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Added 1 min ago
AG
Full-Cycle Engineering Recruiter II 6-Month Contract
Allegis Global Solutions
Mississauga, ON
- $43 CAD / hour
- Full-time
Act as a “talent advisor” to client stakeholders, provide consultative and strategic solutions
Added 1 min ago
SH
Manager/Director, Management Consulting
Santis Health
Toronto, ON
- Full-time
Deliver insightful, practical solutions to complex client needs through structured problem-solving, rigorous analysis and established methodologies.
Added 2 mins ago
AG
Full-Cycle Engineering Recruiter II 6-Month Contract
Allegis Global Solutions
Mississauga, ON
- $43 CAD / hour
- Full-time
Act as a “talent advisor” to client stakeholders, provide consultative and strategic solutions
Added 2 mins ago
RC
Gestionnaire de Comptes
Randstad Canada
Montreal, QC
- Full-time
Développement de comptes existants (wallet share) : Collaborer avec les autres lignes d’affaires de Randstad pour positionner nos solutions auprès d’entreprises déjà clientes.
Added 16 mins ago
R
Director, Relationship Management, Corporate Client Group
RBC
Toronto, ON
- Full-time
…Canada's largest financial institution to tailor financial solutions to assist clients in meeting their strategic objectives. You are part of a team of relationship managers, aligned to our…
Added 31 mins ago
A
FinOps Specialist – Multi-Vendor Data & Cost Analytics
Akkodis
Toronto, ON
- Contract
Develop dashboards, visualizations, and reporting solutions using tools such as Power BI, SQL, Excel, Databricks, Snowflake, or similar platforms.
Added 31 mins ago
SH
Manager/Director, Management Consulting
Santis Health
Toronto, ON
- Full-time
Deliver insightful, practical solutions to complex client needs through structured problem-solving, rigorous analysis and established methodologies.
Added 46 mins ago
MarTech / AdTech Technical Lead
Capgemini
Mississauga, ON
…run a delivery team and represent the practice directly to client stakeholders, including at the executive…
Added 1 hour ago
TI
Project Control Officer
TekStaff IT Solutions
Toronto, ON
- Contract
TekStaff's Client has a current vacancy for " Project Control Officer”
Added 1 hour ago
HS
President
HR Solutions
ON · Niagara, ON
- Full-time
The President provides executive leadership and strategic direction for the overall operational, commercial, and financial performance of the manufacturing organization. Working closely…
Added 1 hour ago
O
National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
Solutions-Oriented Problem Solver: You thrive on resolving complex corporate client bottlenecks, proactively addressing operational vulnerabilities before they impact customer health.
Added 1 hour ago
TI
Project Manager
TekStaff IT Solutions
Toronto, ON
- Contract
TekStaff's Client has a current vacancy for "Project Manager"
Added 1 hour ago
KW
Senior Account Executive
Kintetsu World Express
Vancouver, BC
- Full-time
…commitment to excellence, we deliver world-class logistics solutions to our customers. Our success is built on the dedication of our people; many of our leaders started in entry-level roles…
Added 1 hour ago
B-
Coordonateur/trice fret maritime / Ocean Freight Coordinator
BLV - Value Chain Partners
Pointe-Claire, QC
- Full-time
À propos de notre client : Un transitaire international de renom et fournisseur de solutions logistiques intégrées en pleine expansion, alliant croissance rapide et durabilité. Réputé pour…
Added 1 hour ago
Lawyer 1-3 (Family Law)
The Government of Nova Scotia
Halifax, NS
Consult with client representatives, including Deputy Ministers, Executive Directors, and other senior leaders on matters involving law, negotiation, tactics or public policy; may attend…
Added 1 hour ago
GT
Senior Electrical Engineer
GeoSpectrum Technologies, Inc
Port Coquitlam, BC
- Full-time
…mission-driven vehicles that vastly outperform off-the-shelf solutions in less time and at lower…
Added 1 hour ago
MM
Global Health Advisory Consultant
Marsh McLennan
Montreal, QC
- Full-time
…world. You will work with international colleagues and senior client stakeholders to identify emerging risks, interpret claims and utilization patterns, assess local health system contexts,…
Added 1 hour ago
WK
Sales Representative
Wolters Kluwer
Toronto, ON · CAN - North York
- Full-time
…preparation software, practice management software and research solutions. You will report to the Manager, Inside Sales - Tax & Accounting North America, Canada. This role is a full-cycle…
Added 1 hour ago
C
Pre-Sales D365 / ERP Solutions Architect
Centrilogic
Canada
- Full-time
A Pre-Sales Solutions Architect contributes to the Centrilogic mission of being a premier Microsoft-focused managed services and cloud consulting partner. This role is a key member of the…
Added 1 hour ago
GM
Engineering Manager - Major Mining Projects
G Mining Services / G Services Miniers
Brossard, QC
- Full-time
Ensure that technical solutions adhere to the scope, budget, schedule, and geotechnical and environmental constraints specific to the mining context.
Added 2 hours ago
LS
General Manager
Lock Search Group
ON · Ontario, Canada
- Full-time
Our client is an established industrial organization delivering specialized products and solutions to a diverse customer base. To support its continued business performance, the…
Added 2 hours ago
O
Sales Manager, Canadian Armed Forces (CAF) / Directeur des ventes
Octasic
Ottawa, ON
- Full-time
…environments. Through our low-power Software-Defined Radio (SDR) solutions, advanced signal processing, and mission-focused software, we enable defence forces, law enforcement agencies, and…
Added 2 hours ago
I
Senior Sales Director
Infosys
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Senior Director, Business Development will be responsible for managing strategic client relationships and driving business growth across the North America (USA) region.
Added 2 hours ago
S
Solution Engineer (Pre-Sales) - All Levels (Canada)
Salesforce
Toronto, ON
- Full-time
…responsibilities will include assisting the customer, Account Executive and Professional Services team with the discovery, analysis and ultimately the recommendation of strategic solutions…
Added 3 hours ago
T
Revenue Operations Lead
Toast
Richmond, BC
- $95,000 to $120,000 USD / year
- Full-time
…Vancouver area that is building next generation subsurface imaging solutions for the mining and exploration industry. The company uses advanced muon tomography, an emerging geophysical…

