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Technology Risk & Engineering Program Manager
Strategic Staffing Solutions
Toronto, ON
- Full-time
We are seeking an experienced Technology Risk & Engineering Program Manager to drive strategic initiatives and technology transformation. The role involves partnering with senior leadership…
Added 46 mins ago
GC
Développeur(euse) de logiciels sénior | Senior Software Developer
Game Companies
Montreal, QC
- Full-time
In addition to our Editor and Engine, Unity offers a variety of solutions for building games and real-time data enhanced 3D experiences. Our team, Unity Services Foundation, is essential in…
Added 46 mins ago
GC
Senior Software Engineer | Développeur(euse) de logiciels sénior
Game Companies
Montreal, QC
- Full-time
Added 46 mins ago
GC
Sr. Full Stack Engineer
Game Companies
Montreal, QC
- Full-time
This role is ideal for someone strong on both sides of the stack who thinks in terms of data contracts and correctness, and who wants real ownership of systems other engineering teams…
Added 46 mins ago
VB
Engineer - Ground Control
Vale Base Metals
Toronto, ON
- Full-time
…Ontario, Canada. This is a permanent position reporting to the Sr. Manager, Geomechanics Studies – Mining Geotechnical, Vale Base Metals (VBM). The role falls under the CTO’s Mining &…
Added 46 mins ago
VB
Sr Spec, IT
Vale Base Metals
Toronto, ON
- Full-time
Partner with Operations, IT, Data & Analytics, Engineering, and business stakeholders to integrate AI solutions into enterprise workflows.
Added 46 mins ago
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Technical Manager – EAF Steelmaking
WelcometoSSM
ON · Algoma, ON
- Full-time
Reporting to the General Manager, Steelmaking, the Technical Manager leads the technical function for Algoma’s electric arc furnace (EAF) steelmaking and refining operations. The Technical…
Added 46 mins ago
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National Sales Excellence Manager
Kuehne+Nagel
Mississauga, ON
- Full-time
…highly analytical and customer-focused National Sales Excellence Manager to support our National Sales team in delivering exceptional value to key customers through tender management,…
Added 46 mins ago
TP
Coordinator, Utilities Plumbing
Toronto Pearson International Airport
Toronto, ON
- Full-time
Must possess or be prepared to obtain GTAA Confined Space certification
Added 1 hour ago
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Strategic Account Manager
SaskTel
SK · Saskatchewan, Canada
- Full-time
SaskTel is on the lookout for a Strategic Account Manager to join our Corporate Business Sales team!
Added 1 hour ago
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Development Program
Peterson Solutions (Asia)
Permanent North American Gaeltacht, ON
- Full-time
Degree in business, sustainability, agriculture, engineering, science, data, or related fields
Added 2 hours ago
GC
Associate Producer - EA SPORTS FC™ Mobile, Business Operations
Game Companies
Vancouver, BC
- Full-time
…experience on a live service mobile game, experience working with engineering, pm, & marketing teams, and a passion for…
Added 2 hours ago
GC
Line Producer - EA SPORTS™ FC
Game Companies
Vancouver, BC
- Full-time
You will partner with product management, art, design, and engineering leads to deliver on expectations.
Added 2 hours ago
VB
Technical Marketing Specialist
Vale Base Metals
Toronto, ON
- Full-time
…based in Toronto and reports to the Senior Market Development Manager. The Technical Marketing Specialist is responsible for connecting technical product knowledge, operational…
Added 2 hours ago
VB
Specialist, Data Developer
Vale Base Metals
Toronto, ON
- Full-time
You will report to the Manager, Data Platforms and Foundation and work closely with cross-functional teams including data scientists, analysts, architects, and business stakeholders.
Added 2 hours ago
KM
Transducer Manufacturing Associate - Contract
Kongsberg Maritime
Port Coquitlam, BC
- Full-time
Reporting to the Site / Operations Manager, the Transducer Manufacturing Associate is an entry-level role that supports the manufacture, assembly, testing, and repair of transducers for…
Added 2 hours ago
AF
HR Generalist
Armstrong Fluid Technology
Toronto, ON
- Full-time
The role partners with leaders across Engineering, Product Management, Sales, Service, Manufacturing, Supply Chain, Operations, and Corporate Functions to translate business priorities into…
Added 2 hours ago
Sr AVP- Sr Engagement Manager
EXL
Canada
Build trusted relationships with client executives and senior business, data, digital, operations, engineering, supply chain, and technology leaders.
Added 2 hours ago
RH
Senior Manager Analytics
Robert Half
Mississauga, ON
- $70 to $95 CAD / hour
- Contract
Work Arrangement: Hybrid, with 4 days per week onsite
Added 2 hours ago
FN
Application Business Analyst, IT Application Management
First National Financial LP
Toronto, ON · East York, ON
- Contract
Hybrid working environment (2-3 days in office)
Added 2 hours ago
SC
Commercial Lead
SYSTRA Canada
Toronto, ON
- Full-time
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 2 hours ago
OT
Senior Cloud Service Manager- Financial Services
Open Text Corporation
Richmond Hill, ON
- Other
As a Senior Client Success Manager, you will serve as the primary point of contact for a portfolio of high-value Managed Services customers, owning the overall client delivery experience…
Added 3 hours ago
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Engineering Project Manager - Developer Services
Jobgether
Canada
- Full-time
…applications and next steps. Our partner is looking for an Engineering Project Manager - Developer Services based in the Canada…
Added 3 hours ago
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Software Developer - Tools
Limina
Toronto, ON
- Full-time
Limina is the contextual data intelligence platform built for the AI era. Evolved from Private AI, the world's most accurate PII and PHI de-identification engine, Limina has expanded into a…
Added 3 hours ago
GC
Site & Water Treatment Plant Coordinator
Glencore Canada
Granisle, BC
- Full-time
Valid driver’s license required;

