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Added 11 mins ago
S
Store manager - retail
Shell
Salmon Arm, BC
- From $40 CAD / hour
- Full-time
- On-site
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
Added 14 mins ago
Manager, Enterprise Data Platform & Governance
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
The Manager, Enterprise Data Platform & Governance will lead the team responsible for building, operating, scaling, and securing ACV’s core data infrastructure. In this role, you will be…
Added 14 mins ago
DC
Full Time Class 5 Truck Driver
Diabetes Canada / National Diabetes Trust
Dartmouth, NS
- Full-time
Reporting to the Operations Manager, this critical role will work a 40-hour work week, driving established routes to collect donated clothing and household items from our valued customers’…
Added 14 mins ago
Corporate Store Key Holder
Bulk Barn
Ottawa, ON · NEPEAN, ON
A Store Key Holder assists the Store Manager and Supervisor in all aspects of the day-to-day running of the business.
Added 14 mins ago
Assistant Housekeeping Manager
Northland Properties
Castlegar, BC
The Assistant Housekeeping Manager will be responsible for ensuring the quality of cleaning and servicing for all guest rooms, and public rooms in the hotel. Their job duties are critical…
Added 14 mins ago
Pharmacy Manager
Neighbourly Pharmacy
Medicine Hat, AB
Neighbourly Pharmacy is looking for a full-time Pharmacy Manager to join our team at Sandstones Pharmacies Crescent Heights in Medicine Hat, AB.
Added 14 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Toronto, ON
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 14 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Winnipeg, MB
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 14 mins ago
UO
Program Coordinator
University of Alberta
Edmonton, AB
- Full-time
Reporting to the Director of the Kule Folklore Centre, the Program Coordinator will lead day-to-day office operations in support of the Kule Folklore Centre. This position provides project…
Added 14 mins ago
JI
Technical Analyst, Halifax
J.D. Irving, Limited
Moncton, NB
- Full-time
J.D. Irving, Limited (JDI) is a family-owned company with diverse operations across Atlantic Canada and beyond, including forestry and forest products, shipbuilding, transportation, food,…
Added 14 mins ago
Testing & Commissioning
PACT
ON · Mississauga, Ontario
Working closely with the Testing & Commissioning Manager and project stakeholders, the Coordinator will contribute to the safe and efficient delivery of commissioning activities across a…
Added 14 mins ago
LL
Cook_Casual
Levante Living
Old Stittsville, ON
- $18.62 CAD / hour
- Contract
In the absence of the Manager of Culinary Services assumes responsibility for departmental operations including menu changes as necessary, requisitions and purchases food and other supplies…
Added 14 mins ago
MD
IT Business Manager - State Prog Admin Manager Prin
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Job Class: State Program Administrator, Manager Principal
Added 14 mins ago
DR
District Manager
Dawn Recruiting Agency
Ottawa, ON
- $80,000 to $100,000 CAD / year
- Full-time
We have an exciting opportunity for a District Manager to lead our client’s Ottawa operations. Our client is a General Contractor and Construction Management services company with a diverse…
Added 14 mins ago
A
Senior Manager Financial Reporting
Altis
Montreal, QC
- $110,000 to $130,000 CAD / year
- Full-time
…well-established Canadian financial services organization seeking a Senior Manager, Financial Reporting to lead a talented team through an exciting period of growth and…
Added 14 mins ago
L
Sustainable Energy Advisor - GTA
Lightenco
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Full-time
As a newly accredited Certified Energy Manager (CEM), you will play an important role in helping our clients reduce energy consumption, lower operating costs, and achieve their…
Added 14 mins ago
PE
Compliance Officer
Professional Engineers Ontario
Toronto, ON · North York, ON
- $85,000 to $95,000 CAD / year
- Full-time
Reporting to the Manager, Professional Development Initiatives, the Compliance Officer will be responsible for administering compliance measures for the Continuing Professional Development…
Added 14 mins ago
RH
Human Resource Information System Manager
Robert Half
BC · Fraser Valley, BC
- $90,000 to $125,000 CAD / year
- Full-time
…insights, and driving process improvements? Our client is seeking a Manager, HRIS & Technology to take ownership of its HR technology ecosystem, strengthen systems integration, and support…
Added 14 mins ago
RH
Supply Chain Manager
Robert Half
BC · Fraser Valley, BC
- Full-time
They are seeking an experienced Supply Chain Manager to lead and optimize the organization's end-to-end supply chain operations. This is a key leadership position responsible for ensuring…
Added 14 mins ago
SM
Marketing Intern – CRM Research
SERV-ALL Mechanical Services LTD.
AB · Edmonton, AB
- Internship
…HVAC service, building automation systems, and construction…
Added 14 mins ago
PW
Station Manager– Freight Forwarding
Priority Worldwide
Pointe-Claire, QC
- Full-time
Priority Worldwide is seeking an experienced Station Manager to lead the overall operations, performance, and continued growth of our Montreal station.
Added 14 mins ago
I
Network Solutions Architect
ISM
Regina, SK
- Full-time
The Technical Solutions Manager (Network Solutions Architect) is responsible for designing, validating, implementing, and transitioning network technologies and services from project…
Added 14 mins ago
FB
Bakery Department Manager
Farm Boy Inc.
Ottawa, ON
- $52,000 to $57,000 CAD / year
- Full-time
…strong business results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high…
Added 14 mins ago
DR
Director of Construction
Dawn Recruiting Agency
Woodstock, ON
- $80,000 to $150,000 CAD / year
- Full-time
…Contracting Division. This includes direct leadership to the Field Operations Manager (field execution support, operational process improvement), while also overseeing all Project Managers…
Added 14 mins ago
GO
Depot Manager
Government of Prince Edward Island
Summerside, PE
- $86,154 to $105,914 CAD / year
- Full-time
…oversight for staff, services, and resources to ensure efficient operations and the delivery of high-quality service to Depot customers. The incumbent plays a key role in maintaining…

