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Added 9 mins ago
barista - Store# 17357, MILLENNIUM RIDGE
Starbucks Coffee Company
Sherwood Park, AB
Full-time
Added 24 mins ago
Cybersecurity Analyst
Creyos
Toronto, ON
$80,000 to $100,000 CAD / year
Full-time
…meet the requirements of industry standards. This role will support our team as our on-site cybersecurity point of contact for IT support, hardware asset management, and physical…
Added 1 hour ago
Senior Event Planner
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
Full-time
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in…
Added 1 hour ago
Field Marketing Specialist – North America
Feathery
Remote, Canada
Full-time · Remote
…marketing programs - from sponsorships, vendors, booths, attendee communications, and onsite logistics through Sales coordination, lead capture, follow-up, and…
Added 1 hour ago
Communications Assistant
Manufacturing Job Site
Thunder Bay, ON
Internship
Under the direct supervision of the Director – Communications & Government Relations, the Communications Assistant is responsible for supporting communications activities, events and…
Added 1 hour ago
Maintenance Planner (Full-time Permanent)
Manufacturing Job Site
ON · Kenora, ON
Full-time
…Planner provides coordination, organization, and strategic support to the maintenance function, ensuring maintenance activities are planned, prioritized, and executed efficiently to…
Added 2 hours ago
Principal Construction Support Engineer
McDermott
Squamish, BC
Full-time
The Principal Construction Support Engineer is responsible for interpreting internal or external business issues and recommending best practices They will be tasked with solving complex…
Added 2 hours ago
Financial Planner, Scotia Financial Planning - Prince George
Scotiabank
Prince George, BC
Full-time
…aligning with Global Sales Principles. Conducting outbound communications and proactive calling to prospects to remain top-of-mind for future business opportunities. Conducting…
Added 2 hours ago
Desktop Support Engineer (Level 2)
NSC Global
Brantford, ON
Other
NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with…
Added 2 hours ago
Marketing and Communications Coordinator, Crop Development Centre
University of Saskatchewan
Saskatoon, SK
…program staff, and the College of Agriculture and Bioresources communications team to promote programs, events, and achievements through storytelling and campaign support, while keeping…
Added 3 hours ago
Team Leader Patroller - Winter - Full Time
Blue Mountain Resort
The Blue Mountains, ON
Full-time
…including the completion of all associated documentation and communications. The team leader will actively patrol according to expectations and mentor team accordingly and…
Added 3 hours ago
Part Time Floor Leader - Lush Champlain
Lush Handmade Cosmetics
Dieppe, NB
Part-time
…techniques and product knowledge to improve their performance, support the growth of your team, and to increase sales. Lead by example, take ownership of your development, assess your…
Added 4 hours ago
Part Time Floor Leader - Lush Champlain
Lush Fresh Handmade Cosmetics North America
Dieppe, NB
Part-time
…techniques and product knowledge to improve their performance, support the growth of your team, and to increase sales. Lead by example, take ownership of your development, assess your…
Added 4 hours ago
Workplace Ambassador
BGIS
Montreal, QC
Full-time
Learn HR technology tools and provide HR and communications support (i.e. Yammer). Assist with minor event planning and meeting space set up. Provide local amenities maps.
Added 5 hours ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
The Project Manager, Sales Enablement and Executive Customer Communications will own and lead the development of executive-facing sales enablement content and systems that support…
Added 5 hours ago
Senior Technical Advisor, Health & Nutrition
Save the Children Canada
Toronto, ON
$88,629.1 to $103,942.56 CAD / year
Full-time
…do whatever it takes – every day and in times of crisis – to support children to fulfill their rights to a healthy start in life, the opportunity to learn, and protection from harm. With…
Added 6 hours ago
Workplace Ambassador
BGIS
Montreal, QC
Full-time
Learn HR technology tools and provide HR and communications support (i.e. Yammer). Assist with minor event planning and meeting space set up. Provide local amenities maps.
Added 6 hours ago
Manager, Administration - Property Management
FirstService Residential Canada
Vancouver, BC
Full-time
…competitive salaries, top-tier medical, dental, career training, and support for continued professional…
Added 6 hours ago
Associate, Product Manager, Personal Deposit
Bank of China (Canada)
Markham, ON
Full-time
Provide product expertise and training to branches and internal stakeholders, including product communications, issue resolution, business consultation, and implementation support.
Added 7 hours ago
Project Manager, Digital Transformation and User Experience
VINCI
Brossard, QC
Full-time
…act as a bridge between business teams, IT teams, internal communications, and frontline users. The role focuses on driving and facilitating the adoption of new digital tools, including…
Added 7 hours ago
Emergency Medicine
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Terrace, BC
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Terrace is proud to support 2 UBC Family Medicine Residents per year as well as 3 Medical Students from the UBC Integrated Community Clerkship program. In addition to teaching, there are…
Added 8 hours ago
Product Owner - Asset Management, Temporary
Aviso
Toronto, ON
Full-time
We are looking to fill an opening for a Product Owner to join the Client Experience, Marketing, and Communications (CXMC) team for 12 months.
Added 8 hours ago
Customer Service Agent-Techniseal, Candiac QC
Oldcastle APG
Candiac, QC
Other
…utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors,…
Added 8 hours ago
ELECTROMECHANIC-Techniseal, Candiac QC
Oldcastle APG
Candiac, QC
Other
…utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors,…
Added 8 hours ago
Product Owner - Asset Management, Temporary
Aviso Wealth
Remote, Canada
$70 to $85 CAD / hour
Full-time · Remote
We are looking to fill an opening for a Product Owner to join the Client Experience, Marketing, and Communications (CXMC) team for 12 months.

