Jobs in Canada

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Added 11 mins ago
A
Parts Advisor - Dodge City
AutoCanada
Saskatoon, SK
- $54,000 to $66,000 CAD / year
- Other
A Wholesale Parts Advisor is primarily responsible for working with and growing the volume of parts sales to independent repair shops, dealerships, and body shops within a defined…
Added 11 mins ago
T
Bodily Injury, Claims Advisor II
TD
Burlington, ON
- Full-time
This is a primarily onsite position, with an expectation to work from the office 4 days per week
Added 11 mins ago
CM
CONCEPTEUR D’EXPERIENCES DE VOYAGE BILINGUE POUR LE SERVICE A LA CLIENTELE / BI-LINGUAL GUEST SERVICE TRAVEL ADVISOR
Club Med
Montreal, QC
- Full-time
…une carrière professionnelle exceptionnelle ? Notre centre de service clients, situé au centre-ville de Montréal est à la recherche de conseillers de services à la clientèle d’expérience…
Added 11 mins ago
EM
Development and Alumni Engagement Student Liaison
EKU Master of Public Administration Program
Richmond, BC
- Full-time
…daily administrative duties of the division, provide customer service to alumni, donors, students, and potential future colonels, and work closely with the Development and Alumni Engagement…
Added 12 mins ago
AF
HR Generalist
Armstrong Fluid Technology
Toronto, ON
- Full-time
The role partners with leaders across Engineering, Product Management, Sales, Service, Manufacturing, Supply Chain, Operations, and Corporate Functions to translate business priorities into…
Added 27 mins ago
Sr AVP- Sr Engagement Manager
EXL
Canada
Identify high-value use cases supporting throughput, productivity, quality, cost, service, working capital, asset performance, safety, and sustainability outcomes.
Added 42 mins ago
A
Bilingual Enterprise Solutions Architect
Arctiq
Quebec, QC
- Full-time
…& AI, Autonomous Operations & Intelligence, and Enterprise Service Management. We help organizations operate, secure, and modernize complex environments by unifying infrastructure,…
Added 42 mins ago
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Financial Advisor CIRO-ID
CIBC
Richmond Hill, ON · Yonge and High Tech Banking Centre
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 42 mins ago
WF
Insurance Advisor
Western Financial Group
Victoria, BC
- Contract
Insurance Advisor - Victoria (3 month contract)
Added 57 mins ago
OT
Senior Cloud Service Manager- Financial Services
Open Text Corporation
Richmond Hill, ON
- Other
…operations. You will lead cross-functional teams to ensure service excellence, operational performance, and customer satisfaction while helping clients achieve their business…
Added 1 hour ago
S
Interim Manager
sephora.com
Edmonton, AB
- Full-time
…a specific Sephora store location. You will support in all service-related areas such as the Beauty, Skincare and Fragrance Studio (as applicable) and classes within the…
Added 1 hour ago
Associate Wealth Advisor
First West
Victoria, BC
We are currently seeking an Associate Wealth Advisor to join our team in Victoria.
Added 1 hour ago
PC
SR&ED and Incentives, Senior Manager
Pwc Canada
Halifax, NS
- Full-time
Be a market-facing leader, building and nurturing relationships with clients, prospects and referral networks to position the firm as a trusted advisor on SR&ED and incentives
Added 3 hours ago
IG
Energy Marshall
Insight Global
Woodbridge, ON
- $70 to $85 CAD / hour
- Contract
- Communication of Technical Service Bulletins to Contractor.
Added 3 hours ago
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Beauty Advisor - Part Time
sephora.com
Charlottetown, PE
- $18 to $21.2 CAD / hour
Your role at Sephora Canada: As a Beauty Advisor, you'll be the face of Sephora Canada’s welcoming every client with warmth, confidence, and a passion for all things beauty. Through…
Added 3 hours ago
EL
Beauty Advisor/Artist Freelancer/On-Call
Estée Lauder Companies
Victoria, BC
- Full-time
⁃ All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service
Added 3 hours ago
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Senior Administrative Assistant
MNP
Langley (District), BC · Langley, BC
- Full-time
…firm by supporting internal and external clients. As a trusted advisor, you’ll ensure the efficient and effective operation of our…
Added 4 hours ago
FH
Indigenous Cultural Advisor
Fraser Health
Surrey, BC
- Full-time
Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:
Added 4 hours ago
R
Client Care Advisor, Private Banking
RBC
Richmond Hill, ON
- Full-time
As a key member of the Private Banking team, the Client Care Advisor is responsible for creating a tailored and memorable welcome experience at our Vancouver Private Banking Office. You…
Added 4 hours ago
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TD Wealth- Client Service Associate- Private Investment Advice
TD
Quebec, QC
- Full-time
…clients? If so, then get onboard for the position of PIA Client Service Associate. In this role, you will provide dedicated specialized administrative support to an Investment Advisor or…
Added 4 hours ago
Financial Advisor (3-Month Contract) - Westmount, Edmonton, AB
Scotiabank
Edmonton, AB
…Banking Branch network, our focus is to provide exceptional service throughout the customer’s journey…
Added 4 hours ago
CA
Sales Support Specialist
Centurion Associates Inc
Toronto, ON
- Full-time
Reporting to the Vice President of National Advisor Sales, the Sales Support Specialist is responsible for the professional administration and support of all sales and marketing activities…
Added 4 hours ago
LM
Senior Surety Claims Counsel OR Senior Surety Claims Expert
Liberty Mutual Canada
Remote, Canada
- Full-time
- Remote
…solutions, ease of doing business, and consistent, responsive service. Global Surety is dedicated to the communities we serve and highly values a diverse workforce in more than 16…
Added 5 hours ago
CU
Senior Records Officer
Carleton University
Ottawa, ON
- Other
The incumbent must possess the following qualifications:
Added 5 hours ago
EI
Emergency Planning & Security Specialist - 18 month term
Edmonton International Airport (YEG)
Edmonton, AB
- Contract

