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Added 1 min ago
Hiring - Senior Technical Writer
Avanciers Inc.
Toronto, ON
$50 to $60 CAD / hour
Contract
…client in Canada for Intermediate IT Security Risk Management…
Added 1 min ago
RevOps Specialist | Spécialiste, Opérations des revenus
Alvéole
Montreal, QC
Full-time
We’re looking for a Revenue Operations Specialist to join our Revenue team and help keep the people, processes, data, and systems behind our go-to-market motion running smoothly. You’ll be…
Added 1 min ago
Hiring - Intermediate IT Security Risk Management Specialist
Avanciers Inc.
Ottawa, ON
Contract
…client in Canada for Intermediate IT Security Risk Management…
Added 16 mins ago
Claims Operations Governance & Solution Specialist
Tokio Marine Canada Ltd.
Toronto, ON
Full-time
The Claims Operations Governance & Solutions Specialist supports the development, implementation, enhancement, and ongoing effectiveness of claims systems and related operational processes.…
Added 16 mins ago
Manager, Arbor & Horticultural Services - Permanent Full-Time
Mount Pleasant Group
Toronto, ON
$117,461 to $131,747 CAD / year
Full-time
…committed to innovation, leveraging new trends and advancements in technology while upholding our long-standing values. Our team takes pride in the meaningful work we do every day, helping…
Added 16 mins ago
Intermediate IT security Risk Management Specialist
Quality IT Resourcing
Ottawa, ON
Contract
Hold one or more relevant Information Systems Security Professional certification credentials (e.g., CISSP, CISM, CRISC, CCSP, CEH or others) in good standing.
Added 16 mins ago
Audio Visual Technician
HCLTech
Mississauga, ON
$80,000 to $85,000 CAD / year
Full-time
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Added 16 mins ago
Analytics Data Specialist
Home Hardware Stores Limited
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Full-time
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Added 17 mins ago
Software & Integrations Developer (CRM)
Quadra
Vaudreuil-Dorion, QC
Bachelor's degree in computer science, information technology or a relevant technology-focused discipline, or equivalent experience.
Added 32 mins ago
Service Specialist I (Field Technician Fire Alarm Systems – Service) Richmond / Vancouver BC
Siemens
Richmond, BC · Vancouver, BC
As a Service Specialist I (Field Technician Fire Alarm Systems), you will serve as a trusted technical advisor supporting customers throughout the region. In this role, you will be…
Added 32 mins ago
Project Specialist -New Graduate- 12 Months Contract, Experience@Siemens
Siemens
Concord, ON
Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
Added 45 mins ago
Manager, Sales Compensation
Aviso
Toronto, ON
$110,000 to $135,000 CAD / year
Full-time
Oversee the day-to-day administration of sales compensation programs and provide guidance and support to the Commission Specialist
Added 47 mins ago
Production Quality Engineering Specialist
Siemens
Concord, ON
…important: making lives better with new ideas and the latest technology around the…
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Technical Support Specialist
Siemens
Montreal, QC
…important: making lives better with new ideas and the latest technology around the…
Added 47 mins ago
Proposal Bid Specialist
Siemens
Montreal, QC · Quebec, QC
…important: making lives better with new ideas and the latest technology around the…
Added 47 mins ago
Manager, Sales Compensation
Aviso Wealth
Remote, Canada
$110,000 to $135,000 CAD / year
Full-time · Remote
Oversee the day-to-day administration of sales compensation programs and provide guidance and support to the Commission Specialist
Added 47 mins ago
Spécialiste en charges et dynamique / Loads & Dynamics Specialist
Airbus
Mirabel, QC · Montreal, QC
Full-time
The A220 commercial aircraft Programme is looking for a Loads & Dynamics Specialist to join our Flig
Added 47 mins ago
Information Security Specialist
Agropur
Longueuil, QC · St-Hubert Campus
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The Information Security Specialist specializes and is consider as a technical expert in one or more of these areas of expertise:
Added 47 mins ago
Senior Advisor Onboarding & Transitions Specialist
Manulife
Winnipeg, MB · Halifax, NS · Burlington, ON · Waterloo, ON
Full-time
The Sr. Advisor Onboarding & Transitions Specialist is a critical, multi-functional role within the Manulife Wealth Business Development organization. The role supports new advisors joining…
Added 1 hour ago
Obstetrician/Gynecologist - EPAC - PRA-applicants may apply
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…on providing medicine with meaning, advancing knowledge and technology and educating tomorrow’s health care professionals, it is our collaborative strengths that will lead us into the…
Added 1 hour ago
Network Specialist ( 7 months contract)
Sobeys
Stellarton, NS
Contract
External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general…
Added 1 hour ago
Enterprise Integration Developer
Flexstaf I.T. Inc.
Toronto, ON · Greater Toronto Area, Canada
Contract
Develops and/or applies complex business and application models, information structures, data models, data schemas, technical program code, network and security interfaces, data and…
Added 1 hour ago
Sales Support Specialist - Canada
D&H Distributing
Mississauga, ON
Full-time
D&H is growing! Join 100+ year old Employee-Owned technology distributor, offering end-to-end solutions for today's resellers, retailers, and the clients they serve across the SMB and…
Added 1 hour ago
Senior Systems Administrator
HEB MANITOBA
Winnipeg, MB
Full-time
The Information Services Department supports HEB Manitoba’s strategic objectives by developing and maintaining a robust technology environment that ensures high-quality service delivery to…
Added 1 hour ago
Senior Cyber Security Specialist
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Calgary, AB · Burnaby, BC · Stellarton, NS · Mississauga, ON
…currently have a full time opportunity for a Senior Cyber Security Specialist. This role can be based out of one our main offices including: Stellarton, NS; Mississauga, ON. Calgary, AB,…

