Jobs in Canada

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Added 11 mins ago
GC
Associate Producer - EA SPORTS FC™ Mobile, Business Operations
Game Companies
Vancouver, BC
- Full-time
…around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter.…
Added 11 mins ago
GC
Line Producer - EA SPORTS™ FC
Game Companies
Vancouver, BC
- Full-time
…around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter.…
Added 11 mins ago
RE
Senior Product Manager - Lifecycle & Growth (Apex Legends)
Respawn Entertainment
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
…around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter.…
Added 12 mins ago
AF
HR Generalist
Armstrong Fluid Technology
Toronto, ON
- Full-time
…Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our…
Added 41 mins ago
NG
SUPPORTIVE HOUSING WORKER
Nunatsiavut Government
Happy Valley-Goose Bay, NL
- Full-time
Receive up to date information on community resources available to residents.
Added 57 mins ago
OT
Senior Cloud Service Manager- Financial Services
Open Text Corporation
Richmond Hill, ON
- Other
As a Senior Client Success Manager, you will serve as the primary point of contact for a portfolio of high-value Managed Services customers, owning the overall client delivery experience…
Added 1 hour ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Cold Lake, AB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
TS
Resident Support Team Lead
The Salvation Army in Canada
Calgary, AB
- Part-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 1 hour ago
ON
Assistant Manager - Bramalea City Centre
Old Navy
Brampton, ON
- Full-time
We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our…
Added 1 hour ago
BW
Community Resource Connector, Families in Recovery (FIR) - BC Women’s Hospital & Health Centre
BC Women's Hospital and Health Centre
Vancouver, BC
- Full-time
With the Program Manager, coordinates in-reach supports from community partners. Acts as main point- of-contact for the scheduling of in-reach activities and brings forward recommendations…
Added 1 hour ago
S
Interim Manager
sephora.com
Edmonton, AB
- Full-time
As an Interim Manager, you will be responsible for managing all services, classes and events in a specific Sephora store location. You will support in all service-related areas such as the…
Added 1 hour ago
GC
Site & Water Treatment Plant Coordinator
Glencore Canada
Granisle, BC
- Full-time
Valid driver’s license required;
Added 1 hour ago
BC
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Demonstrates commitment to exceptional customer service with patients, families, staff, colleagues and community partners
Added 1 hour ago
BC
Bed Allocator
Brant Community Healthcare System
Brantford, ON
- Full-time
Must be able to work all shifts including weekends, holidays and 12-hour shifts
Added 1 hour ago
BC
Communication Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
With Over 130 Years Of Service, BCHS Is Evolving With a Renewed Focus On Excellence, Collaboration, And Innovation. Our Strategic Priorities Center On Quality Care, Connected Teams, And a…
Added 1 hour ago
BC
Registered Practical Nurse - Critical Care
Brant Community Healthcare System
Brantford, ON
- Full-time
Current Basic Cardiac Life Support (BCLS) certification required
Added 1 hour ago
BC
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Demonstrates commitment to exceptional customer service with patients, families, staff, colleagues and community partners
Added 1 hour ago
BC
Medical Radiation Technologist
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager of Diagnostic Imaging, you will be responsible for performing quality diagnostic procedures in accordance with the College of Medical Radiation Technologists and…
Added 1 hour ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
With over 130 years of service, BCHS is evolving with a renewed focus on excellence, collaboration, and innovation. Our strategic priorities center on Quality Care, Connected Teams, and a…
Added 1 hour ago
BC
Registered Practical Nurse - Critical Care
Brant Community Healthcare System
Brantford, ON
- Full-time
Current Basic Cardiac Life Support (BCLS) certification required
Added 1 hour ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
With over 130 years of service, BCHS is evolving with a renewed focus on excellence, collaboration, and innovation. Our strategic priorities center on Quality Care, Connected Teams, and a…
Added 1 hour ago
I
Manager
IPC/Subway
Nanaimo, BC
- $18.25 to $20 CAD / hour
- Full-time
- Part-time
Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally
Added 1 hour ago
I
Manager
IPC/Subway
Nanaimo, BC
- $18.25 to $20 CAD / hour
- Full-time
- Part-time
Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally
Added 1 hour ago
I
Manager
IPC/Subway
Nanaimo, BC
- $18.25 to $20 CAD / hour
- Full-time
- Part-time
Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally

Open Text Corporation

Senior Cloud Service Manager- Financial Services

Richmond Hill, ON, Canada

Apply on careers.opentext.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 8, 2026

Original job description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

As a Senior Client Success Manager, you will serve as the primary point of contact for a portfolio of high-value Managed Services customers, owning the overall client delivery experience from onboarding through steady-state operations. You will lead cross-functional teams to ensure service excellence, operational performance, and customer satisfaction while helping clients achieve their business objectives.

