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Added 2 mins ago
ML
Environmental, Health & Safety Specialist
Maple Lodge Farms Ltd
Brampton, ON
- $70,000 to $85,000 CAD / year
- Full-time
The Environmental Health and Safety Specialist is responsible to support the development and implementation of the Company’s Environmental Health & Safety (EHS) programs and policies…
Added 2 mins ago
3
Platform QA Specialist
360insights
Moncton, NB · Whitby, ON
- $42,000 to $57,000 CAD / year
Work closely with Implementation Specialists and Programme Managers to support smooth launches
Added 15 mins ago
2I
Sap Business Warehouse Developer
2iSolutions Inc.
Toronto, ON
- Contract
Our Toronto based client is hiring SAP BW Development Specialist for a 6-month contract opportunity.
Added 15 mins ago
SJ
PACS/RIS Analyst PACS
St. Joseph's Health Centre, Toronto
Toronto, ON
- Full-time
…and HIS, RIS, other hospital information systems, third-party software applications, voice recognition/radiology reporting systems, modality worklists, other clinical systems, and…
Added 15 mins ago
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Manufacturing Operations Project Manager
Miovision
Kitchener, ON
- $75,000 to $100,000 CAD / year
- Full-time
The Tool Specialist: You are highly proficient with modern project management software (such as Asana, Jira, MS Project, or Smartsheet) and boast advanced spreadsheet and data tracking…
Added 15 mins ago
PO
Research Technology & Data Specialist - Mississauga, ON
PATTISON Outdoor
Mississauga, ON
- Full-time
The Specialist will act as a liaison between PATTISON and external technology, software and data partners, translating business and research needs into clear technical requirements and…
Added 15 mins ago
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Human Resources Analytics Specialist
HireTalent
Montreal, QC
- Temporary
Contribute to the full Software Development Life Cycle (SDLC) - requirements, functional design, implementation, UAT
Added 17 mins ago
Technical Specialist
University of Toronto
Toronto, ON
Reporting to the Manager, Client Services, the Technical Specialist will provide senior technical expertise responsible for IT service operations stewardship through planning,…
Added 47 mins ago
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spécialiste principal(e) de l’implantation, Ressources humaines, Technologie de RH / HR Senior Implementation Specialist
ADP
Montreal, QC
- Full-time
Added 47 mins ago
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Senior Application Support Specialist
Teranet Inc.
Toronto, ON
- $121,000 to $132,000 CAD / year
- Full-time
Implementation and support of updated software applications in a production environment
Added 1 hour ago
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Technical Customer Support Advocate
Procurify
Remote, Canada
- Full-time
- Remote
…like biotechnology, education, health care, manufacturing, and software, to manage over $100B in spend. We’re looking for a talented and team-driven Technical Customer Support Advocate to…
Added 1 hour ago
TI
Senior Application Support Specialist
Teranet Inc.
Toronto, ON
- $121,000 to $132,000 CAD / year
- Full-time
Implementation and support of updated software applications in a production environment
Added 2 hours ago
Automation Specialist
Spartan Controls Ltd.
Edmonton, AB
We are currently recruiting for an Automation Specialist for our Control Systems Lifecycle Services Team to be based in Edmonton. In this role, you will be working within the Control…
Added 2 hours ago
Bilingual Specialist, Software Engineering (D365 ERP)
CMHC - SCHL
Ottawa, ON · Toronto, ON · Montreal, QC
Join the Business Solutions Engineering team, in the Bilingual Specialist, Software Engineering position. You will be in charge of ERP (Microsoft Dynamics 365 Finance and Operations)…
Added 2 hours ago
TC
VAM And LMS BSA
Tata Consultancy Services
Toronto, ON · Greater Toronto Area, Canada
- $90,000 to $100,000 CAD / year
- Full-time
…Analyst, Product Manager, Solution Architect, Technical Lead, or Implementation Specialist within a bank’s Transaction Banking or Cash Management Technology…
Added 3 hours ago
PC
Accounts Payable Specialist
People Corporation
Winnipeg, MB · MB - PC NPW - Wpg
- Full-time
The Accounts Payable Specialist supports the AP Team management with implementation of standardized processes, key performance indicators (KPI), and controls and procedure documentation…
Added 3 hours ago
OH
IT Specialist
O'Dell HVAC Group
Waterloo, ON
- Full-time
We are seeking an IT Specialist to join our team. Reporting to the Senior Vice President, Operations and Performance, you will play a key role in supporting and maintaining the…
Added 3 hours ago
CF
Team Lead, Education
Clean Foundation
Dartmouth, NS
- Contract
You will also lead the development, implementation, and continuous improvement of educational programming, with a particular focus on high school and young adult audiences. This includes…
Added 3 hours ago
Senior Specialist, Software Engineering (D365 ERP)
CMHC - SCHL
Ottawa, ON · Toronto, ON · Montreal, QC
Join the Business Solutions Engineering team, in the Senior Specialist, Software Engineering (D365 ERP) position. As part of the Technology Solutions Division, you will be joining the team…
Added 3 hours ago
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Operations Project Manager
Miovision
Remote, Canada
- $75,000 to $100,000 CAD / year
- Full-time
- Remote
The Tool Specialist: You are highly proficient with modern project management software (such as Asana, Jira, MS Project, or Smartsheet) and boast advanced spreadsheet and data tracking…
Added 3 hours ago
CM
Senior Specialist, Software Engineering (D365 ERP)
Canada Mortgage and Housing Corporation (CMHC) Société canadienne d'hypothèques et de logement(SCHL)
Ottawa, ON
- Full-time
Join the Business Solutions Engineering team, in the Senior Specialist, Software Engineering (D365 ERP) position. As part of the Technology Solutions Division, you will be joining the team…
Added 3 hours ago
CF
Team Lead, Education
Clean Foundation
Dartmouth, NS
- Contract
You will also lead the development, implementation, and continuous improvement of educational programming, with a particular focus on high school and young adult audiences. This includes…
Added 4 hours ago
CO
Precision Ag Specialist (1 year Contract) - Central Ontario FS - Delhi ON
Central Ontario FS
Delhi, ON
- Contract
…can’t wait to talk to you. We are looking for a Precision Ag Specialist who can lead the growth of our precision ag services, translate field data into practical recommendations and help…
Added 4 hours ago
Bilingual Senior Specialist, Software Engineering (D365 ERP)
CMHC - SCHL
Ottawa, ON · Toronto, ON · Montreal, QC
Join the Business Solutions Engineering team, in the Bilingual Senior Specialist, Software Engineering (D365 ERP) position. As part of the Technology Solutions Division, you will be joining…
Added 4 hours ago
HC
Procurement & Vendor Management Specialist
H.I.S Canada Travel Inc.
Toronto, ON · Montreal, QC
- Full-time
Position: Procurement and Vendor Management Specialist

