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Added 30 mins ago
Sr. Programmer Analyst - Research Computing - Regular Full-Time 2026-18484 (2026-18484)
Sunnybrook
Toronto, ON
Full-time
Summary: Reporting to the Research Computing Manager, the Senior Programmer Analyst plays a key role in developing, supporting, and optimizing critical research and operational applications…
Added 30 mins ago
Process Plant Project Engineer
Agnico Eagle Mines Limited
Cochrane, ON
Full-time
Reporting to the Process Plant Project Manager, you will be part of the Process Plant Maintenance Department. You will ensure that objectives are met while promoting and respecting Agnico…
Added 30 mins ago
Construction Project Manager – Workforce & Trades
The Byng Group
Ottawa, ON
Full-time
Reporting to the Trade Services Manager, the Construction Project Manager – Workforce & Trades is responsible for sourcing, recruiting, and onboarding qualified skilled tradespeople to…
Added 30 mins ago
Financial Analyst
Vaco by Highspring
Toronto, ON
$65,000 to $75,000 CAD / year
Full-time
Directly coordinate with lease accounting software technical support in order to resolve issues and maintain an accurate subledger.
Added 31 mins ago
Assistant Project Manager
Rising Edge Group
Calgary, AB
Full-time
Reporting to the Program Manager, the Assistant Project Manager is responsible for working with an assigned Project Manager(s) to coordinate and accomplish the necessary project tasks and…
Added 31 mins ago
Assistant Project Manager
Rising Edge Group
AB · Edmonton, Alberta
Full-time
Reporting to the Program Manager, the Assistant Project Manager is responsible for working with an assigned Project Manager(s) to coordinate and accomplish the necessary project tasks and…
Added 31 mins ago
Assistant Project Manager
Rising Edge Group
Kelowna, BC
Full-time
Reporting to the Program Manager, the Assistant Project Manager is responsible for working with an assigned Project Manager(s) to coordinate and accomplish the necessary project tasks and…
Added 31 mins ago
Senior Manager, Engineering
Scotiabank
Toronto, ON
…that service multiple domains such as client, advisor, and asset management…
Added 31 mins ago
Administration Assistant, Private Wealth
BMO
Toronto, ON · FCP
Full-time
Knowledge of wealth management company and branch operations (e.g. client services, trust services, account transfers, etc.) is an asset
Added 31 mins ago
Senior Manager, Credits & Incentives
BDO
AB · Winnipeg, MB · Guelph, ON · London, ON · Toronto, ON · Oakville, ON · Kitchener, ON · Vancouver, BC · Halifax, NS · Calgary, AB
Full-time
Our team consists of more than 150 professionals across Canada, including engineers, software developers, scientists, technicians, tax and accounting specialists, and business consultants.…
Added 31 mins ago
Cost Control Manager
Aecon
Toronto, ON
Aecon is proactively seeking a Cost Control Manager to join the Urban Transportations Solutions group to support future dynamic, transit projects in Canada. We are proud to support projects…
Added 46 mins ago
Data Engineer
Giesecke+Devrient
Markham, ON
Firsthand experience in Splunk, with knowledge of Splunk query language is an asset.
Added 46 mins ago
Cloud Security Engineer
Paymentus Group Inc
Richmond Hill, ON
Full-time
…support the Paymentus SaaS platform. This role reports to the Manager of Security Engineering and works closely with Engineering, Cloud Infrastructure, DevOps, Platform Engineering,…
Added 46 mins ago
Installateur en Système Sécurité CCQ (Compagnon/Apprenti) - Montréal
Siemens
Montreal, QC
Opportunities for advancement within Siemens, including roles such as team lead, project manager, or account manager - express your interest!
Added 46 mins ago
Project Manager
Mammoet
Puslinch, ON
Full-time
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Superintendent of Water Treatment
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Quinte West, ON
Reporting to the Manager of Water/Wastewater Services, the Superintendent of Water Treatment is the Overall Responsible Operator (ORO) as prescribed in the Ministry of the Environment…
Added 1 hour ago
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Laval, QC
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Demonstrate skills with computers and Microsoft software applications would be an asset.
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Assistant Project Manager
Rising Edge Group
Calgary, AB
Full-time
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Added 1 hour ago
Assistant Project Manager
Rising Edge Group
AB · Edmonton, AB
Full-time
Reporting to the Program Manager, the Assistant Project Manager is responsible for working with an assigned Project Manager(s) to coordinate and accomplish the necessary project tasks and…
Added 1 hour ago
Health And Safety Officer
Wilfrid Laurier University
Waterloo, ON
Full-time
Reports to: Manager, Environmental Health and Safety
Added 1 hour ago
MuleSoft Developer
Flexstaf I.T. Inc.
Toronto, ON · Greater Toronto Area, Canada
Contract
· Cloud & Platforms: Expertise in OpenShift/Kubernetes for containerized deployments; experience with AWS services (Lambda, SQS, S3) is an asset.
Added 1 hour ago
Construction Project Manager
Recipe Unlimited Corporation
Vaughan, ON
Full-time
The Construction Project Manager is responsible for planning, directing, managing and providing oversight of assigned renovations projects to ensure that Recipe goals and objectives are…
Added 1 hour ago
Project Manager, Construction
Recipe Unlimited
Vaughan, ON
The Construction Project Manager is responsible for planning, directing, managing and providing oversight of assigned renovations projects to ensure that Recipe goals and objectives are…
Added 1 hour ago
Internal/External - PT Client Support Worker (J2)
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Windsor, ON
Part-time
Experience / knowledge of Windows, Microsoft Software, Internet, and standard office equipment is preferred.
Added 1 hour ago
Branch Manager
Nedco
Timmins, ON
Full-time
Role Description The Branch Manager is a full-time, on-site role based in Timmins. This position is responsible for overseeing daily branch operations, including sales activities, inventory…

