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Added 43 mins ago
Banking Advisor
National Bank of Canada
Red Deer, AB
Full-time
A career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and…
Added 43 mins ago
Banking Advisor
National Bank of Canada
Courtenay, BC
Full-time
A career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and…
Added 43 mins ago
Banking Advisor
National Bank of Canada
Montreal, QC
Full-time
A career as a Banking Advisor at National Bank is a versatile and varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your…
Added 43 mins ago
Technical Advisor
National Bank of Canada
Montreal, QC
Full-time
A career as a Technical Advisor in the Registration Department team at National Bank means acting as a specialist in regulatory requirements. It is through your data analysis and knowledge…
Added 43 mins ago
Personal Banking Advisor
National Bank of Canada
Montreal, QC
Full-time
As a Personal Banking Advisor at National Bank’s call centre, you’ll live your ambitions and have a positive impact on your own life as well as on the lives of clients and colleagues. By…
Added 5 hours ago
Client Advisor
RBC
Windsor, NS
Part-time
…a great career with us as a future Account Manager/Banking…
Added 5 hours ago
Administrative & Marketing Assistant
RBC
Courtenay, BC
Full-time
You will provide quality client service and help deepen relationships with existing clients through ongoing, efficient support to both clients and the Advisor Team.
Added 5 hours ago
Managing Director, Value Creation Private Markets
OPTrust
Toronto, ON
Full-time
…environment, but we find time to have fun and give back to the…
Added 6 hours ago
Accountant, Assurance [Audit]
Doane Grant Thornton
BC · Vancouver, BC, British Columbia
Full-time
…growing professional services firm that still feels like a community. We employ about 3000 people across Canada, and we truly care about our colleagues, our clients and the communities…
Added 6 hours ago
Client Associate (IR licensed) CIBC Wood Gundy
CIBC
Thornhill, ON
Full-time
Relationship Building - Heighten CIBC brand awareness in your community by attending local events and participating in marketing and outreach activities. Grow your network to create lasting…
Added 6 hours ago
Financial Advisor
CIBC
Rouyn-Noranda, QC · Principale & Perreault
Full-time
…services support, and exceptional client service. As a Financial Advisor, you’ll deliver on CIBC’s Imperial Service approach, acting as a single point of contact for your clients and…
Added 6 hours ago
Financial Advisor - Saint-Léonard, Qc
CIBC
Montreal, QC
Full-time
…services support, and exceptional client service. As a Financial Advisor, you’ll deliver on CIBC’s Imperial Service approach, acting as a single point of contact for your clients and…
Added 6 hours ago
Occupational Therapist - Sechelt
Vancouver Coastal Health
Sechelt, BC
$45.15 to $56.17 CAD / hour
Temporary
Come work as an Occupational Therapist with Vancouver Coastal Health (VCH). Relocation Assistance may be available. Apply today to speak to a Talent Acquisition Advisor!
Added 7 hours ago
Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Fort Saskatchewan, AB
As an Insurance Advisor, you will promote and educate clients on insurance products, take ownership of client relationships, and help us grow our presence and profile in the local community.
Added 13 hours ago
BANKING ADVISOR
National Bank of Canada
Drummondville, QC
Full-time
A career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and…
Added 14 hours ago
BANKING ADVISOR
National Bank of Canada
Drummondville, QC
Full-time
A career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and…
Added 14 hours ago
Winter Intern 2027 - Marketing
IG Wealth Management
ON · Ontario, Canada
Internship
…women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of…
Added 14 hours ago
Manager, Assurance and Accounting
ACCA Careers
Cranbrook, BC
Full-time
…evolving business and financial reporting landscape. As a trusted advisor, you’ll provide comprehensive, tailored financial information that enables clients to make informed decisions with…
Added 14 hours ago
Manager, International Tax
ACCA Careers
Red Deer, AB
Full-time
…within a complex and dynamic regulatory framework. As a trusted advisor, you’ll develop innovative strategies that enable clients to streamline processes, maximize efficiencies and minimize…
Added 15 hours ago
Senior Accounting Technician, Assurance and Accounting
ACCA Careers
Courtenay, BC
Full-time
…evolving business and financial reporting landscape. As a trusted advisor, you’ll provide comprehensive, tailored financial information that enables clients to make informed decisions with…
Added 15 hours ago
Elementary Long Term Occasional (LTO) 40% MLL & P/J/I Prep
York Region District School Board
Markham, ON
Full-time
Faculty Advisor/Coordinator or Practicum Advisor that has observed and evaluated your teaching practice in a classroom setting;
Added 15 hours ago
Elementary Long Term Occasional (LTO) 20% P/J/I Prep Coverage
York Region District School Board
Markham, ON
Full-time
Faculty Advisor/Coordinator or Practicum Advisor that has observed and evaluated your teaching practice in a classroom setting;
Added 15 hours ago
part-time Grade 1 and part-time PHE teacher (0.77 FTE)
Vancouver Christian School
Vancouver, BC
Part-time
…Vancouver, British Columbia. With a vibrant and close-knit community of 945 students, VCS has been shaping lives through Christ-centred education for over 75 years. We are committed to…
Added 15 hours ago
Manager, Financing Solutions
National Bank of Canada
Montreal, QC
Full-time
…they are complex, will quickly allow you to become a trusted advisor to these clients. This position reports to the Associate Vice President of Pharmacies and Healthcare…
Added 15 hours ago
Chief Advisor Regulatory Governance
National Bank of Canada
Montreal, QC
Full-time
A career as a Chief Advisor in the Prudential Standards and Oversight Office at National Bank means playing a central role in strengthening the Bank’s prudential risk governance, regulatory…

