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Added 7 mins ago
HH
Saint John Respiratory Therapist - 2 (RT02) PCN 1250371
Horizon Health Network
St. Stephen, NB
- Full-time
Assisting and supporting airway management and resuscitation
Added 7 mins ago
HH
Saint John Medical Laboratory Technologist 2 (LT02) PCN 1253969
Horizon Health Network
Saint John, NB
- Part-time
…shared with the candidate, Human Resources and the requesting manager electronically and language results will be placed on the personnel file for Horizon’s hiring…
Added 7 mins ago
(CAN) Part-Time Self Checkout Attendant
Walmart Canada
Stratford, ON
…and escalate cash or technical issues to the Customer Service…
Added 7 mins ago
A
Maintenance Production Manager
AvPosts
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Must have strong organizational, planning and execution skills
Added 7 mins ago
HH
Saint John Medical Laboratory Technologist 3 (LT03) PCN 1251557
Horizon Health Network
Saint John, NB
- Full-time
…shared with the candidate, Human Resources and the requesting manager electronically and language results will be placed on the personnel file for Horizon’s hiring…
Added 7 mins ago
HH
Fredericton Registered Nurse Class D (RNCD) - Nurse Practitioner PCN 1152545
Horizon Health Network
Fredericton, NB
- Full-time
The Nurse Practitioner (NP) provides primary health care services, illness/injury prevention, chronic disease management and community development services, using a population health…
Added 7 mins ago
HH
Fredericton Occupational / Physiotherapy Assistant (3029) PCN 1156017
Horizon Health Network
Fredericton, NB
- Full-time
…shared with the candidate, Human Resources and the requesting manager electronically and language results will be placed on the personnel file for Horizon’s hiring…
Added 7 mins ago
HH
Fredericton Medical Device Reprocessing Technician (2070) PCN 1151789
Horizon Health Network
Fredericton, NB
- Part-time
Inventory management, ordering and restocking supplies used in process of reprocessing.
Added 22 mins ago
M
Senior Investment Consultant I
Mercer
Toronto, ON
- Other
This role will be based in Toronto and offers a hybrid work arrangement, requiring a minimum of three days per week in the office · All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 36 mins ago
MA
Senior Investment Consultant I
Marsh Agency
Toronto, ON
- Full-time
This role will be based in Toronto and offers a hybrid work arrangement, requiring a minimum of three days per week in the office · All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 36 mins ago
DIRECTOR OF CLINICAL SERVICES
Southbridge Healthcare LP
Ottawa, ON
Southbridge welcomes those applicants with disability related needs and those whom a need for accommodation in the recruitment process. Please provide notice of your need for accommodation…
Added 1 hour ago
AA
Robotics Technician - Afternoon Shift
AGS Automotive Systems
Cambridge, ON
- Full-time
Reporting to the Engineering Assistant Manager, the Robotics Technician is responsible for, but not limited to, any type of equipment that needs to be programmed with special emphasis on…
Added 1 hour ago
M
Senior / Staff Product Manager - IoT Connected Devices
Motive
Vancouver, BC
- Full-time
As Senior / Staff Product Manager, Connected Devices (Equipment Monitoring), you will be the dedicated product leader for the entire in-field device surface of the Equipment Monitoring…
Added 1 hour ago
M
Shift manager - fast food restaurant
McDonald's
Tracadie-Sheila, NB
- Full-time
Added 1 hour ago
LH
Occupational Therapist
Lifemark Health Group
Cornwall, ON
- $33.57 to $49.24 CAD / hour
- Full-time
Opportunities for management roles, including Clinic Director and Regional Manager positions.
Added 1 hour ago
AF
Account Manager Foodservice - Alberta & Prairies
Arla Foods
Richmond, BC
- Full-time
…This is your chance! Join Arla Foods Canada as our Account Manager, Foodservice (Alberta & Prairies). This exciting role offers the opportunity to be part of a dynamic, world-class dairy…
Added 1 hour ago
MA
Senior Retirement Consultant
Marsh Agency
Montreal, QC
- Full-time
This role will be based in Montreal and offers a hybrid work arrangement, requiring a minimum of three days per week in the office · All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 2 hours ago
RB
Manager, Third Party Oversight
Rogers Bank
Toronto, ON
- Full-time
Reporting to the Sr. Manager Third Party Risk Managment & Vendor Oversight, the role is responsible for end to end systems operations and processing functions including the management and…
Added 2 hours ago
RB
Sr Mgr, Cred Risk Acquisition
Rogers Bank
Toronto, ON
- Full-time
We are looking for an experienced and highly analytical Senior Manager, Credit Risk Strategy, Acquisition to lead the development and optimization of credit card acquisition strategies.
Added 2 hours ago
BI
Field Service Representative,
Baxter International Inc.
AB · Edmonton, AB
- Full-time
Work effectively with FS Regional Manager, Field Service Representatives, and other functional areas within the company to enhance business performance and customer experiences.
Added 3 hours ago
LH
Physiotherapist
Lifemark Health Group
High River, AB
- Full-time
Opportunities for management roles, including Clinic Director and Regional Manager positions.
Added 3 hours ago
LH
Physiotherapist
Lifemark Health Group
Calgary, AB
- Full-time
Opportunities for management roles, including Clinic Director and Regional Manager positions.
Added 3 hours ago
GC
Operations Product Manager Co-Op
Game Companies
Vancouver, BC
- Full-time
The Operations Product Manager Co-Op plays a crucial role within the Operations Team by providing essential project and product management support for the success of both current and…
Added 3 hours ago
LH
Physiotherapist - Certified Hand Therapist
Lifemark Health Group
Calgary, AB
- Full-time
Opportunities for management roles, including Clinic Director and Regional Manager positions.
Added 3 hours ago
W
(CAN) Pharmacy Assistant
Walmart
Mission, BC
- Part-time
7. Assisting with OTC Operations and ordering, stocking, cashier duties as assigned by OTC Manager and/or Pharmacist.

