Jobs in Canada

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Added 3 hours ago
WS
Senior Millwright
Wolf Steel Ltd
Barrie, ON
- Full-time
Job Purpose: The Millwright will play a crucial role in supporting the team within our highly technical fabrication facility. They will be responsible for the installation, maintenance,…
Added 3 hours ago
WS
Senior Millwright
Wolf Steel Ltd
Barrie, ON
- Full-time
Shift: Day Shift - 7:00am to 3:30pm
Added 4 hours ago
V
Technical Marketing Specialist
Vale
Canada
- Full-time
…global markets. The role is based in Toronto and reports to the Senior Market Development Manager. The Technical Marketing Specialist is responsible for connecting technical product…
Added 5 hours ago
GC
Développeur(euse) de logiciels sénior | Senior Software Developer
Game Companies
Montreal, QC
- Full-time
We are looking for a Senior Software Developer to join our team in Montreal. You will drive the technical direction of our core API Gateways, which process a billion daily calls, and shape…
Added 5 hours ago
GC
Senior Software Engineer | Développeur(euse) de logiciels sénior
Game Companies
Montreal, QC
- Full-time
Développeur(euse) de logiciels sénior, Unity Services Foundation
Added 5 hours ago
GC
Sr. Full Stack Engineer
Game Companies
Montreal, QC
- Full-time
As a Senior Full-Stack Engineer on the Unified Ads Platform team, you'll own the service layer where advertiser and publisher entities live. Campaigns and budget caps, applications and ad…
Added 5 hours ago
VB
Engineer - Ground Control
Vale Base Metals
Toronto, ON
- Full-time
…Ontario, Canada. This is a permanent position reporting to the Sr. Manager, Geomechanics Studies – Mining Geotechnical, Vale Base Metals (VBM). The role falls under the CTO’s Mining &…
Added 6 hours ago
C
Gestionnaire principal(e) régional(e) des installations / Regional Facilities Sr Manager
CBRE
Montreal, QC
- Full-time
As a CBRE Regional Facilities Senior Manager, you will manage a team responsible for providing overseeing building operations and maintenance for a facility, campus, or portfolio of medium…
Added 7 hours ago
C
Gestionnaire de projets SAP senior (bilingue français/anglais)
CGI
Montreal, QC
- Full-time
SCGI is seeking a Senior Project Manager (Bilingual French/English) to lead complex SAP implementation and integration initiatives in manufacturing and supply chain environments. The…
Added 7 hours ago
VB
Technical Marketing Specialist
Vale Base Metals
Toronto, ON
- Full-time
…global markets. The role is based in Toronto and reports to the Senior Market Development Manager. The Technical Marketing Specialist is responsible for connecting technical product…
Added 7 hours ago
VB
Sr. Specialist - Project Risk Management
Vale Base Metals
Toronto, ON
- Full-time
This permanent position reports to the Sr. Manager, Project Controls – Canada and provides senior functional leadership for Project Risk Management across Vale Base Metals’ Canadian studies…
Added 7 hours ago
VB
Specialist, Technical - Business Planning Architecture
Vale Base Metals
Toronto, ON
- Full-time
Strong project and program management capabilities.
Added 7 hours ago
Sr AVP- Sr Engagement Manager
EXL
Canada
Ability to lead multidisciplinary teams across business consulting, data engineering, analytics, AI, architecture, program management, and change enablement.
Added 7 hours ago
FN
Application Business Analyst, IT Application Management
First National Financial LP
Toronto, ON · East York, ON
- Contract
Hybrid working environment (2-3 days in office)
Added 7 hours ago
SC
Commercial Lead
SYSTRA Canada
Toronto, ON
- Full-time
The Senior Commercial Manager will be responsible for managing the detailed day-to-day tasks and streamlining the commercial management processes:
Added 7 hours ago
OT
Senior Cloud Service Manager- Financial Services
Open Text Corporation
Richmond Hill, ON
- Other
10+ years of professional experience with at least 3-5 years in account management, program management, customer success, technical account management, or a related customer-facing…
Added 8 hours ago
M
Senior Manager, Audit Services
Manulife
Toronto, ON · Waterloo, ON
- Full-time
About the Audit Group: Join Manulife's Audit and Advisory Services team, where we partner with management to enhance risk control and organizational resilience. We deliver insightful…
Added 8 hours ago
G
Business Development & Proposal Manager
GFT
Toronto, ON
- Full-time
Must have the requisite experience in Toronto AEC markets
Added 8 hours ago
PC
SR&ED and Incentives, Senior Manager
Pwc Canada
Halifax, NS
- Full-time
…business issues related to tax credits and incentives. As a Senior Manager and experienced Scientific Research & Experimental Development (SR&ED) and government incentives practitioner, you…
Added 9 hours ago
SE
Sr End User Key Accounts Manager, Power & Grid
Schneider Electric
Toronto, ON · Milton, ON
- Full-time
As Senior End User Key Accounts Manager, Power & Grid, you will own the strategy for a portfolio of key accounts, build relationships from technical teams to executive leadership, and…
Added 9 hours ago
W&
Senior Tax Specialist
Wilkinson & Company LLP
Belleville, ON
- $70,000 to $100,000 CAD / year
…the opportunity to take ownership of your work, develop your technical expertise and build long-term, meaningful relationships with…
Added 9 hours ago
W&
Senior Tax Specialist
Wilkinson & Company LLP
Trenton, NS
- $70,000 to $100,000 CAD / year
…the opportunity to take ownership of your work, develop your technical expertise and build long-term, meaningful relationships with…
Added 9 hours ago
W&
Senior Tax Specialist
Wilkinson & Company LLP
Kingston, ON
- $70,000 to $100,000 CAD / year
…the opportunity to take ownership of your work, develop your technical expertise and build long-term, meaningful relationships with…
Added 9 hours ago
TR
Vice-président(e) exécutif(ve) (VPE)
Tender Retail
ON · Ontario, Canada
- Full-time
…is the largest in Canada, with experts who understand every technical, operational and business facet of payment systems, backed by a solid mastery of international standards and best…
Added 9 hours ago
TC
Senior Quality Assurance Manager – Food Manufacturing
TROIS Collective
Toronto, ON
- Full-time
On-site (5 days per week)

