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Added 42 mins ago
AI
Service Manager - 417 Nissan
AutoCanada Inc.
Ottawa, ON
- $75,000 to $125,000 CAD / year
- Full-time
…Team Members, customers and operational excellence fuels our…
Added 2 hours ago
EH
Business Development Account Manager (AM) - Western Canada
Edgewood Health Network Inc
Canada
- $80,000 to $95,000 CAD / year
- Full-time
The Business Development Account Manager (AM) is responsible for managing, retaining and growing a portfolio of corporate clients while building strong, trusted and long-term partnerships.…
Added 2 hours ago
BT
Manager
Baker Tilly Canada
Moncton, NB · Greater Moncton, NB
- Full-time
We are looking for a Manager to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll collaborate with a…
Added 3 hours ago
MC
Assistant Project Manager - Heavy Civil
Morgan Construction & Environmental Ltd.
AB
- Other
At Morgan, we don’t just build projects, we build careers and futures! Join us as a ASSISTANT PROJECT MANAGER - HEAVY CIVIL and play a pivotal role in our dynamic world of heavy civil…
Added 3 hours ago
FH
Project Manager - Redevelopment & Major Projects
Fraser Health
Surrey, BC
- Full-time
As a Project Manager - Redevelopment & Major Projects you will advise on change strategies, approaches, and provide project and change services specific to the New Surrey Hospital & Cancer…
Added 3 hours ago
FH
Clinical Nurse Educator, Long Term Care & Assisted Living - Burnaby
Fraser Health
Burnaby, BC
- Full-time
…patients/clients/residents/families. Measures education plan success and amends plans accordingly. Participates in research, policy, quality improvement, and risk management activities. The…
Added 3 hours ago
K
Senior Manager, Turnaround & Restructuring - Deal Advisory
KPMG
ON · Toronto, Ontario
- Full-time
Are you a talented leader with a proven track record for motivating teams and delivering exceptional client service?
Added 3 hours ago
K
Manager, Tax
KPMG
Kamloops, BC
- Full-time
Excellent client service skills with the ability to understand the client's business
Added 3 hours ago
K
Senior Manager, Transaction Services
KPMG
Vancouver, BC
- Full-time
As a Senior Manager in Transaction Services, you will lead complex engagements and multidisciplinary teams, work closely with Partners and senior client executives, and apply both strong…
Added 3 hours ago
K
Senior Manager, Tax
KPMG
Kamloops, BC
- Full-time
Excellent client service skills with the ability to understand the client's business
Added 3 hours ago
R
Principal Product Manager, AI Solutions
RBC
Vancouver, BC
- Full-time
Set ambitious objectives and key results (OKRs) to measure product success and drive continuous improvement;
Added 4 hours ago
SW
Portfolio Manager | Associate Portfolio Manager | Wealth Manager - SJF - Markham
Scotia Wealth Management
Markham, ON
- Full-time
Professionals who lead client relationships by collaborating closely with SJF’s Total Wealth and CRIA teams, without holding discretionary registration. We provide the training and support…
Added 4 hours ago
SB
Open for Account Executives
Sterling Brokers
Canada
- Full-time
…prospecting and relationship building is crucial for sustained success in the competitive…
Added 4 hours ago
B
Facility Manager III
BGIS
Montreal, QC
- Full-time
The Facility Manager III ensures that client facilities are operated and maintained cost-effectively, safely, efficiently as per the operating parameters of the Statement of Work and…
Added 5 hours ago
B
Facility Manager III
BGIS
Toronto, ON
- Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
Added 5 hours ago
T
Senior IT Developer
TD
London, ON · Toronto, ON · Mississauga, ON
- Full-time
You’ll be expected to work primarily onsite at a TD location for meetings, team events and experiences. The hiring manager will provide more information about how this works for their team.
Added 5 hours ago
T
Modelling / Forecasting Senior Analyst (Quants)
TD
Toronto, ON · Markham, ON
- Full-time
…Canada and U.S. jurisdictions. The position reports to Senior Manager, Advanced Analytics – Liquidity Risk Management Model…
Added 5 hours ago
T
PIA Client Service Associate
TD
Montreal, QC
- Full-time
…value clients? If so, then get onboard for the position of PIA Client Service Associate. In this role, you will provide dedicated specialized administrative support to an Investment Advisor…
Added 5 hours ago
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TDIP - Associate Director, Relationship Management
TD
Toronto, ON
- Full-time
As a trusted advisor, the Associate Director develops deep client relationships, delivers deposit, treasury, operational banking and credit solutions, and partners across TD to support…
Added 5 hours ago
J&
Spécialiste clinique en échographie - Ultrasound Clinical Specialist - (Montreal, QC) - Johnson & Johnson MedTech, L'électrophysiologie
Johnson & Johnson Innovative Medicine
Markham, ON · Montreal, QC
- Full-time
…l’alignement et la cohérence dans l’offre du meilleur service client, tout en maximisant temps et…
Added 5 hours ago
C
Audit Manager, Technology Operations & Security
CIBC
Toronto, ON
- Full-time
…practices, procedures and principles that enable you to analyze client operations, assess risks, and select the most suitable audit approach. You must have proven ability to write…
Added 5 hours ago
B
SENIOR MANAGER, SECURITY AND DISBURSEMENT - Montreal, St. Laurent, Laval, Moncton
BDC
Moncton, NB · Montreal, QC · Laval, QC
- Full-time
The Senior Manager, Security and Disbursement, is responsible for ensuring that all due diligence and verifications are completed prior to the disbursement of loans. He or she works on the…
Added 6 hours ago
AI
Project Manager Estimator - Low Voltage
Ainsworth Inc
Edmonton, AB · Calgary, AB
- Full-time
As the Project Manager Estimator - Low Voltage, you drive project success through technical expertise, strong leadership, and a customer‑focused approach. You support both sales and…
Added 6 hours ago
AI
Security Systems Application Specialist
Ainsworth Inc
Mississauga, ON
- Full-time
Reporting to the Project Manager, you will have the opportunity to execute and lead various security system projects. Your role will encompass estimation, engineering design, programming,…
Added 6 hours ago
B
Client Service Associate, BMO Nesbitt Burns
BMO
Calgary, AB · CALG
- Full-time
…operations with day-to-day administration and provides exceptional client service to support achievement of business objectives. A client-focused role, committed to managing and growing…

