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Added 1 month ago
NR
Senior AI Forward Deployment Engineer
Norton Rose Fulbright
Toronto, ON
- Full-time
We are seeking a Senior AI Forward Deployment Engineer to join the Artificial Intelligence team within Norton Rose Fulbright Canada. This role will design, build, deploy, and optimize…
Added 1 month ago
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Software Development Engineer - Agent Factory
Workday
Vancouver, BC · Canada, BC, Vancouver
- Full-time
Agent Factory is where Workday’s next chapter gets built. We’re forming small, senior, cross-functional AI teams that bring together product leaders, machine learning engineers, and…
Added 1 month ago
TC
Team Lead, AI Engineering
The Citco Group Limited
Halifax, NS
- Full-time
The AI Engineer remains accountable for technical correctness, human review of AI-generated output, meaningful tests, secure implementation and production readiness. AI-generated work never…
Added 1 month ago
TC
Senior AI Engineer
The Citco Group Limited
Halifax, NS
- Full-time
You must have a Bachelor's degree in Computer Science, Engineering, Data Science or equivalent practical experience
Added 1 month ago
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Senior Consultant - GCP Data & AI Architect
Deloitte
Toronto, ON
- Full-time
This is a Senior Consultant role: 7–10 years of total experience with 4–6 years hands-on on Google Cloud (or equivalent cloud with a credible GCP transition path). You will lead workstreams…
Added 1 month ago
D
Senior Consultant - GCP Agent Platform Architect
Deloitte
Toronto, ON
- Full-time
This is a Senior Consultant role: 7–10 years of total experience with 4–6 years hands-on on Google Cloud (or equivalent cloud with a credible GCP transition path). You will lead workstreams…
Added 1 month ago
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Data Engineer Sr
Insight
Toronto, ON
- Full-time
We are seeking a Senior Data Engineer to design, build, and optimize modern data platforms that enable analytics, reporting, operational intelligence, and AI-driven solutions.
Added 1 month ago
AI
QA Automation Engineer – Python, Playwright & SQL
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Senior QA Automation Engineer – Python, Playwright & SQL
Added 1 month ago
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Member of Technical Staff 2- DataHub
Nutanix
Vancouver, BC
- $103,000 to $155,000 CAD / year
- Full-time
Are you an enthusiastic early-career engineer passionate about building secure AI infrastructure from the ground up? Join Nutanix to help develop our DataHub platform - an enterprise data…
Added 1 month ago
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Member of Technical Staff 3- DataHub
Nutanix
Vancouver, BC
- $132,000 to $198,000 CAD / year
- Full-time
Are you an enthusiastic early-career engineer passionate about building secure AI infrastructure from the ground up? Join Nutanix to help develop our DataHub platform - an enterprise data…
Added 1 month ago
RJ
Lead Engineer
Raymond James Ltd.
Vancouver, BC
- Full-time
The Lead Engineer is the senior technical engineering lead within Digital Workplace & Platform, responsible for improving the stability, resilience, automation, control effectiveness, and…
Added 1 month ago
SC
Acoustics Consultant/Engineer
SLR Consulting
Calgary, AB
- Full-time
As our new Acoustics Consultant/Engineer, you will play an important role on a team whose work is essential to achieving this goal.
Added 1 month ago
BH
Transmission Lines Engineers – Overhead and Underground
BC Hydro
Vancouver, BC
- $109,700 to $138,700 CAD / year
- Full-time
We are seeking motivated Junior, Intermediate and Senior Transmission Lines Engineers to join our Transmission Lines Engineering division to deliver this work. This is an opportunity to…
Added 1 month ago
T
Senior AI Engineer
Tangerine
Toronto, ON
- Full-time
Extensive experience in Python and its core data science libraries (e.g., Scikit-learn, Pandas, NumPy, Matplotlib/Seaborn)
Added 1 month ago
S1
Senior Cloud Infrastructure Engineer
Signal 1
Toronto, ON
- Full-time
We are looking for a Senior Cloud Infrastructure Engineer to join our small, hands-on Infrastructure Team. You will:
Added 1 month ago
ME
Cloud Engineer
Morson Edge (Canada)
Oakville, ON
- $95,000 to $135,000 CAD / year
- Full-time
Morson Edge is seeking an experienced Cloud Engineer to join a growing infrastructure team. This role is ideal for a cloud professional with strong Microsoft Azure expertise who is…
Added 1 month ago
O
Dedicated Support Engineer - Toronto
OpenAI
Canada
- Full-time
Added 1 month ago
Senior Customer Engineer, Named - Toronto Canada
Cloudflare
Toronto, ON
The Customer Engineer (CE) is the core driver of our technical go-to-market strategy: a trusted technical advisor and primary architect of the customer journey. You will bridge the gap…
Added 1 month ago
Product Development and Industrialization Lead
Global Traffic Group
St. Albert, AB
We are seeking a senior-level product development and manufacturing professional who can take our AI-enabled electronic and electromechanical products from working prototypes and small…
Added 1 month ago
H
Software Analyst
Hitachi
Toronto, ON · (RSBU) Toronto
- Full-time
…the railway signaling domain. Working under the guidance of a Senior Software Analyst or Technical Specialist, the incumbent develops expertise in one or more subsystem functional areas and…
Added 1 month ago
FI
Principal Software Engineer - Zynque
Fulfillment IQ
Toronto, ON
- Full-time
Job Title: Principal Software Engineer - Zynque
Added 1 month ago
DD
Hardware Engineer - Aerospace
Data Device Corporation
Burlington, ON
- Full-time
We are seeking a motivated and skilled Hardware Engineer with 3 to 5 years of experience to join our engineering team. In this role, you will contribute to the design, development, and…
Added 1 month ago
F
Senior Machine Learning Engineer
Fusemachines
Remote, Canada
- Contract
- Remote
You must possess a strong hybrid skill set: deep expertise in applied machine learning combined with production-grade software engineering skills
Added 1 month ago
S
Senior Full-Stack Developer [Security & Risk Products]
ScalePad
Vancouver, BC
- Full-time
As a Senior Full-Stack Developer, you will be responsible for developing entirely new products and innovating within our existing technology stack. This will involve research, analysis,…
Added 1 month ago
PX
Senior Data Platform Engineer
Project X
Toronto, ON
- Full-time
We are looking for a Senior Data Platform Engineer to help an enterprise client evolve its data platform. The environment runs on AWS and includes Snowflake, Matillion and Salesforce. The…

