Dealer Relations Coordinator

Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced - and uncomplicated - digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer:

• Competitive pay

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

• Immediately vested 401K (US) or RRSP (Canada) with company match

• Paid Vacation, Personal, and Sick Time

• Paid maternity and paternity leave (US)

• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

• Robust Employee Assistance Program

• Employer paid Leap into Service Day to volunteer

• Tuition Reimbursement for eligible programs

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

• Company culture of internal promotions, diverse career paths, and meaningful advancement
   

We’re Looking For: We are seeking a Dealer Relations Coordinator with experience in customer relationship management and office administration. You will work as part of our close-knit sales and administrative team and will be responsible for supporting our dealer sales team. This is a full-time, in-office position working Monday through Friday between 8:30am-5pm.

You Are:

• Customer Focused: You work to drive a superior customer experience to ensure dealer satisfaction and build client retention. You also help dealer customers get maximum value from VLC services and marketplace platforms.
• A Proactive Problem-Solver: You can assess and triage immediate customer issues, enabling on-the-spot resolutions to ensure an optimal customer experience.
• Team Oriented: You partner with other team members, including sales, dealer registration, and accounting, to support customer service needs.
• An Analytical Negotiator: You utilize market conditions to effectively qualify reserve prices and negotiate sales.
• Curious: You are relentlessly curious, seeking out opportunities to learn about our industry and service offerings to better support customers.

You Will:

• Manage Customer Relationships: Act as a liaison between all VLC departments , resolve customer concerns effectively , and educate customers on our systems and services. You will also use OPENLANE’s CRM to log calls and run reports.
• Coordinate Auction & Inventory Logistics: Handle all auction-day duties , including assisting with lane placement and performing all tasks related to auction run lists. You will also ensure ancillary services like transport are completed and monitor on-ground inventory to provide marketing recommendations.
• Drive Sales & Financial Processes: Assist in the resolution of "If Bids" , facilitate the seller cheque process , and ensure all reserve prices and declarations are accurate.
• Collaborate Internally: Work with the dealer sales team to ensure proper marketing of inventory and with dealer registration to assist with customer sign-ups and information changes.
• Perform Administrative & Strategic Functions: Handle clerical and numerical data processing , monitor VIP customer performance , and track local competition to recommend competitive strategies.

Must Haves:

• High School diploma or equivalent
• 1-2 years of related experience in a customer service or administrative capacity, ideally in the automotive industry
• Tech-savvy and comfortable using Google Suite
• Effective customer relations, communication, and interpersonal skills

Nice to Haves:

• Prior experience working in automotive remarketing is preferred
• Prior experience with sales management tracking databases, such as Salesforce.com
• Experience with AMS, VTrace, and other OPENLANE systems
• Demonstrated ability to learn, retain and articulate product-related information 

Sound like a match? Apply Now - We can't wait to hear from you!