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Added 9 mins ago
TR
Product Developer (Hybrid)
Traction Rec
Vancouver, BC
- Full-time
We're looking for a Product Developer to join our team as we enter our next stage of growth. As a Product Developer, you'll play a central role in how we build best-in-class SaaS products…
Added 22 mins ago
SC
Business Development Manager
Sysco Canada Inc.
Regina, SK
- Full-time
Responsible to prioritize intel opportunities being recommended by other sales team members (processed through Sysco Salesforce platform with leadership approval)
Added 22 mins ago
PC
Senior Associate, Salesforce Technical Consultant
PwC Canada
Calgary, AB
- Full-time
Salesforce certifications such as Platform Developer I, Platform App Builder, or Administrator
Added 22 mins ago
CC
Key Account Sales Manager
Canon Canada
AB · Edmonton, AB
- Full-time
Strong knowledge of and use of SalesForce, Sales Logs etc.
Added 39 mins ago
A
Account Executive, Commercial
Airwallex
Remote, Canada
- $204,000 to $260,000 CAD / year
- Full-time
- Remote
Proficiency with CRM systems, such as Salesforce, and sales enablement tools.
Added 39 mins ago
A
Account Executive, Commercial
Airwallex
Remote, Canada
- $204,000 to $260,000 CAD / year
- Full-time
- Remote
Proficiency with CRM systems, such as Salesforce, and sales enablement tools.
Added 39 mins ago
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Account Executive, Commercial
Airwallex
Remote, Canada
- $204,000 to $260,000 CAD / year
- Full-time
- Remote
Proficiency with CRM systems, such as Salesforce, and sales enablement tools.
Added 49 mins ago
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Senior Associate, Salesforce Technical Consultant
PwC Canada
Ottawa, ON
- Full-time
Salesforce certifications such as Platform Developer I, Platform App Builder, or Administrator
Added 49 mins ago
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Senior Sales Executive - YUL
Emirates
Montreal, QC
- Full-time
Added 49 mins ago
PC
Senior Associate, Salesforce Technical Consultant
PwC Canada
Vancouver, BC
- Full-time
Salesforce certifications such as Platform Developer I, Platform App Builder, or Administrator
Added 49 mins ago
EW
Sales Representative
EuroLine Windows Inc.
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Maintain accurate pipeline forecasts using Salesforce or a similar CRM and meet sales targets.
Added 55 mins ago
Business Development Associate
Geotab
Oakville, ON · Burnaby, BC
…stages, activities, and next steps accurate in Salesloft and Salesforce, and build your knowledge of telematics, fleet management, competitors, and market trends. You will need to work…
Added 1 hour ago
GV
Spécialiste digitalisation et configuration produit (Plateforme Genesis) / Product data specialist (Platform PLM Genesis)
GE Vernova
La Prairie, QC
- Full-time
Logique de configuration : Expérience avec des plateformes de configuration formelles (ex. : Tacton, Configure One, Salesforce CPQ).
Added 1 hour ago
P
Product Specialist, Promotions
Plusgrade
Montreal, QC · CAN - Montreal
- Full-time
Experience with Salesforce or JIRA, exposure to software development, familiarity with HTML, CSS, FTP, or related web technologies, and bilingual or multilingual capability are assets.
Added 1 hour ago
J
Customer Onboarding Specialist
Jobber
Vancouver, BC
- Full-time
Experience with a modern CRM and scheduling stack (we use Salesforce, Chili Piper, and Slack) and the ability to pick up new tools quickly.
Added 1 hour ago
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Technical Recruiter (6 month contract)
Salesforce Partner Canada
Toronto, ON
- Contract
Salesforce is building the AI-powered future of enterprise software - and we need a world-class recruiter to help us win the most competitive talent market in the industry. This is a…
Added 1 hour ago
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Estimator
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Surrey, BC
- $90,000 to $120,000 CAD / year
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Proficiency with Microsoft Excel, PlanSwift, and Salesforce.
Added 1 hour ago
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CRO
Braindate
Montreal, QC
- Full-time
More specifically, Braindate works with major international enterprise clients (e.g., NVIDIA, Salesforce, Atlassian, Hubspot, Cloudflare, Workday, SXSW, TED, etc.) to transform traditional…
Added 2 hours ago
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Sales Support Specialist
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Brampton, ON
- Full-time
Assist with onboarding new clients and coordinate necessary information via salesforce
Added 2 hours ago
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Wealth Planning Specialist
TD
Pointe-Claire, QC
- Full-time
Experience using financial planning technologies such as Conquest, Planworth, Voyant, Salesforce, and other client-planning or CRM platforms.
Added 2 hours ago
A
Senior Program Manager, M&A Operations
Autodesk
Toronto, ON
- Full-time
Familiarity with Autodesk GTM systems and processes (Salesforce, CPQ, ERP, Q2C)
Added 2 hours ago
HP
Senior Technical Support Operations Lead
Hewlett Packard Enterprise
Toronto, ON · Mississauga, ON
- $172,000 to $222,000 CAD / year
- Full-time
You’ll analyze and improve operational data and workflows using platforms and tools such as Salesforce, Salesforce CLI, SOQL, Salesforce reporting and dashboards, JIRA, SAP S/4HANA Fiori,…
Added 2 hours ago
Business Operations Analyst
AppLovin
Toronto, ON
Support Salesforce workflows and integrations, including programming against its application programming interfaces (APIs).
Added 2 hours ago
S
Store Support Representative (12 months contract)
Sobeys
Mississauga, ON
- Contract
Receive and manage incoming store inquiries across multiple channels - including Salesforce Service Cloud, inbound telephone calls, and direct emails - prioritizing them based on…
Added 2 hours ago
AS
Inside Sales Representative
ATCO Structures
Ottawa, ON
- Full-time
Update administrative records in Salesforce, excel and maintain accurate sales paperwork.

