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Added 8 mins ago
E
Controller / Contrôleur
Everguard
Mount Pearl, NL
- Full-time
Everguard Fire Safety is a multi-industry fire and life safety services and solutions company offering comprehensive products and solutions, globally recognized partners, installation,…
Added 8 mins ago
E
Controller / Contrôleur
Everguard
NS · Dartmouth, Nova Scotia
- Full-time
Everguard Fire Safety is a multi-industry fire and life safety services and solutions company offering comprehensive products and solutions, globally recognized partners, installation,…
Added 8 mins ago
W
Director, Strategic Account Management - Research Services (Bilingual)
Walmart
Mississauga, ON
- Full-time
…insights, people and business leader to join our growing Research Services organization. The Director will lead a significant area of the business, with accountability for people, client…
Added 8 mins ago
P
Capital Projects and Infrastructure, Infrastructure Project Finance, Director
PwC
Toronto, ON
- Full-time
…opportunity to deliver lead financial and strategic advisory services to our clients on infrastructure projects. Our work encompasses buy-side and sell-side M&A advisory as well as leading…
Added 23 mins ago
Business System Support Specialist
Demant Group
Toronto, ON
Reporting to the Information Technology Director, the Business Systems Support Specialist plays a key role in enhancing and streamlining administrative processes for clinic users through…
Added 23 mins ago
RV
Addictions Counsellor
Renfrew Victoria Hospital
Pembroke, ON
- Temporary
Reporting to the Director, Addictions Treatment Service, the Addiction Counsellor conducts client assessments, counsels clients and refers to appropriate agencies for follow-up and performs…
Added 23 mins ago
RO
Director and Chief Human Resources Officer
Region of Peel
Brampton, ON
- Full-time
Reporting to the Chief Administrative Officer, the Director and Chief Human Resources Officer (CHRO) will be Peel Region’s senior-most people executive, serving as a strategic counsellor to…
Added 46 mins ago
Director of Executive Client and Consulting Services
Treasury Board Secretariat
St. John's, NL
The Director is also responsible for leading and developing a diverse team of Human Resources professionals, fostering a high-performing, collaborative, and client-focused culture. This…
Added 53 mins ago
AV
Licensed Practical Nurse
Annapolis Valley First Nation
Cambridge, NS
- Full-time
Work collaboratively with the Community Health Nurse, Health Director, and other healthcare professionals to coordinate services and ensure continuity of care.
Added 1 hour ago
UO
Co-op Coordinator
University of Victoria
Victoria, BC
- Full-time
Reporting to the Associate Director, and working closely with all programs in relevant faculties and departments, the Co-op Coordinator will support the strategic direction and promote the…
Added 1 hour ago
LL
Social Media Influencer
LEAP Legal Software
Toronto, ON
- $85,000 to $100,000 CAD / year
- Contract
LEAP is hiring a Social Media Influencer to bring our brand, products, and services to life through compelling social storytelling that builds brand awareness, grows our audience, and…
Added 1 hour ago
Head of discipline – Mechanical & Electrical Engineering
Pomerleau
Montreal, QC
As the Discipline lead – Mechanical & Electrical within Pomerleau's Technical Services Department, you will be responsible for leading a team of highly skilled professionals who support a…
Added 1 hour ago
Director, National Supervision, ScotiaMcLeod, Business Controls & Oversight - Toronto
Scotiabank
Toronto, ON
As Director, National Supervision, ScotiaMcLeod, Business Controls & Oversight, you will lead and oversee the National Supervision team, ensuring business strategies, plans and initiatives…
Added 1 hour ago
LL
Social Media Influencer
LEAP Legal Software
Remote, Canada
- $85,000 to $100,000 CAD / year
- Contract
- Remote
LEAP is hiring a Social Media Influencer to bring our brand, products, and services to life through compelling social storytelling that builds brand awareness, grows our audience, and…
Added 1 hour ago
Commercial Manager
Aecon
Gibbons, AB
Ensure you and your family receive the services and benefits needed to support your mental, emotional, and physical well-being.
Added 1 hour ago
IF
Director, Operational Risk Audit
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
Are you passionate about risk management, continuous improvement, and creating value through internal audit? As Director, Operational Risk Audit, you will play a key role in leading the…
Added 2 hours ago
BW
Registered Nurse (RN), Families In Recovery Program (FIR) - BC Women’s Hospital & Health Centre
BC Women's Hospital and Health Centre
Vancouver, BC
- Full-time
A first in Canada: minimum Nurse‑to‑Patient Ratios (mNPRs) are being introduced in B.C.! The Provincial Health Services Authority (PHSA), alongside B.C.'s other regional health authorities,…
Added 2 hours ago
K
Account Manager
Klipboard
Oakville, ON
- Full-time
Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are…
Added 3 hours ago
IF
Regional Director, Vancouver
iA Financial Group
Vancouver, BC
- Full-time
…feel confident and secure about their future? As a Regional Director, you will play a key role in developing the advisor network through recruitment, early-career onboarding, disciplined…
Added 3 hours ago
WI
Regional Leader, Hydro and Dams (Ontario & Atlantic)
WSP in Canada
Toronto, ON
- Full-time
…will play a pivotal role in shaping strategy, strengthening client partnerships, and delivering impactful projects that support resilient, sustainable energy systems across Ontario and…
Added 4 hours ago
NB
Senior Director Investments Transfers
National Bank of Canada
Montreal, QC
- Full-time
A career at National Bank as a Senior Director – Investment transfers means leading all inbound and outbound transfer activities for wealth Management business lines. You lead a team of six…
Added 4 hours ago
NB
Expert advisor
National Bank of Canada
Montreal, QC
- Full-time
complex client situations, prepare projections, including retirement
Added 5 hours ago
GO
Manager - Community Nursing
Government of Yukon
Whitehorse, YT
- Full-time
…the provision of rural and remote, primary and public health services throughout Yukon, including 24/7 emergency…
Added 6 hours ago
Group Account Director
Superside
Toronto, ON
12–18+ years of experience in agency, consulting, or client services leadership roles.
Added 6 hours ago
MI
Associate Director, Debt Services
MUFG Investor Services
Toronto, ON
- $82,500 to $121,000 CAD / year
- Full-time
The Associate Director is a leader who is responsible for the performance and management of an operations team and client relationships. This person manages and supports day to day…