OpenAI

Dedicated Support Engineer - Toronto

Canada

Full-time

Apply on jobs.ashbyhq.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Sep 25, 2026

Original job description

About the Team

OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.

About the Role

The Support Engineering team works closely with Engineering, Product, Technical Success, Go-to-Market, and other teams to deliver an exceptional experience for our most strategic customers. We combine deep technical troubleshooting with durable customer context, proactive reliability work, and clear ownership during critical moments. We use automation, agents, and our own technology to help build the future of technical support.

We’re looking for experienced, deeply curious technical problem-solvers to serve as trusted support partners for our Premium Support customers. You’ll work directly with customers on novel, ambiguous, and high-impact technical issues, using logs, telemetry, reproduction, and systems-level investigation to isolate causes and drive issues toward resolution.

Beyond resolving individual issues, you’ll use your deep understanding of OpenAI’s infrastructure and products, together with each customer’s architecture and operating context, to anticipate risk and make their workloads more resilient over time. You’ll proactively monitor integrations, identify emerging failure patterns and architectural breakpoints, and work with customers and internal teams to address them before they become incidents. Success means that as a customer’s workloads mature and scale, the day-to-day effort required to support them decreases through better monitoring, runbooks, automation, and preventative improvements.

This Toronto-based role is currently remote and is expected to transition to an in-office arrangement.

In this role, you will:

