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Added 27 days ago
Sr Manager, HR Technology
''
Toronto, ON
Full-time · Other
We’re seeking a Senior Manager to lead our global HR technology delivery team while serving as a talent amplifier who elevates team capabilities and drives transformational outcomes. This…
Added 15 days ago
Sr. Manager, Digital Growth Marketing
Fairstone Bank
Toronto, ON
Full-time
The position blends analytical performance marketing with organic search and content optimization to turn our digital touchpoints into high-volume customer acquisition loops. The Senior…
Added 16 days ago
Sr. Manager, Digital Growth Marketing
Fairstone Bank
Toronto, ON
Full-time
The position blends analytical performance marketing with organic search and content optimization to turn our digital touchpoints into high-volume customer acquisition loops. The Senior…
Added 25 days ago
Sr. Manager, Digital Data Tagging & Platform Enablement
Rogers Communications
Toronto, ON
Reporting to the Director, Marketing Technology & Digital Data Enablement, you will lead the strategy, governance, management and maintenance of digital data collection platforms across our…
Added 25 days ago
Sr. Manager, Digital Data Tagging & Platform Enablement
Rogers Communications
Toronto, ON
Reporting to the Director, Marketing Technology & Digital Data Enablement, you will lead the strategy, governance, management and maintenance of digital data collection platforms across our…
Added 3 months ago
Sr. Director, Engineering Manager- Digital Agents & Integrations
McKesson
Remote, Canada
Full-time · Remote
The Sr. Director, Engineering Management - Digital Agents & Integrations is responsible for building, leading, and developing the engineering team that delivers McKesson's digital agent and…
Added 23 days ago
Sr. Manager Marketing Automations
MCAP
Toronto, ON
Evaluate, recommend, and manage marketing technology solutions across Salesforce Marketing Cloud and complementary platforms
Added 26 days ago
Sr. Manager, Enterprise System
Allied Gold Corporation
Toronto, ON
Full-time
The Sr. Manager, Enterprise Systems is a strategic leadership role responsible for the vision, governance, delivery and optimization of the organization's enterprise application portfolio.…
Added 5 days ago
Sr. Manager, Software Development (SaaS)
Open Text Corporation
Richmond Hill, ON
Other
The OCP Platform team is seeking an experienced and visionary Senior Manager to lead the development and delivery of our cloud-native Information Management Services. SaaS Applications,…
Added 17 days ago
Sr. Manager, Enterprise Applications
Open Text Corporation
Waterloo, ON
Other
Reporting to the Senior Director, the Senior Manager, Enterprise Business Systems is a key technology leader responsible for driving the delivery, optimization, and operational excellence…
Added 17 days ago
Sr. Manager, Security (Threat and Vulnerability Management)
Open Text Corporation
Mississauga, ON
Other
Global Information Security (GIS) leverages our people, processes and technology to develop new digitalization efforts that ensure our enterprise systems’ reliability, minimize staff…
Added 3 months ago
Sr. Manager, Workforce Readiness
McKesson
Remote, Canada
Full-time · Remote
The pace of business and technology transformation, particularly with AI, is outpacing the organization's ability to absorb change. The Workforce Readiness team exists to close that gap.
Added 1 month ago
Sr. Manager, Growth Campaigns
Ataccama
Toronto, ON
Full-time
You will work closely with Product Marketing, Content, Digital, Field Marketing, Sales, and BDR teams to make sure campaign strategy translates into real business outcomes. You are equally…
Added 24 days ago
Sr. Manager, Creative Operations
Knix
Toronto, ON
Full-time
Reporting to the Senior Director of Creative & Content, the Senior Manager, Creative Operations will be the operational backbone of our in-house Creative Team, supporting work across Knix,…
Added 25 days ago
Sr. Manager, Creative Operations
Knix
Toronto, ON
Full-time
Reporting to the Senior Director of Creative & Content, the Senior Manager, Creative Operations will be the operational backbone of our in-house Creative Team, supporting work across Knix,…
Added 2 days ago
Sr. Program Manager
Moody's Corporation
Toronto, ON
Full-time
Working knowledge of enterprise software platforms and digital tools, with the ability to evaluate, adopt, and optimize technology to support program delivery
Added 1 month ago
Sr. Product Manager, Ad Marketplace
eBay
Toronto, ON
Full-time
In-depth understanding of key advertising technology, especially ad delivery infrastructure, auction processes, and central ad stack frameworks in marketplaces, e-commerce, or high-volume…
Added 3 days ago
Sr. IT Project Manager
Open Text Corporation
Mississauga, ON
The Senior IT Project Manager is a seasoned project delivery leader responsible for successfully managing complex, enterprise-wide technology initiatives from inception through completion.…
Added 3 months ago
Sr. Analyst Operational Technology- Bilingual
Chartwell
Mississauga, Ontario
Full-time
Within the Operational Technology domain, the Senior Analyst supports the procurement, configuration, optimization, and ongoing support of Chartwell’s operational systems, including…
Added 3 days ago
Sr Release Train Engineering Manager (24 months contract)
OLG
Sault Ste. Marie, ON · Toronto, ON · Foster Drive Office
Full-time
…support the ongoing management of the release trains across the Digital Platform for deployment, collaborating with the Service Providers, Labs and other OLG stakeholders (e.g., Lottery,…
Added 2 days ago
Sr Release Train Engineering Manager (24 months contract)
OLG
Toronto, ON
Full-time
…support the ongoing management of the release trains across the Digital Platform for deployment, collaborating with the Service Providers, Labs and other OLG stakeholders (e.g., Lottery,…
Added 2 days ago
Sr Release Train Engineering Manager (24 months contract)
OLG
Sault Ste. Marie, ON
Full-time
…support the ongoing management of the release trains across the Digital Platform for deployment, collaborating with the Service Providers, Labs and other OLG stakeholders (e.g., Lottery,…
Added 16 days ago
Sr. Field Marketing Manager, Canada
Genesys
Toronto, ON
Full-time
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every…
Added 1 month ago
Sr Tech Product Manager, Advertising
eBay
Toronto, ON
Full-time
6-8 years of experience in technology product management, with 3–5 years of dedicated experience in digital advertising
Added 2 days ago
Sr. Client Operations Program Manager
Open Text Corporation
Waterloo, ON
…issues, and contribute to projects that shape the future of digital…

