Find work in Canada.

326,472 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 11 mins ago
Auto Body Parts Specialist
UAP Inc.
Moncton, NB
$18.8 to $21.75 CAD / hour
Full-time
As an Auto Body Parts Specialist, you will play a key role in achieving the store’s sales and customer service objectives. Under the supervision of the Store Manager, you will be…
Added 11 mins ago
Director, Digital Transformation & Technology
Children's Aid Society of Toronto
Toronto, ON
Full-time
The Director, Digital Transformation & Technology provides strategic leadership for the Agency's information technology, network infrastructure, enterprise applications, cybersecurity, data…
Added 13 mins ago
CRM/Email Marketing Specialist
Acushnet Company
East Gwillimbury, ON · Newmarket, ON
Full-time
· Bachelor’s degree in a related field (Business, Digital Marketing, Information Technology, Communications) required.
Added 13 mins ago
TECH Specialist
London Drugs Limited
Delta, BC
$18.25 to $21.58 CAD / hour
Other
The London Drugs team is on the hunt for client-focused technology experts to share their enthusiasm and their expertise for all-things relating to Computers, Audio Visual Equipment, Mobile…
Added 13 mins ago
OT Specialist - Intermediate/Senior
SGS
Edmonton, AB · Calgary, Alberta
$95,000 to $165,000 CAD / year
Full-time
…company operating across 115 countries - is a leading operational technology solutions provider specializing in industrial automation, SCADA, data historians, and analytics for the energy…
Added 27 mins ago
OT Specialist - Intermediate/Senior
SGS
Calgary, AB
$95,000 to $165,000 CAD / year
Full-time
…company operating across 115 countries - is a leading operational technology solutions provider specializing in industrial automation, SCADA, data historians, and analytics for the energy…
Added 27 mins ago
Administrateur (trice) de contrats bilingue / Bilingual Contracts Specialist
Siemens Healthineers
Montreal, QC
Full-time
Reporting to the Head of Finance, Diagnostics Canada, the Contract Specialist will coordinate the request for proposal (RFX) process, generate quotations for the Diagnostics business, lead…
Added 27 mins ago
OT Specialist - Intermediate/Senior
SGS
Regina, SK
$95,000 to $165,000 CAD / year
Full-time
…company operating across 115 countries - is a leading operational technology solutions provider specializing in industrial automation, SCADA, data historians, and analytics for the energy…
Added 27 mins ago
OT Specialist - Intermediate/Senior
SGS
AB · Edmonton, AB
$95,000 to $165,000 CAD / year
Full-time
…company operating across 115 countries - is a leading operational technology solutions provider specializing in industrial automation, SCADA, data historians, and analytics for the energy…
Added 27 mins ago
OT Specialist - Intermediate/Senior
SGS
Vancouver, BC
$95,000 to $165,000 CAD / year
Full-time
…company operating across 115 countries - is a leading operational technology solutions provider specializing in industrial automation, SCADA, data historians, and analytics for the energy…
Added 28 mins ago
Specialist, Intervenor
CNIB Deafblind Community Services
Kitchener, ON
$28.83 CAD / hour
Full-time
A Specialist, Intervenor covers a broad range of duties and responsibilities, including acting as a communicator and sighted guide to individuals with a combined loss of hearing and sight,…
Added 28 mins ago
Client Experience Specialist - Winnipeg
Canada Life
Winnipeg, MB
Full-time
Reporting to the Manager, Operations the Client Experience Specialist (CES), will be the ‘glue’ that binds all client relationships together. You will be the first voice people hear when…
Added 28 mins ago
Hourly Paid Teacher in Website Design Specialist - ACS/AEC
Vanier College Continuing Education
Montreal, QC
Full-time
Added 44 mins ago
IT Operations Specialist
Connor, Clark & Lunn Financial Group Ltd.
Vancouver, BC
Degree or diploma in Computer Science, Information Technology, or a related field.
Added 44 mins ago
IT Operations Specialist
Connor, Clark & Lunn Financial Group Ltd.
Toronto, ON
Degree or diploma in Computer Science, Information Technology, or a related field.
Added 44 mins ago
AOI Specialist
Dynamic Source Manufacturing
Calgary, AB
AOI Specialist - 6-month contract with the possibility of extension
Added 57 mins ago
Senior IT Security / GRC Specialist #26-24615
US Tech Solutions
Toronto, ON
$90 to $95 CAD / hour
Contract
We are seeking a highly experienced IT Security Specialist V to support governance, regulatory findings, internal audit activities, and technology issues management within a large…
Added 57 mins ago
Info Sec specialist- CISA,GRC
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
$86 to $103 CAD / hour
Contract
…and control best practices that meet TD's overarching Global Technology Solutions strategy and objectives. The individual will be responsible for partnering with Technology segments to…
Added 57 mins ago
IT Support Specialist, Entry Level
Jobright.ai
Canada
Full-time
…route to the best job outcomes. The Entry-Level IT Support Specialist will help teammates resolve technical issues and maintain a reliable remote work environment by troubleshooting common…
Added 57 mins ago
Data Entry Specialist, Entry Level
Jobright.ai
Canada
Full-time
…route to the best job outcomes. The Entry-Level Data Entry Specialist will help maintain accurate and reliable job, company, and operational data by entering, reviewing, organizing, and…
Added 57 mins ago
Senior Integration Specialist
Flexstaf I.T. Inc.
Toronto, ON · Greater Toronto Area, Canada
Contract
Develops and/or applies complex business and application models, information structures, data models, data schemas, technical program code, network and security interfaces, data and…
Added 57 mins ago
Field Sales Specialist
World AI Group
Toronto, ON · Greater Toronto Area, Canada
Contract
The Field Sales Specialist is a contract-based, client-facing role serving businesses throughout the Greater Toronto Area (GTA).
Added 58 mins ago
Architecte de solutions SAP MM - infonuagique publique / SAP MM Solution Architect, Public Cloud
Syntax
Thornhill, ON
…Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP…
Added 58 mins ago
Jr. Specialist, IT Operations
Aecon
Hamilton, ON
Reporting to the Manager, IT Operations, the Jr. IT Operations Specialist is responsible for day-to-day operational IT support, requests and project setup support for Project offices, job…
Added 1 hour ago
Lead Technical Support Specialist
Open Text Corporation
Waterloo, ON
University degree or college diploma in Computer Science, Information Technology, Engineering, or a related discipline, or equivalent practical experience.

