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Added 10 mins ago
M
Senior I&IT Business Analyst
Metrolinx
Toronto, ON
- Full-time
Our I&IT Development and Delivery division is looking for a Senior Business Analyst to lead stakeholder engagement, business requirements elicitation and analysis, and translate business…
Added 10 mins ago
M
Vice President, Network Operations
Metrolinx
Oakville, ON
- Full-time
Project management principles and practices to lead and direct cross functional teams and consultants engaged in simultaneous projects (i.e. development, project progress, related staff and…
Added 10 mins ago
Technology Lead
Infosys
Canada
Infosys is seeking a Technology Lead who will interface with key stakeholders and apply technical proficiency across various stages of the Software Development Life Cycle (SDLC), including…
Added 10 mins ago
A
Instrumentation & Monitoring Data Review Engineer
Arcadis
Vancouver, BC
- Full-time
Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.
Added 10 mins ago
G
Coordinator, Environment
Glencore
Elkford, BC
- $96,000 to $113,000 CAD / year
- Full-time
…committed to responsible resource development, environmental performance and building strong partnerships with communities and Indigenous…
Added 10 mins ago
JI
Project Manager, Inbound Logistics
J.D. Irving, Limited
Dartmouth, NS
- Full-time
As a Project Manager, Inbound Logistics, you will lead high-impact supply chain projects focused on inbound transportation, warehousing, and inventory management. Working with internal…
Added 10 mins ago
TI
Big Data Lead
Tekgence Inc
Toronto, ON
- Full-time
…requirements and deliver solutions. Optimize Spark jobs for performance tuning, resource utilization, and minimizing execution time. Work with distributed computing frameworks to process…
Added 10 mins ago
AI
Full Stack Developer
Alberta iGaming Corporation (AiGC)
AB · Edmonton, AB
- Full-time
Lead the full application development lifecycle, from requirements gathering and solution design through development, testing, implementation, maintenance, and ongoing enhancements
Added 10 mins ago
AG
Full-Cycle Engineering Recruiter II 6-Month Contract
Allegis Global Solutions
Mississauga, ON
- $43 CAD / hour
- Full-time
The key focus for the Recruitment Relationship Manager II is to lead the successful fulfilment of open
Added 10 mins ago
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Senior Director, Taxation & Treasury
Canadian Standards Association
Toronto, ON
- Full-time
…of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products…
Added 10 mins ago
OC
Environmental Specialist
Outright Consulting
Hamilton, ON
- Full-time
Lead the ISO 14001 Environmental Management System.
Added 10 mins ago
TI
Big Data Lead
Tekgence Inc
Mississauga, ON
- Full-time
…requirements and deliver solutions. Optimize Spark jobs for performance tuning, resource utilization, and minimizing execution time. Work with distributed computing frameworks to process…
Added 10 mins ago
GM
Business Operations & Product Development Manager
Global Medical Products Inc.
Burlington, ON
- Full-time
…improvement, manage commercial and procurement initiatives, and lead the sourcing and regulatory pathway of new medical device products from concept through to market launch and…
Added 10 mins ago
L
Lead Software Engineer (Bilingual, Montreal)
Lisplogics
Montreal, QC
- Full-time
Lisplogics builds real-time decision systems for operations management. We combine operations research and software engineering to help organizations reduce costs, improve profitability and…
Added 10 mins ago
LM
Manufacturing Engineering Specialist
Lockheed Martin
Ottawa, ON
- Full-time
Lead Define/Measure/Analyze/Improve/Control(DMAIC) projects with measurable Key Performance Indicators (KPIs).
Added 10 mins ago
IE
Operations Supervisor - Weekend Shift
Industrial Electric Mfg. (IEM)
Surrey, BC
- $38.46 to $55.3 CAD / hour
- Full-time
Monitor and track performance against key metrics (output, defects, rework, attendance, downtime) and lead Tier 2 daily management meetings.
Added 25 mins ago
H
Big Data Lead
HEXAWARE
Canada
- Full-time
…requirements and deliver solutions. Optimize Spark jobs for performance tuning, resource utilization, and minimizing execution time. Work with distributed computing frameworks to process…
Added 25 mins ago
ST
Tax Manager
STEMCELL Technologies
Burnaby, BC · Canada - BC, Burnaby, Production Court, Onsite
- Full-time
Are you passionate about supporting research to cure disease? STEMCELL Technologies is hiring a Tax Manager to help lead our global tax operations as we continue to grow.
Added 25 mins ago
Director of Sales
JENOPTIK AG
Barrie, ON
Located in Barrie, Ontario, Prodomax is a specialized industrial engineering firm focused on designing complex automation with a blue-chip customer base since 1971. Operating from two…
Added 25 mins ago
T
Data Scientist III
TD
Toronto, ON
- Full-time
…analytics to drive enterprise product strategy and portfolio performance. You will translate complex data into actionable insights that inform product strategy, customer experience, and…
Added 25 mins ago
C
Java Developer Lead Analyst - Vice President
Citi
Mississauga, ON
- Full-time
Architect and lead the development of scalable, high-performance applications within Citi's Insight regulatory reporting framework, ensuring alignment with enterprise architecture standards.
Added 25 mins ago
B
Lead Cloud Software Developer - (AWS / AI / Real Time Payment Systems)
BMO
Toronto, ON · BMOPLACE
- Full-time
We are seeking an experienced Lead Cloud Software Developer to design, build, and support secure, scalable, highly available, and resilient real-time payment systems. The ideal candidate…
Added 39 mins ago
JC
Manufacturing Operations Manager
Johnson Controls
AB · SA - Edmonton Orion
- Full-time
Lead and monitor plant performance with daily reporting against goals to ensure that progress is being made and that corrective action is taken if necessary.
Added 39 mins ago
JE
Quality Assurance Manager
Johnson Electric
Stratford, ON · Canada - PM Stratford (General)
- Full-time
As our next Quality Assurance Manager, you’ll lead plant-level quality assurance activities to ensure products and manufacturing processes meet customer expectations, industry standards,…
Added 39 mins ago
R
Analyste en opérabilité / Operability Analyst
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Longueuil, QC
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…coordonner les sections pertinentes des différents documents (Engineering Instructions, Installation Manual, Maintenance Manual,…