OPENLANE

National Accounts Director

Brampton, ON, Canada

$100,000 to $125,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $125,000 CAD / year
Job type: Full-time
Apply by: Apr 25, 2027
Posting language: English
Posted: Oct 27, 2026

Original job description

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced - and uncomplicated - digital marketplace for used vehicles.

We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.

Relentless Curiosity. We seek to understand and improve our customers’ experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

A National Account Director who will serve as the primary account relationship manager for commercial sellers. The core focus of this role is (1) to retain our high-value client base to increase consignment and sales volume and (2) drive revenue expansion through service penetration. This will be achieved by demonstrating to the client that OPENLANE is meeting and exceeding the client’s expectations in order to maintain long-term positive partnerships.

Reporting directly to the Senior Director, Commercial Sales and Strategy, the ideal candidate brings a strong background in relationship management, operational execution, and cross-functional leadership. In this role, they will utilize data-driven insights to guide client decisions and align internal business goals of growing Commercial volume and revenue.

You Are:

Operational Excellence Champion: You translate high-level commercial sales commitments into structured, repeatable account execution plans that deliver on our brand promise.
Solutions-Oriented Problem Solver: You thrive on resolving complex corporate client bottlenecks, proactively addressing operational vulnerabilities before they impact customer health.
Collaborative Bridge Builder: You naturally unite distributed Product, Operational, and Regional teams to orchestrate seamless customer workflows.
Data-Informed Delivery Leader: You utilize sales and operational metrics, conversion trends, and pipeline volumes to consistently optimize resource allocation and performance tracking.
Influential Matrix Leader: You drive organizational alignment and cross-functional project execution through strategic relationship-building and clear communication rather than direct authority.

You Bring:

Core Knowledge
- Commercial Account Infrastructure: Deep comprehension of B2B client onboarding processes, service level agreement (SLA) monitoring, and retention management frameworks on a national scale.
- Wholesale Lifecycle Dynamics: Solid understanding of the automotive remarketing, vehicle logistics, or wholesale auction ecosystem.
Functional Expertise
- Portfolio Solution Delivery: Proven capability executing national or large-scale regional customer success accounts with multiple operational touchpoints.
- Cross-Functional Program Influence: Documented success mapping client journeys and establishing unified workflows across Sales, Operations, and Product divisions.
- Performance Metric Architecture: Experience building and managing customer success operational KPIs, delivery dashboards, and performance review cadences.
Technical Expertise
- Data Analytics Fluency: Advanced ability to analyze client metrics, including inventory pipelines, conversion rates, and macro-economic factors to determine client health and provide consultation for our clients.
- Executive Reporting Design: Mastery in translating complex operational performance metrics into concise, professional review decks for corporate clients and internal leaders.

You Own:
Strategic Account Leadership & Client Partnership - 30%

Build genuine relationships with key stakeholders, serving as a trusted advisor dedicated to their long-term success.
Lead strategic planning for existing Commercial accounts, ensuring alignment and partnership between the client and OPENLANE’s goals and objectives.
Ensure that the customer is kept aware of OPENLANE’s strategy and any new components, including acquisitions, products, services, or other updates, as they become available.

