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Added 1 month ago
QF
Senior Manager, Advanced Credit Risk Modelling (Questbank)
Questrade Financial Group
Toronto, ON · North York, ON
- Full-time
We’re looking for our next Sr. Manager, Advanced Credit Risk Modelling. Could It Be You?
Added 1 month ago
Senior Manager, Advanced Credit Risk Modelling (Questbank)
Questrade Financial Group
Toronto, ON
We’re looking for our next Sr. Manager, Advanced Credit Risk Modelling. Could It Be You?
Added 1 month ago
VV
Senior FPGA Design Engineer
Veracity Ventures Inc.
Hamilton, ON
- $110,000 to $150,000 CAD / year
- Full-time
- Generate high-quality technical documentation.
Added 1 month ago
GD
Canada Tax Manager
General Dynamics Land Systems–Canada
London, ON
- Full-time
TheCanada Tax Manager opening is a current vacant position at General Dynamics Land Systems – Canada. The base salary hiring range for this position is $132,000 to $173,000 per year. Once…
Added 1 month ago
E
Technical Product Specialist – Media Transport
Evertz
Burlington, ON
- Full-time
Evertz is looking for a self-motivated Technical Product Specialist with superb technical skills and sharp business acumen to join our Product Management team within R&D. The ideal…
Added 1 month ago
TH
Business Analyst, Information Systems (Askuity division)
The Home Depot Canada
Toronto, ON
- Full-time
…bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and…
Added 1 month ago
EM
Technical Product Specialist – Media Transport
Evertz Microsystems Limited
Burlington, ON
- Full-time
Evertz is looking for a self-motivated Technical Product Specialist with superb technical skills and sharp business acumen to join our Product Management team within R&D. The ideal…
Added 1 month ago
Project Manager (Nuclear)
Eclipse Automation
Cambridge, ON
The Senior Project Manager will provide leadership and coordination of project management functions. Working directly with applications department, customers and Project team to direct…
Added 1 month ago
4
Sr. Manager - Business Development – Defence Systems
49North
Halifax, NS
- Full-time
Industrial & Technical Alignment: Work with engineering and program teams to translate complex operational requirements (such as AI-driven autonomy, sensor fusion, and secure…
Added 1 month ago
Business Solution Owner (HYBRID)
McCormick & Company
Mississauga, ON
…Enablement Team. The Business Solution Owner will report to the Sr. Manager Digital Growth Enablement. This position will be located at our Mississauga office in Ontario,…
Added 1 month ago
M
Sr. Manager - Business Development – Defence Systems
MDA
Richmond, BC · Halifax, NS · Ottawa, ON
- Full-time
Industrial & Technical Alignment: Work with engineering and program teams to translate complex operational requirements (such as AI-driven autonomy, sensor fusion, and secure…
Added 1 month ago
SH
Sr Clinical Project Manager - Early Phase
Syneos Health
Toronto, ON
- Full-time
…development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards…
Added 1 month ago
SH
Sr Clinical Project Manager - Early Phase
Syneos Health
Toronto, ON
- Full-time
…development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards…
Added 1 month ago
A
Spécialiste de la chaîne d'approvisionnement et Qualité / Supply Chain Quality Specialist (SCQS)
Airbus
Mirabel, QC · Montreal, QC
- Full-time
…d'approvisionnement et Qualité pour rejoindre notre équipe de manager de la qualité et de l’approvisionnement basée à Mirabel (Québec, Canada), où vous [exemple: travaillerez conjointement…
Added 1 month ago
CG
Laboratory Technician - Hazardous Locations
CSA Group
Toronto, ON
- $2,914 to $3,379.7 CAD / week
- Full-time
Records technical data, draft reports. Performs mathematical calculations required to summarize test results as applicable. Relates test results to product specifications. Acts as a liaison…
Added 1 month ago
SH
Sr Clinical Project Manager - Early Phase
Syneos Health
Montreal, QC
- Full-time
…development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards…
Added 1 month ago
SH
Sr Clinical Project Manager - Early Phase
Syneos Health
Quebec, QC
- Full-time
…development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards…
Added 1 month ago
SH
Sr Clinical Project Manager - Early Phase
Syneos Health
Quebec, QC
- Full-time
…development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards…
Added 1 month ago
M
Sr. Engineering Manager - Digital Engineering - FPGA and DSP
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
The Engineering Manager manages an entire small to medium-sized technical department, recruiting and retaining a workforce with the key technical skills required to ensure the successful…
Added 1 month ago
Sr. Technical Program Manager, Alexa Connections
Amazon
Vancouver, BC
As a Sr. Technical Program Manager, you'll drive the development of next-generation features powered by advanced AI technologies, including Generative, Agentic, and Real-time AI. You'll…
Added 1 month ago
HA
Sr Advance Project Engineer-Test Design and Process Lead
Honeywell Aerospace
Mississauga, ON
- Full-time
Manage the program plan, including scope, schedule, cost, technical aspects, resources, and risks
Added 1 month ago
T
Sr Mgr, Process Improvement & Transformation
telMAX
Markham, ON
- $90,000 to $130,000 CAD / year
SENIOR MANAGER, PROCESS IMPROVEMENT & TRANSFORMATION
Added 1 month ago
CP
Sr. Finance Analyst - External Reporting
Canada Packers Inc.
Mississauga, ON
- Full-time
Reporting to the Manager, External Reporting, the Sr. Finance Analyst supports the preparation of the Company’s consolidated financial statements under IFRS and its continuous disclosure…
Added 1 month ago
BJ
Manager, Website & Conversion Optimization
Blue J
Toronto, ON
- $95,000 to $120,000 CAD / year
- Full-time
We're continuing to scale our go-to-market strategy and are looking for a Manager, Website & Conversion Optimization - a technically adept "site producer" who will play a key role in…
Added 2 months ago
T
Engineering Project Manager, Charging
Tesla
Quebec, QC
- Full-time
The Engineering Project Manager, Charging role entails active program coordination of all design and pre-construction phases of Tesla’s Charging sites, including construction feasibility,…