Closed listing

OPENLANE

National Accounts Director

Brampton, ON, Canada

$100,000 to $125,000 CAD / year · Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $100,000 to $125,000 CAD / year
Job type: Full-time
Closing date: Mar 27, 2027
Posting language: English
Posted: Sep 28, 2026

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Original job description

Archived listing. The details below describe a past opening.

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced - and uncomplicated - digital marketplace for used vehicles.

We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.

Relentless Curiosity. We seek to understand and improve our customers’ experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

A National Account Director who will serve as the primary account relationship manager for commercial sellers. The core focus of this role is (1) to retain our high-value client base to increase consignment and sales volume and (2) drive revenue expansion through service penetration. This will be achieved by demonstrating to the client that OPENLANE is meeting and exceeding the client’s expectations in order to maintain long-term positive partnerships.

Reporting directly to the Senior Director, Commercial Sales and Strategy, the ideal candidate brings a strong background in relationship management, operational execution, and cross-functional leadership. In this role, they will utilize data-driven insights to guide client decisions and align internal business goals of growing Commercial volume and revenue.

You Are:

Operational Excellence Champion: You translate high-level commercial sales commitments into structured, repeatable account execution plans that deliver on our brand promise.
Solutions-Oriented Problem Solver: You thrive on resolving complex corporate client bottlenecks, proactively addressing operational vulnerabilities before they impact customer health.
Collaborative Bridge Builder: You naturally unite distributed Product, Operational, and Regional teams to orchestrate seamless customer workflows.
Data-Informed Delivery Leader: You utilize sales and operational metrics, conversion trends, and pipeline volumes to consistently optimize resource allocation and performance tracking.
Influential Matrix Leader: You drive organizational alignment and cross-functional project execution through strategic relationship-building and clear communication rather than direct authority.

You Bring:

Core Knowledge
- Commercial Account Infrastructure: Deep comprehension of B2B client onboarding processes, service level agreement (SLA) monitoring, and retention management frameworks on a national scale.
- Wholesale Lifecycle Dynamics: Solid understanding of the automotive remarketing, vehicle logistics, or wholesale auction ecosystem.
Functional Expertise
- Portfolio Solution Delivery: Proven capability executing national or large-scale regional customer success accounts with multiple operational touchpoints.
- Cross-Functional Program Influence: Documented success mapping client journeys and establishing unified workflows across Sales, Operations, and Product divisions.
- Performance Metric Architecture: Experience building and managing customer success operational KPIs, delivery dashboards, and performance review cadences.
Technical Expertise
- Data Analytics Fluency: Advanced ability to analyze client metrics, including inventory pipelines, conversion rates, and macro-economic factors to determine client health and provide consultation for our clients.
- Executive Reporting Design: Mastery in translating complex operational performance metrics into concise, professional review decks for corporate clients and internal leaders.

You Own:
Strategic Account Leadership & Client Partnership - 30%

Build genuine relationships with key stakeholders, serving as a trusted advisor dedicated to their long-term success.
Lead strategic planning for existing Commercial accounts, ensuring alignment and partnership between the client and OPENLANE’s goals and objectives.
Ensure that the customer is kept aware of OPENLANE’s strategy and any new components, including acquisitions, products, services, or other updates, as they become available.