OPENLANE

National Accounts Director

Brampton, ON, Canada

$100,000 to $125,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $125,000 CAD / year
Job type: Full-time
Apply by: Apr 26, 2027
Posting language: English
Posted: Oct 28, 2026

Original job description

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced - and uncomplicated - digital marketplace for used vehicles.

We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.

Relentless Curiosity. We seek to understand and improve our customers’ experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

A National Account Director who will serve as the primary account relationship manager for commercial sellers. The core focus of this role is (1) to retain our high-value client base to increase consignment and sales volume and (2) drive revenue expansion through service penetration. This will be achieved by demonstrating to the client that OPENLANE is meeting and exceeding the client’s expectations in order to maintain long-term positive partnerships.

Reporting directly to the Senior Director, Commercial Sales and Strategy, the ideal candidate brings a strong background in relationship management, operational execution, and cross-functional leadership. In this role, they will utilize data-driven insights to guide client decisions and align internal business goals of growing Commercial volume and revenue.

You Are:

Operational Excellence Champion: You translate high-level commercial sales commitments into structured, repeatable account execution plans that deliver on our brand promise.
Solutions-Oriented Problem Solver: You thrive on resolving complex corporate client bottlenecks, proactively addressing operational vulnerabilities before they impact customer health.
Collaborative Bridge Builder: You naturally unite distributed Product, Operational, and Regional teams to orchestrate seamless customer workflows.
Data-Informed Delivery Leader: You utilize sales and operational metrics, conversion trends, and pipeline volumes to consistently optimize resource allocation and performance tracking.
Influential Matrix Leader: You drive organizational alignment and cross-functional project execution through strategic relationship-building and clear communication rather than direct authority.

You Bring:

Core Knowledge
- Commercial Account Infrastructure: Deep comprehension of B2B client onboarding processes, service level agreement (SLA) monitoring, and retention management frameworks on a national scale.
- Wholesale Lifecycle Dynamics: Solid understanding of the automotive remarketing, vehicle logistics, or wholesale auction ecosystem.
Functional Expertise
- Portfolio Solution Delivery: Proven capability executing national or large-scale regional customer success accounts with multiple operational touchpoints.
- Cross-Functional Program Influence: Documented success mapping client journeys and establishing unified workflows across Sales, Operations, and Product divisions.
- Performance Metric Architecture: Experience building and managing customer success operational KPIs, delivery dashboards, and performance review cadences.
Technical Expertise
- Data Analytics Fluency: Advanced ability to analyze client metrics, including inventory pipelines, conversion rates, and macro-economic factors to determine client health and provide consultation for our clients.
- Executive Reporting Design: Mastery in translating complex operational performance metrics into concise, professional review decks for corporate clients and internal leaders.

You Own:
Strategic Account Leadership & Client Partnership - 30%

Build genuine relationships with key stakeholders, serving as a trusted advisor dedicated to their long-term success.
Lead strategic planning for existing Commercial accounts, ensuring alignment and partnership between the client and OPENLANE’s goals and objectives.
Ensure that the customer is kept aware of OPENLANE’s strategy and any new components, including acquisitions, products, services, or other updates, as they become available.

