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Added 6 mins ago
ISE Operations and Project Coordinator
GeoSpectrum Technologies, Inc
Port Coquitlam, BC
Full-time
Facilitate clear communication of the full project administration life-cycle between Finance and cross-functional teams (engineering, operations, procurement, etc.).
Added 6 mins ago
Manager, Quality
Pursuit Aerospace
Pointe-Claire, QC
Full-time
We are seeking a Quality Manager for our Montreal, CA location. The Quality Manager will utilize skills, experience, and knowledge to initiate, establish and sustain methods for controlling…
Added 21 mins ago
Asset Management Technologist (Regional Water)-C1462 (Under Review)
City of London
London, ON
Reporting to the Manager, Capital Programs, the Asset Management Coordinator is responsible for maintaining an up-to-date understanding of the conditions and functioning of assets at…
Added 21 mins ago
CAD/CAM Engineering Specialist, Cabinetry
Stelumar Advanced Manufacturing Inc.
Canada
Full-time
Familiarity with SQL databases and API integrations for linking and automating data between engineering and production systems.
Added 21 mins ago
Repair Operations Coordinator (hybrid)
KONE
Delta, BC
Full-time
The role interacts with General Manager, Salespeople, Supervisors and Technicians to increase tender repair revenues and customer communication.
Added 36 mins ago
Senior Manager, Procurement
MDA
Sainte-Anne-de-Bellevue, QC
Full-time
…mission – bringing to bear a one-of-a-kind mix of experience, engineering excellence and wide-eyed wonder that’s been in our DNA since day one. For those who dream big and push boundaries…
Added 36 mins ago
Senior Analyst, Macro Surveillance and Analytics
Financial Services Regulatory Authority (FSRA)
Toronto, ON · FSRA Head Office
Full-time
…regulated sectors and creates reports in support of the overall Data, Surveillance, and Reporting…
Added 36 mins ago
Senior Project Manager, PMO
Magna International
Aurora, ON
Full-time
The Senior Project Manager is accountable for the end-to-end delivery of complex, cross-functional IT projects and strategic initiatives. The role partners with business and IT stakeholders…
Added 50 mins ago
Business Intelligence Engineer
OpenTable
Toronto, ON
Reporting to the Manager, Business Intelligence, this position sits at the intersection of data engineering, analytics, and applied AI, building data infrastructure, intelligent workflows,…
Added 1 hour ago
Manager, Software Engineering
AltaML
Toronto, ON
Full-time
AltaML is looking for a Manager, Software Engineering to lead a delivery pod where technical excellence and team health go hand in hand. You'll own the architectural integrity of your pod's…
Added 1 hour ago
BlackBerry Radar- Senior Manager, Strategic Accounts & Customer Success
BlackBerry
Toronto, ON · Waterloo, ON
Full-time
…opportunities for growth. Working closely with Sales, Product and Engineering, you’ll ensure our customers realize measurable value from BlackBerry Radar while bringing their priorities and…
Added 1 hour ago
Project Manager - Halifax
Royal Bank of Canada
Halifax, NS
Full-time
Bachelor’s degree in Computer Science, Engineering, or a related field.
Added 1 hour ago
Project Manager - Halifax
Royal Bank of Canada
Halifax, NS
