence, data-driven decision-making, and executive influence to build scalable programs that create measurable value for Clients and the business. Join us in our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don’t just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $72,160- $108,240 annual base salary plus bonus; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

The Program Manager will design and optimize Client Success programs to drive adoption, retention, and growth across the Cloud portfolio. They will lead cross-functional initiatives, implement AI-driven process improvements, and develop executive-level reporting to enhance customer health and business outcomes.

Requirements

Candidates must have over 8 years of experience in Program Management or Customer Success within a B2B software environment, including 5 years leading complex strategic initiatives. A Bachelor's degree is required, and proficiency in CRM and data platforms like Salesforce or Gainsight is essential.

Skills

Program management
Customer success
SaaS operations
Data analysis
AI-enabled solutions
Stakeholder management
Executive communication
Change management
Risk management
Customer journey mapping
CRM systems
Performance metrics
Business intelligence
Process optimization
Cross-functional leadership

Benefits

Variable compensation
Commission opportunities
Vacation entitlement
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Program Management
Customer Success
SaaS
Cloud Portfolio
AI
Automation
Gainsight
Salesforce
Dynamics
Tableau
Power BI
NRR
KPIs
Change Management
Governance
Risk Management
Customer Journey
Data Analytics
B2B Software
Operational Excellence
Executive Dashboards
Value Realization
Retention
Expansion
Onboarding
PMP
Agile
Scrum
Prosci
MBA

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