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Added 1 min ago
Réceptionniste – Services corporatifs/ Corporate Receptionist
Ricoh USA, Inc.
Montreal, QC
Full-time
Our high-performance workplace is powered by a team that thrives. We offer a friendly culture with a focus on wellbeing and work life balance. Flexible work options, a time off purchase…
Added 1 min ago
Student Service and Financial Aid Administrator
Discovery Community College
Langford, BC
Full-time
Discovery Community College offers a truly close-knit team of people who are passionate about changing lives. As a member of this team, you will Discover all the best of Community, in both…
Added 2 mins ago
Wastewater Collection Operator
Halton Region
Georgetown, ON
Internship
Must be a cooperative team member who possesses excellent written and verbal communication skills.
Added 2 mins ago
Clinical Manager – Maternal Child, Perioperative and Respiratory Services
Stevenson Memorial Hospital
Alliston, ON
Full-time
Demonstrates initiative and the ability to function both independently and as an inter-professional team member in a fast paced demanding environment.
Added 2 mins ago
Business Analyst - EN 529
Export Development Canada | Exportation et développement Canada
Montreal, QC
$84,698 to $112,931 CAD / year
Full-time
At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making…
Added 2 mins ago
Bartender | Part-Time | FirstOntario Concert Hall
Oak View Group
Hamilton, ON
$18.73 CAD / hour
Part-time
Contact a management member if unable to resolve or make a decision beyond the scope of standard decision-making.
Added 2 mins ago
Senior Manager, Strategic Partnerships & Business Development
The Canadian Real Estate Association | L'Association canadienne de l'immobilier
Ottawa, ON
$135,000 to $155,000 CAD / year
Full-time
Reports To: Vice President, Business Operations & Member Services
Added 2 mins ago
Project Coordinator, STAC (Structure, Tower and Antenna Council)
Canadian Telecommunications Association
Ottawa, ON
Full-time
Reporting to the STAC Program Manager and the STAC Operations Manager, the STAC Project Coordinator will support projects focused on workplace safety within Canada’s telecommunications…
Added 2 mins ago
Business Analyst - EN 529
Export Development Canada | Exportation et développement Canada
Ottawa, ON
$84,698 to $112,931 CAD / year
Full-time
At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making…
Added 2 mins ago
Customer Growth & Experience Coordinator
LUMI Renewables
Calgary, AB
Full-time
Answer general customer questions and direct technical or specialized questions to the appropriate team member.
Added 2 mins ago
Director, Analytics & Insights
Securian Canada
Waterloo, ON
$130,000 to $170,000 CAD / year
Full-time
…happened. It's about helping people make better decisions that support our mission of helping Canadians and their families build secure tomorrows. You'll join a team of talented…
Added 2 mins ago
Business Analyst - EN 529
Export Development Canada | Exportation et développement Canada
Brossard, QC
$84,698 to $112,931 CAD / year
Full-time
At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making…
Added 2 mins ago
Business Analyst - EN 529
Export Development Canada | Exportation et développement Canada
Laval, QC
$84,698 to $112,931 CAD / year
Full-time
At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making…
Added 2 mins ago
Business Analyst - EN 529
Export Development Canada | Exportation et développement Canada
Toronto, ON
$84,698 to $112,931 CAD / year
Full-time
At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making…
Added 2 mins ago
Business Analyst - EN 529
Export Development Canada | Exportation et développement Canada
Mississauga, ON
$84,698 to $112,931 CAD / year
Full-time
At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making…
Added 2 mins ago
Director, Analytics & Insights
Securian Canada
Toronto, ON
$130,000 to $170,000 CAD / year
Full-time
…happened. It's about helping people make better decisions that support our mission of helping Canadians and their families build secure tomorrows. You'll join a team of talented…
Added 2 mins ago
Director of Client Accounts
Starport Managed Services
Toronto, ON
Full-time
…Officer, you will manage a portfolio of clients and lead a team of 4-8 IT Support Technicians. This hybrid role involves working from our mid-town Toronto office, client sites and remotely.…
Added 2 mins ago
MEP Estimator | Construction
Turner Construction | Canada
Vancouver, BC
Full-time
At Turner, we appreciate the strength that every member brings. As you offer your unique knowledge and help carry our company forward, we guarantee to support you in your individual growth…
Added 4 mins ago
Retail Experience Lead & Delivery Driver
Fire & Flower Inc.
St. Marys, ON · Saint Marys, ON
Assist with team member onboarding, training, and continuous education.
Added 4 mins ago
Senior Product Manager
Trudell Medical Group
London, ON
We’re actively searching for our next team member for the position of:
Added 4 mins ago
Coordinator - Master Plan & Capital Projects (6 months contract)
Toronto Cricket Skating and Curling Club
Toronto, ON
Support efforts to minimize disruption to Club operations, programs, events, and member activities during construction work
Added 4 mins ago
Retail Floor Team Member - Kingston (Part-Time)
Talize Inc / Recycling Rewards
Kingston, ON
Part-time
…running the register, recovering the floor, or supporting the team, you bring positivity and professionalism to every…
Added 4 mins ago
Nurse Clinician – Long-Term Care
Partners Community Health
Mississauga, ON
Reporting directly to the Director of Long-Term Care Operations and Quality, the Nurse Clinician provides overall guidance, support, strategic leadership, oversight, and professional…
Added 4 mins ago
Field Service Technician, Electrical & Software Systems
Able Innovations
Toronto, ON
$55,000 to $85,000 CAD / year
Full-time
We are looking for a hands-on Field Service Technician with strong electrical and software troubleshooting skills to help deploy, maintain, and support ALTA systems.
Added 4 mins ago
Operations Intern - Weyburn
P&H
Weyburn No. 67, SK · Weyburn, SK
Full-time
As Operations Intern, you will gain meaningful, hands-on experience in Canada’s agriculture and food industry. Students will build practical skills, learn from experienced professionals,…

