Jobs in Canada

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Added 29 days ago
Accounting Technician
Baker Tilly HMA LLP
Winnipeg, MB
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 29 days ago
T
HRMS Specialist - FTT
TransLink
Vancouver, BC
- $84,480 to $126,920 CAD / year
…committed to fostering an inclusive, equitable and accessible workplace, recognizing the unique value and skills every individual…
Added 29 days ago
RQ09375 - Privacy Impact Assessment (PIA) Specialist - Senior
Rubicon Path
Toronto, ON
…consultants will be required to work partly in the physical workplace and partly remotely. The details of this arrangement will be at the Hiring Manager's…
Added 29 days ago
RQ09522 - Privacy Impact Assessment (PIA) Specialist - Senior
Rubicon Path
Toronto, ON
o The current landscape of digital health tools used to support patient access to PHI, including patient portals, apps, etc., and the opportunities to transform care and improve services to…
Added 29 days ago
Marketing Specialist
Moto Canada
Montréal, QC
Moto Canada is seeking a Marketing Specialist to lead the organization's digital marketing, social media, website content, and event promotion initiatives.
Added 29 days ago
Power Systems Specialist III
Qualus
Bolton, ON
…III is responsible for providing technical and engineering support for field work, and office work performing engineering studies and design work and generating engineering study and field…
Added 29 days ago
Project Scheduler
Voith Group
Québec, QC
The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw…
Added 29 days ago
RC
Business Analyst V
Randstad Canada
Toronto, ON
- $57.18 to $64.33 CAD / hour
Work Arrangement: Hybrid (2 days per week on-site at corporate offices; 3 days work from home) · Balanced Hybrid Schedule: Enjoy strong workplace flexibility with 3 remote working days and 2 collaborative on-site days per week
Added 29 days ago
RC
Shipper Receiver
Randstad Canada
Brantford, ON
- $20 to $22 CAD / hour
Shift Options: Full-Time Day, Afternoon, or Night Shifts Available
Added 29 days ago
RC
Customer Support and Data Entry Specialist
Randstad Canada
Winnipeg, MB
- $17 CAD / hour
Customer Support and Data Entry Specialist - Winnipeg
Added 29 days ago
RC
Senior Development Specialist
Randstad Canada
Toronto, ON
- $65.12 to $71.8 CAD / hour
As a Senior Development Specialist, you will bridge the gap between complex system architectures, RESTful web services, responsive user interfaces, and backend enterprise integrations.…
Added 29 days ago
TS
Specialist, Indigenous School Programs
TELUS Spark Science Centre
Calgary, AB
- $52,000 CAD / year
Western Canada’s largest dome theatre, the Digital Immersion Gallery, VR
Added 29 days ago
Intermediate Systems Testing/QA Specialist
Randstad Canada
Toronto, ON
Location: Toronto, ON (Hybrid – 3 days in office)
Added 1 month ago
Financing Specialist, Commercial Financial Services
Royal Bank of Canada
Montréal, QC
As a Financing Specialist, you are the credit expert within high performing commercial banking Client Relationship Teams. You engage directly with clients and contribute to an exceptional…
Added 1 month ago
Cortex & Cloud Sales Specialist
Palo Alto Networks (Canada) Inc.
Toronto, ON
At Palo Alto Networks®, we’re united by a shared mission - to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with…
Added 1 month ago
Client Advisor - Greater Toronto Region
Royal Bank of Canada
Toronto, ON
…goals. Whether you’re demonstrating to a client how to use digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to…
Added 1 month ago
Banking Advisor - Greater Toronto Region
Royal Bank of Canada
Toronto, ON
…goals. Whether you’re demonstrating to a client how to use digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to…
Added 1 month ago
Laboratory Instructor, Hardware Specialist
University of Waterloo
Waterloo, ON
…everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The…
Added 1 month ago
Senior Investigation Specialist
University of Waterloo
Waterloo, ON
…everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The…
Added 1 month ago
Lead Communications Specialist, Issues Management
University of Waterloo
Waterloo, ON
…everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The…
Added 1 month ago
Senior Communications Specialist, Velocity
University of Waterloo
Kitchener, ON
…everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The…
Added 1 month ago
Communications Specialist II
University of Waterloo
Waterloo, ON
…everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The…
Added 1 month ago
Marketing Specialist I (Web)
University of Waterloo
Waterloo, ON
…everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The…
Added 1 month ago
Product Support Specialist
Thales DIS CPL Canada, Inc
Vancouver, BC
Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more
Added 1 month ago
Travel Administration Specialist
AMA Agencies Ltd - o/a AMA Travel
Edmonton, AB
AMA Travel is looking for a detail-oriented and operationally savvy Travel Admin Specialist to join a team that keeps travel running smoothly for over one million members. In this role, you…

