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Added 39 mins ago
WS
Regional Sales Manager
WIN SOURCE
Canada
- Full-time
…sourcing, inventory resources, quality management and logistics support, we help OEMs, EMS providers and manufacturers address component shortages, lead-time pressures, obsolescence and…
Added 39 mins ago
WS
Regional Sales Manager
WIN SOURCE
Canada
- Full-time
…sourcing, inventory resources, quality management and logistics support, we help OEMs, EMS providers and manufacturers address component shortages, lead-time pressures, obsolescence and…
Added 39 mins ago
WS
Regional Sales Manager
WIN SOURCE
Canada
- Full-time
…sourcing, inventory resources, quality management and logistics support, we help OEMs, EMS providers and manufacturers address component shortages, lead-time pressures, obsolescence and…
Added 1 hour ago
RB
Assistant Branch Manager Intern
Royal Bank of Canada
Pointe-Claire, QC
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team sales…
Added 1 hour ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
AB · Edmonton, AB
- Full-time
Added 1 hour ago
CC
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
- Full-time
…highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. Structured tenure pay increases and…
Added 1 hour ago
L
Retail Sales Associates
Lovisa
Winnipeg, MB
- Part-time
Support Store Manager with daily operations, reports, and special projects
Added 2 hours ago
CB
Sales Assistant- Full-Time with Benefits-Stoney Creek Commons (London)
COBS Bread
London, ON
- Full-time
Demand for COBS Bread is unprecedented in this time of need, and we are hiring sales team members to help serve our community.
Added 2 hours ago
AE
Account Manager
Atlas Expedition
Langley (District), BC · Langley, BC
- Full-time
…memorable journeys. Team members collaborate across operations, sales, and customer service to support clients before, during, and after their trips. Atlas Expedition values integrity,…
Added 2 hours ago
A
Senior Manager, Strategic Partnerships – Japan Partnerships (Tokyo-based)
Agoda
Toronto, ON
- Full-time
We are looking for a Senior Manager, Strategic Partnerships to lead Agoda’s Japan FI partnership strategy and execution.
Added 2 hours ago
A
Senior Manager, Strategic Partnerships – Japan Partnerships (Tokyo-based)
Agoda
Vancouver, BC
- Full-time
We are looking for a Senior Manager, Strategic Partnerships to lead Agoda’s Japan FI partnership strategy and execution.
Added 2 hours ago
FI
Client Service Manager (Commercial Damage Insurance) - QUEBEC CITY
Federated Insurance Company of Canada
Quebec, QC
- Full-time
What it’s like to be a Federated Client Service Manager (Commercial Damage Insurance) - QUEBEC CITY?
Added 2 hours ago
M
FOH Management - Assistant Manager
Moxies
Sherwood Park, AB
- Full-time
Working with the General Manager, some of your responsibilities will include:
Added 2 hours ago
OA
Financial Services Manager
O'Regan's Automotive Group
Dartmouth, NS
- Full-time
O’Regan’s Automotive Group is seeking a driven and enthusiastic Financial Services Manager to join our dynamic team. This isn’t just any job, it’s your chance to help customers make one of…
Added 2 hours ago
LC
District Manager - Western Ontario, Canada
Loblaw Companies Limited
Brampton, ON
- Full-time
The District Manager is responsible for achieving sales, market share and P&L targets in a group of assigned stores in one format within a region by executing centrally developed…
Added 2 hours ago
W
Principal Managing Partner
Workday
Toronto, ON · Canada, ON, Toronto
- Full-time
…take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including…
Added 2 hours ago
PV
Store Manager
Pet Valu
Vancouver, BC
- Full-time
As a Store Manager you will coach and develop your store team to deliver world class service to all customers and help Pet Parents find the right nutrition and other solutions for their…
Added 2 hours ago
B
Mortgage Specialist
BMO
Vaughan, ON
- Full-time
…reality. You will be provided with industry-leading training and support and will be able to build your existing referral network with our competitive referral programs to achieve your full…
Added 3 hours ago
Restaurant Manager
McDonald's
Tsuu T'Ina Nation 145, AB
At McDonald’s, our Restaurant Manager is responsible for overseeing the entire operations of a McDonald’s restaurant. This includes managing staff, ensuring customer satisfaction, and…
Added 3 hours ago
Restaurant Manager
McDonald's
Calgary, AB
At McDonald’s, our Restaurant Manager is responsible for overseeing the entire operations of a McDonald’s restaurant. This includes managing staff, ensuring customer satisfaction, and…
Added 3 hours ago
SH
Experienced Sales Manager in home health care setting.
Senior Helpers Calgary
Calgary, AB
- Part-time
…leader to run our Calgary operation. The Marketing, Digital & Sales Manager is responsible for maintaining and developing new and innovative marketing methods. This leader’s essential…
Added 3 hours ago
B&
Retail Assistant Manager (Assistant Brand Experience Leader)-MAYFAIR SHOPPING CENTRE
Bath & Body Works
Victoria, BC
- $22.75 to $28.55 CAD / hour
- Full-time
Partner with the members of the brand experience leadership team to support action plans that improve results and ensure effective execution of operational activities.
Added 3 hours ago
C
Part-Time Manager
Claire's
Saint John, NB
- $16 CAD / hour
- Part-time
Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love.
Added 3 hours ago
SH
Assistant Manager II
Sunglass Hut
Vaughan, ON
- Full-time
Added 3 hours ago
TH
Millwork Sales Specialist Full-Time - 7258 Lloydminster
The Home Depot
Lloydminster, SK
- Full-time
Sales Specialists support three primary store priorities: Customers First, In Stock, and Store Appearance. Sales Specialists support Customers First by providing fast, thorough, and…

