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Added 3 mins ago
Senior Privacy Analyst
SOTI
Mississauga, ON
Full-time
Support the development and improvement of SOTI’s AI governance program.
Added 3 mins ago
Retail Operations Specialist
Canadian Tire Corporation
Toronto, ON
Full-time
The Retail Operations Analyst is responsible for supporting the technology platforms, operational processes, and services that enable Canadian Tire Gas+ and rebranded Petro-Canada locations…
Added 3 mins ago
Business Systems Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
$77 to $92 CAD / hour
Contract
This Business Systems Analyst role is project-based, supporting a vendor integration initiative within a team of approximately 50. The successful candidate will work in close partnership…
Added 3 mins ago
Cost and Schedule Analyst
Kinectrics
Tiverton, ON
Internship
Added 3 mins ago
Senior Director - Enterprise Performance, Evaluation and Strategic Initiatives
Durham Community Health Centre
Whitby, ON
Internship
…enterprise performance, strategic initiatives, and quality improvement with DCHC's long-term…
Added 3 mins ago
Senior Director - Enterprise Performance, Evaluation and Strategic Initiatives
Durham Community Health Centre
Pickering, ON
Internship
…enterprise performance, strategic initiatives, and quality improvement with DCHC's long-term…
Added 3 mins ago
Student Automation Analyst
Bird Construction
Winnipeg, MB
Full-time
Support Project Management Office activities, including reporting, data management, and process improvement.
Added 3 mins ago
Inventory Control Analyst
Rexall Pharmacy Group Ltd.
Mississauga, ON
$60,000 to $70,000 CAD / year
Full-time
Support process improvement initiatives that enhance inventory controls, reporting efficiency, data integrity, and operational effectiveness.
Added 3 mins ago
Pricing Analyst
Kelly Services (Canada), Ltd.
Longueuil, QC
Contract
Job Description: Pricing Analyst-- Analyste de la tarification
Added 3 mins ago
Senior Business Systems Analyst
BC Pension Corporation
Victoria, BC
Full-time
We are seeking a Senior Business Systems Analyst to join our team in VICTORIA, British Columbia, Canada.
Added 3 mins ago
Senior Director - Enterprise Performance, Evaluation and Strategic Initiatives
Durham Community Health Centre
Oshawa, ON
Internship
…enterprise performance, strategic initiatives, and quality improvement with DCHC's long-term…
Added 3 mins ago
Senior Director - Enterprise Performance, Evaluation and Strategic Initiatives
Durham Community Health Centre
Ajax, ON
Internship
…enterprise performance, strategic initiatives, and quality improvement with DCHC's long-term…
Added 3 mins ago
Senior Financial Analyst
Vaco by Highspring
Toronto, ON
$90,000 to $100,000 CAD / year
Full-time
Participate in finance transformation and process improvement initiatives.
Added 4 mins ago
Senior Director - Enterprise Performance, Evaluation and Strategic Initiatives
Durham Community Health Centre
Oshawa, ON
…enterprise performance, strategic initiatives, and quality improvement with DCHC’s long-term…
Added 4 mins ago
Senior Director - Enterprise Performance, Evaluation and Strategic Initiatives
Durham Community Health Centre
Whitby, ON
…enterprise performance, strategic initiatives, and quality improvement with DCHC’s long-term…
Added 4 mins ago
Senior Director - Enterprise Performance, Evaluation and Strategic Initiatives
Durham Community Health Centre
Pickering, ON
…enterprise performance, strategic initiatives, and quality improvement with DCHC’s long-term…
Added 4 mins ago
Senior Director - Enterprise Performance, Evaluation and Strategic Initiatives
Durham Community Health Centre
Ajax, ON
…enterprise performance, strategic initiatives, and quality improvement with DCHC’s long-term…
Added 4 mins ago
Senior Actuarial Analyst, Earnix
Aviva
Markham, ON
We are seeking a curious, innovative, and forward-thinking Senior Actuarial Analyst to join our high-performing Earnix Team. The Earnix Team sits at the intersection of insurance,…
Added 33 mins ago
SFA – Operations Finance
The Mason Group - Strategic Search Partners
Mississauga, ON
$110,000 to $130,000 CAD / year
Full-time
Our client is seeking a highly analytical and business-focused Senior Financial Analyst – Operations Finance to join their Finance team. This role is ideal for someone who enjoys turning…
Added 33 mins ago
Senior Actuarial Analyst
ARAG Legal Solutions Inc. (Canada)
Toronto, ON
Full-time
Experience with actuarial process improvement, automation, or data integration initiatives is considered an asset.
Added 1 hour ago
Business System Analyst
Dexian
Toronto, ON · Greater Toronto Area, Canada
Contract
Senior Business Systems Analyst – QRM / Treasury / ALM
Added 1 hour ago
Retail Operations Specialist
Canadian Tire Corporation
Toronto, ON
Full-time
The Retail Operations Analyst is responsible for supporting the technology platforms, operational processes, and services that enable Canadian Tire Gas+ and rebranded Petro-Canada locations…
Added 1 hour ago
Senior Systems Analyst, Compliance Oversight
Metrolinx
Canada
Full-time
…(TTC). Enhancing the customer experience through continuous improvement while working with our transit agency clients to support their needs, and maintaining a system that performs…
Added 1 hour ago
Infrastructure Specialist, Database Analyst
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Contribute to continuous improvement initiatives that enhance database reliability, efficiency, and overall service delivery.
Added 1 hour ago
Decision Support Analyst
City of Vancouver
Vancouver, BC
The Decision Support Analyst is part of the City’s Centre of Expertise for Performance Measurement and Decision Support, within the Strategy and Project Support Office (SPSO). The role…

