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Added 42 mins ago
Account Executive
STAN AI
Toronto, ON · North York, ON
$90,000 to $115,000 USD / year
Full-time
Cross-Functional Collaboration: Partner with the Marketing team on lead gen strategies and coordinate with the Customer Success team for seamless client hand-offs.
Added 42 mins ago
Administrative Specialist
Kintetsu World Express
Mississauga, ON
Full-time
…commitment to excellence, we deliver world-class logistics solutions to our customers. Our success is built on the dedication of our people; many of our leaders started in entry-level roles…
Added 1 hour ago
Point of Sale Sales Specialist
Rogers Communications
Toronto, ON · Ottawa, ON · Brampton, ON · Montreal, QC · Vancouver, BC · Calgary, AB
…and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently,…
Added 1 hour ago
Accounts Payable Specialist (AP)
Medfar
Montreal, QC
Full-time
MEDFAR Clinical Solutions was founded in 2010 by two aeronautical engineers who realized that the healthcare system was not exploiting the full potential of technology. Supported by a large…
Added 1 hour ago
B2B Inside Sales / Customer Service Rep
Express Employment Professionals - Red Deer, AB
Lacombe, AB
Full-time
We are recruiting on behalf of a growing electronics manufacturing client in Lacombe, Alberta for an experienced Customer Service & Sales Specialist.
Added 1 hour ago
KYC Analyst
Societe Generale
Montreal, QC
Full-time
Specifically, the CLD department is looking for a Senior KYC Specialist to join the team in charge of performing KYC reviews/refresh, determining the required documentation, and performing…
Added 1 hour ago
Sr. Implementation Specialist
Nuvollo Corp.
Toronto, ON
Full-time
Nuvollo is hiring a Sr. Implementation Specialist to design, deploy, and support complex infrastructure, cloud, and security solutions across client environments. This is a Tier 3…
Added 2 hours ago
Sales Solution Specialist ,Healthcare
Sysco Canada Inc.
Vancouver, BC
Full-time
…distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the…
Added 2 hours ago
Accounts Payable Specialist (AP)
MEDFAR
Montreal, QC
Full-time
MEDFAR Clinical Solutions was founded in 2010 by two aeronautical engineers who realized that the healthcare system was not exploiting the full potential of technology. Supported by a large…
Added 2 hours ago
Logistics Specialist II
SHEIN
Canada
$62,000 to $67,000 CAD / year
Positive Attitude: Demonstrates a positive, solutions-oriented mindset with a strong desire to collaborate and support team success.
Added 2 hours ago
Senior Specialist, Configuration Management Projects
L3Harris Technologies
Toronto, ON · ON · Waterdown, ON
Senior Specialist, Configuration Management Projects (L4)
Added 2 hours ago
AI Engineer
AgileGrid Solutions
Canada
Full-time
…social progress through responsible banking and innovative solutions. We believe in empowering our people, embracing diversity, and maintaining a collaborative environment that promotes…
Added 2 hours ago
Team Lead, Software Development
Seequent
Calgary, AB
Full-time
Collaborate with customers and cross-functional engineering teams to improve prototypes and transition successful solutions toward commercial products.
Added 2 hours ago
Emergency Assistance Coordinator
National Healthcare Solutions Group LLC
Markham, ON
Epic Health Solutions provides network solutions, healthcare management, and 24/7 medical and non-medical assistance for international travel insurance and assistance clients across the…
Added 3 hours ago
Product Commercialization Specialist
Moneris
Toronto, ON
Full-time
…budget and within scope while achieving defined benefits and OKR success…
Added 3 hours ago
Cost Control Manager
Aecon
Toronto, ON
Our success is built on the passion, expertise, and dedication of our people. Together, we embrace strong execution, innovation, and continuous improvement - values that come to life…
Added 3 hours ago
POS- Business Sales Consultant
Rogers Communications
Vancouver, BC · Calgary, AB
…and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently,…
Added 3 hours ago
Onboarding Specialist
riverside.fm
Toronto, ON
Full-time
Riverside is growing rapidly, and we’re seeking an Onboarding Specialist to join our Customer Success team. In this role, you’ll be instrumental in ensuring our customers get the most out…
Added 3 hours ago
POS- Business Sales Consultant
Rogers Communications
Vancouver, BC
Full-time
…and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently,…
Added 4 hours ago
Assistant Manager, Trade Finance Operations, Global Transactions Banking - Toronto
Scotiabank
Toronto, ON
The incumbent must display initiative, be a highly customer service-oriented team member, flexible and committed to success of the team.
Added 4 hours ago
Tax & Estate Planner
TD
Toronto, ON
Full-time
…planning and protection to provide highly personalized advice, solutions and service to…
Added 4 hours ago
Senior IT Specialist, Level 3
AOS
Grimsby, ON
Full-time
Reporting to the VP, People and Business Operations, you will work across Solutions and Managed Services as a senior individual contributor and Level 3 escalation resource
Added 5 hours ago
Airport Operations Communication Centre Specialist- Billy Bishop Airport
A.S.P. Incorporated
Toronto, ON
$21.2 to $23.32 CAD / hour
Full-time
A.S.P. Incorporated has provided security and customer service solutions for over 20 years to Canadian clients. We employ over 1000 employees and are a subsidiary of ICTS EUROPE, operating…
Added 5 hours ago
Control Specialist - New Grad
PepsiCo
Cambridge, ON
Full-time
…planet and our communities. Our people are critical to our success and by supporting their personal growth and development and providing them with the tools they need to succeed, PepsiCo…
Added 6 hours ago
Microsoft Alliance Presales Leader - Security
EY
Toronto, ON · Vancouver, BC
EY has curated a dynamic ecosystem of Alliance and Ecosystem relationships which creates new forms of customer value to help our clients rapidly and digitally transform. Our ecosystem…