OPENLANE

National Accounts Director

Brampton, ON, Canada

$100,000 to $125,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $125,000 CAD / year
Job type: Full-time
Apply by: Apr 25, 2027
Posting language: English
Posted: Oct 27, 2026

Original job description

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced - and uncomplicated - digital marketplace for used vehicles.

We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.

Relentless Curiosity. We seek to understand and improve our customers’ experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

A National Account Director who will serve as the primary account relationship manager for commercial sellers. The core focus of this role is (1) to retain our high-value client base to increase consignment and sales volume and (2) drive revenue expansion through service penetration. This will be achieved by demonstrating to the client that OPENLANE is meeting and exceeding the client’s expectations in order to maintain long-term positive partnerships.

Reporting directly to the Senior Director, Commercial Sales and Strategy, the ideal candidate brings a strong background in relationship management, operational execution, and cross-functional leadership. In this role, they will utilize data-driven insights to guide client decisions and align internal business goals of growing Commercial volume and revenue.

You Are:

Operational Excellence Champion: You translate high-level commercial sales commitments into structured, repeatable account execution plans that deliver on our brand promise.
Solutions-Oriented Problem Solver: You thrive on resolving complex corporate client bottlenecks, proactively addressing operational vulnerabilities before they impact customer health.
Collaborative Bridge Builder: You naturally unite distributed Product, Operational, and Regional teams to orchestrate seamless customer workflows.
Data-Informed Delivery Leader: You utilize sales and operational metrics, conversion trends, and pipeline volumes to consistently optimize resource allocation and performance tracking.
Influential Matrix Leader: You drive organizational alignment and cross-functional project execution through strategic relationship-building and clear communication rather than direct authority.

You Bring:

Core Knowledge
- Commercial Account Infrastructure: Deep comprehension of B2B client onboarding processes, service level agreement (SLA) monitoring, and retention management frameworks on a national scale.
- Wholesale Lifecycle Dynamics: Solid understanding of the automotive remarketing, vehicle logistics, or wholesale auction ecosystem.
Functional Expertise
- Portfolio Solution Delivery: Proven capability executing national or large-scale regional customer success accounts with multiple operational touchpoints.
- Cross-Functional Program Influence: Documented success mapping client journeys and establishing unified workflows across Sales, Operations, and Product divisions.
- Performance Metric Architecture: Experience building and managing customer success operational KPIs, delivery dashboards, and performance review cadences.
Technical Expertise
- Data Analytics Fluency: Advanced ability to analyze client metrics, including inventory pipelines, conversion rates, and macro-economic factors to determine client health and provide consultation for our clients.
- Executive Reporting Design: Mastery in translating complex operational performance metrics into concise, professional review decks for corporate clients and internal leaders.

You Own:
Strategic Account Leadership & Client Partnership - 30%

Build genuine relationships with key stakeholders, serving as a trusted advisor dedicated to their long-term success.
Lead strategic planning for existing Commercial accounts, ensuring alignment and partnership between the client and OPENLANE’s goals and objectives.
Ensure that the customer is kept aware of OPENLANE’s strategy and any new components, including acquisitions, products, services, or other updates, as they become available.