Open Text Corporation

Lead Technical Support Specialist

Waterloo, ON, N2L 0A1, Canada

Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

The Lead Technical Support Specialist is a key technical contributor within OpenText Global Technical Support. The role owns complex and highly visible client issues from investigation through resolution, provides advanced technical direction across organizational boundaries, and strengthens team capability through mentoring, knowledge sharing, and continuous improvement. The position represents the highest level of escalation within the immediate team before Principal-level or broader cross-functional engagement is required.

Your Impact

Own complex client cases end to end, including issue scoping, reproduction, root-cause analysis, solution validation, clear documentation, and timely client communication.
Act as the senior technical escalation point within the team. Guide peers through ambiguous or high-impact issues and determine when cross-functional escalation is required.
Interact confidently with client technical teams, management, and internal stakeholders on matters that require coordination across products, functions, or organizational lines.
Partner with Engineering, Product Management, Cloud Operations, Professional Services, Sales, and other support teams to advance critical investigations, defects, enhancement requests, and client outcomes.
Reproduce issues in relevant environments; analyze logs, traces, configuration, integrations, databases, authentication flows, infrastructure, and application behavior to isolate causes and validate durable solutions.
Maintain strong case discipline by capturing the problem, business impact, troubleshooting performed, evidence, decisions, owners, next steps, and resolution in the support system.
Provide proactive, precise status updates that explain actions taken, outstanding dependencies, risks, and the next committed update.
Mentor and train less-experienced Technical Support Specialists through case coaching, knowledge transfers, technical enablement, and structured feedback.
Champion Knowledge-Centered Service (KCS) by reusing, improving, creating, and sharing knowledge articles and by helping peers integrate knowledge capture into the workflow.
Identify recurring patterns, supportability gaps, tooling opportunities, and process improvements. Recommend and help implement changes that improve quality, efficiency, and client experience.
Provide management with operational insight into escalations, client risk, workload, queue activity, and emerging technical trends.
Participate in after-hours, on-call, or weekend coverage when required by the supported product or service.
Participate in Technical Support Oncall rotation
Lead some of the L3 technical review meetings

What The Role Offers

Clients experience clear ownership, technically credible guidance, and consistent momentum toward resolution.
Complex investigations are structured, evidence-based, and advanced with the right internal partners at the right time.
Case records and knowledge articles are complete, reusable, and valuable to both colleagues and clients.
Team capability increases through visible mentoring, technical leadership, and effective knowledge transfer.
Recurring issues and operational friction are converted into practical product, tooling, or process improvements.

