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Added 11 mins ago
RF
Road Controller
Right Flow Solutions Ltd
Canada
- Contract
…transformation that is accessible and easy to use for real-world…
Added 11 mins ago
R
Quality Control Supervisor
ROBINSON
Calgary, AB
- Full-time
Reporting to the Director, Distribution Operations, the Quality Control Supervisor leads inventory control and quality processes within the Distribution Centre, ensuring inventory accuracy,…
Added 11 mins ago
EH
Mechanical Designer
Ellos HR Solutions
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- Full-time
You will help develop equipment that reduces manual intervention, improves production reliability and supports the transition toward increasingly automated manufacturing operations.
Added 11 mins ago
RN
Sales Planning & Strategy Manager
Riverside Natural Foods Ltd. (Home of MadeGood)
Toronto, ON · North York, ON
- Full-time
Builds 3 Year strategy plans for assigned areas of the Canadian business with Director and translates strategies into annual commercial priorities and plans.
Added 11 mins ago
CS
Senior Director, Taxation & Treasury
Canadian Standards Association
Toronto, ON
- Full-time
Lead CSA's treasury operations and enterprise cash-flow management, including short- and medium-term liquidity forecasting.
Added 11 mins ago
D
Recruitment Manager
Delpath
Toronto, ON
- Full-time
Added 25 mins ago
IF
Director, IT Service Delivery, Talent and Culture, Treasury and Banking Services
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
As a Director, IT Service Delivery, Talent and Culture, Treasury and Banking Services, you will play a key role in delivering technology solutions that meet business needs, as well as…
Added 25 mins ago
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Pomerleau
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Added 25 mins ago
RG
Director, FP&A
Regional Group
Ottawa, ON
- Full-time
…in development, construction, asset management, and property operations to deliver exceptional value and experiences. Through our homebuilding division, eQ Homes, we continue to set the…
Added 25 mins ago
Director of Sales
JENOPTIK AG
Barrie, ON
Prodomax Automation Ltd. is currently seeking a DIRECTOR OF SALES to join our team.
Added 25 mins ago
Senior Manager, Global AP&P - Finance
Scotiabank
Toronto, ON
…policies, and procedures The FP&A Senior Manager reports to Director, GTB FP&A and is responsible for consolidating the financial planning and performance analysis globally. He/she has…
Added 40 mins ago
H
Manager Health Services Watrous
HealthCareersInSask.ca
Watrous, SK
- Full-time
…to achieve our province’s healthcare goals. Reporting to the Director of Primary Health Care, the Manager is responsible for creating operational lines of sight that connect to the goals…
Added 40 mins ago
H
Manager - Primary Health Care
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
…to achieve our province's healthcare goals. Reporting to the Director of Clinical Integration, the Manager is responsible for creating operational lines of sight that connect to the goals…
Added 40 mins ago
H
Manager
HealthCareersInSask.ca
Regina, SK
- Full-time
…to achieve our province’s healthcare goals. Reporting to the Director of Continuing Care Urban 1 (Regina or Saskatoon), the Manager is responsible for creating operational lines of sight…
Added 40 mins ago
H
Manager
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
…to achieve our province’s healthcare goals. Reporting to the Director of Primary Health Care, the Manager is responsible for creating operational lines of sight that connect to the goals…
Added 40 mins ago
G
Process Owner Assembly
gategroup
Mississauga, ON · CAN_ON_Mississauga_YYZ
- Full-time
…Assembly processes/department within the Gate Gourmet Large operations. The Individual is a strong leader with strong People management…
Added 40 mins ago
D
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- Contract
…products and services and new equipment utilized in the laboratory operations, specifically changes involving AS400, Omnitech V6 and V12, middleware (Instrument Manager, Myla, etc.), Lab…
Added 40 mins ago
NF
Director of Quality
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Winnipeg, MB
- $196,476 to $238,569 CAD / year
- Full-time
The Director of Quality – Transit leads the Quality organization across New Flyer Transit manufacturing operations. The role sets the direction for Transit Quality, ensures the Quality…
Added 40 mins ago
PROJECT MANAGER BUSINESS TRANSFORMATION (PERFORMANCE MEASUREMENT)
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Toronto, ON
…Manager is apprised of issues impacting the service delivery of…
Added 40 mins ago
AC
Director of Financial Accounting & Reporting
Ashbury College
Ottawa, ON
- Full-time
Located in central Ottawa, Ashbury College is seeking a full-time, permanent Director of Financial Accounting and Reporting to support Ashbury College’s educational mission by delivering…
Added 40 mins ago
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Director of Development, Segal Centre for Performing Arts / Directeur(trice) du Developpement, Centre Segal des arts de la scène
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- Full-time
The Segal Centre for Performing Arts (the Segal Centre) is seeking an accomplished Director of Development to help secure the philanthropic support behind its artistic programming,…
Added 40 mins ago
NF
Director of Quality
New Flyer
Winnipeg, MB
- $196,476 to $238,569 CAD / year
- Full-time
The Director of Quality - Transit leads the Quality organization across New Flyer Transit manufacturing operations. The role sets the direction for Transit Quality, ensures the Quality…
Added 55 mins ago
Manager, GTB Financial Planning & Analysis - Finance
Scotiabank
Toronto, ON
…internal policies, and procedures. The FP&A Manager reports to Director, GTB FP&A and is responsible for consolidating the financial planning and performance analysis globally. He/she has…
Added 55 mins ago
LI
Manager of Payroll and Benefits (Global)
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Remote, Canada
- $110,000 to $140,000 CAD / year
- Full-time
- Remote
You will report to the Chief People Officer and work closely with the Senior Director of Finance. As a member of the People team, you will at times work closely with Sales and Revenue…
Added 55 mins ago
Buyer
EarthFresh
Burlington, ON
Since 1963, EarthFresh has been an international leader in the produce industry, with operations in both the U.S.A. and Canada. We proudly specialize in providing the Foodservice and Retail…