Commercial Growth, Solution Selling & Portfolio Expansion - 20%

Identify opportunities for revenue growth, upselling, and cross-selling of services using a solution selling, data-driven approach, including educating the client on all OPENLANE services and products that could benefit their business.
Develop and implement innovative and value-add solutions for customers based on needs analyses.
Identify and pursue opportunities to grow the commercial portfolio.
Keep up to date with market and industry news and trends.

Client Value Delivery, Reporting & Business Reviews - 20%

Forecast and track key account metrics and report on account performance, KPIs, and progress to both clients and internal stakeholders.
Build and report out program reviews for clients and internal staff that demonstrate our value and partnership
Provide actionable insight based on data and feedback to continuously improve the client experience.

Operational Alignment, SLA Management & Issue Resolution - 10%

Ensure the customer contract is being adhered to and that SLAs are being met.
Communicate across OPENLANE regarding any larger issues that require escalation and assist with the resolution of those issues to the customer’s satisfaction.

Contract, Fee & Volume Ownership - 20%

Own contract and fee management, including negotiation for the assigned client portfolio.
Own volume forecasting for the assigned client portfolio.

Who You Will Work With:

Reporting to the Senior Director, Commercial Sales and Strategy, you will work in close, daily partnership with the national commercial operations team, regional Operations leaders, Finance teams, Product & engineering, and the corporate Marketing division across Canada.

Where You Work:

Your work is performed as a Hybrid or Remote employee, depending on business needs and proximity to corporate regional offices.

Must Have’s:

5+ years of proven success within a corporate commercial environment, with 3+ years explicitly dedicated to managing customer success, operations execution, or enterprise account delivery pipelines.
Bachelor’s degree in Business Administration, Operations Management, or a verified equivalent level of high-level professional strategic execution experience.
Proven track record supporting major corporate or commercial clients on a national or established regional territory scale.
Demonstrated history of direct accountability for operational delivery tracking, cross-functional project management, and resolving complex corporate account execution bottlenecks.

Nice to Have’s:

Experience operating within the automotive remarketing, wholesale vehicle auction, or industrial fleet logistics sectors.
Direct familiarity with digital marketplace management, e-commerce platforms, or B2B SaaS implementation environments.

What We Offer:

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement

Sound like a match? Apply Now - We can't wait to hear from you!

Compensation Range of

Annual Salary: $100,000.00 - $125,000.00 CAD

(Depending on experience, skill set, qualifications, and other relevant factors.)

Bonus Range

Target Bonus Range: $0.00 - $15,000.00 CAD Annually

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More about this job

Responsibilities

Manage strategic relationships with commercial clients, retaining and growing accounts through service expansion, solution selling, and data-informed advice. Own account performance reporting, operational alignment, SLA and issue resolution, contract and fee management, and volume forecasting in collaboration with cross-functional teams.

Requirements

Requires at least five years of success in a corporate commercial environment, including three or more years in customer success, operational execution, or enterprise account delivery, plus a bachelor’s degree or equivalent strategic execution experience. Candidates must have experience supporting major corporate or commercial clients and delivering operational tracking, cross-functional projects, and complex account issue resolution; automotive remarketing or digital marketplace experience is preferred.

Skills

Strategic Account Management
Customer Success
Commercial Sales
Relationship Management
Revenue Growth
Solution Selling
Cross-Functional Leadership
Operational Execution
Data Analytics
KPI Management
Executive Reporting
SLA Management
Contract Negotiation
Volume Forecasting
Issue Resolution
Automotive Remarketing

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Flexible Spending Account
401(k) With Company Match
RRSP With Company Match
Paid Vacation
Paid Personal Time
Paid Sick Time
Paid Maternity Leave
Paid Paternity Leave
Short-Term Disability Insurance
Long-Term Disability Insurance
Life Insurance
Accidental Death and Dismemberment Insurance
Employee Assistance Program
Paid Volunteer Day
Tuition Reimbursement
Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Commercial Accounts
Customer Success
Automotive Remarketing
Wholesale Vehicle Auctions
Vehicle Logistics
Digital Marketplace
B2B SaaS
E-Commerce
Account Retention
Service Level Agreements
Portfolio Management
Revenue Expansion
Upselling
Cross-Selling
Solution Selling
Client Journey Mapping
Cross-Functional Workflows
Operational KPIs
Performance Dashboards
Data Analytics
Inventory Pipelines
Conversion Rates
Volume Forecasting
Executive Reporting
Business Reviews
Contract Management
Fee Negotiation
Issue Escalation
Sales Operations
Product and Engineering

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