Jobs in Canada

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Added 2 months ago
FH
Registered Nurse, Perinatal - Royal Columbian Hospital
Fraser Health
New Westminster, BC
- $41.42 to $59.52 CAD / hour
- Part-time
Participates on designated program and professional committees, care conferences and councils as assigned, or as agreed to with the Manager.
Added 2 months ago
FH
Financial Manager
Fraser Health
Surrey, BC
- Full-time
…to apply your passion and expertise to this exciting Finance Manager position working with senior executives while providing advisory services related to aspects such as finance and…
Added 2 months ago
FH
Analyst, Financial
Fraser Health
New Westminster, BC
- Full-time
Provide assessment results and recommendations on appropriate courses of action to Financial Manager and/or clients for the purpose of implementing corrections or improvements.
Added 4 months ago
KM
Représentant(e) aux ventes internes bilingue – Programmes gouvernementaux/Bilingual Inside Sales Representative, Government (Ottawa)
Konica Minolta Business Solutions Canada
Mississauga, ON
- $48,490.52 to $69,704 CAD / year
- Full-time
Support Federal Government Program Manager with day-to-day contract maintenance activities.
Added 2 months ago
PB
Software Developer
Pacific Blue Cross
Burnaby, BC
- $8,781 to $9,923 CAD / month
- Full-time
Under the broad managerial direction of the Assistant Manager/Manager and as an active member of a self-organized work team, collaborates collectively in the planning, design, testing,…
Added 2 months ago
PC
Intake Coordinator, Full Time, Mood Disorders Research & Treatment Service
Providence Care
Kingston, ON
- Full-time
Reporting to the Community Team Manager, the Intake Coordinator is responsible for receiving referrals and requests for service or consultations, completes screening of referrals, schedules…
Added 4 months ago
KM
Représentant(e) aux ventes internes bilingue – Programmes gouvernementaux/Bilingual Inside Sales Representative, Government (Ottawa)
Konica Minolta Business Solutions Canada
Ottawa, ON
- $48,490.52 to $69,704 CAD / year
- Full-time
Support Federal Government Program Manager with day-to-day contract maintenance activities.
Added 2 months ago
A
Senior Project Engineer (Minerals & Metals) - Toronto
Ausenco
Burlington, ON
- Full-time
…we deliver innovative, value-add consulting studies, project delivery, asset operations and maintenance solutions to the mining & metals, oil & gas, and industrial…
Added 2 months ago
Manager - Financial Accounting Advisory Services - FSO BCM
EY
Toronto, ON
As a FAAS – FSO Manager, you will actively establish, maintain and strengthen internal and external relationships. You will help to develop and expand long-term client relationships and…
Added 2 months ago
EI
Project Manager, NPI
Ecolab Inc.
Calgary, AB
- Full-time
An exciting and challenging position exists as a Project Manager at CoolIT’s head office in Calgary, Alberta. In this role you will report into the Product department and facilitate the…
Added 2 months ago
Q
Technical Program Manager - Software, Firmware, Emulation, and Validation (Ottawa)
Qualcomm
Ottawa, ON
- Full-time
Qualcomm is seeking a Technical Program Manager to lead planning, development, execution, and delivery of software, emulation, and silicon validation for Networking Products within the…
Added 2 months ago
Q
Technical Program Manager - Software, Firmware, Emulation, and Validation (Vancouver)
Qualcomm
Vancouver, BC
- Full-time
Qualcomm is seeking a Technical Program Manager to lead planning, development, execution, and delivery of software, emulation, and silicon validation for Networking Products within the…
Added 2 months ago
Z
Gestionnaire senior de programmes techniques, Développement de produits / Senior Technical Program Manager, Product Development
Zendesk
Quebec, QC · ON · Canada - Quebec - Fully Flexible
- Full-time
As a Senior Technical Program Manager (TPM) within Product Development, you will lead multiple complex, cross-functional technical programs that deliver measurable business outcomes and…
Added 2 months ago
FH
Registered Nurse, Older Adult - Acute Care for Elders - Burnaby Hospital
Fraser Health
Burnaby, BC
- Part-time
…psychiatry, oncology, outpatient clinics, and an extensive surgery program with anesthesia, orthopedics, general surgery, ENT, ophthalmology, obstetrics and gynecology, urology, and…
Added 2 months ago
Q
Customer Program Manager
Qualcomm
Ottawa, ON
- Full-time
We are seeking a motivated Customer Program Manager to join our team. In this role, you will be responsible for planning & execution of customer facing SoC semiconductor products…
Added 2 months ago
OT
Manager, Premium Support
Open Text Inc.
Richmond Hill, ON
- Other
As a Premium Support Delivery Manager, you will manage customer delivery and success at assigned Premium Support accounts within a defined regional CMT(s) or product BU(s), with the goal of…
Added 2 months ago
EO
Associate Manager Product Innovation
Eminence Organic Skin Care
Vancouver, BC
- Full-time
This position is classified as Hybrid under our Hybrid Work Program Policy, where this position is required to be onsite 3 days per week
Added 2 months ago
Project Manager - Liability Management
Vertex Resource Group
AB · County of Grande Prairie, Alberta
However, Vertex encourages Project Managers to work towards office attendance with their teams 2-3 days per week
Added 2 months ago
Project Manager - Liability Management
Vertex Resource Group
Dawson Creek, BC
However, Vertex encourages Project Managers to work towards office attendance with their teams 2-3 days per week
Added 2 months ago
E
Project Manager, NPI
Ecolab
Calgary, AB · CAN-Calgary Office Quarry Park
- Full-time
An exciting and challenging position exists as a Project Manager at CoolIT’s head office in Calgary, Alberta. In this role you will report into the Product department and facilitate the…
Added 2 months ago
Meat - Meat Cutter
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Edmonton, AB
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 2 months ago
S
Technical Product Manager
Speer
Remote, Canada
- $65,000 to $85,000 CAD / year
- Full-time
- Remote
Provide a sense of direction for the entire product delivery team and other product stakeholders.
Added 2 months ago
DG
New Car Sales Manager
Dilawri Group of Companies
Brampton, ON
- Full-time
Work with the Service Manager to ensure quick preparation of new vehicles for delivery
Added 2 months ago
Executive Director, Provider Compensation Operations
Government of Alberta
Edmonton, AB
…partners. You have experience leading strong teams accountable for program delivery and you demonstrate an understanding of government and department…
Added 2 months ago
Manager, People & Culture
SALT XC
Toronto, ON
The Manager, People & Culture plays a critical role in delivering high-quality HR support and people programming across an assigned portfolio of 3 Traction Entities.

