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Added 3 hours ago
SM
RQ11822 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Systems Testing/QA Specialist with strong experience in software testing, quality assurance, test automation, application development, coding, debugging, and defect…
Added 4 hours ago
Production Mechanical Technician
Apotex
Brantford, ON
Work closely with Manager & Specialist Maintenance, to ensure adequate level of resource and help coordinate maintenance activities.
Added 8 hours ago
TL
Seasonal Brick Specialist- Polo Park Winnipeg
the LEGO Group
Central Saanich, BC · Retail Store Polo Park
- Part-time
Join the LEGO® Brand Retail team as a Seasonal Sales Associate (Brick Specialist) and provide inspirational guest experiences in an interactive and vibrant store environment. We are looking…
Added 13 hours ago
Talent Acquisition Specialist II
Wawanesa Insurance
Toronto, ON · Winnipeg, MB · North York - Toronto, ON (Hybr, ON
…support people and communities on the front lines of climate change. Learn more at…
Added 13 hours ago
SM
RQ11822 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Systems Testing/QA Specialist with strong experience in software testing, quality assurance, test automation, application development, coding, debugging, and defect…
Added 1 day ago
SM
RQ11822 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Systems Testing/QA Specialist with strong experience in software testing, quality assurance, test automation, application development, coding, debugging, and defect…
Added 1 day ago
SM
RQ11822 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Systems Testing/QA Specialist with strong experience in software testing, quality assurance, test automation, application development, coding, debugging, and defect…
Added 1 day ago
SM
RQ11822 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Systems Testing/QA Specialist with strong experience in software testing, quality assurance, test automation, application development, coding, debugging, and defect…
Added 1 day ago
SW
Human Resources Specialist
Smurfit Westrock
Milton, ON
- Full-time
Our Milton plant manufactures corrugated boxes and operators 24/7. We are looking for an HR Specialist to join our team.
Added 1 day ago
OT
Sr. Technical Support Specialist
Open Text Corporation
Richmond Hill, ON · Waterloo, ON
- Other
For more than two decades, OpenText™ has produced innovative online solutions that change the way organizations conduct their business and the way people gather, store and use information.…
Added 1 day ago
KE
People & Culture Specialist
KFC Europe
Vaughan, ON
- Full-time
The People & Culture Specialist plays a key role in delivering a consistent, positive, and engaging employee experience across KFC Canada’s Restaurant Support Centre. As the operational…
Added 1 day ago
AC
IT Auditor
Aston Carter
Toronto, ON
- $65 to $80 CAD / hour
- Contract
Job Title: IT Audit and Risk Advisory Specialist
Added 1 day ago
C
Business Partner, People & Culture
CNIB
Toronto, ON
- $57,768 to $72,210 CAD / year
- Full-time
Provide guidance and support on organizational changes, employee communications, and change management initiatives
Added 1 day ago
NR
Human Resources Business Partner Manager
Norton Rose Fulbright
Toronto, ON
- Full-time
…interpretation on policies, overseeing leaves in conjunction with specialist and benefit teams, and handling complex HR…
Added 1 day ago
C
Business Partner, People & Culture
CNIB
Toronto, ON
- Full-time
Provide guidance and support on organizational changes, employee communications, and change management initiatives
Added 1 day ago
MI
Bilingual Senior Specialist, HR Service Delivery– Full Time 12-Month Contract
Mackenzie Investments
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Role: Bilingual Senior Specialist, HR Service Delivery – 12-month contract. As a member of our Human Resources, HR Service Delivery team at IGM, you will be joining a highly…
Added 1 day ago
MC
Health and Safety Coordinator
MAPEI Canada
Brampton, ON
- Full-time
· Acts as a specialist when disposing hazardous products and disposal hazardous waste with subcontractors.
Added 1 day ago
H
Servicenow Developer
Hays
Canada
- Contract
Deep expertise in ITSM modules: Incident, Problem, Change, CMDB, Service Catalog, and SLAs.
Added 1 day ago
FI
Delivery Lead, Commercial & Business Banking
FP Inc.
Toronto, ON
- $110 to $128 CAD / hour
- Contract
Integrated Delivery & Execution Leadership; Own the integrated delivery plan for the CB Operations Change Program, translating priorities into clearly scoped initiatives, deliverables,…
Added 1 day ago
P
Frito Lay Sales Delivery Specialist (Calgary)
PepsiCo
Calgary, AB
- Temporary
As a Sales Delivery Specialist, you will perform Frito Lay Canada deliveries in a company vehicle on a daily schedule to a variety of retail stores. Driving in a safe manner, the ideal…
Added 1 day ago
P
Frito Lay Sales Delivery Specialist (Victoria)
PepsiCo
Saanichton, BC
- Temporary
As a Sales Delivery Specialist, you will perform Frito Lay Canada deliveries in a company vehicle on a daily schedule to a variety of retail stores. Driving in a safe manner, the ideal…
Added 1 day ago
CG
Project Specialist, Production
Canada Goose
Toronto, ON
- Full-time
The Project Specialist, Production is a cross functional role focusing on the production management of campaign briefs, ESN workflow, production, execution and final delivery of all…
Added 1 day ago
EA
Health and Safety Specialist
Eclipse Automation
Cambridge, ON
- Full-time
Reporting to the HSE Manager, North America, the HSE Specialist, North America, is responsible for the implementation and execution of all H&S related programs and initiatives for Nuclear…
Added 1 day ago
Health and Safety Specialist
Eclipse Automation
Cambridge, ON
Reporting to the HSE Manager, North America, the HSE Specialist, North America, is responsible for the implementation and execution of all H&S related programs and initiatives for Nuclear…
Added 1 day ago
CB
Supervisor, Benefits and Offboarding Services (Hybrid)
Calgary Board of Education
Calgary, AB
- Full-time

