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Added 20 mins ago
Information Technology Application Analyst
Canada Cartage
Calgary, AB
Full-time
…supporting Canada Cartage’s applications and technology. The portfolio encompasses the Warehouse Management System, customer web portal, shipping platforms, picking technology, printing…
Added 22 mins ago
Analyst ETF Services (m/f/d)
Solactive AG
Toronto, ON
Full-time
…At Solactive, we are looking for an ambitious, fast-learning analyst who stays on top of market developments and is driven to push things forward. If this sounds like you, we'd love to hear…
Added 22 mins ago
Operational Excellence Business Advisor
Intact FC
Calgary, AB
Full-time
Reimagine outcome-focused processes, clarify decision points, and lead portfolio-level performance.
Added 37 mins ago
Building Automation System Analyst
University of Toronto
Toronto, ON
…in which to learn, teach and play. The Facilities & Services portfolio includes the operation and stewardship of over $3.5 billion in physical assets at the St. George campus situated in…
Added 1 hour ago
Analyst, Portfolio Administration
Fiera Capital
Montreal, QC
Full-time
Under the supervision of the Manager of Portfolio Administration, the candidate will provide efficient support service to the client service team, traders, and portfolio managers across…
Added 1 hour ago
Commercial Sales Analyst
Peoples Group
AB · Vancouver, BC · Toronto, ON · Calgary, AB
Full-time
The Commercial Mortgage Renewal Analyst is responsible for the end-to-end management of commercial mortgage loan renewals, with a primary focus on CMHC-insured lending and portfolio…
Added 2 hours ago
Analyst, Loans Accounting and Controls - SLC Management
SLC Management
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
Full-time
Reporting to the Associate Director, Loans Accounting and Controls, the Analyst will work with a team of individuals who are responsible for supporting the accounting, valuation and…
Added 2 hours ago
Analyst, Loans Accounting and Controls - SLC Management
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
Full-time
Reporting to the Associate Director, Loans Accounting and Controls, the Analyst will work with a team of individuals who are responsible for supporting the accounting, valuation and…
Added 2 hours ago
Senior Business Analyst and Technology Project Lead
Citi
Mississauga, ON
Full-time
Citi is looking for a Senior Business Analyst & Technology Project Lead to serve as a critical bridge between business stakeholders and technology teams, translating complex business needs…
Added 3 hours ago
Associate Financial Analyst
Textron
Windsor, ON
Full-time
…we are advancing solutions for the era of new mobility. Our portfolio also covers high-quality industrial packaging and cast camshafts. Embracing the transformative venture, Kautex is part…
Added 4 hours ago
Financial Crime Analyst
Aviso
Vancouver, BC
$80,000 to $85,000 CAD / year
Full-time
We're looking to fill an opening for a Financial Crime Analyst to join our Compliance team.
Added 4 hours ago
Product Marketing Manager
MapsPeople
Toronto, ON
Full-time
Measure event performance against defined objectives and continuously improve the event portfolio based on results.
Added 6 hours ago
Marsh People and Investments - Investment Consulting Analyst Co-op - Toronto - Summer 2027
Mercer
Toronto, ON