Open Text Corporation

Sr. Client Operations Program Manager

Waterloo, ON, N2L 0A1, Canada

Experience: 2-4 years of experience in program coordination, business operations, process improvement, training, change management, project coordination, or a related area.
Posting language: English
Posted: Sep 17, 2026

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Original job description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT
A Client Operations Program Manager, Training, Process & Enablement Business Readiness at OpenText is more than just a role, it's an opportunity to help shape how our Global Technical Support organization operates, learns, and evolves. As a key contributor, you will play an important role in driving operational excellence by supporting business readiness initiatives, improving processes, enhancing training programs, and enabling the successful adoption of new tools, technologies, and ways of working.

In this role, you will partner with leaders and cross-functional teams across the business to identify opportunities for improvement, coordinate impactful programs, and create scalable solutions that enhance both employee and customer experiences. Your work will directly influence how teams adapt to change, build new capabilities, and deliver exceptional service to customers around the world.

If you are passionate about process improvement, organizational effectiveness, continuous learning, and driving meaningful business outcomes, this role offers a unique opportunity to grow your expertise while making a measurable impact across a global organization.

WHAT THE ROLE OFFERS
Program Coordination & Execution
• Support the planning, coordination, and execution of operational and transformation initiatives.
• Assist in developing project plans, timelines, meeting cadences, and status reporting.
• Track action items, risks, dependencies, and milestones to help ensure successful delivery.
• Coordinate activities across multiple teams and stakeholders.
• Prepare project updates, presentations, and communications for leadership reviews.

