Jobs in Canada

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Added 3 hours ago
UO
Senior Advisor, Program Management
University of Ottawa
Ottawa, ON · Hamelin Hall
- Full-time
…support of meeting program objectives while promoting service excellence. Ensures collaboration among program staff and establishes processes and procedures that optimize resources…
Added 3 hours ago
UO
Senior Advisor, Executive Operations
University of Ottawa
Ottawa, ON · Roger Guindon Hall
- Full-time
Continuous Improvement: Develops, implements and evaluates processes, procedures, templates, tracking tools and operational standards that strengthen the efficiency, reliability and…
Added 5 hours ago
TT
Program Director – MUST HAVE Advertising & Digital Delivery (CONTRACT)
Toronto Test Consultants
Toronto, ON
- Contract
MUST HAVE: Prior professional experience within the advertising industry is mandatory for this position
Added 9 hours ago
TC
HR Business Partner Manager, Distribution Center
TJX Canada – Winners, Marshalls, HomeSense
Delta, BC
- $89,208 to $135,086.4 CAD / year
- Full-time
…with Distribution Center leaders to align HR strategies with operational and business goals, driving talent management, leadership development, and workforce planning over both the short…
Added 9 hours ago
G
Claims Advocate, Commercial Insurance
Gallagher
Burnaby, BC
- Full-time
Act as a trusted advisor to senior client stakeholders and executive decision-makers.
Added 10 hours ago
BI
Investment Bank Diversified Industries, Analyst
Barclays Investment Bank
Toronto, ON
- Full-time
…transactions. You will prepare and deliver presentations to clients and senior leadership, while nurturing and building strong relationships with other industry…
Added 10 hours ago
FC
Capacity Planning Manager PMO
Fidelity Canada
Mississauga, ON
- Full-time
FCC is developing industry leading advisor platform capabilities for independent Portfolio Managers and Broker Dealer firms. This development will focus on providing integrated service,…
Added 10 hours ago
AG
Senior Project Manager
ATCO Group
AB · Calgary, AB
- Full-time
The Senior Project Manager reports to the Manager, Projects and is accountable for leading the delivery of complex and strategically significant capital projects across the project…
Added 11 hours ago
TT
HR Business Partner Manager, Distribution Center
The TJX Companies, Inc.
Delta, BC · CAN TJX Canada Distribution Centre Churchill Street
- $89,208 to $135,086.4 CAD / year
- Full-time
…with Distribution Center leaders to align HR strategies with operational and business goals, driving talent management, leadership development, and workforce planning over both the short…
Added 12 hours ago
Director,Global Procurement Excellence
Apotex
Toronto, ON · North York, ON
Responsible for enabling change by managing global procurement excellence and supporting the identification and quantification of continuous improvement opportunities based on global…
Added 13 hours ago
MI
Senior Applications Engineer – AMR Solutions & Deployment
Magna International
Aurora, ON
- Full-time
As a senior-level individual contributor, this person will serve as a trusted advisor to customers while influencing Magna's AMR strategy, architecture, and product roadmap.
Added 13 hours ago
M
Senior Director, Database & Operations
McKesson
Mississauga, ON
- Full-time
Ability to direct multi‑disciplinary teams and serve as a senior advisor on technology, architecture, product, or operational strategy.
Added 13 hours ago
LC
Product Manager, ServiceNow
Loblaw Companies Limited
Brampton, ON
- Full-time
Establish and maintain a prioritized product backlog, balancing business value, technical dependencies, operational needs, and development capacity.
Added 14 hours ago
NB
Senior Advisor, Quality Control
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Advisor in quality control for Capital Markets client due diligence reviews at National Bank of Canada means acting as a subject matter expert in quality control and…
Added 14 hours ago
S
Associate Director, Media Strategy
Swoon
Montreal, QC
- Full-time
Build trusted relationships with senior stakeholders and become a strategic partner to clients.
Added 18 hours ago
B
Investment Bank Diversified Industries, Analyst
Barclays
Toronto, ON
- Full-time
OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
Added 20 hours ago
II
Principal functional SME– Retail & Athleisure Planning
ITC Infotech
Vancouver, BC
- Full-time
Required Strategic Domain Expertise (Must have deep knowledge in at least TWO of the following): · Core Platform Expertise (Must have strong depth in at least ONE):
Added 1 day ago
Controller
Dentons
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Edmonton, AB · Calgary, AB
…financial, tax and regulatory requirements. The role serves as a key advisor to the CFO and works closely with Firm Leadership, Practice Group Leaders, Talent , IT, and other internal and…
Added 1 day ago
TT
Gestionnaire de la réussite client - Customer Success Manager
trane technologies
Montreal, QC
- Full-time
Added 1 day ago
IC
Vice President, Operations
ivari Canada
Toronto, ON
- Full-time
Define, maintain, and improve service goals for each department, focusing on excellence in the customer experience.
Added 1 day ago
TU
Assistant Dean, DAE, Faculty of Education
The University of British Columbia
Vancouver, BC
- $12,418.42 to $18,613.67 CAD / month
- Full-time
Senior Leadership 1 | Development | Development & Alumni Engagement
Added 1 day ago
K
Manager, Government Solutions
KPMG
Edmonton, AB
- Full-time
Leveraging your strong understanding and experience across operational excellence, process review improvement and performing quantitative analysis / modelling.
Added 1 day ago
K
Manager, Government Solutions
KPMG
Halifax, NS
- Full-time
Leveraging your strong understanding and experience across operational excellence, process review improvement and performing quantitative analysis / modelling.
Added 1 day ago
I
Manager 3, Software Development - CAN Tax Content Development
Intuit
Toronto, ON
- Full-time
Drives the adoption of advanced software engineering practices and operational excellence, setting the technical standards for the group.
Added 1 day ago
AE
Category Manager, Indirect Procurement
Arc'teryx Equipment
North Vancouver, BC
- Full-time
This role serves as a strategic business partner to senior stakeholders, driving value creation through category management, supplier relationship management, procurement governance, risk…

