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Added 31 mins ago
Analyst II, IT
Vale
Canada
Full-time
We are currently seeking an Analyst II, IT Infrastructure Operations to join our IT Infrastructure Operations team in Sudbury, Ontario.
Added 47 mins ago
Financial Crime Analyst
Aviso Wealth
Remote, Canada
$85,000 to $100,000 CAD / year
Full-time · Remote
We’re looking to fill an opening for a Financial Crime Analyst to join our Compliance team.
Added 47 mins ago
Financial Crime Analyst
Aviso Wealth
Remote, Canada
$85,000 to $100,000 CAD / year
Full-time · Remote
We’re looking to fill an opening for a Financial Crime Analyst to join our Compliance team.
Added 1 hour ago
ITAM Governance Analyst
Insight Global
Toronto, ON
$50 to $54 CAD / hour
Contract
5+ years of experience as a Business Systems Analyst, Business Analyst, or ITAM Analyst
Added 1 hour ago
Field Technology Services Analyst
Discovery Mining Ltd
South Porcupine, ON
Full-time
Provide day to day technical support on services relating to operational technology and data systems. Support two-way radio, telemetry, Blast PED system, Cap lamp and fleet management…
Added 1 hour ago
Principal Sales Systems Engineer
Jobgether
Canada
Full-time
You’ll help translate data resilience, cyber resilience, data and AI trust, and security posture management into practical solutions for complex government environments.
Added 1 hour ago
Financial Crime Analyst
Aviso
Vancouver, BC
$85,000 to $100,000 CAD / year
Full-time
We're looking to fill an opening for a Financial Crime Analyst to join our Compliance team.
Added 1 hour ago
Financial Crime Analyst
Aviso
Toronto, ON
$85,000 to $100,000 CAD / year
Full-time
We're looking to fill an opening for a Financial Crime Analyst to join our Compliance team.
Added 1 hour ago
Supply Chain Analyst
Gordon Food Service - Canada
Milton, ON
Full-time
…includes customer needs assessment, meeting quality standards for services, and evaluation of customer…
Added 1 hour ago
Senior Business Systems Analyst - Guidewire (Policy Center)
CAA Club Group
Thornhill, ON
…trusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we…
Added 1 hour ago
Analyst, Institutional Client Credit Management; DVP, Corporates & NBFI
RBC
Toronto, ON
Full-time
Provide research and market intelligence for portfolio and risk assessment purposes using variety of sources including client provided data, news services and industry-specific websites.
Added 1 hour ago
Senior Governance & Control Analyst (Developer)
TD
Saint John, NB · Toronto, ON · Burlington, ON · Markham, ON · Montreal, QC · Halifax, NS
Full-time
Are you a business analyst who thrives on solving complex business challenges, driving innovation, and making a real impact? Do you excel at analyzing processes, defining problem…
Added 2 hours ago
Analyst, Business Systems
Fraser Health
Surrey, BC
Full-time
Participates in strategic planning support and change management services by assisting the Manager, Senior Consultant or Consultant on projects that include confidential initiatives that…
Added 2 hours ago
Business Analyst
Altis
Vancouver, BC · Greater Vancouver, BC
$65 to $75 CAD / hour
Contract
…globally recognized retail organization to find a Business Analyst to support the evolution of People & Culture systems and processes. In this role, you'll work closely with…
Added 2 hours ago
Sr. Business Systems Analyst, TD Securities
TD
Toronto, ON
Full-time
We are looking for a Senior Business Systems Analyst to support the delivery and evolution of Credit Risk Systems used by TD Securities. You will translate complex business, risk, data, and…
Added 2 hours ago
Financial Analyst II
City of Vancouver
Vancouver, BC
…work where you play a key role in ensuring equitable access to services, upholding ethical governance, and supporting the needs of citizens with integrity and…
Added 3 hours ago
Oracle Technical Analyst
InSync Systems
Calgary, AB
Contract
We are looking for an experienced Oracle Technical Analyst for a 6-month contract position, in Calgary, Alberta. Must be legally entitled to work in Canada.
Added 3 hours ago
Inventory Accuracy Analyst-Senior
Neovia Logistics
Langley (District), BC · Langley, BC
Full-time
Provides advanced inventory reconciliation services to clients. Analyzes current and historical part data from mulitple systems to process inventory adjustments and/or other required…
Added 3 hours ago
Sr. Analyst, Investment Accounting & Reporting (14 months)
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON
$103,000 to $153,000 CAD / year
Full-time
Reporting to the Senior Manager, Investment Accounting and Reporting, the Senior Analyst, Investment Accounting & Reporting is responsible for the General Ledger and performing accounting…
Added 3 hours ago
Senior Financial Analyst (FA III)
BGIS
Markham, ON
Full-time
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that…
Added 3 hours ago
Senior Innovation Analyst - Analyste principal en innovation
Office of the Commissioner of Indigenous Languages
Ottawa, ON
Full-time
Reporting to the Manager of the Innovation Hub, the Senior Innovation Analyst is responsible for supporting the administration, evaluation, and growth of the Innovation Hub. This role plays…
Added 3 hours ago
Engineer (Electrical Power) - High Current Lab
Kinectrics
Toronto, ON
Full-time
Kinectrics is a wholly owned subsidiary of BWX Technologies focused on providing life cycle management services in the energy and utility sector. We develop innovative solutions for the…
Added 3 hours ago
Analyst/Consultant, Healthcare Solutions
Deloitte
Toronto, ON
Full-time
Experience with healthcare operations, clinical services, digital health, EHR/HIS, diagnostics, shared services, ERP, data, AI, or transformation is an asset.
Added 3 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
…to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy.…
Added 3 hours ago
Full-time Senior Data and Analytics Systems Analyst
Algonquin College of Applied Arts and Technology
Ottawa, ON
Full-time
The Senior Data and Analytics Systems Analyst provides senior hands-on technical analysis, design, development, integration, implementation, and production support for the College's…