Open Text Inc.

Manager, Premium Support

Richmond Hill, ON, Canada

Apply on careers.opentext.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Aug 31, 2026

Original job description

Hiring Manager: Atkinns To

Talent Acquisition Advisor: Olu Adeyeye

Job Code Level: TEM1

Refer Your Friends!

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

As a Premium Support Delivery Manager, you will manage customer delivery and success at assigned Premium Support accounts within a defined regional CMT(s) or product BU(s), with the goal of ensuring renewal of all products and services and active management of risk. You will manage a team of Premium Support employees and delivery managers in their day-to-day support and management activities towards this goal, providing effective leadership and mentoring within the team through strong communication and action. Work with the wider Premium Support management team, BDM and Renewal/License Sales Reps to identify and support new and upsell sales opportunities. Work with Premium Support portfolio and marketing leads to develop, define and promote new offerings and routes to market.

WHAT THE ROLE OFFERS

Lead a team that is responsible for providing a high level of technical support and customer satisfaction to assigned Premium Support customers.
Mentor team members in handling technical escalations or new customer requests / situations (if required)
Work with the other Premium Support CMT Manager and Sales/BDM to identify and support new sales opportunities.
Develop strong relationships with Director/VP level employees at OT both Internal and Customer stakeholders.
Take ownership role in WW Premium Support service improvement initiatives and projects.
Conduct end of year reviews and set future goals as per company strategy

WHAT YOU NEED TO SUCCEED

Bachelor’s degree, minimum 3 years related Support Delivery Management experience preferred, Customer Success or Sales Management experience a plus.
Excellent knowledge of Premium Support program, support policies and procedures
Motivate team performance and morale, customer retention and growth regionally and WW
Willingness and ability to travel if needed (<25%)
Effective leadership through organizational change

ONE LAST THING

OpenText is more than just a corporation, it’s a global community where trust is foundational, the bar is raised, and outcomes are owned. Join us in our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don’t just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $92,320 - $138,480; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

Apply on careers.opentext.com About employer

More about this job

Responsibilities

The Premium Support Delivery Manager leads a team to ensure high-level technical support, customer satisfaction, and account renewal. They also collaborate with sales and marketing teams to identify upsell opportunities and drive service improvement initiatives.

Requirements

Candidates must have a bachelor's degree and at least 3 years of experience in support delivery management. Strong leadership skills, knowledge of support policies, and the ability to manage customer risk are essential for success.

Skills

Support delivery management
Customer success
Sales management
Leadership
Mentoring
Technical escalation handling
Relationship management
Strategic planning
Communication
Risk management
Account management
Project management
Customer retention
Team performance management

Benefits

Health benefits
Financial wellbeing support
Paid time off
Vacation entitlement
Commission opportunities

Visa sponsorship

Not detected in the job text

Keywords

Premium Support
Information Management
Digital Transformation
AI
Customer Success
Sales
Account Management
Leadership
Mentoring
Technical Support
Service Improvement
Risk Management
Business Development
Marketing
Portfolio Management
Renewal Sales
Customer Satisfaction
Strategy
Team Management
Communication

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Work requirements

Jobs in Canada