Commercial Growth, Solution Selling & Portfolio Expansion - 20%

Identify opportunities for revenue growth, upselling, and cross-selling of services using a solution selling, data-driven approach, including educating the client on all OPENLANE services and products that could benefit their business.
Develop and implement innovative and value-add solutions for customers based on needs analyses.
Identify and pursue opportunities to grow the commercial portfolio.
Keep up to date with market and industry news and trends.

Client Value Delivery, Reporting & Business Reviews - 20%

Forecast and track key account metrics and report on account performance, KPIs, and progress to both clients and internal stakeholders.
Build and report out program reviews for clients and internal staff that demonstrate our value and partnership
Provide actionable insight based on data and feedback to continuously improve the client experience.

Operational Alignment, SLA Management & Issue Resolution - 10%

Ensure the customer contract is being adhered to and that SLAs are being met.
Communicate across OPENLANE regarding any larger issues that require escalation and assist with the resolution of those issues to the customer’s satisfaction.

Contract, Fee & Volume Ownership - 20%

Own contract and fee management, including negotiation for the assigned client portfolio.
Own volume forecasting for the assigned client portfolio.

Who You Will Work With:

Reporting to the Senior Director, Commercial Sales and Strategy, you will work in close, daily partnership with the national commercial operations team, regional Operations leaders, Finance teams, Product & engineering, and the corporate Marketing division across Canada.

Where You Work:

Your work is performed as a Hybrid or Remote employee, depending on business needs and proximity to corporate regional offices.

Must Have’s:

5+ years of proven success within a corporate commercial environment, with 3+ years explicitly dedicated to managing customer success, operations execution, or enterprise account delivery pipelines.
Bachelor’s degree in Business Administration, Operations Management, or a verified equivalent level of high-level professional strategic execution experience.
Proven track record supporting major corporate or commercial clients on a national or established regional territory scale.
Demonstrated history of direct accountability for operational delivery tracking, cross-functional project management, and resolving complex corporate account execution bottlenecks.

Nice to Have’s:

Experience operating within the automotive remarketing, wholesale vehicle auction, or industrial fleet logistics sectors.
Direct familiarity with digital marketplace management, e-commerce platforms, or B2B SaaS implementation environments.

What We Offer:

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement

Sound like a match? Apply Now - We can't wait to hear from you!

Compensation Range of

Annual Salary: $100,000.00 - $125,000.00 CAD

(Depending on experience, skill set, qualifications, and other relevant factors.)

Bonus Range

Target Bonus Range: $0.00 - $15,000.00 CAD Annually

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More about this job

Responsibilities

Manage strategic relationships with national commercial accounts, retaining clients and growing consignment, sales volume, and service revenue through consultative, data-driven solutions. Own account planning, performance reporting, contract and fee management, volume forecasting, SLA adherence, and cross-functional issue resolution.

Requirements

Requires at least five years of success in a corporate commercial environment, including three or more years in customer success, operational execution, or enterprise account delivery, plus a bachelor’s degree or equivalent strategic execution experience. Candidates must have experience supporting major corporate or commercial clients and managing operational delivery, cross-functional projects, and complex account issues; automotive remarketing, digital marketplaces, or B2B SaaS experience is preferred.

Skills

Strategic Account Management
Customer Success
Commercial Sales
Relationship Management
Revenue Growth
Solution Selling
Cross-Functional Leadership
Operational Execution
Data Analytics
KPI Management
SLA Management
Client Reporting
Contract Negotiation
Volume Forecasting
Issue Resolution
Automotive Remarketing

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Flexible Spending Account
401(k) With Company Match
Registered Retirement Savings Plan With Company Match
Paid Vacation
Paid Personal Time
Paid Sick Time
Paid Maternity Leave
Paid Paternity Leave
Short-Term Disability Insurance
Long-Term Disability Insurance
Life Insurance
Accidental Death and Dismemberment Insurance
Employee Assistance Program
Paid Volunteer Day
Tuition Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Commercial Account Management
Customer Success
Automotive Remarketing
Wholesale Vehicle Auctions
Vehicle Logistics
Digital Marketplace
B2B SaaS
Service Level Agreements
Client Retention
Consignment
Revenue Expansion
Solution Selling
Cross-Selling
Upselling
Customer Journey Mapping
Cross-Functional Program Management
Operational KPIs
Performance Dashboards
Conversion Rates
Inventory Pipelines
Volume Forecasting
Contract Management
Fee Negotiation
Executive Reporting
Business Reviews
Portfolio Management
Sales Operations
Product and Engineering Collaboration
Client Health Metrics
Market Analysis

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