OPENTEXT - THE INFORMATION COMPANY
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.
LEAD SOFTWARE ENGINEER - AI-POWERED DIGITAL EXPERIENCE
This is a Full Time / On-Site position, office location: Waterloo, ON
OpenText is a global leader in Enterprise Information Management, delivering trusted cloud and AI-powered solutions to customers worldwide. Join us in building the next generation of intelligent Digital Experience and Content Management solutions using LLMs, RAG, and modern software technologies.
Join OpenText in building AI-powered enterprise software using LLMs, RAG, Java, Python, and modern cloud technologies. You will design and develop intelligent features, apply emerging AI engineering practices, and collaborate across engineering, Product, QA, and Support.
Your Impact:
This position offers the opportunity to shape OpenText’s AI-powered Digital Experience and Content Management portfolio. You will design and develop AI-driven capabilities using LLMs, RAG, and modern prompt-based interactions, while applying strong enterprise software development experience in Java, Python, web, and cloud technologies. Critical to this role is balancing software engineering excellence with emerging AI practices, including prompt design, RAG implementation, and testing of non-deterministic AI features, while collaborating closely with Product Management, QA, and Support teams.
What the role offers:
- AI Architecture: Design AI-powered solutions using LLMs, RAG, LangChain, and MCP, integrating providers such as OpenAI, Claude, and Google.
- Prompt & LLM Engineering: Build and optimize prompts while balancing quality, latency, cost, and model performance across LLM providers.
- AI Testing & Quality: Develop automated testing and evaluation frameworks for RAG effectiveness, prompt quality, and non-deterministic LLM outputs.
- Enterprise Software Design: Architect scalable Java, Python, web, and cloud-based solutions for Digital Experience and Content Management.
- Collaboration & Innovation: Partner with Product, QA, and Services to deliver AI capabilities, improve the SDLC, and drive engineering best practices.
- The ability to mentor others in AI and testing practices.
What you need to Succeed:
- 8+ years of enterprise software development experience with Java, JSP/Servlets, Spring Framework, and Spring Boot.
- Degree in Computer Science or related discipline, or equivalent experience, with strong knowledge of Git, CI/CD, Maven/Gradle, Agile, Windows/Linux
- Proven experience shipping production AI/LLM features, including hands-on LLM integration and prompt engineering.
- Strong experience building LLM-powered applications using LangChain or similar frameworks.
- Hands-on experience implementing RAG, preferably using vector databases, with familiarity with MCP servers/tools.
- Experience with multiple LLM providers, including OpenAI, Anthropic Claude, and Google Gemini, and understanding cost, latency, and quality trade-offs.
- 4+ years of Python development for AI/ML solutions, including LLM integrations, LangChain, and RAG.
- 4+ years of TypeScript/JavaScript development using modern frameworks such as Angular or React.
- Strong cloud-native development experience, including Docker and Kubernetes, with a proven record of building applications from the ground up.
- Strong TDD, unit testing, and automated testing experience using tools such as JUnit, pytest, Jest, Jasmine, or Karma.
One last thing:
OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.
Join us on our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don't just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.
OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.
Salary Range: $118,000.00 - $168,000.00; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.
AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.