Open Text Corporation

Senior Cloud Service Manager- Financial Services

Richmond Hill, ON, Canada

Apply on careers.opentext.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 8, 2026

Original job description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

As a Senior Client Success Manager, you will serve as the primary point of contact for a portfolio of high-value Managed Services customers, owning the overall client delivery experience from onboarding through steady-state operations. You will lead cross-functional teams to ensure service excellence, operational performance, and customer satisfaction while helping clients achieve their business objectives.

YOU ARE GREAT AT

Manage a portfolio of 10-15 Managed Services programs and customer accounts.
Act as the trusted advisor and primary relationship owner for assigned customers.
Ensure contractual obligations and service level commitments are achieved.
Lead cross-functional teams to resolve customer issues and mitigate operational risks.
Establish and maintain governance, communication, and reporting cadences with customers.
Monitor program performance, identify improvement opportunities, and drive continuous service optimization.
Coordinate change management activities, including moves, adds, and changes.
Deliver executive-level program updates, dashboards, and service reviews.
Partner closely with Sales, Solution Consulting, Product Management, Engineering, Professional Services, and Support teams to ensure successful customer outcomes.
Foster long-term customer relationships and contribute to customer retention and growth opportunities.

Building strong, trusted relationships with customers and executive stakeholders.
Managing complex customer engagements with a high degree of autonomy.
Influencing and coordinating matrixed teams across multiple functions and geographies.
Identifying, assessing, and mitigating operational and delivery risks.
Communicating clearly and effectively with both technical and business audiences.
Driving accountability and ensuring successful execution against commitments.
Managing competing priorities in a fast-paced, customer-facing environment.
Applying best practices in service delivery, account management, and customer success.
Analyzing service performance data and translating insights into action plans.
Leading customer discussions with professionalism and confidence.

WHAT YOU NEED TO SUCCEED

Bachelor's degree in Management Information Systems, Business, Information Technology, or a related discipline.
10+ years of professional experience with at least 3-5 years in account management, program management, customer success, technical account management, or a related customer-facing leadership role.
Proven success leading large-scale enterprise customer engagements throughout the engagement lifecycle.
Experience working with enterprise customers in complex service delivery environments.
Previous leadership experience managing major customer accounts or cross-functional teams is preferred.
Strong customer relationship management and executive communication skills.
Experience working with global delivery organizations and distributed teams.
Knowledge of cloud hosting and managed services business models.
Enterprise account management experience.
Strong organizational, planning, and prioritization capabilities.
Ability to work independently while driving collaboration across teams.
Understanding of change management and service delivery best practices.
Strong analytical and problem-solving abilities.
Proficiency with Microsoft Office applications.
EDI/B2B e-commerce knowledge is considered an asset.

ONE LAST THING

OpenText is more than a global technology leader - we are a values-driven community built on trust, accountability, and innovation. Here, ownership matters, collaboration is essential, and your work makes a real impact. Join us to help shape the future of information management while building a career where your voice is heard and your contributions truly matter.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $72,160 - $108,240; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

Apply on careers.opentext.com About employer

More about this job

Responsibilities

Manage a portfolio of high-value managed services customers as the primary relationship owner, overseeing delivery, contractual commitments, service levels, governance, and customer satisfaction. Lead cross-functional teams, resolve issues and risks, report on performance, drive service improvements, and support customer retention and growth.

Requirements

Requires a bachelor's degree in a related field and 10+ years of professional experience, including 3–5 years in a customer-facing leadership role such as account management, program management, or customer success. Candidates should bring enterprise service-delivery experience, strong relationship and executive communication skills, global team coordination experience, and knowledge of cloud hosting and managed services.

Skills

Client Success Management
Enterprise Account Management
Managed Services
Cloud Hosting
Program Management
Executive Communication
Service Delivery
Service Level Management
Change Management
Risk Mitigation
Cross-Functional Leadership
Global Team Coordination
Performance Analysis
Continuous Improvement
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Managed Services
Cloud Hosting
Financial Services
Enterprise Account Management
Client Success
Customer Success
Program Management
Service Delivery
Service Level Commitments
Contractual Obligations
Customer Governance
Change Management
Moves, Adds, And Changes
Operational Risk
Executive Reporting
Customer Retention
Global Delivery Organizations
Distributed Teams
EDI
B2B E-Commerce
Microsoft Office
Information Management
Digital Transformation

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Work requirements

Jobs in Canada