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Added 2 months ago
C
Product Manager, Managed North
Cohere
Remote, Canada
- Full-time
- Remote
We’re seeking an experienced Product Manager to own the creation of Cohere’s managed offering. This is a high-leverage role helping shape the future of Cohere’s market strategy. This role…
Added 2 months ago
Assistant Store Manager | Kitsilano, BC
ARC'TERYX
Vancouver, BC
You lead a team, in partnership with your Store Manager, that delivers best in class guest experiences, building connections and committing to bold objectives both in-store and in our…
Added 2 months ago
WG
Inside Sales Representative - Waterworks
Wolseley Group
Calgary, AB
- Full-time
…associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you’d…
Added 2 months ago
LA
District Sales Manager (Southern Ontario)
LAPP Americas
MB
- Full-time
Summary: Under the general direction of the Regional Sales Manager, this individual is responsible for managing his/her territory and achieving the monthly and annual sales targets; with a…
Added 2 months ago
CR
Production Supervisor
Cleveland Range
Vaughan, ON
- $75,000 to $90,000 CAD / year
- Full-time
Support new product introduction, fabrication process development, tooling and fixture implementation, machine programming.
Added 2 months ago
M
Regional Sales Manager - Ontario
Medfar
Toronto, ON
- Full-time
As the Regional Sales Manager, Ontario, reporting to the Senior National Sales Director, you will lead MEDFAR’s commercial growth across Ontario. You will own the regional sales strategy,…
Added 2 months ago
Product Program Manager
Auto Air Export, Inc.
Montreal, QC
…grow both organically and through acquisition. We are hiring a Product Manager to support our corporate Product Development department which works in partnership with our portfolio…
Added 2 months ago
SA
Sales Administrator, Cabinetry
Stelumar Advanced Manufacturing Inc.
Canada
- Full-time
Relay customer feedback, builder requirements, and requests for new products, finishes, or configurations to the design team to inform catalogue development and continuous improvement.
Added 2 months ago
1
Account Executive, SMB - Toronto
1Password
Remote, Canada
- Full-time
- Remote
…trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today.…
Added 2 months ago
Assistant Store Manager/Visual Manager - Sherway Gardens
Club Monaco
Toronto, ON
Implement a monthly outreach program to update client base as new product reaches the store
Added 2 months ago
FB
Assistant Meat Manager
Farm Boy Inc.
Aurora, ON
- Up to $21 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 2 months ago
NE
Account Manager - 18 Month Contract to Permanent
NATIONAL ENGINEERED FASTENERS INC
Breslau, ON
- $75,000 to $85,000 CAD / year
- Full-time
Lead customer discussions related to product design, applications, and new program opportunities
Added 2 months ago
E
Associate Product Program Manager
Entrust
Canada
- Full-time
The Associate Product Program Manager is an integral member of the Product Management team responsible for maintaining day to day program coordination with related corporate teams and…
Added 2 months ago
PB
Software Developer
Pacific Blue Cross
Burnaby, BC
- Full-time
Under the broad managerial direction of the Assistant Manager/Manager and as an active member of a self-organized work team, collaborates collectively in the planning, design, testing,…
Added 2 months ago
PH
Project Manager
Parker Hannifin
Winnipeg, MB
- Full-time
The Project Manager will help define, plan, initiate, execute, control and close projects. Responsibilities will include directing and maximizing the efforts of cross-disciplinary project…
Added 3 months ago
MR
Sales Team Lead
Match Retail
Ottawa, ON · Kanata, ON
- Full-time
…ensuring the successful execution of the Nespresso Roadshow…
Added 2 months ago
A
Transformation Management Office - Senior Manager/Manager, Business Transformation & Operations
Aritzia
Vancouver, BC
- Full-time
…opportunity to be part of the team responsible for the strategic development and scaling of our business through world-class operational solutions. As the Senior Manager/Manager, Business…
Added 1 month ago
A
Consultant Corporate Account Manager-Quebec
Apotex
QC · Quebec City, QC
- $109,933.56 to $153,906.98 CAD / year
…achieving/exceeding defined sales and objectives consistent with approved product messaging and labeling. CAM’s will report directly to the Director, Marketing & Sales and will be…
Added 2 months ago
OT
Manager, Premium Support
Open Text Inc.
Richmond Hill, ON
- Other
As a Premium Support Delivery Manager, you will manage customer delivery and success at assigned Premium Support accounts within a defined regional CMT(s) or product BU(s), with the goal of…
Added 2 months ago
LD
Beauty Advisor
London Drugs Limited
Vancouver, BC
- $18.25 to $21.58 CAD / hour
- Other
access to extensive product training and development opportunities
Added 2 months ago
TS
Underwriting & Quality Control Manager
Tao Solutions Inc
Toronto, ON
- Full-time
The Mortgage Underwriting & Quality Control Manager leads residential mortgage file quality control and due diligence. The role combines hands-on review of Canadian residential mortgage…
Added 2 months ago
EO
Associate Manager Product Innovation
Eminence Organic Skin Care
Vancouver, BC
- Full-time
As the Associate Manager Product Innovation, you will be supporting the Innovation team in bringing new products to market by owning key launch execution responsibilities from brief through…
Added 2 months ago
Meat - Meat Cutter
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Edmonton, AB
…banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid…
Added 2 months ago
P
Market Research Manager (CA)
PointClickCare
Mississauga, ON
- Full-time
The Market Research Manager at PointClickCare is responsible for leading the design, implementation, and analysis of market research to uncover actionable insights that inform software…
Added 2 months ago
OM
Superviseur de groupe, Social
Omnicom Media
Montreal, QC
- Full-time
…you like to be an inspiring leader who guides their team to new…

