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Added 1 min ago
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Customer Success Manager - eLearn
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Mississauga, ON
- Full-time
Support logistics and operations for the Learn department to deliver exceptional client experiences.
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PF
Gestionnaire principal·e de produit | Senior Product Manager , APM & GenAI
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- Full-time
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Integrated MH-A CP-S Director, Mental Health (Permanent Full-Time)
Northumberland Hills Hospital
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- Full-time
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Added 1 min ago
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Outside Field Sales Representative (Small Business Solutions) – Whitby Territory
ADP
Mississauga, ON
- $71,600 to $121,600 CAD / year
- Full-time
Our Sales teams are at the heart of ADP’s success. Every day, they earn client trust, solve complex business challenges, and build long‑term partnerships that help organizations thrive.
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Outside Field Sales Representative (Small Business Solutions)
ADP
Burnaby, BC
- $71,600 to $121,600 CAD / year
- Full-time
Our Sales teams are at the heart of ADP’s success. Every day, they earn client trust, solve complex business challenges, and build long‑term partnerships that help organizations thrive.
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Banking Relationship Sales Representative (Small Business Solutions)
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Senior Sales Representative, Core Major Accounts (Hunter)
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- Full-time
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Added 17 mins ago
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Accountant (Retail / Merchandise)
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- Full-time
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Added 31 mins ago
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Manager, Software Engineering
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Senior Investment Associate | Cash Management Group
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Added 46 mins ago
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Senior Director, Product Marketing - NetSuite
Oracle
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- Full-time
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Account Executive - Data (Canadian Federal Government)
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- Full-time
Build a business pipeline through deep team collaboration to execute on client and territory specific activities
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Branch Manager
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Canada | Winter 2027 Internship Program | Canada | Programme de stage d'hiver 2027
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Senior Advisor, Program Governance
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Montreal, QC
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Added 1 hour ago
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Gestionnaire principal·e de produit | Senior Product Manager , APM & GenAI
Power Factors
Remote, Canada
- Remote
…travaillez avec la Science des données, les Ventes, le Succès client, le Soutien et le Marketing produit pour recueillir les contributions et maximiser l'impact utilisateur et commercial de…
Added 2 hours ago
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Business Growth and Outreach Lead
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Sr. Developer - Application Development JAVA N 4B
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Sr. Developer - Application Development JAVA N 4B
BrightClaim
Montreal, QC
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Sr. Developer - Application Development JAVA N 4B
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Principal ASIC Design Engineer
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Added 2 hours ago
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Partner Administrative Assistant
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Added 2 hours ago
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Manager, People & Change
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OPENLANE

Dealer Relations Coordinator

Paradise, NL, Canada
St. John's, NL, Canada
CAN - NL - Paradise (St. John's), Canada

Full-time

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Job details

Job type: Full-time
Experience: 1-2 years of related experience in a customer service or administrative capacity, ideally in the automotive industry
Posting language: English
Posted: Sep 30, 2026

Original job description

Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced - and uncomplicated - digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer:

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement

We’re Looking For: We are seeking a Dealer Relations Coordinator with experience in customer relationship management and office administration. You will work as part of our close-knit sales and administrative team and will be responsible for supporting our dealer sales team. This is a full-time, in-office position working Monday through Friday between 8:30am-5pm.

You Are:

Customer Focused: You work to drive a superior customer experience to ensure dealer satisfaction and build client retention. You also help dealer customers get maximum value from VLC services and marketplace platforms.
A Proactive Problem-Solver: You can assess and triage immediate customer issues, enabling on-the-spot resolutions to ensure an optimal customer experience.
Team Oriented: You partner with other team members, including sales, dealer registration, and accounting, to support customer service needs.
An Analytical Negotiator: You utilize market conditions to effectively qualify reserve prices and negotiate sales.
Curious: You are relentlessly curious, seeking out opportunities to learn about our industry and service offerings to better support customers.

You Will:

Manage Customer Relationships: Act as a liaison between all VLC departments , resolve customer concerns effectively , and educate customers on our systems and services. You will also use OPENLANE’s CRM to log calls and run reports.
Coordinate Auction & Inventory Logistics: Handle all auction-day duties , including assisting with lane placement and performing all tasks related to auction run lists. You will also ensure ancillary services like transport are completed and monitor on-ground inventory to provide marketing recommendations.
Drive Sales & Financial Processes: Assist in the resolution of "If Bids" , facilitate the seller cheque process , and ensure all reserve prices and declarations are accurate.
Collaborate Internally: Work with the dealer sales team to ensure proper marketing of inventory and with dealer registration to assist with customer sign-ups and information changes.
Perform Administrative & Strategic Functions: Handle clerical and numerical data processing , monitor VIP customer performance , and track local competition to recommend competitive strategies.

Must Haves:

High School diploma or equivalent
1-2 years of related experience in a customer service or administrative capacity, ideally in the automotive industry
Tech-savvy and comfortable using Google Suite
Effective customer relations, communication, and interpersonal skills

Nice to Haves:

Prior experience working in automotive remarketing is preferred
Prior experience with sales management tracking databases, such as Salesforce.com
Experience with AMS, VTrace, and other OPENLANE systems
Demonstrated ability to learn, retain and articulate product-related information

Sound like a match? Apply Now - We can't wait to hear from you!

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More about this job

Responsibilities

The Dealer Relations Coordinator will manage customer relationships, resolve concerns, and educate dealers on marketplace platforms. They are also responsible for coordinating auction logistics, managing inventory, and supporting the sales team with administrative and financial processes.

Requirements

Candidates must have a high school diploma or equivalent and 1-2 years of experience in customer service or administration. Proficiency in Google Suite and strong communication skills are required, with automotive industry experience considered a plus.

Skills

Office administration
Customer service
Data entry
Sales support
Communication
Interpersonal skills
Google suite
Problem-solving
Negotiation
Inventory management
Logistics coordination
Reporting
Analytical skills
Time management

Benefits

Medical insurance
Dental insurance
Vision insurance
HSA contributions
FSA options
401K
RRSP
Company match
Paid vacation
Personal time
Sick time
Paid maternity leave
Paid paternity leave
Short-term disability
Long-term disability
Life insurance
AD&D
Employee assistance program
Leap into service day
Tuition reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Wholesale remarketing
Digital marketplace
Used vehicles
CRM
Salesforce
AMS
VTrace
Inventory logistics
Auction
Dealer relations
Data processing
Google Suite
Customer retention
Market analysis
Automotive industry

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