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Added 8 mins ago
Quality Technician
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Full-time
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OPENLANE

Mechanical Service Advisor

Brampton, ON, Canada

Job type: Full-time
Apply by: Mar 27, 2027
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.

What We Offer:

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement

We’re Looking For:

We are seeking a Mechanical Service Advisor with experience in administration, estimations, and customer service. You will be part of an administrative team responsible for coordinating workflow for our automotive technicians. You will be involved in sourcing parts, preparing quotes, creating work orders, and monitoring production timelines for our 6 technicians. The ideal candidate will have 2-3 years of experience as a Service Advisor.

You Are:

Detail-oriented. You have a keen attention to detail and take pride in delivering quality work.
Efficient. You are comfortable working in a fast paced environment, and can prioritize tasks to maximize productivity within the shop.
Reliable. You are dependable and can be counted on to complete your tasks as assigned.

You Will:

Respond to customer inquiries, obtaining vehicle and service information, and ensuring customers receive prompt, efficient and courteous attention for all contacts and transactions
Promotion of OPENLANE's Mechanical services to auction customers, recommending necessary or value-added repairs that would be appropriate for the customer & coordinating repair process if approved
Accurately quote mechanical service repairs, including costing of materials, supplies, and labour for dealer, retail, and commercial customers in accordance with SLA's and company procedures
Prepare repair orders, including description of repairs and services authorized
Consult with service technicians regarding diagnostics, required or recommended service work, and status of pre & post sale inspections
Complete all administrative functions related to mechanic shop operation, including preparing quotes, seeking approval from customers, ordering parts/supplies, preparing invoices, posting fees/work into AMS, and other data entry tasks
Serve as mechanic shop liaison for arbitrations, working in conjunction with OPENLANE's Claims Operations department

Must Haves:

2-3 years’ experience as an Automotive Service Advisor
Strong customer service and communication skills
Able to efficiently respond to various requests at one time

Nice to Haves:

Previous experience or education as an Automotive Service Technician or Apprentice.
Basic mechanical knowledge to effectively communicate with customers and technicians
Experience with Mitchell estimating system
Familiarity with Google Suite

Sound like a match? Apply Now - We can't wait to hear from you!

Note: This job description in no way states or implies that these are the only duties to be performed by incumbents in this position. Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

Compensation Range of

Hourly: $27.00 - $30.00 CAD

(Depending on experience, skill set, qualifications, and other relevant factors.)

Apply About employer

More about this job

Responsibilities

Coordinate workflow for automotive technicians by sourcing parts, preparing repair quotes and work orders, and monitoring production timelines. Respond to customer inquiries, recommend and coordinate approved repairs, complete shop administration and invoicing, and liaise with Claims Operations on arbitrations.

Requirements

Requires 2–3 years of experience as an Automotive Service Advisor, strong customer service and communication skills, and the ability to handle multiple requests efficiently. Automotive technician or apprentice experience, basic mechanical knowledge, familiarity with Mitchell estimating software, and Google Suite experience are preferred.

Skills

Automotive Service Advising
Customer Service
Communication
Repair Estimating
Parts Sourcing
Work Order Preparation
Production Timeline Monitoring
Repair Order Preparation
Mechanical Knowledge
Diagnostic Coordination
Invoice Preparation
Data Entry
Workflow Coordination
Prioritization
Mitchell Estimating System
Google Suite

Benefits

Medical Benefits
Dental Benefits
Vision Benefits
Employer HSA Contributions
FSA Options
401(k) With Company Match
RRSP With Company Match
Internal Promotion Opportunities
Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Automotive Service Advisor
Automotive Technicians
Mechanical Services
Customer Service
Repair Estimates
Parts Sourcing
Work Orders
Repair Orders
Diagnostics
Pre-Sale Inspections
Post-Sale Inspections
Parts Ordering
Invoices
Data Entry
AMS
Mitchell Estimating System
Google Suite
Arbitrations
Claims Operations
Service-Level Agreements
Automotive Repair
Workflow Coordination

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