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Added 1 min ago
FO
Workday Adaptive Planning Consultant
Federation of Canadian Municipalities
Ottawa, ON · Hybrid - Ottawa
- Full-time
Maintain traceability between approved requirements, configuration decisions, test scenarios, and delivered functionality.
Added 15 mins ago
MD
Health Facility Evaluator - Nursing Evaluator
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Successful completion of the Federal Surveyor Minimum Qualification Test (SMQT).
Added 15 mins ago
TU
Postdoctoral Research Fellow
The University of British Columbia
Vancouver, BC
- $75,000 CAD / year
- Full-time
The work is primarily experimental. The postdoctoral fellow will develop and test new catalysts for the individual steps, study how the steps interact when coupled, and demonstrate the…
Added 3 hours ago
SS
Skilled Carpenters Carpenter Helpers
Single Source Disaster Recovery Specialists
ON · Regional Municipality of York, ON
- Full-time
Ability to pass a pre-employment criminal background check and drug screening test required for insurance purposes.
Added 4 hours ago
TR
Journeyperson Heavy Duty Mechanic
The RMC Group of Companies
Edmonton, AB
- Internship
Applicants will be required to undergo a pre-employment drug, alcohol test and fit for work testing as a condition of employment.
Added 5 hours ago
UO
Postdoctoral Research Fellow
University of British Columbia
Vancouver, BC · UBCV | Chemical and Biological Engineering Building (CHBE)
- $75,000 CAD / year
- Full-time
The work is primarily experimental. The postdoctoral fellow will develop and test new catalysts for the individual steps, study how the steps interact when coupled, and demonstrate the…
Added 5 hours ago
UO
Postdoctoral Research Fellow
University of British Columbia
Vancouver, BC · UBCV | Chemical and Biological Engineering Building (CHBE)
- $75,000 CAD / year
- Full-time
The work is primarily experimental. The postdoctoral fellow will develop and test new catalysts for the individual steps, study how the steps interact when coupled, and demonstrate the…
Added 5 hours ago
SM
RQ11617 – UX Designer – Junior
S M Software Solutions Inc
Toronto, ON
- Internship
Take a user-centered design approach and rapidly test and iterate on designs.
Added 5 hours ago
SM
RQ11742 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…database, and user acceptance testing, along with experience in test automation, defect management, requirements traceability, and quality reporting. The successful candidate will…
Added 5 hours ago
SM
RQ11743 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…extensive experience in end-to-end testing, quality assurance, test automation, defect management, and release-readiness assessment for complex digital solutions and enterprise platforms.…
Added 5 hours ago
SM
RQ11822 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Systems Testing/QA Specialist with strong experience in software testing, quality assurance, test automation, application development, coding, debugging, and defect…
Added 5 hours ago
SM
RQ11618 – UX Designer – Junior
S M Software Solutions Inc
Toronto, ON
- Internship
Take a user-centred design approach and rapidly test and iterate on designs.
Added 5 hours ago
SM
RQ11737 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…integrations. The successful candidate will design, develop, integrate, test, deploy, and maintain enterprise platform capabilities across frontend, backend, API, workflow, integration, and…
Added 7 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
Added 7 hours ago
SH
Personal Support Worker Trainee- Paid Training Program
SE Health
Hamilton, ON · Waterdown, ON
- Part-time
Proof of updated required Immunizations MMR, Varicella/Zosters, HepB, Tetanus and a negative Tuberculosis test (from within the last 6 months)
Added 7 hours ago
SH
Personal Support Worker Trainee- Paid Training Program
SE Health
Hamilton, ON · Waterdown, ON
- Part-time
Proof of updated required Immunizations MMR, Varicella/Zosters, HepB, Tetanus and a negative Tuberculosis test (from within the last 6 months)
Added 22 hours ago
SM
RQ11822 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Systems Testing/QA Specialist with strong experience in software testing, quality assurance, test automation, application development, coding, debugging, and defect…
Added 22 hours ago
SM
RQ11743 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…extensive experience in end-to-end testing, quality assurance, test automation, defect management, and release-readiness assessment for complex digital solutions and enterprise platforms.…
Added 22 hours ago
SM
RQ11618 – UX Designer – Junior
S M Software Solutions Inc
Toronto, ON
- Internship
Take a user-centred design approach and rapidly test and iterate on designs.
Added 22 hours ago
SM
RQ11737 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…integrations. The successful candidate will design, develop, integrate, test, deploy, and maintain enterprise platform capabilities across frontend, backend, API, workflow, integration, and…
Added 22 hours ago
SM
RQ11742 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…database, and user acceptance testing, along with experience in test automation, defect management, requirements traceability, and quality reporting. The successful candidate will…
Added 22 hours ago
A
Firmware Engineer
Actalent
Richmond, BC
- $40 to $65 CAD / hour
- Full-time
Prepare clear and comprehensive technical documentation, including design specifications, test plans, and implementation details.
Added 1 day ago
SM
RQ11715 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Added 1 day ago
SM
RQ00813 – DevOps/Cloud Engineer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Design and maintain GitHub Actions workflows that build, test, scan, package, provision, deploy, promote, and roll back OCRE application and infrastructure changes across controlled…
Added 1 day ago
SM
RQ11822 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Systems Testing/QA Specialist with strong experience in software testing, quality assurance, test automation, application development, coding, debugging, and defect…