Open Text Corporation

Lead Cloud Applications Consultant

Waterloo, ON, N2L 0A1, Canada

Posting language: English
Posted: Sep 24, 2026

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Original job description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

The OpenText Cloud Technical Success Services Team is seeking a Lead Cloud Applications Consultant to provide technical leadership for a portfolio of highly strategic OpenText Cloud customers. This is a consultative, customer-facing role focused on building trusted relationships, understanding each customer’s business and technical priorities, and proactively guiding them toward successful outcomes throughout their cloud lifecycle.

As the technical leader on the account, you will develop a deep understanding of the customer’s hosted environment, applications, operational priorities, and risk profile. You will translate that understanding into a clear technical success plan, lead technical governance, coordinate the right OpenText stakeholders, and ensure the customer experiences a connected and accountable partnership.

You will act as the customer’s trusted advisor and primary technical liaison into OpenText, bringing together Cloud Operations, Product, Engineering, Professional Services, Customer Success, and other teams to drive priorities, manage risk, strengthen platform health, and accelerate value realization.

WHAT THE ROLE OFFERS

Own the end-to-end technical success journey for assigned strategic cloud customers, from onboarding and stabilization through adoption, optimization, renewal readiness, and ongoing growth.
Establish and maintain a customer-specific technical success plan aligned to business outcomes, architectural priorities, operational health, service commitments, and lifecycle milestones.
Serve as the primary technical advisor on the account, providing informed recommendations, clear guidance, and leadership across complex cloud application and platform matters.
Build trusted relationships with customer technical leaders and stakeholders through proactive communication, transparency, accountability, and a strong understanding of their priorities.
Act as the customer’s liaison into OpenText, orchestrating cross-functional teams and ensuring technical issues, risks, dependencies, and commitments have clear ownership and momentum.
Lead recurring technical governance and service reviews, providing meaningful insights into platform health, trends, risks, major initiatives, and recommended actions.
Proactively identify technical, operational, and lifecycle risks before they affect customer outcomes, and coordinate mitigation plans with the customer and internal teams.
Provide technical leadership during critical incidents and complex escalations, ensuring effective stakeholder coordination, timely communication, sound technical direction, and disciplined follow-through.
Review Root Cause Analyses for technical accuracy, clarity, and completeness, and help translate findings into preventive actions and customer-relevant outcomes.
Guide customers through upgrades, migrations, releases, changes, capacity considerations, resilience planning, and other key events across their cloud lifecycle.
Champion customer priorities internally, helping OpenText teams understand business impact, urgency, and the technical context required to make informed decisions.
Develop deep expertise in one or more OpenText solutions or technical domains and use that expertise to strengthen customer outcomes and team capability.
Create and deliver reusable knowledge, technical guidance, and best practices that improve consistency, readiness, and scale across the broader Technical Success organization.

