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Added 1 hour ago
AI Engineer/Ingénieur(e) en intelligence artificielle
KPI Digital Solutions
Montreal, QC
Other
Collaborate with cross-functional teams to integrate AI models into client applications and platforms
Added 1 hour ago
Operations Associate
Harry Rosen
Mississauga, ON
Part-time
We are looking for an Operations Associate to join our Store team. In this role you’ll be responsible for:
Added 1 hour ago
Operations Associate - Part Time
Harry Rosen
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Part-time
We are looking for an Operations Associate to join our Store team. In this role you’ll be responsible for:
Added 1 hour ago
Registered Veterinary Technician, Dentistry, Alta Vista Specialty & Emergency Veterinary Centre
VCA Animal Hospitals
Ottawa, ON
Full-time
Client Education & Support: Provide compassionate guidance to pet parents on post-operative home care, follow-up plans, nutrition, dental hygiene, and ongoing wellness.
Added 1 hour ago
Litigation Associate
Miller Thomson LLP
Saskatoon, SK
Full-time
Added 1 hour ago
Manager, Emergency Department, London Regional Veterinary Emergency & Referral Hospital
VCA Animal Hospitals
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Volunteer
…development and ensuring the delivery of exceptional patient care and client…
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Retail Sales Associate
EssilorLuxottica Group
Calgary, AB
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Added 2 hours ago
Weekend Security Concierge
FirstService Residential Canada
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SSENSE Montréal - Styliste personnel·le adjoint·e // SSENSE Montreal - Associate Personal Stylist
SSENSE
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Full-time
…employé·e·s passionné·e·s et contribuez à offrir une expérience client·e…
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Project Quality Coordinator
Pearl Recruitment
Calgary, AB
Full-time
Our client is a full-service EPCM firm made up of experienced professionals with extensive backgrounds across the oil and gas industry.
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Sales Associate (Toronto Eaton Centre)
Knix
Toronto, ON
$19.7 CAD / hour
Full-time
As a Sales Associate at Knix, you play a key role in creating a warm, inclusive, and confidence-building experience for every customer who walks through our doors. From first hello to…
Added 2 hours ago
Registered Plans Associate - RRIF
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Full-time
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Added 3 hours ago
Office Associate (Accounting)
KUTHALA GROUP
Brampton, ON
Full-time
Role Description The Office Associate (Accounting) is a full-time, on-site role based in Brampton, ON. This position supports day-to-day accounting and administrative operations, including…
Added 3 hours ago
OAA Architect - Team Lead
TalentSphere Staffing Solutions
Toronto, ON
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Reporting to an Associate, the Project Director is a seasoned professional who enjoys leading projects, building client relationships and mentoring multidisciplinary teams.
Added 3 hours ago
Customer Experience Associate - Boucherville, QC - 7.5 hours/week
Scotiabank
Boucherville, QC
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 4 hours ago
Private Banking Associate (International Private Banking)
Royal Bank of Canada
Vancouver, BC
Full-time
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$150,000 to $165,000 CAD / year
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Assistant Catering Manager | Full-Time | Spruce Meadows
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Calgary, AB
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…serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural…
Added 4 hours ago
Catering Manager | Full-Time | Spruce Meadows
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Calgary, AB
$75,000 to $80,000 CAD / year
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…serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural…
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Document new cases and follow-up information into the safety database and the Client Relationship Management Software (CRM)
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Associate Director, Corporate Client Group Finance
RBC
Toronto, ON
Full-time
In this role, you will be part of the Corporate Client Group – Finance (CCGF) team which acts as mid-market Corporate Banking for RBC’s Canadian Banking business unit and plays a key role…
Added 5 hours ago
Associate Advisor
Royal Bank of Canada
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As an Associate Advisor, you will work with the Investment Advisor team and be responsible for providing proactive advice and support to our clients and the Investment Advisor, helping…
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Canada Registered Branch Associate Trainee
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…details of every project and most importantly, we focus on our…

Open Text Corporation

Lead Technical Support Specialist

Richmond Hill, ON, L4B 4N8, Canada

Posting language: English
Posted: Sep 23, 2026

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Original job description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT:

We are looking to welcome a Premium Support Specialists to our team, with advanced technical skills in OpenText TeamSite, or the ability to learn and come up to speed quickly in TeamSite. You will work on our clients’ complex software environments and provide technical support along with proactive services like best practices, guidance, optimization, pitfall awareness, etc. to clients who are developing their solutions. You will ensure clients get the highest level of business value and are satisfied with the products, technical support and guidance they receive from OpenText with a focus on promoting retention, loyalty, and account growth. The overall objective of the Premium Support Specialist is to provide the highest level of personalized technical support to ensure clients are successful with their OpenText product solutions. This is achieved by building trust, focusing on value, being flexible and willing to go the extra mile to ensure client satisfaction.