OPENLANE

National Accounts Director

Brampton, ON, Canada

$100,000 to $125,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $100,000 to $125,000 CAD / year
Job type: Full-time
Apply by: Apr 25, 2027
Posting language: English
Posted: Oct 27, 2026

Original job description

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced - and uncomplicated - digital marketplace for used vehicles.

We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.

Relentless Curiosity. We seek to understand and improve our customers’ experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

A National Account Director who will serve as the primary account relationship manager for commercial sellers. The core focus of this role is (1) to retain our high-value client base to increase consignment and sales volume and (2) drive revenue expansion through service penetration. This will be achieved by demonstrating to the client that OPENLANE is meeting and exceeding the client’s expectations in order to maintain long-term positive partnerships.

Reporting directly to the Senior Director, Commercial Sales and Strategy, the ideal candidate brings a strong background in relationship management, operational execution, and cross-functional leadership. In this role, they will utilize data-driven insights to guide client decisions and align internal business goals of growing Commercial volume and revenue.

You Are:

Operational Excellence Champion: You translate high-level commercial sales commitments into structured, repeatable account execution plans that deliver on our brand promise.
Solutions-Oriented Problem Solver: You thrive on resolving complex corporate client bottlenecks, proactively addressing operational vulnerabilities before they impact customer health.
Collaborative Bridge Builder: You naturally unite distributed Product, Operational, and Regional teams to orchestrate seamless customer workflows.
Data-Informed Delivery Leader: You utilize sales and operational metrics, conversion trends, and pipeline volumes to consistently optimize resource allocation and performance tracking.
Influential Matrix Leader: You drive organizational alignment and cross-functional project execution through strategic relationship-building and clear communication rather than direct authority.

You Bring:

Core Knowledge
- Commercial Account Infrastructure: Deep comprehension of B2B client onboarding processes, service level agreement (SLA) monitoring, and retention management frameworks on a national scale.
- Wholesale Lifecycle Dynamics: Solid understanding of the automotive remarketing, vehicle logistics, or wholesale auction ecosystem.
Functional Expertise
- Portfolio Solution Delivery: Proven capability executing national or large-scale regional customer success accounts with multiple operational touchpoints.
- Cross-Functional Program Influence: Documented success mapping client journeys and establishing unified workflows across Sales, Operations, and Product divisions.
- Performance Metric Architecture: Experience building and managing customer success operational KPIs, delivery dashboards, and performance review cadences.
Technical Expertise
- Data Analytics Fluency: Advanced ability to analyze client metrics, including inventory pipelines, conversion rates, and macro-economic factors to determine client health and provide consultation for our clients.
- Executive Reporting Design: Mastery in translating complex operational performance metrics into concise, professional review decks for corporate clients and internal leaders.

You Own:
Strategic Account Leadership & Client Partnership - 30%

Build genuine relationships with key stakeholders, serving as a trusted advisor dedicated to their long-term success.
Lead strategic planning for existing Commercial accounts, ensuring alignment and partnership between the client and OPENLANE’s goals and objectives.
Ensure that the customer is kept aware of OPENLANE’s strategy and any new components, including acquisitions, products, services, or other updates, as they become available.

