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Added 2 mins ago
Ticketing Services & Entertainment Coordinator
Westerner Park
Red Deer, AB
Full-time
Westerner Park is seeking a full-time Ticketing Services & Entertainment Coordinator to join our dynamic team. The Ticketing Services & Entertainment Coordinator is responsible for…
Added 2 mins ago
Lead Supervisor I
Coach
Ottawa, ON
Full-time
Provides HR and conflict resolution support to team and in district in absence of leadership team
Added 2 mins ago
Personal Support Worker
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Renfrew, ON
Full-time
Must have a good understanding of professional ethics and a willingness to work as a team member with other professional staff coupled with an ability to provide patient-oriented services.
Added 2 mins ago
Sales Associate II
Coach
Mirabel, QC
Part-time
…shopping experience, meet personal and store sales goals, and support daily store operations. This role blends luxury‑retail service, omni‑channel selling, and team collaboration to drive…
Added 2 mins ago
(CAN) Directeur adjoint des marchandises générales
Walmart Canada
Saint-Constant, QC · St Constant, QC
Full-time
Position Summary...To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable…
Added 2 mins ago
Pharmacy Assistant
Walmart Canada
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Full-time
…Assistant is expected to participate in all aspects of Pharmacy Operations required of a team player. They are a key member in the delivery of superior customer…
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Customer Success Manager
SWTCH
Toronto, ON
Full-time
…the real estate, multifamily, and commercial sectors. Also support a pooled book of shared accounts alongside the broader Customer Success…
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Pharmacy Assistant
Walmart Canada
Port Coquitlam, BC
Full-time
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Added 3 mins ago
Part-Time Gas Bar Attendant I
Co-op
Battleford, SK
Part-time
Our team provides a range of products and services to support our member-owners. Through the work that we do, we help to build, fuel, feed and grow Western Canadian communities together.
Added 3 mins ago
General Clerk
Save-On-Foods
Ladner, BC
Part-time
With over 185 stores and nearly 22,000 team members, Save-On-Foods is Western Canada’s largest grocery retail company and a great place to grow your career. Committed to its core values of…
Added 3 mins ago
Bakery Clerk
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Calgary, AB · Walden - Calgary AB
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Added 3 mins ago
Board Governance Specialist
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Reporting to the Assistant Corporate Secretary, the Board Governance Specialist will assist in managing the operations and administration of Board and Committee meetings, and board…
Added 3 mins ago
Procurement Manager
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Amherst, NS
Develop and implement purchasing strategies to support manufacturing operations.
Added 3 mins ago
SRCE-26-636, BEC, Janitor (12 month)
Nova Scotia Regional Centres for Education & CSAP
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Willingness to work as part of the school support team;
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Customer Success Manager
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Added 18 mins ago
Director, Operations & Security Centre
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Victoria, BC
Other
As a key member of our leadership team, you will lead the Operations & Security Centre and help build enterprise-wide capabilities in emergency management, business continuity, operational…
Added 18 mins ago
Supervisor
H&M Group
Mississauga, ON
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…attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands - available both in-store and online.…
Added 32 mins ago
Mechanical Licensed Millwright (Afternoon shift)
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…responsive to line calls, and equipment failures. The Technical Team Member routinely performs work independently and must be able to work in an environment with many distractions while…
Added 32 mins ago
Temporary Sales Associate
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…shopping experience, meet personal and store sales goals, and support daily store operations. This role blends luxury‑retail service, omni‑channel selling, and team collaboration to drive…
Added 32 mins ago
Property Accounting Manager
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Contract
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Added 32 mins ago
Interim Coverage Seller
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Full-time
Employee discounts, team member perks and more!
Added 32 mins ago
Office Manager
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New Westminster, BC
Full-time
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Added 32 mins ago
Sales and Solutions Coordinator
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Full-time
…process unmatched within the industry. Entripy is a certified member of the Canadian Aboriginal and Minority Supplier Council…

Open Text Corporation

Lead Service Manager

Waterloo, ON, N2L 0A1, Canada

Experience: 5+ years of Security Engineering, SecDevOps, and automation experience delivering and maintaining production-grade security solutions.
Posting language: English
Posted: Sep 28, 2026

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Original job description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

As a global leader in secure information management, OpenText empowers businesses to stay ahead of the ever-evolving cyber threats. Our Cybersecurity Enterprise portfolio is formidable, offering innovative solutions that safeguard organizations from malicious attacks, data breaches, and cyber vulnerabilities. By joining our team, you'll be at the forefront of developing and implementing state-of-the-art security technologies, protecting critical assets and sensitive information for clients worldwide.