Open Text Corporation

Lead Cloud Applications Consultant

Waterloo, ON, N2L 0A1, Canada

Posting language: English
Posted: Sep 25, 2026

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Original job description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

The OpenText Cloud Technical Success Services Team is seeking a Lead Cloud Applications Consultant to provide technical leadership for a portfolio of highly strategic OpenText Cloud customers. This is a consultative, customer-facing role focused on building trusted relationships, understanding each customer’s business and technical priorities, and proactively guiding them toward successful outcomes throughout their cloud lifecycle.

As the technical leader on the account, you will develop a deep understanding of the customer’s hosted environment, applications, operational priorities, and risk profile. You will translate that understanding into a clear technical success plan, lead technical governance, coordinate the right OpenText stakeholders, and ensure the customer experiences a connected and accountable partnership.

You will act as the customer’s trusted advisor and primary technical liaison into OpenText, bringing together Cloud Operations, Product, Engineering, Professional Services, Customer Success, and other teams to drive priorities, manage risk, strengthen platform health, and accelerate value realization.

WHAT THE ROLE OFFERS

Own the end-to-end technical success journey for assigned strategic cloud customers, from onboarding and stabilization through adoption, optimization, renewal readiness, and ongoing growth.
Establish and maintain a customer-specific technical success plan aligned to business outcomes, architectural priorities, operational health, service commitments, and lifecycle milestones.
Serve as the primary technical advisor on the account, providing informed recommendations, clear guidance, and leadership across complex cloud application and platform matters.
Build trusted relationships with customer technical leaders and stakeholders through proactive communication, transparency, accountability, and a strong understanding of their priorities.
Act as the customer’s liaison into OpenText, orchestrating cross-functional teams and ensuring technical issues, risks, dependencies, and commitments have clear ownership and momentum.
Lead recurring technical governance and service reviews, providing meaningful insights into platform health, trends, risks, major initiatives, and recommended actions.
Proactively identify technical, operational, and lifecycle risks before they affect customer outcomes, and coordinate mitigation plans with the customer and internal teams.
Provide technical leadership during critical incidents and complex escalations, ensuring effective stakeholder coordination, timely communication, sound technical direction, and disciplined follow-through.
Review Root Cause Analyses for technical accuracy, clarity, and completeness, and help translate findings into preventive actions and customer-relevant outcomes.
Guide customers through upgrades, migrations, releases, changes, capacity considerations, resilience planning, and other key events across their cloud lifecycle.
Champion customer priorities internally, helping OpenText teams understand business impact, urgency, and the technical context required to make informed decisions.
Develop deep expertise in one or more OpenText solutions or technical domains and use that expertise to strengthen customer outcomes and team capability.
Create and deliver reusable knowledge, technical guidance, and best practices that improve consistency, readiness, and scale across the broader Technical Success organization.