Commercial Growth, Solution Selling & Portfolio Expansion - 20%

Identify opportunities for revenue growth, upselling, and cross-selling of services using a solution selling, data-driven approach, including educating the client on all OPENLANE services and products that could benefit their business.
Develop and implement innovative and value-add solutions for customers based on needs analyses.
Identify and pursue opportunities to grow the commercial portfolio.
Keep up to date with market and industry news and trends.

Client Value Delivery, Reporting & Business Reviews - 20%

Forecast and track key account metrics and report on account performance, KPIs, and progress to both clients and internal stakeholders.
Build and report out program reviews for clients and internal staff that demonstrate our value and partnership
Provide actionable insight based on data and feedback to continuously improve the client experience.

Operational Alignment, SLA Management & Issue Resolution - 10%

Ensure the customer contract is being adhered to and that SLAs are being met.
Communicate across OPENLANE regarding any larger issues that require escalation and assist with the resolution of those issues to the customer’s satisfaction.

Contract, Fee & Volume Ownership - 20%

Own contract and fee management, including negotiation for the assigned client portfolio.
Own volume forecasting for the assigned client portfolio.

Who You Will Work With:

Reporting to the Senior Director, Commercial Sales and Strategy, you will work in close, daily partnership with the national commercial operations team, regional Operations leaders, Finance teams, Product & engineering, and the corporate Marketing division across Canada.

Where You Work:

Your work is performed as a Hybrid or Remote employee, depending on business needs and proximity to corporate regional offices.

Must Have’s:

5+ years of proven success within a corporate commercial environment, with 3+ years explicitly dedicated to managing customer success, operations execution, or enterprise account delivery pipelines.
Bachelor’s degree in Business Administration, Operations Management, or a verified equivalent level of high-level professional strategic execution experience.
Proven track record supporting major corporate or commercial clients on a national or established regional territory scale.
Demonstrated history of direct accountability for operational delivery tracking, cross-functional project management, and resolving complex corporate account execution bottlenecks.

Nice to Have’s:

Experience operating within the automotive remarketing, wholesale vehicle auction, or industrial fleet logistics sectors.
Direct familiarity with digital marketplace management, e-commerce platforms, or B2B SaaS implementation environments.

What We Offer:

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement

Sound like a match? Apply Now - We can't wait to hear from you!

Compensation Range of

Annual Salary: $100,000.00 - $125,000.00 CAD

(Depending on experience, skill set, qualifications, and other relevant factors.)

Bonus Range

Target Bonus Range: $0.00 - $15,000.00 CAD Annually

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More about this job

Responsibilities

Manage strategic relationships with commercial clients, retain and grow accounts, and expand revenue through service adoption, solution selling, and contract and fee management. Track account performance and volume forecasts, deliver client reviews and actionable insights, and coordinate with internal teams to meet SLAs and resolve operational issues.

Requirements

Requires at least five years of success in a corporate commercial environment, including three or more years in customer success, operational execution, or enterprise account delivery, plus a bachelor’s degree or equivalent strategic execution experience. Candidates should have experience supporting major corporate or commercial accounts, managing operational delivery and cross-functional projects, and resolving complex account issues; automotive remarketing or digital marketplace experience is preferred.

Skills

Strategic Account Management
Customer Success
Commercial Sales
Relationship Management
Revenue Growth
Solution Selling
Cross-Functional Leadership
Operational Execution
SLA Management
Contract Negotiation
Volume Forecasting
Data Analytics
KPI Reporting
Executive Reporting
Issue Resolution
Automotive Remarketing

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Flexible Spending Account
401(k) With Company Match
Registered Retirement Savings Plan With Company Match
Paid Vacation
Paid Personal Time
Paid Sick Time
Paid Maternity Leave
Paid Paternity Leave
Short-Term Disability Insurance
Long-Term Disability Insurance
Life Insurance
Accidental Death and Dismemberment Insurance
Employee Assistance Program
Paid Volunteer Day
Tuition Reimbursement
Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Commercial Accounts
Customer Success
Automotive Remarketing
Wholesale Vehicle Auctions
Vehicle Logistics
Digital Marketplaces
E-Commerce
B2B SaaS
Account Retention
Service Penetration
Solution Selling
Revenue Expansion
Cross-Functional Project Management
Client Journey Mapping
Service Level Agreements
Operational KPIs
Performance Dashboards
Inventory Pipelines
Conversion Rates
Volume Forecasting
Contract Management
Fee Negotiation
Executive Reporting
Business Reviews
Pipeline Management
Customer Health

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