OPENLANE

National Accounts Director

Brampton, ON, Canada

$100,000 to $125,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $100,000 to $125,000 CAD / year
Job type: Full-time
Apply by: Apr 25, 2027
Posting language: English
Posted: Oct 27, 2026

Original job description

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced - and uncomplicated - digital marketplace for used vehicles.

We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.

Relentless Curiosity. We seek to understand and improve our customers’ experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

A National Account Director who will serve as the primary account relationship manager for commercial sellers. The core focus of this role is (1) to retain our high-value client base to increase consignment and sales volume and (2) drive revenue expansion through service penetration. This will be achieved by demonstrating to the client that OPENLANE is meeting and exceeding the client’s expectations in order to maintain long-term positive partnerships.

Reporting directly to the Senior Director, Commercial Sales and Strategy, the ideal candidate brings a strong background in relationship management, operational execution, and cross-functional leadership. In this role, they will utilize data-driven insights to guide client decisions and align internal business goals of growing Commercial volume and revenue.

You Are:

Operational Excellence Champion: You translate high-level commercial sales commitments into structured, repeatable account execution plans that deliver on our brand promise.
Solutions-Oriented Problem Solver: You thrive on resolving complex corporate client bottlenecks, proactively addressing operational vulnerabilities before they impact customer health.
Collaborative Bridge Builder: You naturally unite distributed Product, Operational, and Regional teams to orchestrate seamless customer workflows.
Data-Informed Delivery Leader: You utilize sales and operational metrics, conversion trends, and pipeline volumes to consistently optimize resource allocation and performance tracking.
Influential Matrix Leader: You drive organizational alignment and cross-functional project execution through strategic relationship-building and clear communication rather than direct authority.

You Bring:

Core Knowledge
- Commercial Account Infrastructure: Deep comprehension of B2B client onboarding processes, service level agreement (SLA) monitoring, and retention management frameworks on a national scale.
- Wholesale Lifecycle Dynamics: Solid understanding of the automotive remarketing, vehicle logistics, or wholesale auction ecosystem.
Functional Expertise
- Portfolio Solution Delivery: Proven capability executing national or large-scale regional customer success accounts with multiple operational touchpoints.
- Cross-Functional Program Influence: Documented success mapping client journeys and establishing unified workflows across Sales, Operations, and Product divisions.
- Performance Metric Architecture: Experience building and managing customer success operational KPIs, delivery dashboards, and performance review cadences.
Technical Expertise
- Data Analytics Fluency: Advanced ability to analyze client metrics, including inventory pipelines, conversion rates, and macro-economic factors to determine client health and provide consultation for our clients.
- Executive Reporting Design: Mastery in translating complex operational performance metrics into concise, professional review decks for corporate clients and internal leaders.

You Own:
Strategic Account Leadership & Client Partnership - 30%

Build genuine relationships with key stakeholders, serving as a trusted advisor dedicated to their long-term success.
Lead strategic planning for existing Commercial accounts, ensuring alignment and partnership between the client and OPENLANE’s goals and objectives.
Ensure that the customer is kept aware of OPENLANE’s strategy and any new components, including acquisitions, products, services, or other updates, as they become available.