Open Text Corporation

Lead Service Manager

Waterloo, ON, N2L 0A1, Canada

Experience: 5+ years of Security Engineering, SecDevOps, and automation experience delivering and maintaining production-grade security solutions.
Posting language: English
Posted: Sep 28, 2026

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Original job description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

As a global leader in secure information management, OpenText empowers businesses to stay ahead of the ever-evolving cyber threats. Our Cybersecurity Enterprise portfolio is formidable, offering innovative solutions that safeguard organizations from malicious attacks, data breaches, and cyber vulnerabilities. By joining our team, you'll be at the forefront of developing and implementing state-of-the-art security technologies, protecting critical assets and sensitive information for clients worldwide.

Your Impact

We are looking for a Lead Service Manager (SOAR) to reduce analyst manual workloads and increase the speed and consistency of our Managed Security Services (MSS) operations through automation, orchestration, and applied AI. This role is critical to turning manual, repetitive SOC tasks into reliable automated workflows, and to implementing practical AI use cases that free analysts to focus on higher-value work across our 24×7 multi-tenant MxDR environment and wider MSS. The ideal candidate will combine solid security engineering discipline with a genuine understanding of where automation delivers the most value.

What the role offers:

As a Lead Service Manager, you will:

Identify and prioritize the highest-volume, most repetitive SOC tasks for automation (alert triage, enrichment, case creation, notification, and containment), applying a clear cost-benefit calculus to what is automated and at what level of autonomy.
Design, build, test, and maintain SOAR playbooks and integrations on our approved SOAR, spanning the SIEM, EDR, threat intelligence, case management, identity, productivity and collaboration tooling.
Implement practical AI use cases across the SOC, including alert summarization, enrichment, triage assistance, and drafting of analyst and client-facing content, with appropriate guardrails and human oversight.
Integrate and orchestrate tooling via APIs, webhooks, and structured data, building maintainable connectors across the security stack.
Build feedback loops so that automated actions generate data that feeds detection tuning and continuous improvement.
Partner with wider MSS teams and specialists to translate manual runbooks into automated workflows with clear human-in-the-loop and human-on-the-loop checkpoints and handoff triggers.
Support the safe, governed operation of agentic AI capability, including validation, guardrails, and monitoring of machine-generated output before it is acted on.
Establish standards, version control, testing, and documentation for automation content so that playbooks are reliable, maintainable, and auditable.
Measure and report automation impact, including improvements to mean time to triage, mean time to respond, analyst hours saved, false-positive reduction, and playbook coverage.

What you need to Succeed:

5+ years of Security Engineering, SecDevOps, and automation experience delivering and maintaining production-grade security solutions.
Hands-on SOAR expertise building and managing playbooks, integrations, and automated response workflows across complex security environments.
Strong Python development skills with experience in REST APIs, JSON, webhooks, API integrations, data transformation, and automation frameworks.
Deep understanding of SOC operations, alert lifecycle management, and automation opportunities across triage, enrichment, containment, and response.
Experience integrating and managing SIEM, EDR, identity, threat intelligence, case management, and collaboration platforms through APIs and automation frameworks.
Knowledge of Docker, Kubernetes, Git, testing, peer review, documentation, and security engineering best practices.
Experience applying AI, LLMs, and agentic AI frameworks to security workflows, including prompt engineering, guardrails, evaluation, and operational safety.
Experience supporting Azure, AWS, and GCP environments within multi-tenant managed services or MDR organizations; familiarity with Devo, Microsoft Sentinel, Splunk, QRadar, FortiSOAR, SplunkSOAR, Cortex XSOAR, Swimlane, SentinelOne, and CrowdStrike. GIAC GPYC and other cloud/security automation certifications are an asset.

One last thing

OpenText is more than a corporation - it’s a global community built on trust, character, and purpose. Here, we act ethically, care deeply about people, and always put our clients first. We help teams succeed through collaboration, tackle challenges with resilience, and innovate with intention.

Join us on our mission to drive positive change through privacy, technology, and teamwork. At OpenText, we don’t just have a culture - we live our values. Choose us because you want to be part of a company that empowers you to make a meaningful impact.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $86,800.00 - $130,200.00; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

The Lead Service Manager will design and maintain SOAR playbooks to automate repetitive SOC tasks and improve operational efficiency. They will also implement practical AI use cases and integrate security tooling to support a 24/7 multi-tenant environment.

Requirements

Candidates must have at least 5 years of experience in security engineering, automation, and SecDevOps. Proficiency in Python, SOAR platforms, and experience with cloud environments like AWS, Azure, or GCP is required.

Skills

Security engineering
SOAR
Python
Automation
REST APIs
SIEM
EDR
Threat intelligence
Docker
Kubernetes
Git
AI
LLMs
Prompt engineering
Cloud security
Managed security services

Benefits

Health insurance
Paid time off
Vacation entitlement
Financial wellbeing support

Visa sponsorship

Not detected in the job text

Keywords

Security Engineering
SOAR
Automation
Orchestration
AI
Managed Security Services
MSS
MxDR
Python
REST APIs
JSON
Webhooks
SIEM
EDR
Docker
Kubernetes
Git
LLMs
Agentic AI
Prompt Engineering
Azure
AWS
GCP
Microsoft Sentinel
Splunk
QRadar
FortiSOAR
Cortex XSOAR
SentinelOne
CrowdStrike

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