Open Text Corporation

Sr. Technical Support Specialist

Richmond Hill, ON, Canada
Waterloo, ON, Canada

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Job details

Experience: 3+ years previous experience working within a technically focused environment
Posting language: English
Posted: Oct 21, 2026

Original job description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Your Impact:

Want to work with 85% of the world’s top brands and more than 100,000 clients in 140 countries? With OpenText Client Support you have the chance to help our clients use our world class software and making them wildly successful! No two days will be the same as you’ll face new challenges and opportunities when working in our fun & collaborative atmosphere.

For more than two decades, OpenText™ has produced innovative online solutions that change the way organizations conduct their business and the way people gather, store and use information. Our Enterprise Information Management (EIM) technology is leading the industry. We have earned the trust of the world’s top Fortune 500 companies and helped these organizations flourish, lower costs, reduce information governance and security related risks and support their digital transformation.

Join our team as a Senior Technical Support Specialist and make a direct impact on client success. You'll work with innovative technologies, leverage critical thinking, tackle complex technical challenges, and develop creative solutions for unique client environments. This role offers an exciting opportunity to combine technical expertise with exceptional client service skills, enabling you to troubleshoot, resolve complex issues, and act as a trusted advocate for our clients.

What the role offers:

Representing OpenText acting as first point of contact for all technical inquiries regarding IT Operations Management Suite and its integration into external environments.

Utilizing exceptional written and verbal communication skills while supporting clients via telephone or email, while demonstrating a high level of client focus and empathy

Meet established service delivery guidelines and key performance indicators that are measured through client satisfaction surveys, phone-based activities, and schedule adherence.

Show an understanding of the client environment and product enabling resolution of complex technical issues and providing alternative support options which may not be related to OpenText products directly.

Act as a key point of contact for client follow up and incident management, while maintaining updates and resolution.

Collaborating on cross-team and cross-product technical issues with a variety of resources including development to document software defects and client suggestions.

Contributing to the knowledge base by authoring and editing articles to share current information with team members.
Mentor team members and contribute to their skill development.
Take ownership of your work with general direction, leveraging sound judgment and collaborating with others when additional expertise or approvals are needed.

What you need to succeed:

3+ years previous experience working within a technically focused environment

Focused on scoping problems and strong troubleshooting ability

University/College degree within a related discipline or equivalent work experience

Any combination of the following skills or knowledge is a must:

Good foundation/knowledge working with Windows OS/Linux OS, Windows and Linux Servers

Good knowledge of Web Servers and HTML (ie. Tomcat or MS IIS)

Experience working with relational DBMS (Oracle, MS SQL Server and IBM DB2)

Understanding of Networking principles and Active directory including TCP/IP, HTTP/S, and TLS/SSL.
Familiar with Docker and fundamental Kubernetes concepts such as pods, services, and basic kubectl commands.

Working experience with virtual environments (VMWare ESX, Oracle VirtualBox, Citrix)

Knowledge of cloud platforms (AWS, Azure, Google Cloud, BYOK, OpenShift) will be an advantage.

As a 24x7x365 organization, shift work, holidays and on-call responsibilities may be required.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: 72,200 - 108200 CAD per annum; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

The role involves acting as the primary point of contact for technical inquiries regarding IT Operations Management Suite and providing complex troubleshooting support to clients. You will also collaborate with cross-functional teams to resolve issues, document software defects, and mentor team members.

Requirements

Candidates must have at least 3 years of experience in a technically focused environment with strong troubleshooting and problem-scoping abilities. A university or college degree in a related discipline is required, along with proficiency in operating systems, web servers, databases, and networking principles.

Skills

Technical support
Troubleshooting
Windows OS
Linux OS
Web servers
HTML
Tomcat
MS IIS
Oracle
MS SQL Server
IBM DB2
Networking
Active directory
Docker
Kubernetes
Cloud platforms

Benefits

Health benefits
Paid time off
Vacation entitlement
Financial wellbeing programs

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
IT Operations Management
Windows
Linux
Tomcat
MS IIS
Oracle
MS SQL Server
IBM DB2
Networking
Active Directory
TCP/IP
HTTP/S
TLS/SSL
Docker
Kubernetes
VMWare ESX
Oracle VirtualBox
Citrix
AWS
Azure
Google Cloud
OpenShift
Incident Management
Knowledge Base
Enterprise Information Management
Digital Transformation
Cloud Platforms
Software Defects
Client Success

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