Open Text Inc.

Manager, Premium Support

Richmond Hill, ON, Canada

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Job details

Posting language: English
Posted: Aug 31, 2026

Original job description

Hiring Manager: Atkinns To

Talent Acquisition Advisor: Olu Adeyeye

Job Code Level: TEM1

Refer Your Friends!

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

As a Premium Support Delivery Manager, you will manage customer delivery and success at assigned Premium Support accounts within a defined regional CMT(s) or product BU(s), with the goal of ensuring renewal of all products and services and active management of risk. You will manage a team of Premium Support employees and delivery managers in their day-to-day support and management activities towards this goal, providing effective leadership and mentoring within the team through strong communication and action. Work with the wider Premium Support management team, BDM and Renewal/License Sales Reps to identify and support new and upsell sales opportunities. Work with Premium Support portfolio and marketing leads to develop, define and promote new offerings and routes to market.

WHAT THE ROLE OFFERS

Lead a team that is responsible for providing a high level of technical support and customer satisfaction to assigned Premium Support customers.
Mentor team members in handling technical escalations or new customer requests / situations (if required)
Work with the other Premium Support CMT Manager and Sales/BDM to identify and support new sales opportunities.
Develop strong relationships with Director/VP level employees at OT both Internal and Customer stakeholders.
Take ownership role in WW Premium Support service improvement initiatives and projects.
Conduct end of year reviews and set future goals as per company strategy

WHAT YOU NEED TO SUCCEED

Bachelor’s degree, minimum 3 years related Support Delivery Management experience preferred, Customer Success or Sales Management experience a plus.
Excellent knowledge of Premium Support program, support policies and procedures
Motivate team performance and morale, customer retention and growth regionally and WW
Willingness and ability to travel if needed (<25%)
Effective leadership through organizational change

ONE LAST THING

OpenText is more than just a corporation, it’s a global community where trust is foundational, the bar is raised, and outcomes are owned. Join us in our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don’t just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $92,320 - $138,480; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

The Premium Support Delivery Manager leads a team to ensure high-level technical support, customer satisfaction, and account renewal. They also collaborate with sales and marketing teams to identify upsell opportunities and drive service improvement initiatives.

Requirements

Candidates must have a bachelor's degree and at least 3 years of experience in support delivery management. Strong leadership skills, knowledge of support policies, and the ability to manage customer risk are essential for success.

Skills

Support delivery management
Customer success
Sales management
Leadership
Mentoring
Technical escalation handling
Relationship management
Strategic planning
Communication
Risk management
Account management
Project management
Customer retention
Team performance management

Benefits

Health benefits
Financial wellbeing support
Paid time off
Vacation entitlement
Commission opportunities

Visa sponsorship

Not detected in the job text

Keywords

Premium Support
Information Management
Digital Transformation
AI
Customer Success
Sales
Account Management
Leadership
Mentoring
Technical Support
Service Improvement
Risk Management
Business Development
Marketing
Portfolio Management
Renewal Sales
Customer Satisfaction
Strategy
Team Management
Communication

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