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Added 4 mins ago
Wealth Planning Associate (18 month contract)
Nicola Wealth
Kelowna, BC
Support Wealth Advisors to provide first-class financial planning and strategic wealth management services to our clients.
Added 4 mins ago
TC
Business Analyst
The Corporation of The City of Victoria
Victoria, BC
- Other
We are seeking a Business Analyst to join our Workday Implementation Project Team in a dual-support role that combines business process analysis with day-to-day project coordination. In…
Added 4 mins ago
AC
Regulatory Reporting Analyst
Aston Carter
Montreal, QC
- $70 to $75 CAD / hour
- Contract
Added 4 mins ago
HO
Senior Corporate Compensation and Total Rewards Analyst
House of Commons (Canada) / Chambre des communes (Canada)
Ottawa, ON
- Full-time
The House of Commons Administration delivers outstanding services to Members of Parliament and their employees in support of parliamentary democracy. Our success is made possible by our…
Added 9 mins ago
MC
Technical Business Analyst – Syndigo PIM MDM (35930)
Myticas Consulting
Canada
- Contract
Technical Business Analyst – Syndigo / PIM / MDM
Added 9 mins ago
V
Banker Support Analyst | Corporate Banking Operations
Vertage
Quebec, QC
- Contract
As a Banker Support Analyst, you will provide operational and credit support for both new and existing corporate client relationships, ensuring the accuracy, integrity, and maintenance of…
Added 9 mins ago
MC
Senior Business Analyst, Wealth and Brokerage Accounting (35904)
Myticas Consulting
Toronto, ON
- Contract
Our confidential Toronto-based client is seeking two Senior Business Analysts to support the migration of a large-scale Canadian wealth management legacy platform to a new vendor solution.…
Added 13 mins ago
SC
Key Account Representative
Sysco Canada Inc.
Winnipeg, MB
- Full-time
…and enhances the customer experience by providing dedicated support and issue resolution. This role collaborates closely with Customer Support Teams (CST), National Sales, and Local Sales…
Added 13 mins ago
RJ
Portfolio Associate, Advisory
Raymond James Ltd.
Toronto, ON
- Full-time
…serve as a point of contact for advisor research inquiries, and support the evaluation of relevant analyst insights into Guided Portfolio discussions and decision-making processes;…
Added 13 mins ago
D
Business Analyst
Dexian
Toronto, ON · Greater Toronto Area, Canada
- Contract
We are seeking an experienced Business Analyst V – AI, Data & Risk Solutions to support the development of enterprise data and AI solutions within a leading financial institution.
Added 14 mins ago
Senior ERP Functional Analyst (JDE)
Quadra
Vaudreuil-Dorion, QC · Delta, BC · Edmonton, AB · Calgary, AB
We are seeking a highly skilled and experienced Senior ERP Functional Analyst to join our Digital and ERP team. This role will play a key part to help support, shape, implement, optimize…
Added 16 mins ago
LD
Revenue Management - Co-op Student
Loblaw Digital
Toronto, ON
- Contract
The Revenue Management Analyst will play a key role in contract management and revenue tracking pertaining to subscriptions to the Loblaw Data, Insights, and Analytics platform (LDIA). They…
Added 16 mins ago
I
Manual QA
Infoya
Toronto, ON
- $50,000 to $65,000 CAD / year
- Full-time