Open Text Corporation

Sr. Client Manager

Richmond Hill, ON, L4B 4N8, Canada

Apply About employer

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Job details

Posting language: English
Posted: Oct 2, 2026

Original job description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

Senior Client Managers at OpenText are part of a global team of highly skilled and entrepreneurial professionals who understand that their clients are experiencing unprecedented change. Your clients trust you to help solve their most pressing business challenges and support them on their digital transformation journey.

In this role, you will be responsible for developing and strengthening strategic relationships within assigned accounts by protecting and growing OpenText revenue. You will promote OpenText's solutions, support, and services capabilities. Through formal and informal engagement activities, you will market our capabilities to existing clients with a view to securing strategic enterprise agreements and driving high-touch client interactions at all levels.

As the primary point of contact for your assigned accounts, you will work closely with Sales, Services, Support, Legal, and Finance teams to ensure client satisfaction and long-term success.

WHAT THE ROLE OFFERS

Sell the value of OpenText services and support programs while driving retention and expansion through relationship development with stakeholders from manager level through the C-suite.
Quote, establish regular outreach cadences, position upsell opportunities, conduct proactive follow-up, and close renewals before expiration.
Identify and develop new opportunities within existing accounts and the broader internal and external landscape.
Develop a strong understanding of product roadmaps and communicate relevant information to both internal teams and clients.
Manage client escalations in partnership with cross-functional teams to ensure client satisfaction and continuous improvement.
Lead and participate in onsite client meetings

YOU ARE GRET AT:

Developing and maintaining post-sales relationships with enterprise clients to drive renewal and expansion opportunities.
Negotiating with stakeholders across multiple levels of an organization.
Managing, supporting, and growing an assigned portfolio of accounts.
Operating independently with minimal supervision and strong decision-making ability.
Achieving and exceeding revenue objectives within assigned accounts.
Managing client escalations and driving positive outcomes.
Account planning, forecasting, and strategic relationship management.

WHAT YOU NEED TO SUCCEED

3-5+ years of experience in an enterprise-level, client-facing role within Sales, Account Management, Customer Success, or a related field (enterprise software experience is an asset).
An innovative and creative approach to solving complex business challenges.
Proven ability to engage effectively with all levels of an organization, including executive leadership.
Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
Excellent communication, presentation, and negotiation skills.
Demonstrated ability to collaborate across teams and functions to achieve results.
Ability to work effectively under pressure and meet demanding deadlines.
Think creatively. Act professionally.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $63,440 - $95,160; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

The Senior Client Manager is responsible for developing and strengthening strategic relationships within assigned accounts to protect and grow revenue. They will act as the primary point of contact, collaborating with internal teams to ensure client satisfaction and drive long-term success.

Requirements

Candidates must have 3-5+ years of experience in an enterprise-level, client-facing role such as Sales or Account Management. Strong organizational, communication, and negotiation skills are required to manage complex business challenges and engage with executive leadership.

Skills

Account management
Sales
Customer success
Negotiation
Enterprise software
Revenue growth
Client retention
Account planning
Forecasting
Communication
Presentation
Problem solving
Cross-functional collaboration
Decision-making
Stakeholder management

Benefits

Health benefits
Financial wellbeing support
Vacation entitlement
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Information management
Digital transformation
Enterprise agreements
Upsell
Renewals
Product roadmaps
Client escalations
C-suite engagement
Account management
Sales
Customer success
Strategic planning
Forecasting
Negotiation
Enterprise software
Relationship management
Cross-functional teams
Revenue objectives
Client satisfaction
Business challenges

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