Open Text Corporation

Lead Technical Support Specialist

Richmond Hill, ON, L4B 4N8, Canada

Posting language: English
Posted: Sep 23, 2026

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Original job description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT:

We are looking to welcome a Premium Support Specialists to our team, with advanced technical skills in OpenText TeamSite, or the ability to learn and come up to speed quickly in TeamSite. You will work on our clients’ complex software environments and provide technical support along with proactive services like best practices, guidance, optimization, pitfall awareness, etc. to clients who are developing their solutions. You will ensure clients get the highest level of business value and are satisfied with the products, technical support and guidance they receive from OpenText with a focus on promoting retention, loyalty, and account growth. The overall objective of the Premium Support Specialist is to provide the highest level of personalized technical support to ensure clients are successful with their OpenText product solutions. This is achieved by building trust, focusing on value, being flexible and willing to go the extra mile to ensure client satisfaction.

WHAT THE ROLE OFFERS:

• Be the client's single point of contact for support incidents opened for a specific product center.
• Develop an in-depth understanding of your client’s environment
• Implement & establish a strong trusted working relationship with clients.
• Leverage deep technical expertise and knowledge of your client’s environment to resolve incidents more efficiently
• Provide timely updates on open incidents & coordinate with other OpenText experts as needed to expedite timely resolution.
• Identify and recommend best practices to help our clients minimize operational risks and avoid common pitfalls.
• Provide periodic supportability assessments & offer technical support mentoring to increase the client's knowledge.
• Understand the operational profile of your client's environment to improve the support and guidance that OpenText delivers.
• Act as a strategic partner in developing plans to proactively improve and maintain the client's software investment.
• Strong written and verbal communication skills, to manage both client and peer internal organization interactions, including escalations, critical situations, difficult conversations, etc.
• Delivery short-term custom offerings to address clients’ unique needs and requests.

\WHAT DO YOU NEED TO SUCCEED:

• Bachelor’s degree preferred or associate degree holder (technical field) with min 3 years’ working experience in a client support environment.
• Advanced knowledge of OpenText TeamSite application
• Good foundation/knowledge working with Windows OS/Linux OS, Windows, and Linux Servers
• Good knowledge of Web Servers and HTML (i.e. Tomcat or MS IIS)
• Experience working with relational DBMS (Oracle, MS SQL Server, and IBM DB2)
• Understanding of Networking principles and Active directory
• Working experience with virtual environments (VMWare ESX, Oracle VirtualBox, Citrix)
• Development (Java, SQL, CGI, Perl, .NET, or C++) experience will be an advantage
• Previous working experience with Cloud Technologies, such as GCP, AWS and/or Azure.
• A proven track record of in-depth technical troubleshooting.
• Strong relationship and team building skills, with the ability to negotiate and resolve conflicts.
• Great communication, coordination, and collaboration skills, and ability to navigate complex, matrixed organizations.
• Ability to guide and advise clients proactively on best practices, configuration optimization, tuning and integrations.
• Willingness and ability to travel if required. (<10%)
• Willingness and ability to work occasionally outside of business hours, including weekends.
• French or Spanish Language is an asset.
• Knowledge of other OpenText Products is an asset.
• Ability to work outside standard hours on occasion to meet specific client needs.
• Willingness and ability to learn additional products as requested to meet staffing and account needs.

ONE LAST THING:

OpenText is more than just a corporation, it’s a global community where trust is foundational, the bar is raised, and outcomes are owned. Join us in our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don’t just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $86,800 -$130,200 Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

The Premium Support Specialist acts as a single point of contact for clients, providing personalized technical support and guidance for OpenText TeamSite environments. They are responsible for resolving incidents, recommending best practices, and fostering long-term client loyalty and account growth.

Requirements

Candidates should have at least 3 years of experience in a client support environment and advanced knowledge of OpenText TeamSite. Proficiency in Windows/Linux servers, web servers, relational databases, and networking principles is required, along with strong communication skills.

Skills

OpenText TeamSite
Technical support
Windows OS
Linux OS
Tomcat
MS IIS
Oracle
MS SQL Server
IBM DB2
Networking
Active Directory
VMWare ESX
Java
SQL
Cloud technologies
Troubleshooting

Benefits

Health insurance
Paid time off
Vacation entitlement
Variable compensation
Commission opportunities

Visa sponsorship

Not detected in the job text

Keywords

OpenText TeamSite
Technical Support
Windows
Linux
Tomcat
MS IIS
Oracle
MS SQL Server
IBM DB2
Networking
Active Directory
VMWare ESX
Java
SQL
CGI
Perl
NET
C++
Cloud Technologies
GCP
AWS
Azure
Troubleshooting
Information Management
Digital Transformation
Client Relations
Software Investment
Supportability Assessments
Mentoring
Strategic Partner

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