Open Text Corporation

Lead Service Manager

Waterloo, ON, N2L 0A1, Canada

Experience: 5+ years of Security Engineering, SecDevOps, and automation experience delivering and maintaining production-grade security solutions.
Posting language: English
Posted: Sep 28, 2026

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Original job description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

As a global leader in secure information management, OpenText empowers businesses to stay ahead of the ever-evolving cyber threats. Our Cybersecurity Enterprise portfolio is formidable, offering innovative solutions that safeguard organizations from malicious attacks, data breaches, and cyber vulnerabilities. By joining our team, you'll be at the forefront of developing and implementing state-of-the-art security technologies, protecting critical assets and sensitive information for clients worldwide.

Your Impact

We are looking for a Lead Service Manager (SOAR) to reduce analyst manual workloads and increase the speed and consistency of our Managed Security Services (MSS) operations through automation, orchestration, and applied AI. This role is critical to turning manual, repetitive SOC tasks into reliable automated workflows, and to implementing practical AI use cases that free analysts to focus on higher-value work across our 24×7 multi-tenant MxDR environment and wider MSS. The ideal candidate will combine solid security engineering discipline with a genuine understanding of where automation delivers the most value.

What the role offers:

As a Lead Service Manager, you will:

Identify and prioritize the highest-volume, most repetitive SOC tasks for automation (alert triage, enrichment, case creation, notification, and containment), applying a clear cost-benefit calculus to what is automated and at what level of autonomy.
Design, build, test, and maintain SOAR playbooks and integrations on our approved SOAR, spanning the SIEM, EDR, threat intelligence, case management, identity, productivity and collaboration tooling.
Implement practical AI use cases across the SOC, including alert summarization, enrichment, triage assistance, and drafting of analyst and client-facing content, with appropriate guardrails and human oversight.
Integrate and orchestrate tooling via APIs, webhooks, and structured data, building maintainable connectors across the security stack.
Build feedback loops so that automated actions generate data that feeds detection tuning and continuous improvement.
Partner with wider MSS teams and specialists to translate manual runbooks into automated workflows with clear human-in-the-loop and human-on-the-loop checkpoints and handoff triggers.
Support the safe, governed operation of agentic AI capability, including validation, guardrails, and monitoring of machine-generated output before it is acted on.
Establish standards, version control, testing, and documentation for automation content so that playbooks are reliable, maintainable, and auditable.
Measure and report automation impact, including improvements to mean time to triage, mean time to respond, analyst hours saved, false-positive reduction, and playbook coverage.

What you need to Succeed:

5+ years of Security Engineering, SecDevOps, and automation experience delivering and maintaining production-grade security solutions.
Hands-on SOAR expertise building and managing playbooks, integrations, and automated response workflows across complex security environments.
Strong Python development skills with experience in REST APIs, JSON, webhooks, API integrations, data transformation, and automation frameworks.
Deep understanding of SOC operations, alert lifecycle management, and automation opportunities across triage, enrichment, containment, and response.
Experience integrating and managing SIEM, EDR, identity, threat intelligence, case management, and collaboration platforms through APIs and automation frameworks.
Knowledge of Docker, Kubernetes, Git, testing, peer review, documentation, and security engineering best practices.
Experience applying AI, LLMs, and agentic AI frameworks to security workflows, including prompt engineering, guardrails, evaluation, and operational safety.
Experience supporting Azure, AWS, and GCP environments within multi-tenant managed services or MDR organizations; familiarity with Devo, Microsoft Sentinel, Splunk, QRadar, FortiSOAR, SplunkSOAR, Cortex XSOAR, Swimlane, SentinelOne, and CrowdStrike. GIAC GPYC and other cloud/security automation certifications are an asset.

One last thing

OpenText is more than a corporation - it’s a global community built on trust, character, and purpose. Here, we act ethically, care deeply about people, and always put our clients first. We help teams succeed through collaboration, tackle challenges with resilience, and innovate with intention.

Join us on our mission to drive positive change through privacy, technology, and teamwork. At OpenText, we don’t just have a culture - we live our values. Choose us because you want to be part of a company that empowers you to make a meaningful impact.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $86,800.00 - $130,200.00; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

The Lead Service Manager will design and maintain SOAR playbooks to automate repetitive SOC tasks and improve operational efficiency. They will also implement practical AI use cases and integrate security tooling to support a 24/7 multi-tenant environment.

Requirements

Candidates must have at least 5 years of experience in security engineering, automation, and SecDevOps. Proficiency in Python, SOAR platforms, and experience with cloud environments like AWS, Azure, or GCP is required.

Skills

Security engineering
SOAR
Python
Automation
REST APIs
SIEM
EDR
Threat intelligence
Docker
Kubernetes
Git
AI
LLMs
Prompt engineering
Cloud security
Managed security services

Benefits

Health insurance
Paid time off
Vacation entitlement
Financial wellbeing support

Visa sponsorship

Not detected in the job text

Keywords

Security Engineering
SOAR
Automation
Orchestration
AI
Managed Security Services
MSS
MxDR
Python
REST APIs
JSON
Webhooks
SIEM
EDR
Docker
Kubernetes
Git
LLMs
Agentic AI
Prompt Engineering
Azure
AWS
GCP
Microsoft Sentinel
Splunk
QRadar
FortiSOAR
Cortex XSOAR
SentinelOne
CrowdStrike

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