Closed listing

Open Text Corporation

Sr. Client Operations Program Manager

Waterloo, ON, N2L 0A1, Canada

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: 2-4 years of experience in program coordination, business operations, process improvement, training, change management, project coordination, or a related area.
Posting language: English
Posted: Sep 17, 2026

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Original job description

Archived listing. The details below describe a past opening.

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT
A Client Operations Program Manager, Training, Process & Enablement Business Readiness at OpenText is more than just a role, it's an opportunity to help shape how our Global Technical Support organization operates, learns, and evolves. As a key contributor, you will play an important role in driving operational excellence by supporting business readiness initiatives, improving processes, enhancing training programs, and enabling the successful adoption of new tools, technologies, and ways of working.

In this role, you will partner with leaders and cross-functional teams across the business to identify opportunities for improvement, coordinate impactful programs, and create scalable solutions that enhance both employee and customer experiences. Your work will directly influence how teams adapt to change, build new capabilities, and deliver exceptional service to customers around the world.

If you are passionate about process improvement, organizational effectiveness, continuous learning, and driving meaningful business outcomes, this role offers a unique opportunity to grow your expertise while making a measurable impact across a global organization.

WHAT THE ROLE OFFERS
Program Coordination & Execution
• Support the planning, coordination, and execution of operational and transformation initiatives.
• Assist in developing project plans, timelines, meeting cadences, and status reporting.
• Track action items, risks, dependencies, and milestones to help ensure successful delivery.
• Coordinate activities across multiple teams and stakeholders.
• Prepare project updates, presentations, and communications for leadership reviews.