OPENLANE

National Accounts Director

Brampton, ON, Canada

$100,000 to $125,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $125,000 CAD / year
Job type: Full-time
Apply by: Apr 25, 2027
Posting language: English
Posted: Oct 27, 2026

Original job description

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced - and uncomplicated - digital marketplace for used vehicles.

We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.

Relentless Curiosity. We seek to understand and improve our customers’ experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

A National Account Director who will serve as the primary account relationship manager for commercial sellers. The core focus of this role is (1) to retain our high-value client base to increase consignment and sales volume and (2) drive revenue expansion through service penetration. This will be achieved by demonstrating to the client that OPENLANE is meeting and exceeding the client’s expectations in order to maintain long-term positive partnerships.

Reporting directly to the Senior Director, Commercial Sales and Strategy, the ideal candidate brings a strong background in relationship management, operational execution, and cross-functional leadership. In this role, they will utilize data-driven insights to guide client decisions and align internal business goals of growing Commercial volume and revenue.

You Are:

Operational Excellence Champion: You translate high-level commercial sales commitments into structured, repeatable account execution plans that deliver on our brand promise.
Solutions-Oriented Problem Solver: You thrive on resolving complex corporate client bottlenecks, proactively addressing operational vulnerabilities before they impact customer health.
Collaborative Bridge Builder: You naturally unite distributed Product, Operational, and Regional teams to orchestrate seamless customer workflows.
Data-Informed Delivery Leader: You utilize sales and operational metrics, conversion trends, and pipeline volumes to consistently optimize resource allocation and performance tracking.
Influential Matrix Leader: You drive organizational alignment and cross-functional project execution through strategic relationship-building and clear communication rather than direct authority.

You Bring:

Core Knowledge
- Commercial Account Infrastructure: Deep comprehension of B2B client onboarding processes, service level agreement (SLA) monitoring, and retention management frameworks on a national scale.
- Wholesale Lifecycle Dynamics: Solid understanding of the automotive remarketing, vehicle logistics, or wholesale auction ecosystem.
Functional Expertise
- Portfolio Solution Delivery: Proven capability executing national or large-scale regional customer success accounts with multiple operational touchpoints.
- Cross-Functional Program Influence: Documented success mapping client journeys and establishing unified workflows across Sales, Operations, and Product divisions.
- Performance Metric Architecture: Experience building and managing customer success operational KPIs, delivery dashboards, and performance review cadences.
Technical Expertise
- Data Analytics Fluency: Advanced ability to analyze client metrics, including inventory pipelines, conversion rates, and macro-economic factors to determine client health and provide consultation for our clients.
- Executive Reporting Design: Mastery in translating complex operational performance metrics into concise, professional review decks for corporate clients and internal leaders.

You Own:
Strategic Account Leadership & Client Partnership - 30%

Build genuine relationships with key stakeholders, serving as a trusted advisor dedicated to their long-term success.
Lead strategic planning for existing Commercial accounts, ensuring alignment and partnership between the client and OPENLANE’s goals and objectives.
Ensure that the customer is kept aware of OPENLANE’s strategy and any new components, including acquisitions, products, services, or other updates, as they become available.