Open Text Corporation

Senior Cloud Service Manager- Financial Services

Richmond Hill, ON, Canada

Apply on careers.opentext.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 8, 2026

Original job description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

As a Senior Client Success Manager, you will serve as the primary point of contact for a portfolio of high-value Managed Services customers, owning the overall client delivery experience from onboarding through steady-state operations. You will lead cross-functional teams to ensure service excellence, operational performance, and customer satisfaction while helping clients achieve their business objectives.

YOU ARE GREAT AT

Manage a portfolio of 10-15 Managed Services programs and customer accounts.
Act as the trusted advisor and primary relationship owner for assigned customers.
Ensure contractual obligations and service level commitments are achieved.
Lead cross-functional teams to resolve customer issues and mitigate operational risks.
Establish and maintain governance, communication, and reporting cadences with customers.
Monitor program performance, identify improvement opportunities, and drive continuous service optimization.
Coordinate change management activities, including moves, adds, and changes.
Deliver executive-level program updates, dashboards, and service reviews.
Partner closely with Sales, Solution Consulting, Product Management, Engineering, Professional Services, and Support teams to ensure successful customer outcomes.
Foster long-term customer relationships and contribute to customer retention and growth opportunities.

Building strong, trusted relationships with customers and executive stakeholders.
Managing complex customer engagements with a high degree of autonomy.
Influencing and coordinating matrixed teams across multiple functions and geographies.
Identifying, assessing, and mitigating operational and delivery risks.
Communicating clearly and effectively with both technical and business audiences.
Driving accountability and ensuring successful execution against commitments.
Managing competing priorities in a fast-paced, customer-facing environment.
Applying best practices in service delivery, account management, and customer success.
Analyzing service performance data and translating insights into action plans.
Leading customer discussions with professionalism and confidence.

WHAT YOU NEED TO SUCCEED

Bachelor's degree in Management Information Systems, Business, Information Technology, or a related discipline.
10+ years of professional experience with at least 3-5 years in account management, program management, customer success, technical account management, or a related customer-facing leadership role.
Proven success leading large-scale enterprise customer engagements throughout the engagement lifecycle.
Experience working with enterprise customers in complex service delivery environments.
Previous leadership experience managing major customer accounts or cross-functional teams is preferred.
Strong customer relationship management and executive communication skills.
Experience working with global delivery organizations and distributed teams.
Knowledge of cloud hosting and managed services business models.
Enterprise account management experience.
Strong organizational, planning, and prioritization capabilities.
Ability to work independently while driving collaboration across teams.
Understanding of change management and service delivery best practices.
Strong analytical and problem-solving abilities.
Proficiency with Microsoft Office applications.
EDI/B2B e-commerce knowledge is considered an asset.

ONE LAST THING

OpenText is more than a global technology leader - we are a values-driven community built on trust, accountability, and innovation. Here, ownership matters, collaboration is essential, and your work makes a real impact. Join us to help shape the future of information management while building a career where your voice is heard and your contributions truly matter.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $72,160 - $108,240; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

Apply on careers.opentext.com About employer

More about this job

Responsibilities

Manage a portfolio of high-value managed services customers as the primary relationship owner, overseeing delivery, contractual commitments, service levels, governance, and customer satisfaction. Lead cross-functional teams, resolve issues and risks, report on performance, drive service improvements, and support customer retention and growth.

Requirements

Requires a bachelor's degree in a related field and 10+ years of professional experience, including 3–5 years in a customer-facing leadership role such as account management, program management, or customer success. Candidates should bring enterprise service-delivery experience, strong relationship and executive communication skills, global team coordination experience, and knowledge of cloud hosting and managed services.

Skills

Client Success Management
Enterprise Account Management
Managed Services
Cloud Hosting
Program Management
Executive Communication
Service Delivery
Service Level Management
Change Management
Risk Mitigation
Cross-Functional Leadership
Global Team Coordination
Performance Analysis
Continuous Improvement
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Managed Services
Cloud Hosting
Financial Services
Enterprise Account Management
Client Success
Customer Success
Program Management
Service Delivery
Service Level Commitments
Contractual Obligations
Customer Governance
Change Management
Moves, Adds, And Changes
Operational Risk
Executive Reporting
Customer Retention
Global Delivery Organizations
Distributed Teams
EDI
B2B E-Commerce
Microsoft Office
Information Management
Digital Transformation

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Work requirements

Jobs in Canada