Process Improvement Support
• Assist in documenting and analyzing existing workflows and business processes.
• Participate in process mapping exercises and identify opportunities for improvement.
• Gather data and stakeholder feedback to support continuous improvement efforts.
• Help track operational metrics and identify trends requiring attention.
• Contribute to process improvement recommendations and implementation activities.

Business Readiness & Change Enablement
• Support business readiness activities associated with process, system, and organizational changes.
• Assist in preparing stakeholder communications and adoption materials.
• Coordinate readiness activities, training schedules, and rollout support efforts.
• Collect feedback from stakeholders and help monitor adoption effectiveness.
• Participate in change impact assessments and readiness planning exercises.

Training & Enablement Development
• Create and maintain training materials, job aids, knowledge articles, process guides, and reference documentation.
• Translate operational and technical information into easy-to-understand content.
• Support delivery of training sessions, workshops, and knowledge-sharing activities.
• Assist with maintenance of learning resources and training repositories.
• Gather feedback and recommend updates to improve learning effectiveness.

Documentation & SOP Management
• Develop and maintain Standard Operating Procedures (SOPs), workflow documentation, and process guides.
• Ensure documentation is accurate, current, and aligned with organizational standards.
• Support governance activities by maintaining documentation repositories and version controls.
• Partner with subject matter experts to capture and document business knowledge.

Collaboration & Stakeholder Support
• Build strong working relationships with business, operations, and technical teams.
• Participate in stakeholder meetings and facilitate follow-up actions.
• Gather requirements and assist with translating business needs into actionable solutions.
• Support cross-functional initiatives and contribute to a positive team environment.

WHAT YOU NEED TO SUCCEED
• Bachelor’s degree in Business, Communications, Education, Organizational Development, Information Technology, or a related field, or equivalent practical experience.
• 2-4 years of experience in program coordination, business operations, process improvement, training, change management, project coordination, or a related area.
• Strong organizational and project coordination skills, with the ability to manage multiple priorities and deliver high-quality results in a fast-paced environment.
• Excellent written and verbal communication skills, with experience creating documentation, presentations, training materials, and process guides.
• Strong analytical, problem-solving, and critical thinking abilities, with attention to detail and a focus on continuous improvement.
• Proven ability to collaborate effectively across cross-functional teams and build strong working relationships with stakeholders.
• Proficiency with Microsoft 365 applications and collaboration tools.
• Exposure to project management, change management, process improvement, or operational excellence methodologies.
• Experience working in customer support, operations, software, SaaS, or technology-driven environments is an asset.
• Familiarity with process mapping tools, knowledge management systems, learning platforms, and continuous improvement frameworks such as Lean, Six Sigma, or Agile is preferred.
• Demonstrated interest in professional development through project management, change management, or process excellence certifications.

ONE LAST THING:
OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $56,500 - $84,700; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

About employer

More about this job

Responsibilities

The role involves coordinating operational and transformation initiatives while supporting business readiness and change enablement. You will also develop training materials, manage documentation, and partner with cross-functional teams to drive process improvements.

Requirements

Candidates should have a bachelor's degree and 2-4 years of experience in program coordination, operations, or change management. Strong organizational, communication, and analytical skills are essential for success in this fast-paced environment.

Skills

Program coordination
Business operations
Process improvement
Change management
Training development
Project management
Stakeholder management
Documentation
Analytical skills
Communication skills
Microsoft 365
Lean
Six Sigma
Agile
Operational excellence
Knowledge management

Benefits

Health and wellness support
Paid time off
Vacation entitlement
Financial wellbeing support

Visa sponsorship

Not detected in the job text

Keywords

Program Management
Business Readiness
Process Mapping
SOP Management
Change Enablement
Operational Excellence
Technical Support
SaaS
Information Management
Cross-functional Collaboration
Project Coordination
Continuous Improvement
Lean
Six Sigma
Agile
Microsoft 365
Knowledge Articles
Stakeholder Engagement
Workflow Analysis
Digital Transformation

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