We are seeking a Manual QA Analyst to support testing for a Point of Sale (POS) project. The role involves developing test cases, executing functional tests, tracking defects, and…
Added 16 mins ago
JB
Senior Analyst, Decision Support
Joseph Brant Hospital & Foundation
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Full-time
Position Available: Senior Analyst, Decision Support
Added 16 mins ago
MC
Data Analyst – Power BI Microsoft Fabric (35903)
Myticas Consulting
Ottawa, ON
- Full-time
We are seeking a Data Analyst to join a highly collaborative technology and data team supporting a complex, operational environment in Ottawa.
Added 16 mins ago
CC
Senior Systems Specialist
Canada Council for the Arts | Conseil des arts du Canada
Ottawa, ON
- Full-time
…to be considered must self-identify. This initiative is in support of the Council’s employment equity and diversity…
Added 16 mins ago
HO
Senior Corporate Compensation and Total Rewards Analyst
House of Commons of Canada Chambre des communes du Canada
Ottawa, ON
- Full-time
The House of Commons Administration delivers outstanding services to Members of Parliament and their employees in support of parliamentary democracy. Our success is made possible by our…
Added 20 mins ago
M
Business Analyst
Mantu
Montreal, QC
- Full-time
Amaris Consulting is looking for a Business Analyst to join a Technology Finance Business Management team within a leading global financial-services organization.
Added 20 mins ago
A
Trust & Safety Regulations Analyst
Aylo
Montreal, QC
- Full-time
As a Trust & Safety Regulations Analyst, you will support a team of regulatory and compliance subject matter experts by helping to track new and changing requirements, keep internal…
Added 20 mins ago
A
Sr. Technical Program Management Analyst - Windows Security (1 year contract)
AMD
Markham, ON
- $104,800 to $157,200 USD / year
- Full-time
Collaborate with internal engineering teams, customer support, and external partners to align on roadmaps, priorities, and technical deliverables.
Added 26 mins ago
T
Canadian Commercial Banking Associate
TD
Brossard, QC
- Full-time
…training before the associate is assigned to an Account Manager or Analyst position within the district. Training includes in-branch learning under the supervision of a mentor, online…
Added 26 mins ago
T
Actuarial Analyst I
TD
Montreal, QC
- Full-time
…families, making it easy to get the best advice, protection, and support in their moments of need,…
Added 26 mins ago
LT
Business Applications Analyst I
LMI Technologies
Burnaby, BC
- $60,000 to $75,000 CAD / year
- Full-time
…Applications team, focusing on administrative management, user support, and system health for NetSuite and related applications. This role is dedicated to administration, reporting, user…
Added 26 mins ago
S
Key Account Representative
Sysco
Winnipeg, MB · Sysco Winnipeg
- Full-time
…and enhances the customer experience by providing dedicated support and issue resolution. This role collaborates closely with Customer Support Teams (CST), National Sales, and Local Sales…
Added 26 mins ago
M
Analyst, Forensics & Litigation Support - Digital Forensics
MNP
ON · Mississauga, ON
- Full-time
Make an impact with our Digital Forensics team as an Analyst. Our diverse team of professionals work in a fast-paced, high impact environment. Our team is involved in high-profile and often…

