Operations Specialist

About the role

Opendoor is building our Toronto Operations team and we're looking for Operations Specialists to own critical workflows that keep our homes moving through the transaction lifecycle. AI handles intake, data extraction, scheduling, and routine QC. You own the more difficult half: exceptions, escalations, and the quality bar that determines whether a listing is good enough to put in front of a buyer.

We're looking for someone who cares about the details, moves fast, figures out how to make AI work for them, and is able to be resourceful when solving problems.

What you'll do

• Own end-to-end execution of getting homes listed and on market; handle exceptions, escalations, and anything that falls outside automated processes
• Quality-check listings before they go live: photos, listing data, descriptions, and documents and own the sign-off
• Validate AI-generated outputs; take ownership of quality, accuracy, and effectiveness before downstream impact
• Manage a high volume of open cases simultaneously against firm deadlines
• Serve as the go-to for listing questions across the business; investigate what's raised, escalate what's broken, and drive it to an answer
• Cross-train across workflows to cover volume variability
• Identify process gaps and give feedback on where tools or workflows need to improve

What you'll need

• Comfort working with AI tools and a genuine interest in using technology to work faster and smarter; you don't wait for systems to do your job, you figure out how to make them work for you
• Strong project management instincts with the ability to drive multiple workstreams to hard deadlines
• Persistence and follow-through when working through exceptions
• High accountability and urgency around deadlines with direct customer impact
• Strong communication skills: you'll flag problems early, escalate cleanly, and work across teams to get listings unblocked
• Attention to detail and strong documentation habits across a large portfolio
• Comfortable working in a high-ambiguity environment where you're helping build the playbook
• Background in operations, case management, project coordination, property management, real estate, insurance, mortgage/escrow, or similar is a plus
• Opendoor is actively consolidating its internal tooling stack; comfort with new systems and change is essential

Location
We're looking for team members who are enthusiastic about an in-office culture - people who want to build alongside others and not from a distance. This role is based in one of our talent hubs where we welcome everyone 5 days a week with the requirement of Mo, Tu, Th, Fri.