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Added 13 mins ago
PT
Control Systems Engineer
ProSlide Technology
Ottawa, ON
- Full-time
This role requires a deep understanding of safety standards and their application. The successful candidate will lead controls related development projects, ensure compliance with…
Added 13 mins ago
CB
Baker - Full-Time with Benefits- Stratford Mall
COBS Bread
Stratford, ON
- Full-time
Through development programs that provide you with opportunities to lead teams, and take charge when it comes to production, marketing, and sales, we're invested in offering you the…
Added 13 mins ago
H
Structural BIM Designer
HDR
Vancouver, BC
- Full-time
…built environment. This isn’t just a job, it’s a chance to lead innovation, engineer impact, and build a legacy of…
Added 44 mins ago
SD
Pharmacist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Calgary, AB
- Full-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 1 hour ago
H
Director of Customer Success
Haystack
Canada
- $243,000 to $365,000 CAD / year
- Full-time
This employer is a technology company seeking a strategic leader to oversee account management and customer success operations. The role focuses on driving revenue growth, retention, and…
Added 1 hour ago
SD
Pharmacist, Hourly Part Time Day
Shoppers Drug Mart
Calgary, AB
- Part-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 2 hours ago
RM
Supervisor, Centralized Scheduling
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Ross Memorial Hospital is seeking a skilled, analytical, and solutions-oriented Supervisor, Scheduling to lead the effective operation and ongoing improvement of our Scheduling Department.
Added 3 hours ago
AU
Outside Sales Consultant
Alsco Uniforms
Toronto, ON
- Full-time
…service and create solutions that strengthen our customers'…
Added 5 hours ago
TC
Assistant Store Manager in Training Winners Totem Mall
TJX Companies
Fort St. John, BC
- Full-time
Drive store performance by supporting sales results, managing expenses, and overseeing key operations including merchandising, backroom, frontline, cash office, customer service, markdowns,…
Added 6 hours ago
G
General Manager in Training
Groundworks
Burlington, ON
- Full-time
At Groundworks, we invest in people who are ready to lead, grow, and make an impact. Our Branch Manager Training Program (BMTP) is a six-month immersive development experience designed to…
Added 6 hours ago
CG
SAP Functional Solution Architect – Acquire to Retire / Capital Projects (Hybrid - Onsite 3 Days)
Conexess Group
Saskatoon, SK
- Full-time
We are seeking an experienced SAP Functional Solution Architect to lead solution design and implementation across the Acquire to Retire (A2R), Finance to Procure (F2P), and EH&S domains.…
Added 6 hours ago
US
Package Handler
UPS Supply Chain Solutions
Caledon, ON · CA - CALEDON HUB (ONCND)
- Part-time
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 7 hours ago
SD
Pharmacist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Mississauga, ON
- Part-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 7 hours ago
LC
Apparel Department Manager Part Time Day
Loblaw Companies Limited
Embrun, ON
- Part-time
- Lead, coach and motivate colleagues to achieve success and foster colleague growth
Added 7 hours ago
LM
Department Manager
La Maison Simons
BC · Park Royal South
- Full-time
Lead & Inspire: Lead and coach associates, empowering them to enhance their service one customer at a time. As a key leader, you’ll ensure that employees are equipped and motivated to…
Added 7 hours ago
SI
Keyholder
SNDL Inc.
AB · Value Buds Chappelle Commons
- Part-time
Support daily operations including merchandising and store upkeep
Added 7 hours ago
TT
Retail store Coordinator
The TJX Companies, Inc.
Surrey, BC
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 7 hours ago
EM
Automotive Detailer - Car Washer - Calgary
Enterprise Mobility
Calgary, AB
- $17.5 CAD / hour
- Full-time
…the industry. As an Auto Detailer and Car Washer, you will lead our commitment to exceptional cleaning practices, exceeding standard protocols to ensure the health and safety of…
Added 7 hours ago
CC
Retail Shift Leader
Canna Cabana
Fort Saskatchewan, AB
- Part-time
Provide assistance to store management in supervising and facilitating the daily operations of the store
Added 8 hours ago
Back of House Manager
JD Sports / Livestock / Size?
Winnipeg, MB
We are seeking a highly organized, detail-oriented, and performance-driven Back of House Manager to lead all stockroom and back-of-house operations in a fast-paced, lifestyle and…
Added 8 hours ago
Operator & License Owner, Toronto
Stranger Soccer
Toronto, ON
As an Operator & License Owner, you'll lead the growth of Stranger Soccer in Toronto - from building local partnerships and managing operations to growing an active community of players.
Added 8 hours ago
EP
Senior Logistics Manager
Export Packers Company Limited
Brampton, ON
- Full-time
Oversee and lead a global, diverse logistics team spanning a variety of products and geographic regions, with a specialized focus on temperature-controlled logistics operations. Key areas…
Added 9 hours ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
The Director will lead organizational change and influence leaders at all levels of the organization to embed safety, risk management, prevention, and employee well-being into strategic and…
Added 9 hours ago
CO
Growth Coordinator
City of Saint John
Saint John, NB
- Full-time
The Growth Coordinator is responsible for the coordination and implementation of key strategies, actions, and operations to improve growth outcomes for the City of Saint John. Housed within…
Added 9 hours ago
Conference Services Manager
Coast Hotels
Canmore, AB
Applicants whose experience is primarily limited to restaurant operations, banquet service, or Food & Beverage supervision without direct event planning and group management experience may…

Open Text Corporation

Lead Service Manager - Incident Response Analyst

Waterloo, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Experience: 5+ years of Security Engineering, SecDevOps, and automation experience delivering and maintaining production-grade security solutions.
Posting language: English
Posted: Oct 13, 2026

Original job description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

As a global leader in secure information management, OpenText empowers businesses to stay ahead of the ever-evolving cyber threats. Our Cybersecurity Enterprise portfolio is formidable, offering innovative solutions that safeguard organizations from malicious attacks, data breaches, and cyber vulnerabilities. By joining our team, you'll be at the forefront of developing and implementing state-of-the-art security technologies, protecting critical assets and sensitive information for clients worldwide.