What You Need To Succeed

University degree or college diploma in Computer Science, Information Technology, Engineering, or a related discipline, or equivalent practical experience.
Typically, 6 or more years of experience in technical support, software support, systems engineering, implementation, development, or a comparable enterprise technology environment.
Demonstrated success resolving complex issues in client-facing, production, and service-level-driven environments.
Advanced troubleshooting and analytical skills, including the ability to work across applications, operating systems, network, security, database, and integration layers.
Exceptional written and verbal communication skills, with the ability to explain technical findings, risk, and next steps to both technical and non-technical audiences.
Proven ability to lead through influence, coordinate cross-functional work, manage competing priorities, and remain composed during high-impact situations.
Demonstrated mentoring, knowledge-sharing, or technical enablement experience.
Deep product or domain expertise in one or more OpenText technologies, or recognized subject-matter expertise in a relevant technical area.

Technical Capabilities

The specific technology stack will vary by product. Strong candidates will demonstrate advanced capability in several of the following areas:

Capability area	Expected depth
Operating systems	Windows Server and Unix/Linux administration, diagnostics, permissions, services, and performance analysis.
Application platforms	Web and application servers such as Apache Tomcat and Microsoft IIS; deployment, configuration, and runtime troubleshooting.
Databases	Relational databases such as Microsoft SQL Server, Oracle, SAP HANA, or DB2; SQL analysis, connectivity, backup/restore concepts, performance, and high availability.
Networking	DNS, TCP/IP, HTTP/S, proxies, load balancers, packet capture, and tools such as Wireshark, Fiddler, or Charles.
Identity and security	Active Directory/LDAP, SAML, OAuth, OpenID Connect, PKI, SSL/TLS, certificates, authentication, and authorization.
Development and debugging	Scripting or programming, APIs, web services, Postman, browser developer tools, logs, stack traces, and debugging utilities.
Cloud and infrastructure	Enterprise cloud or hybrid environments, virtualization, containers, monitoring, resiliency, and high-availability practices.

Leadership and Behavioural Expectations

Customer focus: understands the client’s technical issues and business context, advocates for progress, and communicates with empathy and professionalism.
Ownership: accepts accountability for driving the investigation and ensuring clear next steps, even when resolution depends on other teams.
Judgment: makes sound decisions in ambiguous situations, balances urgency with technical rigor, and escalates based on evidence and client risk.
Collaboration: builds trust across teams, invites diverse perspectives, and aligns contributors around a shared outcome.
Continuous improvement: challenges inefficient practices constructively and turns experience into reusable knowledge, better tools, and stronger processes.
Technical leadership: is recognized as a trusted advisor, raises the quality of team decisions, and models disciplined troubleshooting and communication.

Scope and Decision-Making

The Lead Technical Support Specialist works with substantial independence on critical assignments and has broad latitude to determine investigative approaches within established policies and support practices. The role coordinates work across organizational lines, influences technical priorities through evidence and client impact, and seeks Principal, management, Engineering, or other specialist involvement when risk, novelty, or scope requires broader authority.

Additional Information

This job description describes the general nature and level of work expected. Responsibilities may evolve based on business, product, regional, or client requirements.
Product-specific qualifications, language requirements, location, travel, shift, and on-call expectations should be added to the posting as applicable.
OpenText is committed to an inclusive work environment and to providing reasonable accommodation through the recruitment process in accordance with applicable requirements.

One last thing

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

Join us on our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don't just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $86800 - $130200 ; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

Apply About employer

More about this job

Responsibilities

The Lead Technical Support Specialist manages complex client issues from investigation to resolution while providing technical leadership and mentoring to the team. They act as a senior escalation point and collaborate across departments to drive product improvements and ensure high-quality client outcomes.

Requirements

Candidates must have a degree in a technical discipline and at least 6 years of experience in enterprise software support or systems engineering. Strong analytical skills, deep technical expertise in relevant stacks, and proven leadership abilities are essential for this role.

Skills

Technical support
Root-cause analysis
Troubleshooting
Mentoring
Knowledge-centered service
Windows server
Linux
SQL
Networking
Active directory
SAML
OAuth
API
Cloud infrastructure
Communication
Leadership

Benefits

Health insurance
Paid time off
Vacation entitlement
Financial wellbeing support

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Information Management
AI
Root-cause analysis
KCS
Windows Server
Unix
Linux
Apache Tomcat
IIS
SQL Server
Oracle
SAP HANA
DB2
DNS
TCP/IP
Wireshark
Fiddler
LDAP
SAML
OAuth
OpenID Connect
PKI
SSL/TLS
API
Postman
Cloud
Virtualization
Containers
Enterprise Technology

Report this job