YOU ARE GREAT AT

Leading strategic technical conversations with customers and translating complex information into clear decisions, actions, and business-relevant outcomes.
Building credibility with technical and executive stakeholders through strong judgment, ownership, communication, and follow-through.
Understanding enterprise cloud environments holistically, including applications, infrastructure, integrations, databases, networks, security considerations, and operational dependencies.
Connecting customer goals to practical technical roadmaps, success plans, governance mechanisms, and measurable lifecycle outcomes.
Navigating ambiguity and coordinating multiple teams without losing accountability, urgency, or focus on the customer experience.
Identifying patterns, risks, and improvement opportunities through operational insights, service trends, and knowledge of the customer environment.
Influencing across organizational boundaries and creating alignment among customers, Product, Engineering, Cloud Operations, Professional Services, and Customer Success.
Demonstrating empathy and composure while maintaining a consultative, outcome-focused approach during high-impact situations.

WHAT IT TAKES TO SUCCEED

Experience: A minimum of 5–7 years of experience in technical consulting, technical account management, cloud services, enterprise application management, or a comparable customer-facing technology role.

Customer Leadership: Demonstrated experience owning strategic customer relationships, leading technical governance, managing complex stakeholder environments, and guiding customers through critical lifecycle events.

Technical Foundation: Experience with enterprise multi-tiered applications and supporting technologies, including Windows and UNIX administration, TCP/IP networking, relational databases such as Microsoft SQL Server, PostgreSQL, Oracle, or MySQL, and web or application servers such as IIS, Apache, or Tomcat.

Cloud-Native Technologies: Familiarity with Docker, Kubernetes, and Helm, with the curiosity and willingness to continue developing cloud-native expertise.

Service Management: Experience operating within an ITIL-based service delivery model and an understanding of incident, problem, change, availability, capacity, and service-level management.

Automation and Scripting: Working knowledge of SQL and scripting or programming technologies such as shell, batch, Java, JavaScript, or Python is an asset.

OpenText Experience: Experience with OpenText products such as Content Suite, Exstream, or SuccessFactors is an asset.

Communication: Exceptional written and verbal communication skills, with the ability to engage technical practitioners, customer leaders, and internal stakeholders effectively.

Language Skills: Bilingual capability in English and French is an asset.

Personal Attributes: A consultative mindset, strong ownership, sound judgment, curiosity, patience, adaptability, and a commitment to delivering exceptional customer outcomes in a dynamic environment.

University or college degree in a related discipline, or equivalent professional experience.

General office environment. Participation in an on-call rotation is required to provide leadership for major incidents and support scheduled activities outside normal business hours. Additional work outside standard hours may be required based on customer priorities, critical events, project schedules, system reliability issues, deadlines, or time-zone differences.

Strategic customers view you as a trusted technical advisor who understands their environment, priorities, and business impact.
Customer risks and lifecycle needs are identified early, governed clearly, and progressed with accountable ownership.
Cross-functional OpenText teams remain aligned around customer outcomes, commitments, and technical priorities.
Customers experience stronger platform health, more effective lifecycle planning, and greater confidence in their OpenText Cloud partnership.

ONE LAST THING

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. Join us on our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don't just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $110,960- $160,960 ; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

The Lead Cloud Applications Consultant provides technical leadership for strategic cloud customers by developing technical success plans and guiding them through their cloud lifecycle. They act as a primary technical advisor, orchestrating cross-functional teams to ensure platform health, manage risks, and drive successful business outcomes.

Requirements

Candidates must have 5–7 years of experience in technical consulting or enterprise application management with a strong foundation in multi-tiered applications and cloud technologies. Exceptional communication skills and the ability to lead strategic technical conversations with executive stakeholders are essential for this role.

Skills

Technical consulting
Cloud services
Stakeholder management
Technical governance
Windows administration
UNIX administration
TCP/IP networking
Microsoft SQL Server
PostgreSQL
Oracle
MySQL
IIS
Apache
Tomcat
Docker

Benefits

Health and wellbeing support
Paid time off
Vacation entitlement
Commission opportunities

Visa sponsorship

Not detected in the job text

Keywords

Cloud
Technical Consulting
Enterprise Applications
ITIL
Kubernetes
Helm
SQL
Shell
Java
JavaScript
Python
OpenText
Content Suite
Exstream
SuccessFactors
Cloud Operations
Technical Success
Infrastructure
Database Management
Network Security
Root Cause Analysis
Incident Management
Capacity Planning
Resilience Planning
Digital Transformation
Information Management
Strategic Governance
Customer Success
Automation
Scripting

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