Jobs in Canada

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Added 5 mins ago
TU
Human Resources Manager
The University of British Columbia
Vancouver, BC
- $8,087.08 to $12,117.08 CAD / month
- Full-time
May support the Director, HR and Executive Administration, Associate Director, Human Resources, and Senior HR Manager with the senior appointment process for Dean’s, Associate…
Added 5 mins ago
BD
Sales & Proposals Specialist
Black Diamond Lodging & Accommodations
Calgary, AB
- Full-time
Reporting to the General Manager, Workforce Canada, this sales-team support role will be client facing and accessible. This incumbent will be a holder of contracts, data points, follow-ups…
Added 5 mins ago
A
Channel Account Specialist - Eastern Region
ABB
Montreal, QC · Saint-Laurent, QC
- Full-time
This role reports to the: Sales Support Manager
Added 5 mins ago
A
Training & Enablement Coordinator
ABB
Montreal, QC · Saint-Laurent, QC
- Full-time
…you require accommodation during any stage of the recruitment process, we encourage you to let us…
Added 5 mins ago
CB
Gestionnaire de plateforme de données d'entreprise/ Enterprise Data Platform Manager
Cannara Biotech Inc.
Montreal, QC
- Full-time
Added 5 mins ago
TJ
Senior Event Production Manager
The Jenelle Group, Inc.
Toronto, ON
- Contract
We’re looking for an experienced senior event production manager to own client relationships and lead projects from kickoff to wrap. This is a full-time contract role that brings together…
Added 5 mins ago
FN
Application Business Analyst, IT Application Management
First National Financial LP
Toronto, ON · East York, ON
- Contract
Hybrid working environment (2-3 days in office)
Added 5 mins ago
SC
Commercial Lead
SYSTRA Canada
Toronto, ON
- Full-time
We are looking for a Senior Commercial Manager for the GoExpansion project as part of the MCS Delivery Partner Consortium.
Added 21 mins ago
OT
Senior Cloud Service Manager- Financial Services
Open Text Corporation
Richmond Hill, ON
- Other
As a Senior Client Success Manager, you will serve as the primary point of contact for a portfolio of high-value Managed Services customers, owning the overall client delivery experience…
Added 21 mins ago
OT
Sr. Manager Corporate Development
Open Text Corporation
Toronto, ON
- Other
…interesting work happens every day, in every department. The Sr. Manager, Corporate Development will play a pivotal role advising on a wide range of strategic programs, analyzing business…
Added 21 mins ago
Q
Revenue Operations Manager – Partner & Channel Operations
Quadient
Markham, ON
- $90,000 to $100,000 CAD / year
- Full-time
Quadient is seeking an experienced Revenue Operations Manager – Partner & Channel Operations to oversee the systems, processes, and data that support our partner and channel business.
Added 35 mins ago
TS
Resident Support Team Lead
The Salvation Army in Canada
Calgary, AB
- Part-time
Ensures resident assessment, admission, and orientation are being completed correctly, with dignity and respect for each person participating in the process.
Added 35 mins ago
G
Every Child Outdoors (ECO) Program Facilitator
GoodWork.ca
Whitewater, MB
- Full-time
Added 35 mins ago
YD
Head Start Teacher (Term-Role), AHS. – Application deadline: November 13, 2026
Yellowknives Dene First Nation
Yellowknife, NT
- Full-time
Under the authority of the YKDFN Government Chiefs and Council and under the direct supervision of the Program Manager, the Head Start Teacher will be an assistant and reflection of the…
Added 35 mins ago
J
Engineering Project Manager - Developer Services
Jobgether
Canada
- Full-time
…next steps. Our partner is looking for an Engineering Project Manager - Developer Services based in the Canada…
Added 35 mins ago
TS
Facilities Maintenance Technician
The Salvation Army in Canada
AB · Edmonton, AB
- Full-time
…facilities and property assets. Reporting to the Facilities Manager, the position assists with assessing facility and property needs, identifying specialized repair and improvement…
Added 35 mins ago
YD
Program Manager, Aboriginal Head Start. – Application deadline: November 13, 2026
Yellowknives Dene First Nation
Yellowknife, NT
- Full-time
…direct supervision of the Chief Executive Officer, the Program Manager is a member of the Aboriginal Head Start (AHS) professional team. The Manager is responsible for overseeing the…
Added 35 mins ago
CG
Hospitality Manager
Compass Group Canada
AB · Edmonton, AB
- $62,500 CAD / year
- Full-time
Now, If You Were To Come On Board As One Of Our Hospitality / Unit Manager We’d Ask You To Do The Following For Us
Added 35 mins ago
L
Software Developer - Tools
Limina
Toronto, ON
- Full-time
You understand the existential nature of the development process. Even though you have the knowledge that all systems are inherently messy and complex, you still find joy in building tools…
Added 51 mins ago
S
Interim Manager
sephora.com
Edmonton, AB
- Full-time
As an Interim Manager, you will be responsible for managing all services, classes and events in a specific Sephora store location. You will support in all service-related areas such as the…
Added 51 mins ago
GC
Site & Water Treatment Plant Coordinator
Glencore Canada
Granisle, BC
- Full-time
Valid driver’s license required;
Added 51 mins ago
RA
Keyholder (Part-Time)
Red Apple Stores ULC
Assiniboia, SK
- Part-time
Responsibilities include assisting the Store Manager in all areas of store operations including but not limited to:
Added 1 hour ago
M
Senior Manager, Audit Services
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Utilize technology to improve the effectiveness and efficiency of the audit process.
Added 1 hour ago
BC
Registered Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Clinical Manager, Operating Room, PACU and Day Surgery, the successful applicant will be responsible for comprehensive nursing care in the operating room program and must…
Added 1 hour ago
W
HR Generalist
Weyerhaeuser
Delta, BC
- Full-time
…This position will report to the Sr. Human Resources Business Manager with a strong dotted line of responsibility to the Mill Manager. The HR Generalist will provide onsite human resource…