Full-time
Minimum of 5–7 years as a Project Manager planning and executing high-complexity, large-scale technology projects/programs driven by regulatory compliance requirements (FED, OSFI).
Added 1 hour ago
Quality Control Chemical Technologist
EPT Clean Oil
Calgary, AB
Full-time
…role verifies quality control checks, validates and reports data, and coordinates the calibration of lab equipment. The position also supports laboratory initiatives, including client…
Added 2 hours ago
Lead Data Engineer
National Bank of Canada
Montreal, QC
Full-time
Your teamWithin the Financial crime and regulatory projects sector, you will be part of the FinCrim Data Warehouse team and report to the Senior Manager – Technology Delivery – Data and…
Added 2 hours ago
Regional Sourcing Manager (Electronics Lane)
Husky Technologies
Bolton, ON
Full-time
Technical Aptitude – Advanced level analytical skills with a demonstrated ability utilizing data to support decisions with empirical evidence. Capable of understanding engineering documents…
Added 2 hours ago
Superintendent Mine Control
Rio Tinto
Labrador City, NL
Full-time
…operations, ensuring the effective utilization of technology, data, and communications to support safe, productive, and reliable mining…
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Senior Data Platform Engineer - Zonda - Toronto, Ontario
CoStar
Toronto, ON
$140,000 to $170,000 CAD / year
Full-time
This is a hands-on senior engineering role at the intersection of data engineering, Data DevOps, cloud platform engineering, and production reliability.
Added 3 hours ago
Facilities Manager
FirstService Residential Canada
AB · Edmonton, AB
Full-time
Reporting to the Community Manager, the Facilities Manager provides hands-on leadership for the onsite maintenance operation at The Legends Private Residences. The role is accountable for…
Added 3 hours ago
Site Supervisor - Open Cut (Quintette BC)
Orica
Tumbler Ridge, BC
Provides analytical and decision support to the area manager to drive continuous improvement initiatives aimed at reducing operational costs
Added 5 hours ago
Manager - SOC 2 Assurance and Cybersecurity Advisory
KPMG Canada
Quebec, QC
Full-time
Our Technology Risk Consulting practice in Montréal is seeking a Manager, SOC 2 Assurance and Cybersecurity Advisory. This is a client-facing leadership role for an experienced professional…
Added 5 hours ago
Manager - SOC 2 Assurance and Cybersecurity Advisory
KPMG Canada
Montreal, QC
Full-time
Our Technology Risk Consulting practice in Montréal is seeking a Manager, SOC 2 Assurance and Cybersecurity Advisory. This is a client-facing leadership role for an experienced professional…
Added 5 hours ago
Tech Ops Engineer
Scientific Games
Montreal, QC
Full-time
…We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation,…
Added 5 hours ago
Inventory and Spare Parts Manager
Sanofi
Toronto, ON
Full-time
Identify and notify Reliability Engineering (RE) of duplicate Material Masters.
Added 5 hours ago
Product Manager, Salesforce Platform
Salesforce
Toronto, ON · Canada - Toronto
Full-time
We're looking for an experienced Product Manager to join our Salesforce Platform Center of Excellence team. In this role, you'll help keep our internal Salesforce instances secure,…