Commercial Growth, Solution Selling & Portfolio Expansion - 20%

Identify opportunities for revenue growth, upselling, and cross-selling of services using a solution selling, data-driven approach, including educating the client on all OPENLANE services and products that could benefit their business.
Develop and implement innovative and value-add solutions for customers based on needs analyses.
Identify and pursue opportunities to grow the commercial portfolio.
Keep up to date with market and industry news and trends.

Client Value Delivery, Reporting & Business Reviews - 20%

Forecast and track key account metrics and report on account performance, KPIs, and progress to both clients and internal stakeholders.
Build and report out program reviews for clients and internal staff that demonstrate our value and partnership
Provide actionable insight based on data and feedback to continuously improve the client experience.

Operational Alignment, SLA Management & Issue Resolution - 10%

Ensure the customer contract is being adhered to and that SLAs are being met.
Communicate across OPENLANE regarding any larger issues that require escalation and assist with the resolution of those issues to the customer’s satisfaction.

Contract, Fee & Volume Ownership - 20%

Own contract and fee management, including negotiation for the assigned client portfolio.
Own volume forecasting for the assigned client portfolio.

Who You Will Work With:

Reporting to the Senior Director, Commercial Sales and Strategy, you will work in close, daily partnership with the national commercial operations team, regional Operations leaders, Finance teams, Product & engineering, and the corporate Marketing division across Canada.

Where You Work:

Your work is performed as a Hybrid or Remote employee, depending on business needs and proximity to corporate regional offices.

Must Have’s:

5+ years of proven success within a corporate commercial environment, with 3+ years explicitly dedicated to managing customer success, operations execution, or enterprise account delivery pipelines.
Bachelor’s degree in Business Administration, Operations Management, or a verified equivalent level of high-level professional strategic execution experience.
Proven track record supporting major corporate or commercial clients on a national or established regional territory scale.
Demonstrated history of direct accountability for operational delivery tracking, cross-functional project management, and resolving complex corporate account execution bottlenecks.

Nice to Have’s:

Experience operating within the automotive remarketing, wholesale vehicle auction, or industrial fleet logistics sectors.
Direct familiarity with digital marketplace management, e-commerce platforms, or B2B SaaS implementation environments.

What We Offer:

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement

Sound like a match? Apply Now - We can't wait to hear from you!

Compensation Range of

Annual Salary: $100,000.00 - $125,000.00 CAD

(Depending on experience, skill set, qualifications, and other relevant factors.)

Bonus Range

Target Bonus Range: $0.00 - $15,000.00 CAD Annually

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More about this job

Responsibilities

Manage strategic relationships with national commercial accounts, retaining clients and growing consignment, sales volume, and service revenue. Own account planning, contract and fee management, volume forecasting, performance reporting, SLA delivery, and cross-functional issue resolution.

Requirements

Requires at least five years of success in a corporate commercial environment, including three or more years in customer success, operational execution, or enterprise account delivery, plus a bachelor’s degree or equivalent strategic execution experience. Candidates should have experience supporting major corporate or commercial clients, managing operational delivery and cross-functional projects, and resolving complex account issues; automotive remarketing or digital marketplace experience is preferred.

Skills

Strategic Account Management
Customer Success
Relationship Management
Commercial Sales
Revenue Growth
Solution Selling
Cross-Functional Leadership
Operational Execution
SLA Management
Contract Negotiation
Volume Forecasting
Data Analytics
KPI Reporting
Executive Reporting
Issue Resolution
Automotive Remarketing

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Employer HSA Contributions
FSA Options
401(k) With Company Match
RRSP With Company Match
Paid Vacation
Paid Personal Time
Paid Sick Time
Paid Maternity Leave
Paid Paternity Leave
Short-Term Disability Insurance
Long-Term Disability Insurance
Life Insurance
AD&D Insurance
Employee Assistance Program
Paid Volunteer Day
Tuition Reimbursement
Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Commercial Accounts
Customer Success
Automotive Remarketing
Wholesale Vehicle Auctions
Vehicle Logistics
Digital Marketplace
B2B SaaS
Account Retention
Consignment
Service Penetration
Revenue Expansion
Solution Selling
Client Onboarding
Service Level Agreements
Customer Journey Mapping
Cross-Functional Workflows
Operational KPIs
Performance Dashboards
Conversion Rates
Inventory Pipelines
Volume Forecasting
Contract Management
Fee Negotiation
Business Reviews
Executive Reporting
Portfolio Management
Issue Escalation
Sales Operations
Product and Engineering
Finance

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