OPENLANE

National Accounts Director

Brampton, ON, Canada

$100,000 to $125,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $125,000 CAD / year
Job type: Full-time
Apply by: Apr 25, 2027
Posting language: English
Posted: Oct 27, 2026

Original job description

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced - and uncomplicated - digital marketplace for used vehicles.

We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.

Relentless Curiosity. We seek to understand and improve our customers’ experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

A National Account Director who will serve as the primary account relationship manager for commercial sellers. The core focus of this role is (1) to retain our high-value client base to increase consignment and sales volume and (2) drive revenue expansion through service penetration. This will be achieved by demonstrating to the client that OPENLANE is meeting and exceeding the client’s expectations in order to maintain long-term positive partnerships.

Reporting directly to the Senior Director, Commercial Sales and Strategy, the ideal candidate brings a strong background in relationship management, operational execution, and cross-functional leadership. In this role, they will utilize data-driven insights to guide client decisions and align internal business goals of growing Commercial volume and revenue.

You Are:

Operational Excellence Champion: You translate high-level commercial sales commitments into structured, repeatable account execution plans that deliver on our brand promise.
Solutions-Oriented Problem Solver: You thrive on resolving complex corporate client bottlenecks, proactively addressing operational vulnerabilities before they impact customer health.
Collaborative Bridge Builder: You naturally unite distributed Product, Operational, and Regional teams to orchestrate seamless customer workflows.
Data-Informed Delivery Leader: You utilize sales and operational metrics, conversion trends, and pipeline volumes to consistently optimize resource allocation and performance tracking.
Influential Matrix Leader: You drive organizational alignment and cross-functional project execution through strategic relationship-building and clear communication rather than direct authority.

You Bring:

Core Knowledge
- Commercial Account Infrastructure: Deep comprehension of B2B client onboarding processes, service level agreement (SLA) monitoring, and retention management frameworks on a national scale.
- Wholesale Lifecycle Dynamics: Solid understanding of the automotive remarketing, vehicle logistics, or wholesale auction ecosystem.
Functional Expertise
- Portfolio Solution Delivery: Proven capability executing national or large-scale regional customer success accounts with multiple operational touchpoints.
- Cross-Functional Program Influence: Documented success mapping client journeys and establishing unified workflows across Sales, Operations, and Product divisions.
- Performance Metric Architecture: Experience building and managing customer success operational KPIs, delivery dashboards, and performance review cadences.
Technical Expertise
- Data Analytics Fluency: Advanced ability to analyze client metrics, including inventory pipelines, conversion rates, and macro-economic factors to determine client health and provide consultation for our clients.
- Executive Reporting Design: Mastery in translating complex operational performance metrics into concise, professional review decks for corporate clients and internal leaders.

You Own:
Strategic Account Leadership & Client Partnership - 30%

Build genuine relationships with key stakeholders, serving as a trusted advisor dedicated to their long-term success.
Lead strategic planning for existing Commercial accounts, ensuring alignment and partnership between the client and OPENLANE’s goals and objectives.
Ensure that the customer is kept aware of OPENLANE’s strategy and any new components, including acquisitions, products, services, or other updates, as they become available.

