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Added 29 mins ago
SM
RQ11744 – UX Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11744
Added 29 mins ago
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Account Executive
WOW Recruitment
Toronto, ON
- $80,000 to $90,000 CAD / year
- Full-time
Lead Client Communication: Run weekly client meetings, provide project updates, manage expectations, and confidently communicate solutions in a professional and proactive way.
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Associate Research, Energy Services
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Calgary, AB
- Full-time
ATB Cormark Capital Markets is a full-service capital markets firm offering a wide range of financial solutions across North America. Established in 2020, with the combination of ATB…
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Services and Solutions - Sales Executive
Insight
Toronto, ON
- Full-time
The Client Solutions Lead (CSL) is an expander role responsible for growing Insight’s Services footprint within assigned districts and executing the district Services plan. Partnering with…
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Service Delivery Manager
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Toronto, ON
- Full-time
…24x7 Managed Application Support Services for a large Banking client. The successful candidate will be responsible for service delivery governance, operational excellence, client…
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- Full-time
Works as part of an account team to identify, qualify and deliver Hardware products/ solutions.
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Senior Manager, Supply Chain
Worley
Calgary, AB
- Full-time
Worley Executive and Client interface and report out
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Senior Account Executive (3PL)
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Vancouver, BC
- Full-time
Our client is a growing, non-asset-based third-party logistics provider offering a comprehensive range of solutions, including freight brokerage, warehousing, transloading, inventory…
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Executive Presentation Design & Consulting Specialist
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Remote, Canada
- Contract
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We are seeking a detail-oriented Executive Presentation Design Specialist with prior management consulting experience to support a project focused on improving the quality and effectiveness…
Added 3 hours ago
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Markets Treasury – Lead Business Analyst, Vice President
Citi
Mississauga, ON
- Full-time
…mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the…
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Digital Risk Senior Manager
EY
Vancouver, BC
You will be responsible for managing multiple client engagement teams at an executive level within the practice and the firm. You can expect to work with high level client personnel to…
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Associate Director, Economic & Resource Policy
Government of Alberta
AB
Executive Council works to ensure effective strategic planning and coordinated policy development and communications across government, engages Albertans and the broader global community,…
Added 3 hours ago
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Insurance Advisor, Real Estate Practice
HUB International
Burnaby, BC
- Full-time
· Demonstrates commitment to team work by supporting Account Executive/Account Manager and Marketer with all aspects of servicing commercial accounts
Added 3 hours ago
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Senior Project Manager / Senior Consultant, Stakeholder Management
Turner & Townsend
Toronto, ON
- Full-time
Build effective relationships with client staff at all levels, from coordinators to executive sponsors.
Added 3 hours ago
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Environmental Project Manager, Transportation & Municipality Specialist
WSP in Canada
Regina, SK
- Full-time
Strong ability to synthesize multidisciplinary technical information and translate it into practical regulatory strategies and client solutions.
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Telecom Network Solution Architect
CGI
Toronto, ON
- Full-time
We are looking for a client facing Solution Architect with a strong pre sales mindset who can work with CTO organizations to identify business and operational challenges, translate them…
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AI Strategist
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Toronto, ON
- Full-time
Convert executive AI strategy engagements into implementation, managed services, and long-term client relationships.
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Associate Director, Economic & Resource Policy
Government of Alberta
AB · Edmonton, AB
- Full-time
Executive Council works to ensure effective strategic planning and coordinated policy development and communications across government, engages Albertans and the broader global community,…
Added 4 hours ago
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Defence Consulting Expert
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Environmental Project Manager, Transportation & Municipality Specialist
WSP in Canada
SK · Saskatchewan, Canada
- Full-time
Strong ability to synthesize multidisciplinary technical information and translate it into practical regulatory strategies and client solutions.
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Environmental Project Manager, Transportation & Municipality Specialist
WSP in Canada
AB · Edmonton, AB
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Strong ability to synthesize multidisciplinary technical information and translate it into practical regulatory strategies and client solutions.
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Environmental Project Manager, Transportation & Municipality Specialist
WSP in Canada
Medicine Hat, AB
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Strong ability to synthesize multidisciplinary technical information and translate it into practical regulatory strategies and client solutions.
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Business Analyst
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Toronto, ON · Greater Toronto Area, Canada
- Full-time
Iris's client, one of the world's largest multinational investment banking and financial services corporation is looking to hire a Business Analyst Our direct client is a is a world-leading…
Added 4 hours ago
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Account Executive, Ticket Sales and Business Development
Hamilton Tiger-Cats Football Club
Hamilton, ON
- $40,000 to $45,000 CAD / year
- Full-time
The Hamilton Tiger-Cats are looking for an Account Executive, Ticket Sales and Business Development to grow revenue across season memberships, groups, premium seating and related programs…
Added 4 hours ago
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Environmental Project Manager, Transportation & Municipality Specialist
WSP in Canada
Saskatoon, SK
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Strong ability to synthesize multidisciplinary technical information and translate it into practical regulatory strategies and client solutions.