Open Text Corporation

Technical Support Specialist

Waterloo, ON, N2L 0A1, Canada

Experience: University degree or college diploma within a related discipline or equivalent work experience (2 years of experience working within a technical support environment is an asset)
Posting language: English
Posted: Sep 30, 2026

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Original job description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Your Impact:

A Technical Support Specialist role it's an opportunity to impact lives. As a key contributor, you'll be instrumental in making our customers wildly successful by providing an end to end technical support experience of the highest quality on OpenText products. Addressing a customer’s concern is not only technical, but also an opportunity to build on, and strengthen, our relationships and partnerships with our customers. This position requires strong technical and problem-solving skills. Critical thinking is something that you’ll use daily as each customer’s situation is often unique, requiring creative and long-lasting solutions. Our strong team-based environment ensures that if you get stuck or need help, you’ll always feel supported.

What The Role Offers:

You are excited to work with customers who have OpenText solutions on premise and in the cloud.
You have exceptional written and verbal communication skills to use to represent OpenText with excellent composure and patience, while clearly documenting all interactions for multiple issues and attending status calls.
You have focus and can express empathy to manage customer relationships in highly critical situations. You are familiar with isolating, reproducing, and analyzing complex or escalated issues through to resolution, either through direct ownership or with assistance from an expert, depending on complexity severity.
You can act as the key point of contact while collaborating with other cross-product or cross-functional teams such as development to ensure software defects and customer requested features are documented and followed through to resolution as necessary.

What You Need to Succeed:

University degree or college diploma within a related discipline or equivalent work experience (2 years of experience working within a technical support environment is an asset)
Solid foundation working with Windows Operating Systems, with Unix/Linux experience being an asset.
Knowledge of web servers such as Tomcat or Microsoft Internet Information Services (IIS) would be an asset. Experience working with relational databases such as Microsoft SQL Server, with Oracle experience would be an asset.
Proficiency in French language is an asset.
Strong desire to provide exceptional customer support efficiently with a high focus on first call resolution.
Proven experience working in a fluid environment that is ever growing and changing.
Demonstrated ability to multi-task and prioritize work effectively.
Strong attention to detail and the ability to grasp concepts quickly with a thirst for knowledge.
Positive attitude, patience, understanding, dedication, and commitment.

One Last Thing:

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. If you are interested in learning new and exciting technology, while working with the world’s top Fortune 500 companies then apply now to join our Technical Support team at OpenText.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $60,000 - $90,000; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Provide high-quality end-to-end technical support for OpenText products to ensure customer success. Act as a primary point of contact while collaborating with cross-functional teams to resolve complex technical issues and software defects.

Requirements

Requires a university degree or college diploma in a related discipline and a solid foundation in Windows operating systems. Experience with web servers, relational databases, and a strong focus on customer service is highly preferred.

Skills

Technical support
Problem-solving
Critical thinking
Windows operating systems
Unix
Linux
Tomcat
Microsoft internet information services
Microsoft sql server
Oracle
Communication skills
Multi-tasking
Software troubleshooting

Benefits

Health and wellness support
Financial wellbeing support
Vacation entitlement
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
OpenText
Information Management
Windows
Unix
Linux
Tomcat
IIS
Microsoft SQL Server
Oracle
Cloud
On-premise
Software Defects
Customer Success
Digital Transformation
Troubleshooting
Relational Databases
Web Servers

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