Your Impact

We are looking for a Lead Service Manager (SOAR) to reduce analyst manual workloads and increase the speed and consistency of our Managed Security Services (MSS) operations through automation, orchestration, and applied AI. This role is critical to turning manual, repetitive SOC tasks into reliable automated workflows, and to implementing practical AI use cases that free analysts to focus on higher-value work across our 24×7 multi-tenant MxDR environment and wider MSS. The ideal candidate will combine solid security engineering discipline with a genuine understanding of where automation delivers the most value.

What the role offers:

As a Lead Service Manager, you will:

Identify and prioritize the highest-volume, most repetitive SOC tasks for automation (alert triage, enrichment, case creation, notification, and containment), applying a clear cost-benefit calculus to what is automated and at what level of autonomy.
Design, build, test, and maintain SOAR playbooks and integrations on our approved SOAR, spanning the SIEM, EDR, threat intelligence, case management, identity, productivity and collaboration tooling.
Implement practical AI use cases across the SOC, including alert summarization, enrichment, triage assistance, and drafting of analyst and client-facing content, with appropriate guardrails and human oversight.
Integrate and orchestrate tooling via APIs, webhooks, and structured data, building maintainable connectors across the security stack.
Build feedback loops so that automated actions generate data that feeds detection tuning and continuous improvement.
Partner with wider MSS teams and specialists to translate manual runbooks into automated workflows with clear human-in-the-loop and human-on-the-loop checkpoints and handoff triggers.
Support the safe, governed operation of agentic AI capability, including validation, guardrails, and monitoring of machine-generated output before it is acted on.
Establish standards, version control, testing, and documentation for automation content so that playbooks are reliable, maintainable, and auditable.
Measure and report automation impact, including improvements to mean time to triage, mean time to respond, analyst hours saved, false-positive reduction, and playbook coverage.

What you need to Succeed:

5+ years of Security Engineering, SecDevOps, and automation experience delivering and maintaining production-grade security solutions.
Hands-on SOAR expertise building and managing playbooks, integrations, and automated response workflows across complex security environments.
Strong Python development skills with experience in REST APIs, JSON, webhooks, API integrations, data transformation, and automation frameworks.
Deep understanding of SOC operations, alert lifecycle management, and automation opportunities across triage, enrichment, containment, and response.
Experience integrating and managing SIEM, EDR, identity, threat intelligence, case management, and collaboration platforms through APIs and automation frameworks.
Knowledge of Docker, Kubernetes, Git, testing, peer review, documentation, and security engineering best practices.
Experience applying AI, LLMs, and agentic AI frameworks to security workflows, including prompt engineering, guardrails, evaluation, and operational safety.
Experience supporting Azure, AWS, and GCP environments within multi-tenant managed services or MDR organizations; familiarity with Devo, Microsoft Sentinel, Splunk, QRadar, FortiSOAR, SplunkSOAR, Cortex XSOAR, Swimlane, SentinelOne, and CrowdStrike. GIAC GPYC and other cloud/security automation certifications are an asset.

One last thing

OpenText is more than a corporation - it’s a global community built on trust, character, and purpose. Here, we act ethically, care deeply about people, and always put our clients first. We help teams succeed through collaboration, tackle challenges with resilience, and innovate with intention.

Join us on our mission to drive positive change through privacy, technology, and teamwork. At OpenText, we don’t just have a culture - we live our values. Choose us because you want to be part of a company that empowers you to make a meaningful impact.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $86,800.00 - $130,200.00; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

The Lead Service Manager will design and maintain SOAR playbooks to automate repetitive SOC tasks and improve incident response speed. They will also implement practical AI use cases to assist analysts with triage, enrichment, and content generation while ensuring human oversight.

Requirements

Candidates must have at least 5 years of experience in security engineering, automation, and SOAR platform management. Strong proficiency in Python, API integration, and familiarity with security frameworks and cloud environments is required.

Skills

Security Engineering
SecDevOps
Automation
SOAR
Python
REST APIs
JSON
SIEM
EDR
Threat Intelligence
Docker
Kubernetes
Git
AI
LLMs
Prompt Engineering

Benefits

Health and wellbeing support
Financial wellbeing support
Vacation entitlement
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Security Engineering
SecDevOps
Automation
SOAR
Python
REST APIs
JSON
Webhooks
SIEM
EDR
Threat Intelligence
Docker
Kubernetes
Git
AI
LLMs
Prompt Engineering
Azure
AWS
GCP
Microsoft Sentinel
Splunk
QRadar
FortiSOAR
Cortex XSOAR
Swimlane
SentinelOne
CrowdStrike
GIAC GPYC
Managed Security Services

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