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Added 9 mins ago
AL
AltaGas - Senior Analyst, AI Enablement
AltaGas Ltd.
Calgary, AB · AB - Calgary
- Full-time
Lead engaging training sessions, demonstrations, office hours, workshops, and train-the-trainer programs, supported by reusable guides, videos, exercises, prompts, and learning materials.
Added 9 mins ago
AL
AltaGas - Sr. Specialist, AI & Data Governance
AltaGas Ltd.
Calgary, AB · AB - Calgary
- Full-time
AltaGas is strengthening how we govern, manage, and improve enterprise data as we scale data products, analytics, automation, and AI. We’re looking for a Senior Specialist, AI & Data…
Added 9 mins ago
PF
Team Lead, Data & Analytics
Pattison Food Group
Langley (District), BC · Langley Office - Langley BC
- Full-time
We have an exciting opportunity for a full-time Team Lead, Data & Analytics to join our Data & Analytics team in Langley, BC.
Added 9 mins ago
O
Senior Manager, Data & AI Technology
OLG
Sault Ste. Marie, ON · Toronto, ON · Foster Drive Office
- Full-time
Lead the strategy, operations, support, and lifecycle management of enterprise analytics and customer data technologies, including Power BI, Alteryx, ArcGIS, IBM WatsonX, RecordPoint, the…
Added 9 mins ago
JI
Senior Cost Accountant
J.D. Irving, Limited
Toronto, ON
- Full-time
Lead the preparation, analysis, and delivery of accurate and timely weekly and monthly financial results.
Added 9 mins ago
T
Business Risk Analyst - TD Asset Management
TD
Toronto, ON
- Full-time
Lead Business Risk Oversight for assigned TDAM activities, providing independent challenge across operational risk, Issues Management, remediation, and Risk Acceptance.
Added 9 mins ago
SL
Analyst, Investment Operations
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
Lead by example in providing quality service and operations support for internal business partners and external clients
Added 9 mins ago
C
Data Quality Exception Management Lead Analyst
Citi
Mississauga, ON
- Full-time
The Data Quality Exception Management Lead Analyst is a senior individual contributor responsible for delivering against the directional strategy of Data Quality Exception Management. This…
Added 9 mins ago
B
Data Integrity Lead
BGIS
Toronto, ON
- Full-time
The Data Integrity Lead is the Quality Assurance (QA) and Data Governance owner for the integrity and assurance of all operational and planning data used across the CIBC Integrated…
Added 24 mins ago
M
Director, Partnerships Strategy & Corporate Development
Manulife
Toronto, ON
- Full-time
Lead and support the development of healthcare strategies focused on growth, differentiation, new business models, partnerships and capability development.
Added 24 mins ago
IC
Business Management Analyst Intern
Interac Corp.
Toronto, ON · Interac Corp. Head Office
- Full-time
Reporting to the Technology and Operations (T&O) Business Management, Lead, the Technology Business Management Intern will work cross functionally with the Technology and Finance teams to…
Added 24 mins ago
WI
Project Controls Analyst
WSP in Canada
YT · Yukon Territory, Canada
- Full-time
Diploma or degree in Project Management, Business, Finance, Environmental Management, Engineering, Data Analytics, or a related discipline.
Added 24 mins ago
WI
Project Controls Analyst
WSP in Canada
BC · British Columbia, Canada
- Full-time
Diploma or degree in Project Management, Business, Finance, Environmental Management, Engineering, Data Analytics, or a related discipline.
Added 24 mins ago
WI
Project Controls Analyst
WSP in Canada
Whitehorse, YT
- Full-time
Diploma or degree in Project Management, Business, Finance, Environmental Management, Engineering, Data Analytics, or a related discipline.
Added 24 mins ago
WI
Project Controls Analyst
WSP in Canada
Vancouver, BC
- Full-time
Diploma or degree in Project Management, Business, Finance, Environmental Management, Engineering, Data Analytics, or a related discipline.
Added 24 mins ago
WI
Project Controls Analyst
WSP in Canada
Victoria, BC
- Full-time
Diploma or degree in Project Management, Business, Finance, Environmental Management, Engineering, Data Analytics, or a related discipline.
Added 24 mins ago
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SEO Manager
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
We’re looking for an SEO Manager to lead innovative search engine optimization and GEO strategies that elevate our clients’ organic performance across both traditional search engines and…
Added 39 mins ago
S
Business Technology Partner
SECURE
Calgary, AB
- Other
At SECURE, we lead the way in waste management and energy infrastructure, providing unmatched security and peace of mind to our customers. Our strength lies in our size, extensive network,…
Added 39 mins ago
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Senior Manager, Client Engagement
Royal Bank of Canada
Toronto, ON
- Full-time
Lead deep dive analytics on key strategic questions relating to client engagement and retention
Added 39 mins ago
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Manager, Software (Embedded & Digital Products)
Wabtec
London, ON
- Full-time
As the Manager, Software (Embedded & Digital Products), you will report to the Manager, Engineering & Products and lead a multidisciplinary software organization responsible for embedded…
Added 40 mins ago
A
Marketing Discovery Trainee
ABB
Calgary, AB
- Full-time
At ABB, we help industries run leaner and cleaner - and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join…
Added 40 mins ago
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Customer Relationship Management Business Analyst
Avanciers Inc.
Montreal, QC · Greater Montreal Metropolitan Area
- Contract
Financial Services Cloud processes (lead conversion, opportunities, activities, appointments)
Added 40 mins ago
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Plant Manager
Lock Search Group
Strathmore, AB
- Full-time
Support integration of Emerson DeltaV, Aptean ERP, data lakes, machine learning, and real-time analytics into plant operations
Added 40 mins ago
B
Accessories Product Coordinator
BRP
Sherbrooke, QC
- Full-time
Lead the accessory portfolio process for our products in collaboration with the design and engineering teams.
Added 40 mins ago
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Data Governance Advisor
BRP
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Lead and support initiatives related to data definition, semantics, data classification, data quality, metadata management, and data lifecycle, ensuring alignment with data governance…