Commercial Growth, Solution Selling & Portfolio Expansion - 20%

Identify opportunities for revenue growth, upselling, and cross-selling of services using a solution selling, data-driven approach, including educating the client on all OPENLANE services and products that could benefit their business.
Develop and implement innovative and value-add solutions for customers based on needs analyses.
Identify and pursue opportunities to grow the commercial portfolio.
Keep up to date with market and industry news and trends.

Client Value Delivery, Reporting & Business Reviews - 20%

Forecast and track key account metrics and report on account performance, KPIs, and progress to both clients and internal stakeholders.
Build and report out program reviews for clients and internal staff that demonstrate our value and partnership
Provide actionable insight based on data and feedback to continuously improve the client experience.

Operational Alignment, SLA Management & Issue Resolution - 10%

Ensure the customer contract is being adhered to and that SLAs are being met.
Communicate across OPENLANE regarding any larger issues that require escalation and assist with the resolution of those issues to the customer’s satisfaction.

Contract, Fee & Volume Ownership - 20%

Own contract and fee management, including negotiation for the assigned client portfolio.
Own volume forecasting for the assigned client portfolio.

Who You Will Work With:

Reporting to the Senior Director, Commercial Sales and Strategy, you will work in close, daily partnership with the national commercial operations team, regional Operations leaders, Finance teams, Product & engineering, and the corporate Marketing division across Canada.

Where You Work:

Your work is performed as a Hybrid or Remote employee, depending on business needs and proximity to corporate regional offices.

Must Have’s:

5+ years of proven success within a corporate commercial environment, with 3+ years explicitly dedicated to managing customer success, operations execution, or enterprise account delivery pipelines.
Bachelor’s degree in Business Administration, Operations Management, or a verified equivalent level of high-level professional strategic execution experience.
Proven track record supporting major corporate or commercial clients on a national or established regional territory scale.
Demonstrated history of direct accountability for operational delivery tracking, cross-functional project management, and resolving complex corporate account execution bottlenecks.

Nice to Have’s:

Experience operating within the automotive remarketing, wholesale vehicle auction, or industrial fleet logistics sectors.
Direct familiarity with digital marketplace management, e-commerce platforms, or B2B SaaS implementation environments.

What We Offer:

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement

Sound like a match? Apply Now - We can't wait to hear from you!

Compensation Range of

Annual Salary: $100,000.00 - $125,000.00 CAD

(Depending on experience, skill set, qualifications, and other relevant factors.)

Bonus Range

Target Bonus Range: $0.00 - $15,000.00 CAD Annually

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More about this job

Responsibilities

Manage strategic relationships with commercial clients, retain and grow accounts, and expand revenue through service adoption, solution selling, and contract and fee management. Track account performance and volume forecasts, deliver client reviews and actionable insights, and coordinate with internal teams to meet SLAs and resolve operational issues.

Requirements

Requires at least five years of success in a corporate commercial environment, including three or more years in customer success, operational execution, or enterprise account delivery, plus a bachelor’s degree or equivalent strategic execution experience. Candidates should have experience supporting major corporate or commercial accounts, managing operational delivery and cross-functional projects, and resolving complex account issues; automotive remarketing or digital marketplace experience is preferred.

Skills

Strategic Account Management
Customer Success
Commercial Sales
Relationship Management
Revenue Growth
Solution Selling
Cross-Functional Leadership
Operational Execution
SLA Management
Contract Negotiation
Volume Forecasting
Data Analytics
KPI Reporting
Executive Reporting
Issue Resolution
Automotive Remarketing

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Flexible Spending Account
401(k) With Company Match
Registered Retirement Savings Plan With Company Match
Paid Vacation
Paid Personal Time
Paid Sick Time
Paid Maternity Leave
Paid Paternity Leave
Short-Term Disability Insurance
Long-Term Disability Insurance
Life Insurance
Accidental Death and Dismemberment Insurance
Employee Assistance Program
Paid Volunteer Day
Tuition Reimbursement
Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Commercial Accounts
Customer Success
Automotive Remarketing
Wholesale Vehicle Auctions
Vehicle Logistics
Digital Marketplaces
E-Commerce
B2B SaaS
Account Retention
Service Penetration
Solution Selling
Revenue Expansion
Cross-Functional Project Management
Client Journey Mapping
Service Level Agreements
Operational KPIs
Performance Dashboards
Inventory Pipelines
Conversion Rates
Volume Forecasting
Contract Management
Fee Negotiation
Executive Reporting
Business Reviews
Pipeline Management
Customer Health

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