YOU ARE GREAT AT

Leading strategic technical conversations with customers and translating complex information into clear decisions, actions, and business-relevant outcomes.
Building credibility with technical and executive stakeholders through strong judgment, ownership, communication, and follow-through.
Understanding enterprise cloud environments holistically, including applications, infrastructure, integrations, databases, networks, security considerations, and operational dependencies.
Connecting customer goals to practical technical roadmaps, success plans, governance mechanisms, and measurable lifecycle outcomes.
Navigating ambiguity and coordinating multiple teams without losing accountability, urgency, or focus on the customer experience.
Identifying patterns, risks, and improvement opportunities through operational insights, service trends, and knowledge of the customer environment.
Influencing across organizational boundaries and creating alignment among customers, Product, Engineering, Cloud Operations, Professional Services, and Customer Success.
Demonstrating empathy and composure while maintaining a consultative, outcome-focused approach during high-impact situations.

WHAT IT TAKES TO SUCCEED

Experience: A minimum of 5–7 years of experience in technical consulting, technical account management, cloud services, enterprise application management, or a comparable customer-facing technology role.

Customer Leadership: Demonstrated experience owning strategic customer relationships, leading technical governance, managing complex stakeholder environments, and guiding customers through critical lifecycle events.

Technical Foundation: Experience with enterprise multi-tiered applications and supporting technologies, including Windows and UNIX administration, TCP/IP networking, relational databases such as Microsoft SQL Server, PostgreSQL, Oracle, or MySQL, and web or application servers such as IIS, Apache, or Tomcat.

Cloud-Native Technologies: Familiarity with Docker, Kubernetes, and Helm, with the curiosity and willingness to continue developing cloud-native expertise.

Service Management: Experience operating within an ITIL-based service delivery model and an understanding of incident, problem, change, availability, capacity, and service-level management.

Automation and Scripting: Working knowledge of SQL and scripting or programming technologies such as shell, batch, Java, JavaScript, or Python is an asset.

OpenText Experience: Experience with OpenText products such as Content Suite, Exstream, or SuccessFactors is an asset.

Communication: Exceptional written and verbal communication skills, with the ability to engage technical practitioners, customer leaders, and internal stakeholders effectively.

Language Skills: Bilingual capability in English and French is an asset.

Personal Attributes: A consultative mindset, strong ownership, sound judgment, curiosity, patience, adaptability, and a commitment to delivering exceptional customer outcomes in a dynamic environment.

University or college degree in a related discipline, or equivalent professional experience.

General office environment. Participation in an on-call rotation is required to provide leadership for major incidents and support scheduled activities outside normal business hours. Additional work outside standard hours may be required based on customer priorities, critical events, project schedules, system reliability issues, deadlines, or time-zone differences.

Strategic customers view you as a trusted technical advisor who understands their environment, priorities, and business impact.
Customer risks and lifecycle needs are identified early, governed clearly, and progressed with accountable ownership.
Cross-functional OpenText teams remain aligned around customer outcomes, commitments, and technical priorities.
Customers experience stronger platform health, more effective lifecycle planning, and greater confidence in their OpenText Cloud partnership.

ONE LAST THING

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. Join us on our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don't just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $110,960- $160,960 ; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

The Lead Cloud Applications Consultant provides technical leadership for strategic cloud customers by managing their end-to-end technical success journey. This role involves orchestrating cross-functional teams, ensuring platform health, and acting as a trusted advisor to guide customers through their cloud lifecycle.

Requirements

Candidates must have 5–7 years of experience in technical consulting or enterprise application management with a strong foundation in multi-tiered applications and cloud technologies. Proficiency in networking, database administration, and service management frameworks like ITIL is required, along with exceptional communication skills.

Skills

Technical consulting
Cloud services
Technical account management
Stakeholder management
Cloud-native technologies
Docker
Kubernetes
Helm
ITIL
SQL
Scripting
Java
JavaScript
Python

Benefits

Health and wellness support
Financial wellbeing programs
Vacation entitlement
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Cloud Applications
Technical Success
OpenText
Digital Transformation
Cloud Operations
Technical Governance
Enterprise Applications
Windows Administration
UNIX
TCP/IP
Microsoft SQL Server
PostgreSQL
Oracle
MySQL
IIS
Apache
Tomcat
Docker
Kubernetes
Helm
ITIL
SQL
Shell
Batch
Java
JavaScript
Python
Content Suite
Exstream
SuccessFactors

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