Open Text Corporation

Lead Service Manager - SOAR Engineer

Waterloo, ON, Canada

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Applications open in a new tab.

Job details

Experience: 5+ years of Security Engineering, SecDevOps, and automation experience delivering and maintaining production-grade security solutions.
Posting language: English
Posted: Oct 15, 2026

Original job description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

As a global leader in secure information management, OpenText empowers businesses to stay ahead of the ever-evolving cyber threats. Our Cybersecurity Enterprise portfolio is formidable, offering innovative solutions that safeguard organizations from malicious attacks, data breaches, and cyber vulnerabilities. By joining our team, you'll be at the forefront of developing and implementing state-of-the-art security technologies, protecting critical assets and sensitive information for clients worldwide.

Your Impact

We are looking for a Lead Service Manager (SOAR) to reduce analyst manual workloads and increase the speed and consistency of our Managed Security Services (MSS) operations through automation, orchestration, and applied AI. This role is critical to turning manual, repetitive SOC tasks into reliable automated workflows, and to implementing practical AI use cases that free analysts to focus on higher-value work across our 24×7 multi-tenant MxDR environment and wider MSS. The ideal candidate will combine solid security engineering discipline with a genuine understanding of where automation delivers the most value.

What the role offers:

As a Lead Service Manager, you will:

Identify and prioritize the highest-volume, most repetitive SOC tasks for automation (alert triage, enrichment, case creation, notification, and containment), applying a clear cost-benefit calculus to what is automated and at what level of autonomy.
Design, build, test, and maintain SOAR playbooks and integrations on our approved SOAR, spanning the SIEM, EDR, threat intelligence, case management, identity, productivity and collaboration tooling.
Implement practical AI use cases across the SOC, including alert summarization, enrichment, triage assistance, and drafting of analyst and client-facing content, with appropriate guardrails and human oversight.
Integrate and orchestrate tooling via APIs, webhooks, and structured data, building maintainable connectors across the security stack.
Build feedback loops so that automated actions generate data that feeds detection tuning and continuous improvement.
Partner with wider MSS teams and specialists to translate manual runbooks into automated workflows with clear human-in-the-loop and human-on-the-loop checkpoints and handoff triggers.
Support the safe, governed operation of agentic AI capability, including validation, guardrails, and monitoring of machine-generated output before it is acted on.
Establish standards, version control, testing, and documentation for automation content so that playbooks are reliable, maintainable, and auditable.
Measure and report automation impact, including improvements to mean time to triage, mean time to respond, analyst hours saved, false-positive reduction, and playbook coverage.

What you need to Succeed:

5+ years of Security Engineering, SecDevOps, and automation experience delivering and maintaining production-grade security solutions.
Hands-on SOAR expertise building and managing playbooks, integrations, and automated response workflows across complex security environments.
Strong Python development skills with experience in REST APIs, JSON, webhooks, API integrations, data transformation, and automation frameworks.
Deep understanding of SOC operations, alert lifecycle management, and automation opportunities across triage, enrichment, containment, and response.
Experience integrating and managing SIEM, EDR, identity, threat intelligence, case management, and collaboration platforms through APIs and automation frameworks.
Knowledge of Docker, Kubernetes, Git, testing, peer review, documentation, and security engineering best practices.
Experience applying AI, LLMs, and agentic AI frameworks to security workflows, including prompt engineering, guardrails, evaluation, and operational safety.
Experience supporting Azure, AWS, and GCP environments within multi-tenant managed services or MDR organizations; familiarity with Devo, Microsoft Sentinel, Splunk, QRadar, FortiSOAR, SplunkSOAR, Cortex XSOAR, Swimlane, SentinelOne, and CrowdStrike. GIAC GPYC and other cloud/security automation certifications are an asset.

One last thing

OpenText is more than a corporation - it’s a global community built on trust, character, and purpose. Here, we act ethically, care deeply about people, and always put our clients first. We help teams succeed through collaboration, tackle challenges with resilience, and innovate with intention.

Join us on our mission to drive positive change through privacy, technology, and teamwork. At OpenText, we don’t just have a culture - we live our values. Choose us because you want to be part of a company that empowers you to make a meaningful impact.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $86,800.00 - $130,200.00; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

The Lead Service Manager will design and maintain SOAR playbooks and integrations to automate repetitive SOC tasks and improve operational efficiency. They will also implement practical AI use cases and orchestrate security tooling to enhance threat detection and response capabilities.

Requirements

Candidates must have 5+ years of experience in security engineering, automation, and SOAR platform management. Proficiency in Python, API integration, and experience with security frameworks and cloud environments is required.

Skills

SOAR
Security Engineering
Python
Automation
Orchestration
SIEM
EDR
Threat Intelligence
API Integration
Docker
Kubernetes
Git
AI
LLMs
Prompt Engineering
SOC Operations

Benefits

Health and wellness support
Financial wellbeing programs
Vacation entitlement
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

SOAR
Security Engineering
SecDevOps
Automation
Orchestration
AI
LLMs
Python
REST APIs
JSON
Webhooks
SIEM
EDR
Docker
Kubernetes
Git
Azure
AWS
GCP
Microsoft Sentinel
Splunk
QRadar
FortiSOAR
Cortex XSOAR
Swimlane
SentinelOne
CrowdStrike
GIAC GPYC
SOC
Managed Security Services

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