Commercial Growth, Solution Selling & Portfolio Expansion - 20%

Identify opportunities for revenue growth, upselling, and cross-selling of services using a solution selling, data-driven approach, including educating the client on all OPENLANE services and products that could benefit their business.
Develop and implement innovative and value-add solutions for customers based on needs analyses.
Identify and pursue opportunities to grow the commercial portfolio.
Keep up to date with market and industry news and trends.

Client Value Delivery, Reporting & Business Reviews - 20%

Forecast and track key account metrics and report on account performance, KPIs, and progress to both clients and internal stakeholders.
Build and report out program reviews for clients and internal staff that demonstrate our value and partnership
Provide actionable insight based on data and feedback to continuously improve the client experience.

Operational Alignment, SLA Management & Issue Resolution - 10%

Ensure the customer contract is being adhered to and that SLAs are being met.
Communicate across OPENLANE regarding any larger issues that require escalation and assist with the resolution of those issues to the customer’s satisfaction.

Contract, Fee & Volume Ownership - 20%

Own contract and fee management, including negotiation for the assigned client portfolio.
Own volume forecasting for the assigned client portfolio.

Who You Will Work With:

Reporting to the Senior Director, Commercial Sales and Strategy, you will work in close, daily partnership with the national commercial operations team, regional Operations leaders, Finance teams, Product & engineering, and the corporate Marketing division across Canada.

Where You Work:

Your work is performed as a Hybrid or Remote employee, depending on business needs and proximity to corporate regional offices.

Must Have’s:

5+ years of proven success within a corporate commercial environment, with 3+ years explicitly dedicated to managing customer success, operations execution, or enterprise account delivery pipelines.
Bachelor’s degree in Business Administration, Operations Management, or a verified equivalent level of high-level professional strategic execution experience.
Proven track record supporting major corporate or commercial clients on a national or established regional territory scale.
Demonstrated history of direct accountability for operational delivery tracking, cross-functional project management, and resolving complex corporate account execution bottlenecks.

Nice to Have’s:

Experience operating within the automotive remarketing, wholesale vehicle auction, or industrial fleet logistics sectors.
Direct familiarity with digital marketplace management, e-commerce platforms, or B2B SaaS implementation environments.

What We Offer:

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement

Sound like a match? Apply Now - We can't wait to hear from you!

Compensation Range of

Annual Salary: $100,000.00 - $125,000.00 CAD

(Depending on experience, skill set, qualifications, and other relevant factors.)

Bonus Range

Target Bonus Range: $0.00 - $15,000.00 CAD Annually

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More about this job

Responsibilities

Manage strategic relationships with commercial clients, retain and grow accounts, and expand revenue through service adoption, solution selling, and contract and fee management. Track account performance and volume forecasts, deliver client reviews and actionable insights, and coordinate with internal teams to meet SLAs and resolve operational issues.

Requirements

Requires at least five years of success in a corporate commercial environment, including three or more years in customer success, operational execution, or enterprise account delivery, plus a bachelor’s degree or equivalent strategic execution experience. Candidates should have experience supporting major corporate or commercial accounts, managing operational delivery and cross-functional projects, and resolving complex account issues; automotive remarketing or digital marketplace experience is preferred.

Skills

Strategic Account Management
Customer Success
Commercial Sales
Relationship Management
Revenue Growth
Solution Selling
Cross-Functional Leadership
Operational Execution
SLA Management
Contract Negotiation
Volume Forecasting
Data Analytics
KPI Reporting
Executive Reporting
Issue Resolution
Automotive Remarketing

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Flexible Spending Account
401(k) With Company Match
Registered Retirement Savings Plan With Company Match
Paid Vacation
Paid Personal Time
Paid Sick Time
Paid Maternity Leave
Paid Paternity Leave
Short-Term Disability Insurance
Long-Term Disability Insurance
Life Insurance
Accidental Death and Dismemberment Insurance
Employee Assistance Program
Paid Volunteer Day
Tuition Reimbursement
Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Commercial Accounts
Customer Success
Automotive Remarketing
Wholesale Vehicle Auctions
Vehicle Logistics
Digital Marketplaces
E-Commerce
B2B SaaS
Account Retention
Service Penetration
Solution Selling
Revenue Expansion
Cross-Functional Project Management
Client Journey Mapping
Service Level Agreements
Operational KPIs
Performance Dashboards
Inventory Pipelines
Conversion Rates
Volume Forecasting
Contract Management
Fee Negotiation
Executive Reporting
Business Reviews
Pipeline Management
Customer Health

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