Open Text Corporation

Technical Support Specialist

Waterloo, ON, N2L 0A1, Canada

Experience: University degree or college diploma within a related discipline or equivalent work experience (2 years of experience working within a technical support environment is an asset)
Posting language: English
Posted: Sep 30, 2026

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Original job description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Your Impact:

A Technical Support Specialist role it's an opportunity to impact lives. As a key contributor, you'll be instrumental in making our customers wildly successful by providing an end to end technical support experience of the highest quality on OpenText products. Addressing a customer’s concern is not only technical, but also an opportunity to build on, and strengthen, our relationships and partnerships with our customers. This position requires strong technical and problem-solving skills. Critical thinking is something that you’ll use daily as each customer’s situation is often unique, requiring creative and long-lasting solutions. Our strong team-based environment ensures that if you get stuck or need help, you’ll always feel supported.

What The Role Offers:

You are excited to work with customers who have OpenText solutions on premise and in the cloud.
You have exceptional written and verbal communication skills to use to represent OpenText with excellent composure and patience, while clearly documenting all interactions for multiple issues and attending status calls.
You have focus and can express empathy to manage customer relationships in highly critical situations. You are familiar with isolating, reproducing, and analyzing complex or escalated issues through to resolution, either through direct ownership or with assistance from an expert, depending on complexity severity.
You can act as the key point of contact while collaborating with other cross-product or cross-functional teams such as development to ensure software defects and customer requested features are documented and followed through to resolution as necessary.

What You Need to Succeed:

University degree or college diploma within a related discipline or equivalent work experience (2 years of experience working within a technical support environment is an asset)
Solid foundation working with Windows Operating Systems, with Unix/Linux experience being an asset.
Knowledge of web servers such as Tomcat or Microsoft Internet Information Services (IIS) would be an asset. Experience working with relational databases such as Microsoft SQL Server, with Oracle experience would be an asset.
Proficiency in French language is an asset.
Strong desire to provide exceptional customer support efficiently with a high focus on first call resolution.
Proven experience working in a fluid environment that is ever growing and changing.
Demonstrated ability to multi-task and prioritize work effectively.
Strong attention to detail and the ability to grasp concepts quickly with a thirst for knowledge.
Positive attitude, patience, understanding, dedication, and commitment.

One Last Thing:

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. If you are interested in learning new and exciting technology, while working with the world’s top Fortune 500 companies then apply now to join our Technical Support team at OpenText.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $60,000 - $90,000; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Provide high-quality end-to-end technical support for OpenText products to ensure customer success. Act as a primary point of contact while collaborating with cross-functional teams to resolve complex technical issues and software defects.

Requirements

Requires a university degree or college diploma in a related discipline and a solid foundation in Windows operating systems. Experience with web servers, relational databases, and a strong focus on customer service is highly preferred.

Skills

Technical support
Problem-solving
Critical thinking
Windows operating systems
Unix
Linux
Tomcat
Microsoft internet information services
Microsoft sql server
Oracle
Communication skills
Multi-tasking
Software troubleshooting

Benefits

Health and wellness support
Financial wellbeing support
Vacation entitlement
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
OpenText
Information Management
Windows
Unix
Linux
Tomcat
IIS
Microsoft SQL Server
Oracle
Cloud
On-premise
Software Defects
Customer Success
Digital Transformation
Troubleshooting
Relational Databases
Web Servers

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