Opendoor

Senior Operations Manager, Home Safety

Toronto, ON, Canada

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Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 27, 2026

Original job description

About the role

Opendoor uses data, technology and AI to make buying and selling a home simple. As Senior Operations Manager, you’ll lead our Home Safety team to protect people and vacant homes across our US portfolio and reduce losses from fraud and misuse.

You’ll develop investigators, guide complex cases and turn recurring patterns into practical safeguards. Working with Legal, Operations and engineering partners, you’ll strengthen day-to-day operations and use AI and automation to improve how the team works.

What you'll do

Own the direction and performance of Home Safety operations. Set priorities based on risk, customer impact and financial loss.
Hire, coach and develop investigators. Set clear expectations and help the team build sound judgment and consistent ways of working.
Own daily operations, setting priorities, balancing workloads and keeping investigations moving. Track response times and case quality, and address delays or problems.
Guide complex or sensitive investigations. Help the team assess evidence, decide what action to take and involve Legal, law enforcement or other partners when needed.
Create clear investigation procedures, case records and escalation guidelines. Set standards for resolving cases and use lessons learned to improve how the team works.
Coordinate incident response with Legal, field operations and security vendors. Set clear expectations for vendors, review the quality of their work and address performance problems.
Use investigation findings and operating data to identify recurring problems. Work with Finance and other partners to understand losses, improve safeguards and measure whether changes are working.
Partner with program management and Engineering on tools for case management, reporting, home access and monitoring. Define what the operation needs and prepare the team to use new technology effectively.
Build and adopt AI workflows that reduce repetitive work and improve investigations. Check their accuracy, apply human judgment where needed and help the team use them effectively.

What you'll need

Experience investigating fraud, abuse or similar risks. You’ve built clear cases and used findings to reduce recurring problems or losses.
Experience managing and developing a team. You’ve set performance expectations, coached people through difficult work and improved team results.
Experience running time-sensitive operations. You’ve balanced competing priorities, managed workloads and maintained quality as demands changed.
Strong investigative judgment. You assess evidence, challenge initial explanations and connect individual cases to broader patterns and financial impact.
Hands-on experience building and using AI workflows. You can show how they improved the work, how you checked results and where human judgment was needed.
Clear communication and sound escalation judgment. You can explain findings and uncertainty, recommend action and recognize when to involve Legal or other authorities.
A track record of improving how teams work. You’ve created practical processes, worked across teams and carried improvements through to adoption.

Bonus points

Experience working with law enforcement or external partners to investigate incidents and take protective action.
Experience in property operations or protecting physical assets, including addressing fraud or unauthorized occupancy.
Experience helping teams use security and monitoring systems to identify problems and respond effectively.

Application Tip: You’re welcome to share relevant projects or work examples in the 'Websites' section of your application.

Location
We're looking for team members who are enthusiastic about an in-office culture - people who want to build alongside others and not from a distance. This role is based in one of our talent hubs where we welcome everyone 5 days a week with the requirement of Mo, Tu, Th, Fri.

The pay range for this role is:

132,000.00 - 165,000.00 CAD per year (CA)

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More about this job

Responsibilities

Lead Home Safety operations, develop investigators, manage daily workloads and complex investigations, and coordinate incident response with Legal, field operations, and security vendors. Use case findings and operating data to reduce losses, improve safeguards, and implement case-management tools, automation, and AI workflows.

Requirements

Candidates need experience investigating fraud or similar risks, managing and developing teams, and running time-sensitive operations while maintaining quality. They should demonstrate strong investigative judgment, hands-on experience building and evaluating AI workflows, clear communication, sound escalation decisions, and a record of implementing practical process improvements.

Skills

Fraud Investigation
Risk Management
Team Leadership
Team Development
Operational Management
Investigative Judgment
Evidence Assessment
Incident Response
Case Management
Process Improvement
AI Workflow Development
Automation
Vendor Management
Cross-Functional Collaboration
Escalation Judgment
Security Monitoring

Visa sponsorship

Not detected in the job text

Keywords

Home Safety
Fraud
Abuse
Risk Management
Investigations
Evidence Assessment
Case Records
Escalation Guidelines
Incident Response
Loss Prevention
Financial Impact
AI Workflows
Automation
Case Management
Reporting
Home Access
Monitoring Systems
Security Vendors
Law Enforcement
Legal Coordination
Field Operations
Operational Data
Process Improvement
Workload Management
Team Development

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