Temporary · Other
As an Analyst Co-Op in the Investments and Retirement practice, you will work with a broad range of clients and industries in a stimulating environment, participating as an integral member…
Added 7 hours ago
Senior Investment Analyst
Ontario Power Generation
Toronto, ON
Full-time
Reporting to the Managing Director, Public Markets, the Senior Investment Analyst will support the oversight and management of OPG’s Pension and Nuclear Funds. The successful candidate will…
Added 8 hours ago
Senior Insurance Coordinator
The University of British Columbia
Vancouver, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
Coordinates with the portfolio finance and central finance teams and provides support with the preparation of budgets, financial forecasting and variance analysis on an annual and quarterly…
Added 9 hours ago
Financial Crime Analyst
Aviso
Toronto, ON
$80,000 to $85,000 CAD / year
Full-time
We're looking to fill an opening for a Financial Crime Analyst to join our Compliance team.
Added 10 hours ago
Analyst, Business Systems
Fraser Health
Surrey, BC
Full-time
…and innovation? Fraser Health is seeking a Business Systems Analyst to join the Enablement, Readiness and Activation (ERA) team within Clinical Informatics and Digital Health (CIDH),…
Added 10 hours ago
Analyst, Business Systems
Fraser Health
Surrey, BC
Full-time
We are currently looking to fill a Full Time opportunity for a Analyst, Business Systems for the Core Clinical - Ambulatory Team team at the Central City Tower located in Surrey, BC.
Added 10 hours ago
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 11 hours ago
Customer Energy Management & Partnerships Analyst
Toronto Hydro
Toronto, ON
The Customer Energy Management & Partnerships Analyst is responsible for analysis and research to support the Customer Energy Management & Partnerships team, including: analysis of customer…
Added 11 hours ago
Asset Investment Analyst - Contract (18 Months)
Toronto Hydro
Toronto, ON
Reporting to the Manager, Engineering, the Asset Investment Analyst provides engineering, analytical, and business planning support to advance the safe, reliable, and cost-effective…
Added 13 hours ago
Senior Insurance Coordinator
University of British Columbia
Vancouver, BC · UBCV | Donald Rix Building (RIX)
$7,158.42 to $10,292.25 CAD / month
Full-time
- Coordinates with the portfolio finance and central finance teams and provides support with the preparation of budgets, financial forecasting and variance analysis on an annual and…
Added 14 hours ago
Analyst - Buy-out Funds of Funds (Paris or London)
ACCESS EQUITY MANAGEMENT LIMITED
London, ON
Volunteer
We are seeking an Analyst to join our Buy-out Fund of funds investment team. The role will include the following responsibilities:
Added 14 hours ago
Financial Analyst
The University of British Columbia
Kelowna, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
Reporting to the Senior Manager, Budget and Financial Planning, this role works closely with the Finance Managers that serve portfolio areas across the entire campus.
Added 14 hours ago
IT Analyst
iA Financial Group (Industrial Alliance)
Montreal, QC
Full-time
As an IT Analyst, you will play a key role in supporting business partners, analyzing their needs, and delivering and evolving technology solutions for corporate sectors. You will also…