Open Text Corporation

Lead Service Manager

Waterloo, ON, N2L 0A1, Canada

Experience: 5+ years of Security Engineering, SecDevOps, and automation experience delivering and maintaining production-grade security solutions.
Posting language: English
Posted: Sep 28, 2026

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Original job description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

As a global leader in secure information management, OpenText empowers businesses to stay ahead of the ever-evolving cyber threats. Our Cybersecurity Enterprise portfolio is formidable, offering innovative solutions that safeguard organizations from malicious attacks, data breaches, and cyber vulnerabilities. By joining our team, you'll be at the forefront of developing and implementing state-of-the-art security technologies, protecting critical assets and sensitive information for clients worldwide.

Your Impact

We are looking for a Lead Service Manager (SOAR) to reduce analyst manual workloads and increase the speed and consistency of our Managed Security Services (MSS) operations through automation, orchestration, and applied AI. This role is critical to turning manual, repetitive SOC tasks into reliable automated workflows, and to implementing practical AI use cases that free analysts to focus on higher-value work across our 24×7 multi-tenant MxDR environment and wider MSS. The ideal candidate will combine solid security engineering discipline with a genuine understanding of where automation delivers the most value.

What the role offers:

As a Lead Service Manager, you will:

Identify and prioritize the highest-volume, most repetitive SOC tasks for automation (alert triage, enrichment, case creation, notification, and containment), applying a clear cost-benefit calculus to what is automated and at what level of autonomy.
Design, build, test, and maintain SOAR playbooks and integrations on our approved SOAR, spanning the SIEM, EDR, threat intelligence, case management, identity, productivity and collaboration tooling.
Implement practical AI use cases across the SOC, including alert summarization, enrichment, triage assistance, and drafting of analyst and client-facing content, with appropriate guardrails and human oversight.
Integrate and orchestrate tooling via APIs, webhooks, and structured data, building maintainable connectors across the security stack.
Build feedback loops so that automated actions generate data that feeds detection tuning and continuous improvement.
Partner with wider MSS teams and specialists to translate manual runbooks into automated workflows with clear human-in-the-loop and human-on-the-loop checkpoints and handoff triggers.
Support the safe, governed operation of agentic AI capability, including validation, guardrails, and monitoring of machine-generated output before it is acted on.
Establish standards, version control, testing, and documentation for automation content so that playbooks are reliable, maintainable, and auditable.
Measure and report automation impact, including improvements to mean time to triage, mean time to respond, analyst hours saved, false-positive reduction, and playbook coverage.

What you need to Succeed:

5+ years of Security Engineering, SecDevOps, and automation experience delivering and maintaining production-grade security solutions.
Hands-on SOAR expertise building and managing playbooks, integrations, and automated response workflows across complex security environments.
Strong Python development skills with experience in REST APIs, JSON, webhooks, API integrations, data transformation, and automation frameworks.
Deep understanding of SOC operations, alert lifecycle management, and automation opportunities across triage, enrichment, containment, and response.
Experience integrating and managing SIEM, EDR, identity, threat intelligence, case management, and collaboration platforms through APIs and automation frameworks.
Knowledge of Docker, Kubernetes, Git, testing, peer review, documentation, and security engineering best practices.
Experience applying AI, LLMs, and agentic AI frameworks to security workflows, including prompt engineering, guardrails, evaluation, and operational safety.
Experience supporting Azure, AWS, and GCP environments within multi-tenant managed services or MDR organizations; familiarity with Devo, Microsoft Sentinel, Splunk, QRadar, FortiSOAR, SplunkSOAR, Cortex XSOAR, Swimlane, SentinelOne, and CrowdStrike. GIAC GPYC and other cloud/security automation certifications are an asset.

One last thing

OpenText is more than a corporation - it’s a global community built on trust, character, and purpose. Here, we act ethically, care deeply about people, and always put our clients first. We help teams succeed through collaboration, tackle challenges with resilience, and innovate with intention.

Join us on our mission to drive positive change through privacy, technology, and teamwork. At OpenText, we don’t just have a culture - we live our values. Choose us because you want to be part of a company that empowers you to make a meaningful impact.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $86,800.00 - $130,200.00; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

The Lead Service Manager will design and maintain SOAR playbooks to automate repetitive SOC tasks and improve operational efficiency. They will also implement practical AI use cases and integrate security tooling to support a 24/7 multi-tenant environment.

Requirements

Candidates must have at least 5 years of experience in security engineering, automation, and SecDevOps. Proficiency in Python, SOAR platforms, and experience with cloud environments like AWS, Azure, or GCP is required.

Skills

Security engineering
SOAR
Python
Automation
REST APIs
SIEM
EDR
Threat intelligence
Docker
Kubernetes
Git
AI
LLMs
Prompt engineering
Cloud security
Managed security services

Benefits

Health insurance
Paid time off
Vacation entitlement
Financial wellbeing support

Visa sponsorship

Not detected in the job text

Keywords

Security Engineering
SOAR
Automation
Orchestration
AI
Managed Security Services
MSS
MxDR
Python
REST APIs
JSON
Webhooks
SIEM
EDR
Docker
Kubernetes
Git
LLMs
Agentic AI
Prompt Engineering
Azure
AWS
GCP
Microsoft Sentinel
Splunk
QRadar
FortiSOAR
Cortex XSOAR
SentinelOne
CrowdStrike

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