Open Text Corporation

Lead Service Manager

Waterloo, ON, N2L 0A1, Canada

Experience: 5+ years of Security Engineering, SecDevOps, and automation experience delivering and maintaining production-grade security solutions.
Posting language: English
Posted: Sep 28, 2026

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Original job description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

As a global leader in secure information management, OpenText empowers businesses to stay ahead of the ever-evolving cyber threats. Our Cybersecurity Enterprise portfolio is formidable, offering innovative solutions that safeguard organizations from malicious attacks, data breaches, and cyber vulnerabilities. By joining our team, you'll be at the forefront of developing and implementing state-of-the-art security technologies, protecting critical assets and sensitive information for clients worldwide.

Your Impact

We are looking for a Lead Service Manager (SOAR) to reduce analyst manual workloads and increase the speed and consistency of our Managed Security Services (MSS) operations through automation, orchestration, and applied AI. This role is critical to turning manual, repetitive SOC tasks into reliable automated workflows, and to implementing practical AI use cases that free analysts to focus on higher-value work across our 24×7 multi-tenant MxDR environment and wider MSS. The ideal candidate will combine solid security engineering discipline with a genuine understanding of where automation delivers the most value.

What the role offers:

As a Lead Service Manager, you will:

Identify and prioritize the highest-volume, most repetitive SOC tasks for automation (alert triage, enrichment, case creation, notification, and containment), applying a clear cost-benefit calculus to what is automated and at what level of autonomy.
Design, build, test, and maintain SOAR playbooks and integrations on our approved SOAR, spanning the SIEM, EDR, threat intelligence, case management, identity, productivity and collaboration tooling.
Implement practical AI use cases across the SOC, including alert summarization, enrichment, triage assistance, and drafting of analyst and client-facing content, with appropriate guardrails and human oversight.
Integrate and orchestrate tooling via APIs, webhooks, and structured data, building maintainable connectors across the security stack.
Build feedback loops so that automated actions generate data that feeds detection tuning and continuous improvement.
Partner with wider MSS teams and specialists to translate manual runbooks into automated workflows with clear human-in-the-loop and human-on-the-loop checkpoints and handoff triggers.
Support the safe, governed operation of agentic AI capability, including validation, guardrails, and monitoring of machine-generated output before it is acted on.
Establish standards, version control, testing, and documentation for automation content so that playbooks are reliable, maintainable, and auditable.
Measure and report automation impact, including improvements to mean time to triage, mean time to respond, analyst hours saved, false-positive reduction, and playbook coverage.

What you need to Succeed:

5+ years of Security Engineering, SecDevOps, and automation experience delivering and maintaining production-grade security solutions.
Hands-on SOAR expertise building and managing playbooks, integrations, and automated response workflows across complex security environments.
Strong Python development skills with experience in REST APIs, JSON, webhooks, API integrations, data transformation, and automation frameworks.
Deep understanding of SOC operations, alert lifecycle management, and automation opportunities across triage, enrichment, containment, and response.
Experience integrating and managing SIEM, EDR, identity, threat intelligence, case management, and collaboration platforms through APIs and automation frameworks.
Knowledge of Docker, Kubernetes, Git, testing, peer review, documentation, and security engineering best practices.
Experience applying AI, LLMs, and agentic AI frameworks to security workflows, including prompt engineering, guardrails, evaluation, and operational safety.
Experience supporting Azure, AWS, and GCP environments within multi-tenant managed services or MDR organizations; familiarity with Devo, Microsoft Sentinel, Splunk, QRadar, FortiSOAR, SplunkSOAR, Cortex XSOAR, Swimlane, SentinelOne, and CrowdStrike. GIAC GPYC and other cloud/security automation certifications are an asset.

One last thing

OpenText is more than a corporation - it’s a global community built on trust, character, and purpose. Here, we act ethically, care deeply about people, and always put our clients first. We help teams succeed through collaboration, tackle challenges with resilience, and innovate with intention.

Join us on our mission to drive positive change through privacy, technology, and teamwork. At OpenText, we don’t just have a culture - we live our values. Choose us because you want to be part of a company that empowers you to make a meaningful impact.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $86,800.00 - $130,200.00; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

The Lead Service Manager will design and maintain SOAR playbooks to automate repetitive SOC tasks and improve operational efficiency. They will also implement practical AI use cases and integrate security tooling to support a 24/7 multi-tenant environment.

Requirements

Candidates must have at least 5 years of experience in security engineering, automation, and SecDevOps. Proficiency in Python, SOAR platforms, and experience with cloud environments like AWS, Azure, or GCP is required.

Skills

Security engineering
SOAR
Python
Automation
REST APIs
SIEM
EDR
Threat intelligence
Docker
Kubernetes
Git
AI
LLMs
Prompt engineering
Cloud security
Managed security services

Benefits

Health insurance
Paid time off
Vacation entitlement
Financial wellbeing support

Visa sponsorship

Not detected in the job text

Keywords

Security Engineering
SOAR
Automation
Orchestration
AI
Managed Security Services
MSS
MxDR
Python
REST APIs
JSON
Webhooks
SIEM
EDR
Docker
Kubernetes
Git
LLMs
Agentic AI
Prompt Engineering
Azure
AWS
GCP
Microsoft Sentinel
Splunk
QRadar
FortiSOAR
Cortex XSOAR
SentinelOne
CrowdStrike

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