Open Text Corporation

Sr. Technical Support Specialist

Waterloo, ON, Canada

Apply on careers.opentext.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

The Senior Technical Support Specialist is a key technical contributor within OpenText Global Technical Support. The role owns complex and highly visible client issues from investigation through resolution, provides advanced technical direction across organizational boundaries, and strengthens team capability through mentoring, knowledge sharing, and continuous improvement. The position represents the highest level of escalation within the immediate team before Principal-level or broader cross-functional engagement is required.

Your Impact

Own complex client cases end to end, including issue scoping, reproduction, root-cause analysis, solution validation, clear documentation, and timely client communication.
Act as the senior technical escalation point within the team. Guide peers through ambiguous or high-impact issues and determine when cross-functional escalation is required.
Interact confidently with client technical teams, management, and internal stakeholders on matters that require coordination across products, functions, or organizational lines.
Partner with Engineering, Product Management, Cloud Operations, Professional Services, Sales, and other support teams to advance critical investigations, defects, enhancement requests, and client outcomes.
Reproduce issues in relevant environments; analyze logs, traces, configuration, integrations, databases, authentication flows, infrastructure, and application behavior to isolate causes and validate durable solutions.
Maintain strong case discipline by capturing the problem, business impact, troubleshooting performed, evidence, decisions, owners, next steps, and resolution in the support system.
Provide proactive, precise status updates that explain actions taken, outstanding dependencies, risks, and the next committed update.
Mentor and train less-experienced Technical Support Specialists through case coaching, knowledge transfers, technical enablement, and structured feedback.
Champion Knowledge-Centered Service (KCS) by reusing, improving, creating, and sharing knowledge articles and by helping peers integrate knowledge capture into the workflow.
Identify recurring patterns, supportability gaps, tooling opportunities, and process improvements. Recommend and help implement changes that improve quality, efficiency, and client experience.
Provide management with operational insight into escalations, client risk, workload, queue activity, and emerging technical trends.
Participate in after-hours, on-call, or weekend coverage when required by the supported product or service.
Participate in Technical Support Oncall rotation
Lead some of the L3 technical review meetings

What The Role Offers

Clients experience clear ownership, technically credible guidance, and consistent momentum toward resolution.
Complex investigations are structured, evidence-based, and advanced with the right internal partners at the right time.
Case records and knowledge articles are complete, reusable, and valuable to both colleagues and clients.
Team capability increases through visible mentoring, technical leadership, and effective knowledge transfer.
Recurring issues and operational friction are converted into practical product, tooling, or process improvements.

What You Need To Succeed

University degree or college diploma in Computer Science, Information Technology, Engineering, or a related discipline, or equivalent practical experience.
Typically, 6 or more years of experience in technical support, software support, systems engineering, implementation, development, or a comparable enterprise technology environment.
Demonstrated success resolving complex issues in client-facing, production, and service-level-driven environments.
Advanced troubleshooting and analytical skills, including the ability to work across applications, operating systems, network, security, database, and integration layers.
Exceptional written and verbal communication skills, with the ability to explain technical findings, risk, and next steps to both technical and non-technical audiences.
Proven ability to lead through influence, coordinate cross-functional work, manage competing priorities, and remain composed during high-impact situations.
Demonstrated mentoring, knowledge-sharing, or technical enablement experience.
Deep product or domain expertise in one or more OpenText technologies, or recognized subject-matter expertise in a relevant technical area.