WHAT THE ROLE OFFERS:

• Be the client's single point of contact for support incidents opened for a specific product center.
• Develop an in-depth understanding of your client’s environment
• Implement & establish a strong trusted working relationship with clients.
• Leverage deep technical expertise and knowledge of your client’s environment to resolve incidents more efficiently
• Provide timely updates on open incidents & coordinate with other OpenText experts as needed to expedite timely resolution.
• Identify and recommend best practices to help our clients minimize operational risks and avoid common pitfalls.
• Provide periodic supportability assessments & offer technical support mentoring to increase the client's knowledge.
• Understand the operational profile of your client's environment to improve the support and guidance that OpenText delivers.
• Act as a strategic partner in developing plans to proactively improve and maintain the client's software investment.
• Strong written and verbal communication skills, to manage both client and peer internal organization interactions, including escalations, critical situations, difficult conversations, etc.
• Delivery short-term custom offerings to address clients’ unique needs and requests.

\WHAT DO YOU NEED TO SUCCEED:

• Bachelor’s degree preferred or associate degree holder (technical field) with min 3 years’ working experience in a client support environment.
• Advanced knowledge of OpenText TeamSite application
• Good foundation/knowledge working with Windows OS/Linux OS, Windows, and Linux Servers
• Good knowledge of Web Servers and HTML (i.e. Tomcat or MS IIS)
• Experience working with relational DBMS (Oracle, MS SQL Server, and IBM DB2)
• Understanding of Networking principles and Active directory
• Working experience with virtual environments (VMWare ESX, Oracle VirtualBox, Citrix)
• Development (Java, SQL, CGI, Perl, .NET, or C++) experience will be an advantage
• Previous working experience with Cloud Technologies, such as GCP, AWS and/or Azure.
• A proven track record of in-depth technical troubleshooting.
• Strong relationship and team building skills, with the ability to negotiate and resolve conflicts.
• Great communication, coordination, and collaboration skills, and ability to navigate complex, matrixed organizations.
• Ability to guide and advise clients proactively on best practices, configuration optimization, tuning and integrations.
• Willingness and ability to travel if required. (<10%)
• Willingness and ability to work occasionally outside of business hours, including weekends.
• French or Spanish Language is an asset.
• Knowledge of other OpenText Products is an asset.
• Ability to work outside standard hours on occasion to meet specific client needs.
• Willingness and ability to learn additional products as requested to meet staffing and account needs.

ONE LAST THING:

OpenText is more than just a corporation, it’s a global community where trust is foundational, the bar is raised, and outcomes are owned. Join us in our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don’t just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $86,800 -$130,200 Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

The Premium Support Specialist acts as a single point of contact for clients, providing personalized technical support and guidance for OpenText TeamSite environments. They are responsible for resolving incidents, recommending best practices, and fostering long-term client loyalty and account growth.

Requirements

Candidates should have at least 3 years of experience in a client support environment and advanced knowledge of OpenText TeamSite. Proficiency in Windows/Linux servers, web servers, relational databases, and networking principles is required, along with strong communication skills.

Skills

OpenText TeamSite
Technical support
Windows OS
Linux OS
Tomcat
MS IIS
Oracle
MS SQL Server
IBM DB2
Networking
Active Directory
VMWare ESX
Java
SQL
Cloud technologies
Troubleshooting

Benefits

Health insurance
Paid time off
Vacation entitlement
Variable compensation
Commission opportunities

Visa sponsorship

Not detected in the job text

Keywords

OpenText TeamSite
Technical Support
Windows
Linux
Tomcat
MS IIS
Oracle
MS SQL Server
IBM DB2
Networking
Active Directory
VMWare ESX
Java
SQL
CGI
Perl
NET
C++
Cloud Technologies
GCP
AWS
Azure
Troubleshooting
Information Management
Digital Transformation
Client Relations
Software Investment
Supportability Assessments
Mentoring
Strategic Partner

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