Open Text Corporation

Manager, Renewal Support

Waterloo, ON, Canada

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Job details

Posting language: English
Posted: Oct 17, 2026

Original job description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

Reporting to the Renewals function, the Manager, Renewal Support is responsible for overseeing the Renewal Support Specialist team, which performs back-office functions supporting the effective execution of the end-to-end renewal sales cycle. This role requires strong leadership abilities, attention to detail, and a thorough understanding of renewal processes.

The team is responsible for validating renewal quote information, updating renewal data, maintaining records and documentation, researching information, and coordinating work through predefined processes.

The manager will interface with internal stakeholders, partners, and end customers to communicate status and resolve escalated issues arising during or after the renewal sales cycle. The manager and team will provide subject matter expertise to the company’s operations team to optimize, simplify, and standardize the use of customer and renewal data for decision-making.

WHAT THE ROLE OFFERS

Team Leadership:
• Manage and mentor a team of Renewal Support Specialists, providing guidance and support to ensure their success
• Set clear performance objectives, conduct regular performance evaluations, and implement training and development plans for team members
• Foster a collaborative and positive work environment, promoting teamwork and effective communication within the department
• Monitor team performance against established KPIs, service levels, and quality standards, driving accountability and continuous improvement

Responsibilities:
• Provide support to Renewal Account Representatives with complex, escalated renewal quote scenarios, issue resolution, and troubleshooting to ensure accurate and timely quote generation
• Identify and apply additional support programs to qualifying renewal quotes
• Proactively identify opportunities for process improvement and automation, collaborating with cross-functional teams to develop and implement effective solutions that improve operational efficiency and accuracy
• Serve as a subject matter expert (SME) in renewal processes, systems, and procedures
• Support testing and validation activities for IT releases, system enhancements, and process changes to ensure functionality aligns with business requirements
• Ensure renewal transactions and customer information are accurately maintained, appropriately secured, and accessible for reporting, operational support, and audit purposes, in compliance with applicable legal requirements and company policies

WHAT YOU NEED TO SUCCEED

8–10 years of relevant industry experience, preferably with a degree in Business Administration or a related field
5+ years of experience in renewal order administration or order management, preferably in a managerial capacity
Strong knowledge of the renewal lifecycle and order processing systems and tools
Excellent leadership and team management skills, with the ability to motivate and develop a high-performing team
Exceptional attention to detail and accuracy
Strong analytical and problem-solving abilities
Excellent communication and interpersonal skills
Highly organized, detail-oriented, and able to manage multiple priorities and adapt to changing business needs
Proficiency in Microsoft Office Suite and experience with order management software
Experience with Salesforce and SAP is an asset

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $98,080 - $147,120; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

The Manager, Renewal Support oversees the Renewal Support Specialist team to ensure the effective execution of the end-to-end renewal sales cycle. They are responsible for validating renewal data, resolving escalated issues, and optimizing operational processes through subject matter expertise.

Requirements

Candidates must have 8-10 years of relevant industry experience, including at least 5 years in renewal order administration or management. A degree in Business Administration or a related field is preferred, along with proficiency in order management software and strong leadership capabilities.

Skills

Team leadership
Renewal sales cycle
Order management
Process improvement
Data validation
Salesforce
SAP
Analytical skills
Problem-solving
Communication
Mentoring
Performance management
Documentation
Stakeholder management
Attention to detail

Benefits

Health and wellness support
Financial wellbeing support
Vacation entitlement
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Renewal Support
Order Management
Sales Operations
Team Management
Salesforce
SAP
Process Optimization
Data Analysis
KPI Monitoring
Business Administration
Renewal Lifecycle
Quote Generation
Stakeholder Management
Information Management
Automation
Quality Standards
Back-office Operations
Audit Compliance
IT Releases
System Enhancements

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