Work directly with Premium Support customers to troubleshoot their most complex technical issues, including API failures, integration challenges, authentication errors, unexpected product behavior, performance degradation, and production incidents.
Provide end-to-end technical ownership by analyzing logs and system behavior, reproducing errors, testing hypotheses, and isolating the likely failure domain. Where possible, you’ll identify the root cause before escalating to Engineering; where that is not possible, you’ll provide a clear hypothesis and the evidence needed to accelerate Engineering’s investigation.
Become a trusted expert on OpenAI’s products and systems, serving as a critical escalation point and a technical backstop for our most strategic customers.
Own the customer-specific response to high-impact incidents. You’ll assess severity and business impact, initiate the appropriate response path, coordinate cross-functional responders, maintain clear ownership, and ensure issues move through mitigation, resolution, and post-incident follow-through.
Communicate clearly and proactively during periods of uncertainty, providing accurate updates to customer technical teams, business stakeholders, executives, and internal partners.
Develop a detailed understanding of each customer’s architecture, integrations, dependencies, critical workloads, and operational constraints. You’ll document this context and make it accessible to Support, Product, and Engineering teams.
Partner with Go-to-Market and Technical Success teams to understand the business importance of customer workloads and ensure that relevant commercial context informs severity, prioritization, and communication without bypassing established support processes.
Represent Support Engineering in relevant customer meetings, including QBRs, and partner closely with account teams to communicate technical health, surface risks and blockers early, coordinate follow-up, and provide customers and internal stakeholders with clear, proactive updates.
Monitor customer integrations and support trends to identify emerging risks, recurring failure patterns, and readiness gaps before they become major escalations.
Prepare for important launches, migrations, traffic increases, and business events by developing account-specific runbooks, validating escalation paths, coordinating support readiness, and providing heightened monitoring where needed.
Lead or contribute to incident reviews and postmortems, identify opportunities to prevent recurrence, and track corrective actions through closure.
Translate recurring customer pain into clear, evidence-backed feedback for Product and Engineering, with a particular focus on improving the reliability and performance of existing products, integrations, and deployments.
Turn what you learn from customer investigations into scalable improvements, including troubleshooting guides, monitoring, internal tooling, support workflows, and AI-powered automation.
Help shape the operating model, technical standards, and tooling for Premium Support as the function grows globally.

You might thrive in this role if you:

Have significant experience in Support Engineering, Solutions Engineering, Solutions Architecture, or another role involving hands-on diagnosis of complex production issues.
Have expert-level troubleshooting skills and a strong track record of resolving ambiguous technical problems across APIs, distributed systems, cloud infrastructure, and enterprise integrations.
Are comfortable working with logs, metrics, traces, API requests, authentication flows, and customer-provided code or configurations to understand system behavior and test hypotheses.
Have experience leading or playing a central role in customer-impacting incidents, including severity assessment, technical coordination, stakeholder communication, root-cause analysis, and post-incident follow-through.
Can write code or scripts to reproduce issues, interrogate systems, automate repetitive work, and improve internal tools. Experience with Python, JavaScript, or similar languages is valuable.
Can communicate complex technical issues clearly to engineers, customer technical teams, business stakeholders, and senior leaders - especially when information is incomplete or evolving.
Build strong, high-trust relationships with customers and cross-functional partners while maintaining clear and scalable ownership boundaries.
Look beyond the immediate issue to identify patterns, improve the system, and prevent the same problem from recurring.
Thrive in ambiguity, update quickly as new information emerges, and are willing to learn whatever is needed to get the job done.
Bring a humble, team-first mindset, strong judgment, and a genuine eagerness to help both customers and colleagues succeed.
Are excited to use OpenAI’s products, agents, and emerging AI capabilities to transform how technical support operates at scale.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

Apply on jobs.ashbyhq.com About employer

More about this job

Responsibilities

You will troubleshoot complex technical issues for strategic customers, including API failures and production incidents, while providing end-to-end technical ownership. Additionally, you will proactively monitor integrations and collaborate with internal teams to improve system reliability and performance.

Requirements

The role requires significant experience in Support or Solutions Engineering with expert-level troubleshooting skills across distributed systems and cloud infrastructure. Candidates must be proficient in languages like Python or JavaScript and possess strong communication skills to manage high-impact incidents.

Skills

Technical Troubleshooting
API
Distributed Systems
Cloud Infrastructure
Enterprise Integrations
Python
JavaScript
Incident Management
Root Cause Analysis
Telemetry
Automation
Customer Success
Systems Architecture
Data Analysis
Communication

Visa sponsorship

Not detected in the job text

Keywords

Support Engineering
Solutions Engineering
Solutions Architecture
API
Distributed Systems
Cloud Infrastructure
Enterprise Integrations
Python
JavaScript
Telemetry
Automation
Incident Management
Root Cause Analysis
Postmortem
QBR
Technical Support
Reliability
Monitoring
Authentication
Performance Degradation
Runbooks
Customer Success
Stakeholder Management
System Architecture
Data Analysis

Seniority

Senior

Tools

Python
JavaScript

Languages

English

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Work requirements

Jobs in Canada