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Added 7 mins ago
Front Store - Clerk Front Store
Sobeys
Sydney Indian Reserve No. 28A, NS · Sydney, NS
Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 7 mins ago
IT Senior Analyst, Cybersecurity
Saputo Inc.
Montreal, QC · Saint-Laurent, QC
Full-time
…environments and apply cybersecurity practices in a way that supports business continuity, production availability, and risk…
Added 7 mins ago
Accounts Receivable & Credit Manager
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Full-time
Post-secondary diploma or degree in Accounting, Finance, Business Administration, or related field.
Added 7 mins ago
Conseiller principal, Équipements fixes (Approvisionnement mondial)
Rio Tinto
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Toronto, ON · Etobicoke, ON
Full-time
The Talent Acquisition Specialist is responsible for managing the full recruitment cycle and partnering with business leaders to attract, identify, and hire top talent across the…
Added 7 mins ago
IAM Analyst - SOD
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$90,000 to $110,000 CAD / year
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$90,000 to $110,000 CAD / year
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Financial Services Associate - Business Banking
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Cambridge, ON · Guelph, ON · Kitchener, ON · Whitby, ON
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Added 23 mins ago
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$100,000 to $140,000 CAD / year
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Added 23 mins ago
Corporate Tax, Senior Associate
Pwc Canada
Vancouver, BC
Full-time
…tax obligations while managing the impact tax has on their business. Every transaction has a tax impact; you will need to work closely to understand our clients' businesses in a changing…
Added 23 mins ago
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Pwc Canada
Toronto, ON
Full-time
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Added 37 mins ago
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Full-time
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Added 37 mins ago
Student, Franchise Part Time Day
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Greater Napanee, ON · Napanee, ON
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Ensures staffing levels are adequate to effectively operate the business
Added 37 mins ago
Replenishment - Clerk Grocery
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What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 37 mins ago
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Open Text Corporation

Lead Technical Support Specialist

Richmond Hill, ON, L4B 4N8, Canada

Posting language: English
Posted: Sep 23, 2026

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Original job description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT:

We are looking to welcome a Premium Support Specialists to our team, with advanced technical skills in OpenText TeamSite, or the ability to learn and come up to speed quickly in TeamSite. You will work on our clients’ complex software environments and provide technical support along with proactive services like best practices, guidance, optimization, pitfall awareness, etc. to clients who are developing their solutions. You will ensure clients get the highest level of business value and are satisfied with the products, technical support and guidance they receive from OpenText with a focus on promoting retention, loyalty, and account growth. The overall objective of the Premium Support Specialist is to provide the highest level of personalized technical support to ensure clients are successful with their OpenText product solutions. This is achieved by building trust, focusing on value, being flexible and willing to go the extra mile to ensure client satisfaction.

WHAT THE ROLE OFFERS:

• Be the client's single point of contact for support incidents opened for a specific product center.
• Develop an in-depth understanding of your client’s environment
• Implement & establish a strong trusted working relationship with clients.
• Leverage deep technical expertise and knowledge of your client’s environment to resolve incidents more efficiently
• Provide timely updates on open incidents & coordinate with other OpenText experts as needed to expedite timely resolution.
• Identify and recommend best practices to help our clients minimize operational risks and avoid common pitfalls.
• Provide periodic supportability assessments & offer technical support mentoring to increase the client's knowledge.
• Understand the operational profile of your client's environment to improve the support and guidance that OpenText delivers.
• Act as a strategic partner in developing plans to proactively improve and maintain the client's software investment.
• Strong written and verbal communication skills, to manage both client and peer internal organization interactions, including escalations, critical situations, difficult conversations, etc.
• Delivery short-term custom offerings to address clients’ unique needs and requests.

\WHAT DO YOU NEED TO SUCCEED:

• Bachelor’s degree preferred or associate degree holder (technical field) with min 3 years’ working experience in a client support environment.
• Advanced knowledge of OpenText TeamSite application
• Good foundation/knowledge working with Windows OS/Linux OS, Windows, and Linux Servers
• Good knowledge of Web Servers and HTML (i.e. Tomcat or MS IIS)
• Experience working with relational DBMS (Oracle, MS SQL Server, and IBM DB2)
• Understanding of Networking principles and Active directory
• Working experience with virtual environments (VMWare ESX, Oracle VirtualBox, Citrix)
• Development (Java, SQL, CGI, Perl, .NET, or C++) experience will be an advantage
• Previous working experience with Cloud Technologies, such as GCP, AWS and/or Azure.
• A proven track record of in-depth technical troubleshooting.
• Strong relationship and team building skills, with the ability to negotiate and resolve conflicts.
• Great communication, coordination, and collaboration skills, and ability to navigate complex, matrixed organizations.
• Ability to guide and advise clients proactively on best practices, configuration optimization, tuning and integrations.
• Willingness and ability to travel if required. (<10%)
• Willingness and ability to work occasionally outside of business hours, including weekends.
• French or Spanish Language is an asset.
• Knowledge of other OpenText Products is an asset.
• Ability to work outside standard hours on occasion to meet specific client needs.
• Willingness and ability to learn additional products as requested to meet staffing and account needs.

ONE LAST THING:

OpenText is more than just a corporation, it’s a global community where trust is foundational, the bar is raised, and outcomes are owned. Join us in our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don’t just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $86,800 -$130,200 Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

The Premium Support Specialist acts as a single point of contact for clients, providing personalized technical support and guidance for OpenText TeamSite environments. They are responsible for resolving incidents, recommending best practices, and fostering long-term client loyalty and account growth.

Requirements

Candidates should have at least 3 years of experience in a client support environment and advanced knowledge of OpenText TeamSite. Proficiency in Windows/Linux servers, web servers, relational databases, and networking principles is required, along with strong communication skills.

Skills

OpenText TeamSite
Technical support
Windows OS
Linux OS
Tomcat
MS IIS
Oracle
MS SQL Server
IBM DB2
Networking
Active Directory
VMWare ESX
Java
SQL
Cloud technologies
Troubleshooting

Benefits

Health insurance
Paid time off
Vacation entitlement
Variable compensation
Commission opportunities

Visa sponsorship

Not detected in the job text

Keywords

OpenText TeamSite
Technical Support
Windows
Linux
Tomcat
MS IIS
Oracle
MS SQL Server
IBM DB2
Networking
Active Directory
VMWare ESX
Java
SQL
CGI
Perl
NET
C++
Cloud Technologies
GCP
AWS
Azure
Troubleshooting
Information Management
Digital Transformation
Client Relations
Software Investment
Supportability Assessments
Mentoring
Strategic Partner

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