Open Text Corporation

Sr. Technical Support Specialist

Waterloo, ON, N2L 0A1, Canada

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Job details

Posting language: English
Posted: Oct 5, 2026

Original job description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

The Senior Technical Support Specialist is a key technical contributor within OpenText Global Technical Support. The role owns complex and highly visible client issues from investigation through resolution, provides advanced technical direction across organizational boundaries, and strengthens team capability through mentoring, knowledge sharing, and continuous improvement. The position represents the highest level of escalation within the immediate team before Principal-level or broader cross-functional engagement is required.

Your Impact

Own complex client cases end to end, including issue scoping, reproduction, root-cause analysis, solution validation, clear documentation, and timely client communication.
Act as the senior technical escalation point within the team. Guide peers through ambiguous or high-impact issues and determine when cross-functional escalation is required.
Interact confidently with client technical teams, management, and internal stakeholders on matters that require coordination across products, functions, or organizational lines.
Partner with Engineering, Product Management, Cloud Operations, Professional Services, Sales, and other support teams to advance critical investigations, defects, enhancement requests, and client outcomes.
Reproduce issues in relevant environments; analyze logs, traces, configuration, integrations, databases, authentication flows, infrastructure, and application behavior to isolate causes and validate durable solutions.
Maintain strong case discipline by capturing the problem, business impact, troubleshooting performed, evidence, decisions, owners, next steps, and resolution in the support system.
Provide proactive, precise status updates that explain actions taken, outstanding dependencies, risks, and the next committed update.
Mentor and train less-experienced Technical Support Specialists through case coaching, knowledge transfers, technical enablement, and structured feedback.
Champion Knowledge-Centered Service (KCS) by reusing, improving, creating, and sharing knowledge articles and by helping peers integrate knowledge capture into the workflow.
Identify recurring patterns, supportability gaps, tooling opportunities, and process improvements. Recommend and help implement changes that improve quality, efficiency, and client experience.
Provide management with operational insight into escalations, client risk, workload, queue activity, and emerging technical trends.
Participate in after-hours, on-call, or weekend coverage when required by the supported product or service.
Participate in Technical Support Oncall rotation
Lead some of the L3 technical review meetings

What The Role Offers

Clients experience clear ownership, technically credible guidance, and consistent momentum toward resolution.
Complex investigations are structured, evidence-based, and advanced with the right internal partners at the right time.
Case records and knowledge articles are complete, reusable, and valuable to both colleagues and clients.
Team capability increases through visible mentoring, technical leadership, and effective knowledge transfer.
Recurring issues and operational friction are converted into practical product, tooling, or process improvements.