Commercial Growth, Solution Selling & Portfolio Expansion - 20%

Identify opportunities for revenue growth, upselling, and cross-selling of services using a solution selling, data-driven approach, including educating the client on all OPENLANE services and products that could benefit their business.
Develop and implement innovative and value-add solutions for customers based on needs analyses.
Identify and pursue opportunities to grow the commercial portfolio.
Keep up to date with market and industry news and trends.

Client Value Delivery, Reporting & Business Reviews - 20%

Forecast and track key account metrics and report on account performance, KPIs, and progress to both clients and internal stakeholders.
Build and report out program reviews for clients and internal staff that demonstrate our value and partnership
Provide actionable insight based on data and feedback to continuously improve the client experience.

Operational Alignment, SLA Management & Issue Resolution - 10%

Ensure the customer contract is being adhered to and that SLAs are being met.
Communicate across OPENLANE regarding any larger issues that require escalation and assist with the resolution of those issues to the customer’s satisfaction.

Contract, Fee & Volume Ownership - 20%

Own contract and fee management, including negotiation for the assigned client portfolio.
Own volume forecasting for the assigned client portfolio.

Who You Will Work With:

Reporting to the Senior Director, Commercial Sales and Strategy, you will work in close, daily partnership with the national commercial operations team, regional Operations leaders, Finance teams, Product & engineering, and the corporate Marketing division across Canada.

Where You Work:

Your work is performed as a Hybrid or Remote employee, depending on business needs and proximity to corporate regional offices.

Must Have’s:

5+ years of proven success within a corporate commercial environment, with 3+ years explicitly dedicated to managing customer success, operations execution, or enterprise account delivery pipelines.
Bachelor’s degree in Business Administration, Operations Management, or a verified equivalent level of high-level professional strategic execution experience.
Proven track record supporting major corporate or commercial clients on a national or established regional territory scale.
Demonstrated history of direct accountability for operational delivery tracking, cross-functional project management, and resolving complex corporate account execution bottlenecks.

Nice to Have’s:

Experience operating within the automotive remarketing, wholesale vehicle auction, or industrial fleet logistics sectors.
Direct familiarity with digital marketplace management, e-commerce platforms, or B2B SaaS implementation environments.

What We Offer:

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement

Sound like a match? Apply Now - We can't wait to hear from you!

Compensation Range of

Annual Salary: $100,000.00 - $125,000.00 CAD

(Depending on experience, skill set, qualifications, and other relevant factors.)

Bonus Range

Target Bonus Range: $0.00 - $15,000.00 CAD Annually

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More about this job

Responsibilities

Manage strategic relationships with national commercial accounts, retaining clients and growing consignment, sales volume, and service revenue through consultative, data-driven solutions. Own account planning, performance reporting, contract and fee management, volume forecasting, SLA adherence, and cross-functional issue resolution.

Requirements

Requires at least five years of success in a corporate commercial environment, including three or more years in customer success, operational execution, or enterprise account delivery, plus a bachelor’s degree or equivalent strategic execution experience. Candidates must have experience supporting major corporate or commercial clients and managing operational delivery, cross-functional projects, and complex account issues; automotive remarketing, digital marketplaces, or B2B SaaS experience is preferred.

Skills

Strategic Account Management
Customer Success
Commercial Sales
Relationship Management
Revenue Growth
Solution Selling
Cross-Functional Leadership
Operational Execution
Data Analytics
KPI Management
SLA Management
Client Reporting
Contract Negotiation
Volume Forecasting
Issue Resolution
Automotive Remarketing

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Flexible Spending Account
401(k) With Company Match
Registered Retirement Savings Plan With Company Match
Paid Vacation
Paid Personal Time
Paid Sick Time
Paid Maternity Leave
Paid Paternity Leave
Short-Term Disability Insurance
Long-Term Disability Insurance
Life Insurance
Accidental Death and Dismemberment Insurance
Employee Assistance Program
Paid Volunteer Day
Tuition Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Commercial Account Management
Customer Success
Automotive Remarketing
Wholesale Vehicle Auctions
Vehicle Logistics
Digital Marketplace
B2B SaaS
Service Level Agreements
Client Retention
Consignment
Revenue Expansion
Solution Selling
Cross-Selling
Upselling
Customer Journey Mapping
Cross-Functional Program Management
Operational KPIs
Performance Dashboards
Conversion Rates
Inventory Pipelines
Volume Forecasting
Contract Management
Fee Negotiation
Executive Reporting
Business Reviews
Portfolio Management
Sales Operations
Product and Engineering Collaboration
Client Health Metrics
Market Analysis

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Work requirements

Jobs in Canada