YOU ARE GREAT AT

Manage a portfolio of 10-15 Managed Services programs and customer accounts.
Act as the trusted advisor and primary relationship owner for assigned customers.
Ensure contractual obligations and service level commitments are achieved.
Lead cross-functional teams to resolve customer issues and mitigate operational risks.
Establish and maintain governance, communication, and reporting cadences with customers.
Monitor program performance, identify improvement opportunities, and drive continuous service optimization.
Coordinate change management activities, including moves, adds, and changes.
Deliver executive-level program updates, dashboards, and service reviews.
Partner closely with Sales, Solution Consulting, Product Management, Engineering, Professional Services, and Support teams to ensure successful customer outcomes.
Foster long-term customer relationships and contribute to customer retention and growth opportunities.

Building strong, trusted relationships with customers and executive stakeholders.
Managing complex customer engagements with a high degree of autonomy.
Influencing and coordinating matrixed teams across multiple functions and geographies.
Identifying, assessing, and mitigating operational and delivery risks.
Communicating clearly and effectively with both technical and business audiences.
Driving accountability and ensuring successful execution against commitments.
Managing competing priorities in a fast-paced, customer-facing environment.
Applying best practices in service delivery, account management, and customer success.
Analyzing service performance data and translating insights into action plans.
Leading customer discussions with professionalism and confidence.

WHAT YOU NEED TO SUCCEED

Bachelor's degree in Management Information Systems, Business, Information Technology, or a related discipline.
10+ years of professional experience with at least 3-5 years in account management, program management, customer success, technical account management, or a related customer-facing leadership role.
Proven success leading large-scale enterprise customer engagements throughout the engagement lifecycle.
Experience working with enterprise customers in complex service delivery environments.
Previous leadership experience managing major customer accounts or cross-functional teams is preferred.
Strong customer relationship management and executive communication skills.
Experience working with global delivery organizations and distributed teams.
Knowledge of cloud hosting and managed services business models.
Enterprise account management experience.
Strong organizational, planning, and prioritization capabilities.
Ability to work independently while driving collaboration across teams.
Understanding of change management and service delivery best practices.
Strong analytical and problem-solving abilities.
Proficiency with Microsoft Office applications.
EDI/B2B e-commerce knowledge is considered an asset.

ONE LAST THING

OpenText is more than a global technology leader - we are a values-driven community built on trust, accountability, and innovation. Here, ownership matters, collaboration is essential, and your work makes a real impact. Join us to help shape the future of information management while building a career where your voice is heard and your contributions truly matter.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $72,160 - $108,240; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

Apply on careers.opentext.com About employer

More about this job

Responsibilities

Manage a portfolio of high-value managed services customers as the primary relationship owner, overseeing delivery, contractual commitments, service levels, governance, and customer satisfaction. Lead cross-functional teams, resolve issues and risks, report on performance, drive service improvements, and support customer retention and growth.

Requirements

Requires a bachelor's degree in a related field and 10+ years of professional experience, including 3–5 years in a customer-facing leadership role such as account management, program management, or customer success. Candidates should bring enterprise service-delivery experience, strong relationship and executive communication skills, global team coordination experience, and knowledge of cloud hosting and managed services.

Skills

Client Success Management
Enterprise Account Management
Managed Services
Cloud Hosting
Program Management
Executive Communication
Service Delivery
Service Level Management
Change Management
Risk Mitigation
Cross-Functional Leadership
Global Team Coordination
Performance Analysis
Continuous Improvement
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Managed Services
Cloud Hosting
Financial Services
Enterprise Account Management
Client Success
Customer Success
Program Management
Service Delivery
Service Level Commitments
Contractual Obligations
Customer Governance
Change Management
Moves, Adds, And Changes
Operational Risk
Executive Reporting
Customer Retention
Global Delivery Organizations
Distributed Teams
EDI
B2B E-Commerce
Microsoft Office
Information Management
Digital Transformation

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Jobs in Canada