Open Text Corporation

Senior Cloud Service Manager- Financial Services

Richmond Hill, ON, Canada

Apply on careers.opentext.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 8, 2026

Original job description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

As a Senior Client Success Manager, you will serve as the primary point of contact for a portfolio of high-value Managed Services customers, owning the overall client delivery experience from onboarding through steady-state operations. You will lead cross-functional teams to ensure service excellence, operational performance, and customer satisfaction while helping clients achieve their business objectives.

YOU ARE GREAT AT

Manage a portfolio of 10-15 Managed Services programs and customer accounts.
Act as the trusted advisor and primary relationship owner for assigned customers.
Ensure contractual obligations and service level commitments are achieved.
Lead cross-functional teams to resolve customer issues and mitigate operational risks.
Establish and maintain governance, communication, and reporting cadences with customers.
Monitor program performance, identify improvement opportunities, and drive continuous service optimization.
Coordinate change management activities, including moves, adds, and changes.
Deliver executive-level program updates, dashboards, and service reviews.
Partner closely with Sales, Solution Consulting, Product Management, Engineering, Professional Services, and Support teams to ensure successful customer outcomes.
Foster long-term customer relationships and contribute to customer retention and growth opportunities.

Building strong, trusted relationships with customers and executive stakeholders.
Managing complex customer engagements with a high degree of autonomy.
Influencing and coordinating matrixed teams across multiple functions and geographies.
Identifying, assessing, and mitigating operational and delivery risks.
Communicating clearly and effectively with both technical and business audiences.
Driving accountability and ensuring successful execution against commitments.
Managing competing priorities in a fast-paced, customer-facing environment.
Applying best practices in service delivery, account management, and customer success.
Analyzing service performance data and translating insights into action plans.
Leading customer discussions with professionalism and confidence.

WHAT YOU NEED TO SUCCEED

Bachelor's degree in Management Information Systems, Business, Information Technology, or a related discipline.
10+ years of professional experience with at least 3-5 years in account management, program management, customer success, technical account management, or a related customer-facing leadership role.
Proven success leading large-scale enterprise customer engagements throughout the engagement lifecycle.
Experience working with enterprise customers in complex service delivery environments.
Previous leadership experience managing major customer accounts or cross-functional teams is preferred.
Strong customer relationship management and executive communication skills.
Experience working with global delivery organizations and distributed teams.
Knowledge of cloud hosting and managed services business models.
Enterprise account management experience.
Strong organizational, planning, and prioritization capabilities.
Ability to work independently while driving collaboration across teams.
Understanding of change management and service delivery best practices.
Strong analytical and problem-solving abilities.
Proficiency with Microsoft Office applications.
EDI/B2B e-commerce knowledge is considered an asset.

ONE LAST THING

OpenText is more than a global technology leader - we are a values-driven community built on trust, accountability, and innovation. Here, ownership matters, collaboration is essential, and your work makes a real impact. Join us to help shape the future of information management while building a career where your voice is heard and your contributions truly matter.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $72,160 - $108,240; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

Apply on careers.opentext.com About employer

More about this job

Responsibilities

Manage a portfolio of high-value managed services customers as the primary relationship owner, overseeing delivery, contractual commitments, service levels, governance, and customer satisfaction. Lead cross-functional teams, resolve issues and risks, report on performance, drive service improvements, and support customer retention and growth.

Requirements

Requires a bachelor's degree in a related field and 10+ years of professional experience, including 3–5 years in a customer-facing leadership role such as account management, program management, or customer success. Candidates should bring enterprise service-delivery experience, strong relationship and executive communication skills, global team coordination experience, and knowledge of cloud hosting and managed services.

Skills

Client Success Management
Enterprise Account Management
Managed Services
Cloud Hosting
Program Management
Executive Communication
Service Delivery
Service Level Management
Change Management
Risk Mitigation
Cross-Functional Leadership
Global Team Coordination
Performance Analysis
Continuous Improvement
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Managed Services
Cloud Hosting
Financial Services
Enterprise Account Management
Client Success
Customer Success
Program Management
Service Delivery
Service Level Commitments
Contractual Obligations
Customer Governance
Change Management
Moves, Adds, And Changes
Operational Risk
Executive Reporting
Customer Retention
Global Delivery Organizations
Distributed Teams
EDI
B2B E-Commerce
Microsoft Office
Information Management
Digital Transformation

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Work requirements

Jobs in Canada