Open Text Corporation

Lead Technical Support Specialist (SAP-ABAP)

Waterloo, ON, Canada

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Job details

Posting language: English
Posted: Oct 18, 2026

Original job description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

As a valued member of the Americas Technical support team, the Lead Technical Support Specialist engages with clients and OpenText employees to resolve critical client issues. You will be joining a team that provides world class technical client support to a variety of enterprise clients while working across business units to ensure that client satisfaction is met in every form. Their focus will be supporting the VIM (Vendor Invoice Management) product within complex client environments.

YOU ARE GREAT AT

The successful candidate will be working in a highly functioning team consisting of Senior, Lead and Principal Technical Specialists that work effectively together to reach a common goal.

Work within a high-performing team of Senior, Lead, and Principal Technical Specialists who collaborate effectively to achieve common goals.

Identify and resolve client issues in a timely manner, meeting published response time (SLA) requirements through phone support and written correspondence.
Manage client relationships and accurately document all client interactions within the company database.
Provide recommendations for alternative support options when client issues are not related to OpenText products.
Test and validate OpenText product issues across various environments to identify and confirm solutions.
Author technical documentation and knowledge articles for inclusion in the Knowledge Center Knowledge Base.
Collaborate with cross-functional teams and other departments to troubleshoot and resolve complex technical issues.
Report software defects (bugs) and communicate client feedback and product enhancement suggestions.

WHAT YOU NEED TO SUCCEED

5–10 years of hands-on experience in SAP technical support, development, or implementation environments.
5+ years of strong technical hands-on experience with SAP R/3 and SAP S/4HANA landscapes.
Extensive experience in ABAP development, including Reports, Dialog Programming, Enhancements, User Exits, BAdIs, BAPIs, RFCs, Smart Forms, Adobe Forms, ALV Reports, and Object-Oriented ABAP.
Strong functional knowledge of SAP FI and MM modules, including business processes, configuration support, and integration with other SAP modules.
Experience supporting and troubleshooting SAP Workflow, IDocs, ALE, and Web Services.
Hands-on experience with SAP Fiori, SAP Gateway/OData Services, and Fiori application troubleshooting and enhancements.
Experience with SAP Business Technology Platform (SAP BTP), including extension development, Integration Suite, and cloud-based SAP services.
Experience with SAP authorization concepts, transport management, and change management processes.
Knowledge of SAP performance analysis, debugging, SQL optimization, and root-cause analysis.
Experience working with Oracle, SAP HANA, or other relational databases.
Strong analytical, troubleshooting, and client-facing technical support skills.
Experience working in production support environments with incident management and SLA-driven support.
Excellent written and verbal communication skills with the ability to interact effectively with clients and cross-functional teams.
Bachelor's degree in Computer Science, Information Technology, or equivalent professional experience.

ONE LAST THING
OpenText is more than a global technology leader - we are a values-driven community built on trust, accountability, and innovation. Here, ownership matters, collaboration is essential, and your work makes a real impact. Join us to help shape the future of information management while building a career where your voice is heard and your contributions truly matter.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $86,800- $130,200; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

The Lead Technical Support Specialist will resolve critical client issues for the VIM product while collaborating with cross-functional teams to ensure high client satisfaction. Responsibilities include validating product issues, documenting interactions, and authoring technical knowledge base articles.

Requirements

Candidates must have 5-10 years of experience in SAP technical support or development with extensive knowledge of ABAP and SAP landscapes. A bachelor's degree in Computer Science or Information Technology is required along with strong analytical and communication skills.

Skills

SAP ABAP
SAP S/4HANA
SAP FI
SAP MM
SAP Fiori
SAP BTP
Technical support
Troubleshooting
Workflow
IDocs
ALE
Web Services
SQL optimization
Root-cause analysis
Technical documentation

Benefits

Health and wellbeing support
Paid time off
Vacation entitlement
Variable compensation opportunities
Commission compensation opportunities

Visa sponsorship

Not detected in the job text

Keywords

SAP
ABAP
S/4HANA
VIM
Vendor Invoice Management
FI
MM
Workflow
IDocs
ALE
Web Services
Fiori
OData
SAP BTP
Integration Suite
SQL
HANA
Oracle
Technical Support
SLA
Incident Management
Object-Oriented ABAP
Smart Forms
Adobe Forms
ALV Reports
BAdIs
BAPIs
RFCs
Transport Management
Information Management

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