OPENLANE

National Accounts Director

Brampton, ON, Canada

$100,000 to $125,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $125,000 CAD / year
Job type: Full-time
Apply by: Apr 25, 2027
Posting language: English
Posted: Oct 27, 2026

Original job description

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced - and uncomplicated - digital marketplace for used vehicles.

We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.

Relentless Curiosity. We seek to understand and improve our customers’ experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

A National Account Director who will serve as the primary account relationship manager for commercial sellers. The core focus of this role is (1) to retain our high-value client base to increase consignment and sales volume and (2) drive revenue expansion through service penetration. This will be achieved by demonstrating to the client that OPENLANE is meeting and exceeding the client’s expectations in order to maintain long-term positive partnerships.

Reporting directly to the Senior Director, Commercial Sales and Strategy, the ideal candidate brings a strong background in relationship management, operational execution, and cross-functional leadership. In this role, they will utilize data-driven insights to guide client decisions and align internal business goals of growing Commercial volume and revenue.

You Are:

Operational Excellence Champion: You translate high-level commercial sales commitments into structured, repeatable account execution plans that deliver on our brand promise.
Solutions-Oriented Problem Solver: You thrive on resolving complex corporate client bottlenecks, proactively addressing operational vulnerabilities before they impact customer health.
Collaborative Bridge Builder: You naturally unite distributed Product, Operational, and Regional teams to orchestrate seamless customer workflows.
Data-Informed Delivery Leader: You utilize sales and operational metrics, conversion trends, and pipeline volumes to consistently optimize resource allocation and performance tracking.
Influential Matrix Leader: You drive organizational alignment and cross-functional project execution through strategic relationship-building and clear communication rather than direct authority.

You Bring:

Core Knowledge
- Commercial Account Infrastructure: Deep comprehension of B2B client onboarding processes, service level agreement (SLA) monitoring, and retention management frameworks on a national scale.
- Wholesale Lifecycle Dynamics: Solid understanding of the automotive remarketing, vehicle logistics, or wholesale auction ecosystem.
Functional Expertise
- Portfolio Solution Delivery: Proven capability executing national or large-scale regional customer success accounts with multiple operational touchpoints.
- Cross-Functional Program Influence: Documented success mapping client journeys and establishing unified workflows across Sales, Operations, and Product divisions.
- Performance Metric Architecture: Experience building and managing customer success operational KPIs, delivery dashboards, and performance review cadences.
Technical Expertise
- Data Analytics Fluency: Advanced ability to analyze client metrics, including inventory pipelines, conversion rates, and macro-economic factors to determine client health and provide consultation for our clients.
- Executive Reporting Design: Mastery in translating complex operational performance metrics into concise, professional review decks for corporate clients and internal leaders.

You Own:
Strategic Account Leadership & Client Partnership - 30%

Build genuine relationships with key stakeholders, serving as a trusted advisor dedicated to their long-term success.
Lead strategic planning for existing Commercial accounts, ensuring alignment and partnership between the client and OPENLANE’s goals and objectives.
Ensure that the customer is kept aware of OPENLANE’s strategy and any new components, including acquisitions, products, services, or other updates, as they become available.

Commercial Growth, Solution Selling & Portfolio Expansion - 20%

Identify opportunities for revenue growth, upselling, and cross-selling of services using a solution selling, data-driven approach, including educating the client on all OPENLANE services and products that could benefit their business.
Develop and implement innovative and value-add solutions for customers based on needs analyses.
Identify and pursue opportunities to grow the commercial portfolio.
Keep up to date with market and industry news and trends.