Your Impact

We are looking for a Lead Service Manager (SOAR) to reduce analyst manual workloads and increase the speed and consistency of our Managed Security Services (MSS) operations through automation, orchestration, and applied AI. This role is critical to turning manual, repetitive SOC tasks into reliable automated workflows, and to implementing practical AI use cases that free analysts to focus on higher-value work across our 24×7 multi-tenant MxDR environment and wider MSS. The ideal candidate will combine solid security engineering discipline with a genuine understanding of where automation delivers the most value.

What the role offers:

As a Lead Service Manager, you will:

Identify and prioritize the highest-volume, most repetitive SOC tasks for automation (alert triage, enrichment, case creation, notification, and containment), applying a clear cost-benefit calculus to what is automated and at what level of autonomy.
Design, build, test, and maintain SOAR playbooks and integrations on our approved SOAR, spanning the SIEM, EDR, threat intelligence, case management, identity, productivity and collaboration tooling.
Implement practical AI use cases across the SOC, including alert summarization, enrichment, triage assistance, and drafting of analyst and client-facing content, with appropriate guardrails and human oversight.
Integrate and orchestrate tooling via APIs, webhooks, and structured data, building maintainable connectors across the security stack.
Build feedback loops so that automated actions generate data that feeds detection tuning and continuous improvement.
Partner with wider MSS teams and specialists to translate manual runbooks into automated workflows with clear human-in-the-loop and human-on-the-loop checkpoints and handoff triggers.
Support the safe, governed operation of agentic AI capability, including validation, guardrails, and monitoring of machine-generated output before it is acted on.
Establish standards, version control, testing, and documentation for automation content so that playbooks are reliable, maintainable, and auditable.
Measure and report automation impact, including improvements to mean time to triage, mean time to respond, analyst hours saved, false-positive reduction, and playbook coverage.

What you need to Succeed:

5+ years of Security Engineering, SecDevOps, and automation experience delivering and maintaining production-grade security solutions.
Hands-on SOAR expertise building and managing playbooks, integrations, and automated response workflows across complex security environments.
Strong Python development skills with experience in REST APIs, JSON, webhooks, API integrations, data transformation, and automation frameworks.
Deep understanding of SOC operations, alert lifecycle management, and automation opportunities across triage, enrichment, containment, and response.
Experience integrating and managing SIEM, EDR, identity, threat intelligence, case management, and collaboration platforms through APIs and automation frameworks.
Knowledge of Docker, Kubernetes, Git, testing, peer review, documentation, and security engineering best practices.
Experience applying AI, LLMs, and agentic AI frameworks to security workflows, including prompt engineering, guardrails, evaluation, and operational safety.
Experience supporting Azure, AWS, and GCP environments within multi-tenant managed services or MDR organizations; familiarity with Devo, Microsoft Sentinel, Splunk, QRadar, FortiSOAR, SplunkSOAR, Cortex XSOAR, Swimlane, SentinelOne, and CrowdStrike. GIAC GPYC and other cloud/security automation certifications are an asset.

One last thing

OpenText is more than a corporation - it’s a global community built on trust, character, and purpose. Here, we act ethically, care deeply about people, and always put our clients first. We help teams succeed through collaboration, tackle challenges with resilience, and innovate with intention.

Join us on our mission to drive positive change through privacy, technology, and teamwork. At OpenText, we don’t just have a culture - we live our values. Choose us because you want to be part of a company that empowers you to make a meaningful impact.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $86,800.00 - $130,200.00; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

The Lead Service Manager will design and maintain SOAR playbooks to automate repetitive SOC tasks and improve operational efficiency. They will also implement practical AI use cases and integrate security tooling to support a 24/7 multi-tenant environment.

Requirements

Candidates must have at least 5 years of experience in security engineering, automation, and SecDevOps. Proficiency in Python, SOAR platforms, and experience with cloud environments like AWS, Azure, or GCP is required.

Skills

Security engineering
SOAR
Python
Automation
REST APIs
SIEM
EDR
Threat intelligence
Docker
Kubernetes
Git
AI
LLMs
Prompt engineering
Cloud security
Managed security services

Benefits

Health insurance
Paid time off
Vacation entitlement
Financial wellbeing support

Visa sponsorship

Not detected in the job text

Keywords

Security Engineering
SOAR
Automation
Orchestration
AI
Managed Security Services
MSS
MxDR
Python
REST APIs
JSON
Webhooks
SIEM
EDR
Docker
Kubernetes
Git
LLMs
Agentic AI
Prompt Engineering
Azure
AWS
GCP
Microsoft Sentinel
Splunk
QRadar
FortiSOAR
Cortex XSOAR
SentinelOne
CrowdStrike

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