Open Text Corporation

Senior Cloud Service Manager- Financial Services

Richmond Hill, ON, Canada

Apply on careers.opentext.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 8, 2026

Original job description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

As a Senior Client Success Manager, you will serve as the primary point of contact for a portfolio of high-value Managed Services customers, owning the overall client delivery experience from onboarding through steady-state operations. You will lead cross-functional teams to ensure service excellence, operational performance, and customer satisfaction while helping clients achieve their business objectives.

YOU ARE GREAT AT

Manage a portfolio of 10-15 Managed Services programs and customer accounts.
Act as the trusted advisor and primary relationship owner for assigned customers.
Ensure contractual obligations and service level commitments are achieved.
Lead cross-functional teams to resolve customer issues and mitigate operational risks.
Establish and maintain governance, communication, and reporting cadences with customers.
Monitor program performance, identify improvement opportunities, and drive continuous service optimization.
Coordinate change management activities, including moves, adds, and changes.
Deliver executive-level program updates, dashboards, and service reviews.
Partner closely with Sales, Solution Consulting, Product Management, Engineering, Professional Services, and Support teams to ensure successful customer outcomes.
Foster long-term customer relationships and contribute to customer retention and growth opportunities.

Building strong, trusted relationships with customers and executive stakeholders.
Managing complex customer engagements with a high degree of autonomy.
Influencing and coordinating matrixed teams across multiple functions and geographies.
Identifying, assessing, and mitigating operational and delivery risks.
Communicating clearly and effectively with both technical and business audiences.
Driving accountability and ensuring successful execution against commitments.
Managing competing priorities in a fast-paced, customer-facing environment.
Applying best practices in service delivery, account management, and customer success.
Analyzing service performance data and translating insights into action plans.
Leading customer discussions with professionalism and confidence.

WHAT YOU NEED TO SUCCEED

Bachelor's degree in Management Information Systems, Business, Information Technology, or a related discipline.
10+ years of professional experience with at least 3-5 years in account management, program management, customer success, technical account management, or a related customer-facing leadership role.
Proven success leading large-scale enterprise customer engagements throughout the engagement lifecycle.
Experience working with enterprise customers in complex service delivery environments.
Previous leadership experience managing major customer accounts or cross-functional teams is preferred.
Strong customer relationship management and executive communication skills.
Experience working with global delivery organizations and distributed teams.
Knowledge of cloud hosting and managed services business models.
Enterprise account management experience.
Strong organizational, planning, and prioritization capabilities.
Ability to work independently while driving collaboration across teams.
Understanding of change management and service delivery best practices.
Strong analytical and problem-solving abilities.
Proficiency with Microsoft Office applications.
EDI/B2B e-commerce knowledge is considered an asset.

ONE LAST THING

OpenText is more than a global technology leader - we are a values-driven community built on trust, accountability, and innovation. Here, ownership matters, collaboration is essential, and your work makes a real impact. Join us to help shape the future of information management while building a career where your voice is heard and your contributions truly matter.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $72,160 - $108,240; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

Apply on careers.opentext.com About employer

More about this job

Responsibilities

Manage a portfolio of high-value managed services customers as the primary relationship owner, overseeing delivery, contractual commitments, service levels, governance, and customer satisfaction. Lead cross-functional teams, resolve issues and risks, report on performance, drive service improvements, and support customer retention and growth.

Requirements

Requires a bachelor's degree in a related field and 10+ years of professional experience, including 3–5 years in a customer-facing leadership role such as account management, program management, or customer success. Candidates should bring enterprise service-delivery experience, strong relationship and executive communication skills, global team coordination experience, and knowledge of cloud hosting and managed services.

Skills

Client Success Management
Enterprise Account Management
Managed Services
Cloud Hosting
Program Management
Executive Communication
Service Delivery
Service Level Management
Change Management
Risk Mitigation
Cross-Functional Leadership
Global Team Coordination
Performance Analysis
Continuous Improvement
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Managed Services
Cloud Hosting
Financial Services
Enterprise Account Management
Client Success
Customer Success
Program Management
Service Delivery
Service Level Commitments
Contractual Obligations
Customer Governance
Change Management
Moves, Adds, And Changes
Operational Risk
Executive Reporting
Customer Retention
Global Delivery Organizations
Distributed Teams
EDI
B2B E-Commerce
Microsoft Office
Information Management
Digital Transformation

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Jobs in Canada