Process Improvement Support
• Assist in documenting and analyzing existing workflows and business processes.
• Participate in process mapping exercises and identify opportunities for improvement.
• Gather data and stakeholder feedback to support continuous improvement efforts.
• Help track operational metrics and identify trends requiring attention.
• Contribute to process improvement recommendations and implementation activities.

Business Readiness & Change Enablement
• Support business readiness activities associated with process, system, and organizational changes.
• Assist in preparing stakeholder communications and adoption materials.
• Coordinate readiness activities, training schedules, and rollout support efforts.
• Collect feedback from stakeholders and help monitor adoption effectiveness.
• Participate in change impact assessments and readiness planning exercises.

Training & Enablement Development
• Create and maintain training materials, job aids, knowledge articles, process guides, and reference documentation.
• Translate operational and technical information into easy-to-understand content.
• Support delivery of training sessions, workshops, and knowledge-sharing activities.
• Assist with maintenance of learning resources and training repositories.
• Gather feedback and recommend updates to improve learning effectiveness.

Documentation & SOP Management
• Develop and maintain Standard Operating Procedures (SOPs), workflow documentation, and process guides.
• Ensure documentation is accurate, current, and aligned with organizational standards.
• Support governance activities by maintaining documentation repositories and version controls.
• Partner with subject matter experts to capture and document business knowledge.

Collaboration & Stakeholder Support
• Build strong working relationships with business, operations, and technical teams.
• Participate in stakeholder meetings and facilitate follow-up actions.
• Gather requirements and assist with translating business needs into actionable solutions.
• Support cross-functional initiatives and contribute to a positive team environment.

WHAT YOU NEED TO SUCCEED
• Bachelor’s degree in Business, Communications, Education, Organizational Development, Information Technology, or a related field, or equivalent practical experience.
• 2-4 years of experience in program coordination, business operations, process improvement, training, change management, project coordination, or a related area.
• Strong organizational and project coordination skills, with the ability to manage multiple priorities and deliver high-quality results in a fast-paced environment.
• Excellent written and verbal communication skills, with experience creating documentation, presentations, training materials, and process guides.
• Strong analytical, problem-solving, and critical thinking abilities, with attention to detail and a focus on continuous improvement.
• Proven ability to collaborate effectively across cross-functional teams and build strong working relationships with stakeholders.
• Proficiency with Microsoft 365 applications and collaboration tools.
• Exposure to project management, change management, process improvement, or operational excellence methodologies.
• Experience working in customer support, operations, software, SaaS, or technology-driven environments is an asset.
• Familiarity with process mapping tools, knowledge management systems, learning platforms, and continuous improvement frameworks such as Lean, Six Sigma, or Agile is preferred.
• Demonstrated interest in professional development through project management, change management, or process excellence certifications.

ONE LAST THING:
OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $56,500 - $84,700; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

The role involves coordinating operational and transformation initiatives while supporting business readiness and change enablement. You will also develop training materials, manage documentation, and partner with cross-functional teams to drive process improvements.

Requirements

Candidates should have a bachelor's degree and 2-4 years of experience in program coordination, operations, or change management. Strong organizational, communication, and analytical skills are essential for success in this fast-paced environment.

Skills

Program coordination
Business operations
Process improvement
Change management
Training development
Project management
Stakeholder management
Documentation
Analytical skills
Communication skills
Microsoft 365
Lean
Six Sigma
Agile
Operational excellence
Knowledge management

Benefits

Health and wellness support
Paid time off
Vacation entitlement
Financial wellbeing support

Visa sponsorship

Not detected in the job text

Keywords

Program Management
Business Readiness
Process Mapping
SOP Management
Change Enablement
Operational Excellence
Technical Support
SaaS
Information Management
Cross-functional Collaboration
Project Coordination
Continuous Improvement
Lean
Six Sigma
Agile
Microsoft 365
Knowledge Articles
Stakeholder Engagement
Workflow Analysis
Digital Transformation

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