Open Text Corporation

Lead Service Manager

Waterloo, ON, N2L 0A1, Canada

Experience: 5+ years of Security Engineering, SecDevOps, and automation experience delivering and maintaining production-grade security solutions.
Posting language: English
Posted: Sep 28, 2026

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Original job description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

As a global leader in secure information management, OpenText empowers businesses to stay ahead of the ever-evolving cyber threats. Our Cybersecurity Enterprise portfolio is formidable, offering innovative solutions that safeguard organizations from malicious attacks, data breaches, and cyber vulnerabilities. By joining our team, you'll be at the forefront of developing and implementing state-of-the-art security technologies, protecting critical assets and sensitive information for clients worldwide.

Your Impact

We are looking for a Lead Service Manager (SOAR) to reduce analyst manual workloads and increase the speed and consistency of our Managed Security Services (MSS) operations through automation, orchestration, and applied AI. This role is critical to turning manual, repetitive SOC tasks into reliable automated workflows, and to implementing practical AI use cases that free analysts to focus on higher-value work across our 24×7 multi-tenant MxDR environment and wider MSS. The ideal candidate will combine solid security engineering discipline with a genuine understanding of where automation delivers the most value.

What the role offers:

As a Lead Service Manager, you will:

Identify and prioritize the highest-volume, most repetitive SOC tasks for automation (alert triage, enrichment, case creation, notification, and containment), applying a clear cost-benefit calculus to what is automated and at what level of autonomy.
Design, build, test, and maintain SOAR playbooks and integrations on our approved SOAR, spanning the SIEM, EDR, threat intelligence, case management, identity, productivity and collaboration tooling.
Implement practical AI use cases across the SOC, including alert summarization, enrichment, triage assistance, and drafting of analyst and client-facing content, with appropriate guardrails and human oversight.
Integrate and orchestrate tooling via APIs, webhooks, and structured data, building maintainable connectors across the security stack.
Build feedback loops so that automated actions generate data that feeds detection tuning and continuous improvement.
Partner with wider MSS teams and specialists to translate manual runbooks into automated workflows with clear human-in-the-loop and human-on-the-loop checkpoints and handoff triggers.
Support the safe, governed operation of agentic AI capability, including validation, guardrails, and monitoring of machine-generated output before it is acted on.
Establish standards, version control, testing, and documentation for automation content so that playbooks are reliable, maintainable, and auditable.
Measure and report automation impact, including improvements to mean time to triage, mean time to respond, analyst hours saved, false-positive reduction, and playbook coverage.

What you need to Succeed:

5+ years of Security Engineering, SecDevOps, and automation experience delivering and maintaining production-grade security solutions.
Hands-on SOAR expertise building and managing playbooks, integrations, and automated response workflows across complex security environments.
Strong Python development skills with experience in REST APIs, JSON, webhooks, API integrations, data transformation, and automation frameworks.
Deep understanding of SOC operations, alert lifecycle management, and automation opportunities across triage, enrichment, containment, and response.
Experience integrating and managing SIEM, EDR, identity, threat intelligence, case management, and collaboration platforms through APIs and automation frameworks.
Knowledge of Docker, Kubernetes, Git, testing, peer review, documentation, and security engineering best practices.
Experience applying AI, LLMs, and agentic AI frameworks to security workflows, including prompt engineering, guardrails, evaluation, and operational safety.
Experience supporting Azure, AWS, and GCP environments within multi-tenant managed services or MDR organizations; familiarity with Devo, Microsoft Sentinel, Splunk, QRadar, FortiSOAR, SplunkSOAR, Cortex XSOAR, Swimlane, SentinelOne, and CrowdStrike. GIAC GPYC and other cloud/security automation certifications are an asset.

One last thing

OpenText is more than a corporation - it’s a global community built on trust, character, and purpose. Here, we act ethically, care deeply about people, and always put our clients first. We help teams succeed through collaboration, tackle challenges with resilience, and innovate with intention.

Join us on our mission to drive positive change through privacy, technology, and teamwork. At OpenText, we don’t just have a culture - we live our values. Choose us because you want to be part of a company that empowers you to make a meaningful impact.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $86,800.00 - $130,200.00; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

The Lead Service Manager will design and maintain SOAR playbooks to automate repetitive SOC tasks and improve operational efficiency. They will also implement practical AI use cases and integrate security tooling to support a 24/7 multi-tenant environment.

Requirements

Candidates must have at least 5 years of experience in security engineering, automation, and SecDevOps. Proficiency in Python, SOAR platforms, and experience with cloud environments like AWS, Azure, or GCP is required.

Skills

Security engineering
SOAR
Python
Automation
REST APIs
SIEM
EDR
Threat intelligence
Docker
Kubernetes
Git
AI
LLMs
Prompt engineering
Cloud security
Managed security services

Benefits

Health insurance
Paid time off
Vacation entitlement
Financial wellbeing support

Visa sponsorship

Not detected in the job text

Keywords

Security Engineering
SOAR
Automation
Orchestration
AI
Managed Security Services
MSS
MxDR
Python
REST APIs
JSON
Webhooks
SIEM
EDR
Docker
Kubernetes
Git
LLMs
Agentic AI
Prompt Engineering
Azure
AWS
GCP
Microsoft Sentinel
Splunk
QRadar
FortiSOAR
Cortex XSOAR
SentinelOne
CrowdStrike

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