Commercial Growth, Solution Selling & Portfolio Expansion - 20%

Identify opportunities for revenue growth, upselling, and cross-selling of services using a solution selling, data-driven approach, including educating the client on all OPENLANE services and products that could benefit their business.
Develop and implement innovative and value-add solutions for customers based on needs analyses.
Identify and pursue opportunities to grow the commercial portfolio.
Keep up to date with market and industry news and trends.

Client Value Delivery, Reporting & Business Reviews - 20%

Forecast and track key account metrics and report on account performance, KPIs, and progress to both clients and internal stakeholders.
Build and report out program reviews for clients and internal staff that demonstrate our value and partnership
Provide actionable insight based on data and feedback to continuously improve the client experience.

Operational Alignment, SLA Management & Issue Resolution - 10%

Ensure the customer contract is being adhered to and that SLAs are being met.
Communicate across OPENLANE regarding any larger issues that require escalation and assist with the resolution of those issues to the customer’s satisfaction.

Contract, Fee & Volume Ownership - 20%

Own contract and fee management, including negotiation for the assigned client portfolio.
Own volume forecasting for the assigned client portfolio.

Who You Will Work With:

Reporting to the Senior Director, Commercial Sales and Strategy, you will work in close, daily partnership with the national commercial operations team, regional Operations leaders, Finance teams, Product & engineering, and the corporate Marketing division across Canada.

Where You Work:

Your work is performed as a Hybrid or Remote employee, depending on business needs and proximity to corporate regional offices.

Must Have’s:

5+ years of proven success within a corporate commercial environment, with 3+ years explicitly dedicated to managing customer success, operations execution, or enterprise account delivery pipelines.
Bachelor’s degree in Business Administration, Operations Management, or a verified equivalent level of high-level professional strategic execution experience.
Proven track record supporting major corporate or commercial clients on a national or established regional territory scale.
Demonstrated history of direct accountability for operational delivery tracking, cross-functional project management, and resolving complex corporate account execution bottlenecks.

Nice to Have’s:

Experience operating within the automotive remarketing, wholesale vehicle auction, or industrial fleet logistics sectors.
Direct familiarity with digital marketplace management, e-commerce platforms, or B2B SaaS implementation environments.

What We Offer:

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement

Sound like a match? Apply Now - We can't wait to hear from you!

Compensation Range of

Annual Salary: $100,000.00 - $125,000.00 CAD

(Depending on experience, skill set, qualifications, and other relevant factors.)

Bonus Range

Target Bonus Range: $0.00 - $15,000.00 CAD Annually

About employer

More about this job

Responsibilities

Manage strategic relationships with national commercial clients, retaining and growing accounts through service expansion, solution selling, and data-informed advice. Own account performance reporting, operational and SLA alignment, issue resolution, contract and fee management, and volume forecasting in partnership with internal teams.

Requirements

Requires at least five years of success in a corporate commercial environment, including three or more years in customer success, operational execution, or enterprise account delivery, plus a bachelor’s degree or equivalent strategic execution experience. Candidates must have experience supporting major corporate or commercial clients and accountability for operational tracking, cross-functional project management, and resolving complex account issues; automotive remarketing or digital marketplace experience is preferred.

Skills

Strategic Account Management
Customer Success
Commercial Sales
Relationship Management
Revenue Growth
Solution Selling
Cross-Functional Leadership
Operational Execution
Data Analytics
KPI Management
SLA Management
Contract Negotiation
Volume Forecasting
Executive Reporting
Issue Resolution
Automotive Remarketing

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Flexible Spending Account
401(k) With Company Match
RRSP With Company Match
Paid Vacation
Paid Personal Time
Paid Sick Time
Paid Maternity Leave
Paid Paternity Leave
Short-Term Disability Insurance
Long-Term Disability Insurance
Life Insurance
Accidental Death and Dismemberment Insurance
Employee Assistance Program
Paid Volunteer Day
Tuition Reimbursement
Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Commercial Accounts
Customer Success
Automotive Remarketing
Wholesale Vehicle Auctions
Vehicle Logistics
Digital Marketplaces
E-Commerce
B2B SaaS
Account Retention
Consignment
Revenue Expansion
Service Penetration
Solution Selling
Client Onboarding
Service Level Agreements
Customer Health
Client Journey Mapping
Cross-Functional Workflows
Operational KPIs
Performance Dashboards
Conversion Rates
Inventory Pipelines
Volume Forecasting
Executive Reporting
Business Reviews
Contract Management
Fee Negotiation
Sales Operations
Product and Engineering
Portfolio Management

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Work requirements

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