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Added 28 mins ago
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Open Text Corporation

Renewals Account Representative

Richmond Hill, ON, L4B 4N8, Canada

Experience: 1 – 2 years’ experience working in a sales oriented, lead generation or renewals environment
Posting language: English
Posted: Sep 28, 2026

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Original job description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

Reporting to the Manager, Renewals this position is focused on relationship management, selling the value of Open Text Maintenance and Support Programs and driving retention as well as growth. Quoting, positioning upsells, regular follow-up and closing renewals are primary responsibilities. Strong organizational skills and the ability to accurately forecast are required. Concurrently the incumbent will be responsible for identifying and conducting gap analysis and process improvement.

WHAT THE ROLE OFFERS
• Providing exceptional service by reaching out via phone on a consistent basis and building strong customer relationships. In addition, providing a consultative and proactive process to producing competitive renewal quotes.

Consulting with internal sales teams to prepare renewal quotes, overcoming objections through process of negotiation and adjusting quotes as required to ensure competitiveness of the solution being presented to the customer
Maintaining and updating reporting systems used for research and providing accurate forecasts within a sales support territory
Cultivating strong business relationships with the Account Executives and other stakeholders
Developing ongoing lead generation and pipeline through innovation and customer insight to gain new maintenance renewal contracts, while continuously selling the high value of OpenText’s support programs
Becoming a trusted advisor for the Customer for their support needs. Cultivating an environment of mutual value recognized between OpenText and our customers.
Utilizing departmental standard operating procedures to bring renewal contracts in at full value and on time.
Taking ownership of the contracts assigned to you. A strong sense of urgency is required to manage your portfolio resulting in full value, on time renewals.
Demonstrating high attention to detail to review and process incoming purchase orders and payments.
Consistently looking to enhance the renewal process and procedures while working to achieve an exceptional team environment.

WHAT YOU NEED TO SUCCEED
• 1 – 2 years’ experience working in a sales oriented, lead generation or renewals environment

University/College degree within a related discipline or equivalent work experience
Exceptional communication both written and verbal, with the ability to listen and understand client needs and focus the content
Ability to think outside the box when researching leads for expanding new maintenance contracts and finding new and creative ways to show how OpenText products can help the client achieve their goals
Strong desire in establishing and maintaining strong relationships with client
Ability to work cross functionally with a dynamic team who rely on each other to achieve overall corporate goals
Goal-oriented, positive, a self-starter, with strong attention to detail and analytical skills
Track record of autonomy, ownership and execution
Strong ability to multi-task and prioritize work effectively
Proven experience working in a fluid environment that is ever growing and changing

ONE LAST THING

OpenText is more than a global technology leader - we are a values-driven community built on trust, accountability, and innovation. Here, ownership matters, is essential, collaboration and your work makes a real impact. Join us to help shape the future of information management while building a career where your voice is heard and your contributions truly matter.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $49,920 - $74,880; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

The Renewals Account Representative is responsible for managing customer relationships, driving retention, and identifying upsell opportunities for maintenance and support programs. They will also handle contract renewals, process purchase orders, and provide accurate sales forecasting.

Requirements

Candidates must have 1-2 years of experience in a sales, lead generation, or renewals environment. A university or college degree in a related discipline is required, along with strong communication and analytical skills.

Skills

Relationship management
Sales
Lead generation
Negotiation
Forecasting
Customer service
Communication
Analytical skills
Attention to detail
Multi-tasking
Process improvement
Gap analysis
Time management
Consultative selling
Conflict resolution

Benefits

Health benefits
Financial wellbeing support
Vacation entitlement
Paid time off
Variable compensation opportunities
Commission compensation

Visa sponsorship

Not detected in the job text

Keywords

Renewals
Account Management
Sales
Lead Generation
Information Management
Customer Retention
Upselling
Contract Management
Forecasting
Process Improvement
Gap Analysis
Consultative Selling
Negotiation
Purchase Orders
Support Programs
Relationship Management
Data Analysis
Communication
Analytical Skills
Attention To Detail

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