Client Value Delivery, Reporting & Business Reviews - 20%

Forecast and track key account metrics and report on account performance, KPIs, and progress to both clients and internal stakeholders.
Build and report out program reviews for clients and internal staff that demonstrate our value and partnership
Provide actionable insight based on data and feedback to continuously improve the client experience.

Operational Alignment, SLA Management & Issue Resolution - 10%

Ensure the customer contract is being adhered to and that SLAs are being met.
Communicate across OPENLANE regarding any larger issues that require escalation and assist with the resolution of those issues to the customer’s satisfaction.

Contract, Fee & Volume Ownership - 20%

Own contract and fee management, including negotiation for the assigned client portfolio.
Own volume forecasting for the assigned client portfolio.

Who You Will Work With:

Reporting to the Senior Director, Commercial Sales and Strategy, you will work in close, daily partnership with the national commercial operations team, regional Operations leaders, Finance teams, Product & engineering, and the corporate Marketing division across Canada.

Where You Work:

Your work is performed as a Hybrid or Remote employee, depending on business needs and proximity to corporate regional offices.

Must Have’s:

5+ years of proven success within a corporate commercial environment, with 3+ years explicitly dedicated to managing customer success, operations execution, or enterprise account delivery pipelines.
Bachelor’s degree in Business Administration, Operations Management, or a verified equivalent level of high-level professional strategic execution experience.
Proven track record supporting major corporate or commercial clients on a national or established regional territory scale.
Demonstrated history of direct accountability for operational delivery tracking, cross-functional project management, and resolving complex corporate account execution bottlenecks.

Nice to Have’s:

Experience operating within the automotive remarketing, wholesale vehicle auction, or industrial fleet logistics sectors.
Direct familiarity with digital marketplace management, e-commerce platforms, or B2B SaaS implementation environments.

What We Offer:

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement

Sound like a match? Apply Now - We can't wait to hear from you!

Compensation Range of

Annual Salary: $100,000.00 - $125,000.00 CAD

(Depending on experience, skill set, qualifications, and other relevant factors.)

Bonus Range

Target Bonus Range: $0.00 - $15,000.00 CAD Annually

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More about this job

Responsibilities

Manage strategic relationships with national commercial accounts, retaining clients and growing consignment, sales volume, and service revenue through consultative, data-driven solutions. Own account planning, performance reporting, contract and fee management, volume forecasting, SLA adherence, and cross-functional issue resolution.

Requirements

Requires at least five years of success in a corporate commercial environment, including three or more years in customer success, operational execution, or enterprise account delivery, plus a bachelor’s degree or equivalent strategic execution experience. Candidates must have experience supporting major corporate or commercial clients and managing operational delivery, cross-functional projects, and complex account issues; automotive remarketing, digital marketplaces, or B2B SaaS experience is preferred.

Skills

Strategic Account Management
Customer Success
Commercial Sales
Relationship Management
Revenue Growth
Solution Selling
Cross-Functional Leadership
Operational Execution
Data Analytics
KPI Management
SLA Management
Client Reporting
Contract Negotiation
Volume Forecasting
Issue Resolution
Automotive Remarketing

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Flexible Spending Account
401(k) With Company Match
Registered Retirement Savings Plan With Company Match
Paid Vacation
Paid Personal Time
Paid Sick Time
Paid Maternity Leave
Paid Paternity Leave
Short-Term Disability Insurance
Long-Term Disability Insurance
Life Insurance
Accidental Death and Dismemberment Insurance
Employee Assistance Program
Paid Volunteer Day
Tuition Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Commercial Account Management
Customer Success
Automotive Remarketing
Wholesale Vehicle Auctions
Vehicle Logistics
Digital Marketplace
B2B SaaS
Service Level Agreements
Client Retention
Consignment
Revenue Expansion
Solution Selling
Cross-Selling
Upselling
Customer Journey Mapping
Cross-Functional Program Management
Operational KPIs
Performance Dashboards
Conversion Rates
Inventory Pipelines
Volume Forecasting
Contract Management
Fee Negotiation
Executive Reporting
Business Reviews
Portfolio Management
Sales Operations
Product and Engineering Collaboration
Client Health Metrics
Market Analysis

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