Technical Capabilities

The specific technology stack will vary by product. Strong candidates will demonstrate advanced capability in several of the following areas:

Capability area	Expected depth
Operating systems	Windows Server and Unix/Linux administration, diagnostics, permissions, services, and performance analysis.
Application platforms	Web and application servers such as Apache Tomcat and Microsoft IIS; deployment, configuration, and runtime troubleshooting.
Databases	Relational databases such as Microsoft SQL Server, Oracle, SAP HANA, or DB2; SQL analysis, connectivity, backup/restore concepts, performance, and high availability.
Networking	DNS, TCP/IP, HTTP/S, proxies, load balancers, packet capture, and tools such as Wireshark, Fiddler, or Charles.
Identity and security	Active Directory/LDAP, SAML, OAuth, OpenID Connect, PKI, SSL/TLS, certificates, authentication, and authorization.
Development and debugging	Scripting or programming, APIs, web services, Postman, browser developer tools, logs, stack traces, and debugging utilities.
Cloud and infrastructure	Enterprise cloud or hybrid environments, virtualization, containers, monitoring, resiliency, and high-availability practices.

Leadership and Behavioural Expectations

Customer focus: understands the client’s technical issues and business context, advocates for progress, and communicates with empathy and professionalism.
Ownership: accepts accountability for driving the investigation and ensuring clear next steps, even when resolution depends on other teams.
Judgment: makes sound decisions in ambiguous situations, balances urgency with technical rigor, and escalates based on evidence and client risk.
Collaboration: builds trust across teams, invites diverse perspectives, and aligns contributors around a shared outcome.
Continuous improvement: challenges inefficient practices constructively and turns experience into reusable knowledge, better tools, and stronger processes.
Technical leadership: is recognized as a trusted advisor, raises the quality of team decisions, and models disciplined troubleshooting and communication.

Scope and Decision-Making

The Lead Technical Support Specialist works with substantial independence on critical assignments and has broad latitude to determine investigative approaches within established policies and support practices. The role coordinates work across organizational lines, influences technical priorities through evidence and client impact, and seeks Principal, management, Engineering, or other specialist involvement when risk, novelty, or scope requires broader authority.

Additional Information

This job description describes the general nature and level of work expected. Responsibilities may evolve based on business, product, regional, or client requirements.
Product-specific qualifications, language requirements, location, travel, shift, and on-call expectations should be added to the posting as applicable.
OpenText is committed to an inclusive work environment and to providing reasonable accommodation through the recruitment process in accordance with applicable requirements.

One last thing

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

Join us on our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don't just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: 72,200 - 108,200 CAD per annum; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

Apply on careers.opentext.com About employer

More about this job

Responsibilities

The Senior Technical Support Specialist at OpenText will own complex client cases end to end, reproduce issues, and find root causes. They will mentor peers, document cases and knowledge articles, and work with Engineering and other teams to resolve critical problems.

Requirements

Candidates need about 6 or more years of technical support or enterprise technology experience and a degree or diploma in a related field, or equivalent experience. They need advanced troubleshooting across operating systems, networks, databases and security, strong communication skills, and mentoring experience.

Skills

Troubleshooting
Root-cause analysis
Windows Server administration
Unix/Linux administration
Apache Tomcat
Microsoft IIS
Microsoft SQL Server
Oracle
SAP HANA
DB2
SQL
DNS
TCP/IP
HTTP/S
Proxies
Load balancers
Packet capture
Wireshark
Fiddler
Charles
Active Directory
LDAP
SAML
OAuth
OpenID Connect

Keywords

Technical Support
Senior Technical Support Specialist
Escalation
Root-cause analysis
Windows Server
Linux
Unix
Apache Tomcat
Microsoft IIS
SQL Server
Oracle
SAP HANA
DB2
Wireshark
Fiddler
Charles
Active Directory
LDAP
SAML
OAuth

Seniority

Senior

Tools

Wireshark
Fiddler
Charles
Postman
Microsoft SQL Server
Oracle
SAP HANA
DB2
Apache Tomcat
Microsoft IIS

Languages

English

Fields of study

Computer Science
Information Technology
Engineering

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Work requirements

Jobs in Canada