What You Need To Succeed

University degree or college diploma in Computer Science, Information Technology, Engineering, or a related discipline, or equivalent practical experience.
Typically, 6 or more years of experience in technical support, software support, systems engineering, implementation, development, or a comparable enterprise technology environment.
Demonstrated success resolving complex issues in client-facing, production, and service-level-driven environments.
Advanced troubleshooting and analytical skills, including the ability to work across applications, operating systems, network, security, database, and integration layers.
Exceptional written and verbal communication skills, with the ability to explain technical findings, risk, and next steps to both technical and non-technical audiences.
Proven ability to lead through influence, coordinate cross-functional work, manage competing priorities, and remain composed during high-impact situations.
Demonstrated mentoring, knowledge-sharing, or technical enablement experience.
Deep product or domain expertise in one or more OpenText technologies, or recognized subject-matter expertise in a relevant technical area.

Technical Capabilities

The specific technology stack will vary by product. Strong candidates will demonstrate advanced capability in several of the following areas:

Capability area	Expected depth
Operating systems	Windows Server and Unix/Linux administration, diagnostics, permissions, services, and performance analysis.
Application platforms	Web and application servers such as Apache Tomcat and Microsoft IIS; deployment, configuration, and runtime troubleshooting.
Databases	Relational databases such as Microsoft SQL Server, Oracle, SAP HANA, or DB2; SQL analysis, connectivity, backup/restore concepts, performance, and high availability.
Networking	DNS, TCP/IP, HTTP/S, proxies, load balancers, packet capture, and tools such as Wireshark, Fiddler, or Charles.
Identity and security	Active Directory/LDAP, SAML, OAuth, OpenID Connect, PKI, SSL/TLS, certificates, authentication, and authorization.
Development and debugging	Scripting or programming, APIs, web services, Postman, browser developer tools, logs, stack traces, and debugging utilities.
Cloud and infrastructure	Enterprise cloud or hybrid environments, virtualization, containers, monitoring, resiliency, and high-availability practices.

Leadership and Behavioural Expectations

Customer focus: understands the client’s technical issues and business context, advocates for progress, and communicates with empathy and professionalism.
Ownership: accepts accountability for driving the investigation and ensuring clear next steps, even when resolution depends on other teams.
Judgment: makes sound decisions in ambiguous situations, balances urgency with technical rigor, and escalates based on evidence and client risk.
Collaboration: builds trust across teams, invites diverse perspectives, and aligns contributors around a shared outcome.
Continuous improvement: challenges inefficient practices constructively and turns experience into reusable knowledge, better tools, and stronger processes.
Technical leadership: is recognized as a trusted advisor, raises the quality of team decisions, and models disciplined troubleshooting and communication.

Scope and Decision-Making

The Lead Technical Support Specialist works with substantial independence on critical assignments and has broad latitude to determine investigative approaches within established policies and support practices. The role coordinates work across organizational lines, influences technical priorities through evidence and client impact, and seeks Principal, management, Engineering, or other specialist involvement when risk, novelty, or scope requires broader authority.

Additional Information

This job description describes the general nature and level of work expected. Responsibilities may evolve based on business, product, regional, or client requirements.
Product-specific qualifications, language requirements, location, travel, shift, and on-call expectations should be added to the posting as applicable.
OpenText is committed to an inclusive work environment and to providing reasonable accommodation through the recruitment process in accordance with applicable requirements.

One last thing

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

Join us on our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don't just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: 72,200 - 108,200 CAD per annum; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

The Senior Technical Support Specialist manages complex client issues from investigation to resolution and provides technical leadership across the organization. They are responsible for mentoring team members, improving support processes, and collaborating with cross-functional teams to ensure high-quality client outcomes.

Requirements

Candidates must have at least 6 years of experience in technical support or a related enterprise technology environment. A university degree or college diploma in Computer Science, Information Technology, or Engineering is required.

Skills

Technical support
Root-cause analysis
Troubleshooting
Mentoring
Knowledge-centered service
Windows server
Linux
SQL
Networking
Active directory
SAML
API
Cloud infrastructure
Communication
Escalation management
Project coordination

Benefits

Health benefits
Paid time off
Vacation entitlement

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Information Management
AI
Root-cause Analysis
KCS
Windows Server
Unix
Linux
Apache Tomcat
IIS
SQL Server
Oracle
SAP HANA
DB2
DNS
TCP/IP
Wireshark
Fiddler
Active Directory
LDAP
SAML
OAuth
PKI
SSL/TLS
API
Postman
Cloud
Virtualization
Containers
Escalation

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